Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.8 105 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Plus one-off set up fee - please enquire for details

These prices are only a guideline, please contact Home Instead (Southport) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jan Anderson (Manager)

Home Instead (Southport) Reviews (105)

Total of 105, showing 101-105
9.8

Home Instead (Southport) has a Review Score of 9.8 (9.847) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Southport) has 105 reviews.

Overall Experience

  • 95
  • 9
  • 0
  • 1
  • 0

Date Published

105
4
7
12
93

Review from Ian W (Independent Advocate Deputyship) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to observe how supportive one of your carers was to the husband of a service user. The husband became quite agitated when a health professional arrived to assess current moving and handling practices. The carer demonstrated a very reassuring manner and was able to calm the husband down.

Reply from Jan Anderson at Home Instead (Southport)

Our team are very proud to have received this review which helps to demonstrate their passion and commitment for what we all do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Daughter of Client) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's lovely carer has been with her for a couple of years and is totally amazing. When Mum was still at home, the carer came in twice a week and helped her to manage her money, organise her food/shopping requirements, take her shopping, have coffee with her, make lovely lunches, change bedding, washing
and so much more. Not only that, the carer actively looked for things to do in order to make Mum's life better and often came up with suggestions/ideas. This was great as my brother and I live several hours away, so the carer was our eyes and ears.


The carer was also an invaluable help when Mum needed to be accompanied to medical appointments and always provided us with feedback. When Mum moved into a care home earlier this year, the carer really wanted to continue helping mum. This continuity of care really helped Mum to settle into the care home in the first few weeks, also enabling her to get out and about to the places she enjoys going. Th carer is a complete angel and we are so grateful for her kindness and care.

Reply from Jan Anderson at Home Instead (Southport)

We are so grateful for your kind review and the team involved with providing the care and support will be informed of your comments. Having feedback like this is hugely rewarding for our wonderful team of CAREGivers who truly make a difference to peoples lives daily. Thank you.

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Treated with Dignity

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Review from Alison C (Daughter of Client) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been involved in my mother's care for the past four to five years and I cannot recommend them highly enough! The caregivers - a team of 5 in my mother's case - have been absolutely marvellous, easily adapting to my mother's worsening Alzheimer's and genuinely caring for her and doing
everything that they can to ensure her wellbeing.


My mother got on well with all the carers - including some younger women in the earlier years - which is a real testament to them as my mother can be quite awkward at times! She also adapted quite well to more personal, intimate care which again says something about the level of trust that has built up over the years. My family and I have been so impressed with the level of care provided: the updates from the office; the alerts if anything has been found to be amiss; the genuine level of understanding of my mother's situation and the relationships that have developed between us and the carers as we have got to know them over the years.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your kind review, we feel proud to have been able to provide support and care to such a lovely family. Thank you from all the team at Home Instead Southport & Formby.

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Management

Treated with Dignity

Value for Money

Review from Caroline G (Daughter of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been using Home Instead for a year now and are delighted with their service. They were hesitant in asking for help initially but now think it's been the best thing ever.
The lady who cares for them is superb!

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for your kind review, we are honoured to be providing support to you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beryl M (Daughter of Client) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A polite and very understanding young man. Supervisor conducted a pleasant and thorough review.

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Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Home Instead (Southport) is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (16)

Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.

Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has an Enhanced Service - more info.