"I am very pleased with the care that my husband receives. He enjoys their company, the activities and the places they take him.
The carers…"
Read all 42 reviews
Home Instead (Wrexham and Flintshire) specialises in tailored elderly care a in the home, with trained caregivers carefully matched to clients, based on backgrounds, interests, hobbies and ... Read more
Home Instead has a Group Review Score of 9.5 (9.519) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from Angela J (Wife of Client) published on 17 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am very pleased with the care that my husband receives. He enjoys their company, the activities and the places they take him.
The carers are aware of his needs. He can get agitated at times, but they are able to manage these episodes, which reassures me.
from John B (Son of Client) published on 30 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Home Instead provides a service to my mother - 5 days/week. All 'visitors' are most friendly, conscientious and have made a positive difference to the quality of my mum's life.
Really pleased with the service we have received from all involved in the company.
from A E (Client) published on 7 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Was unsure at first,e but now realise that the benefits of the service outweigh the perceived loss of independence.
All personnel so far have been very helpful and accommodating.
High standards of caring and very personable staff.
from D B (Daughter-in-law of Client) published on 3 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Had this care team as we used them in the past. Everyone is very caring, supportive to my mother-in-law. Nothing is too much for them. Any problems, you pick up the phone and it's all sorted. I would use these again if I need to.
from K H (Cousin of Client) published on 5 June 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Staff have been excellent most of the time. Any issues have been resolved over the year. Communicating with office staff has not always been consistent, and concerns have not always been passed on.
Currently, the situation is excellent with the client extremely happy with her carers.
from Darren C (Client) published on 26 September 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
After my initial meeting with Home Instead (Wrexham and Flintshire East), I knew that this service was exactly what I needed, my life was sure to change very much for the better, happy days. As I listened, I could hear so much compassion, understanding, attentiveness, courtesy and punctuality. My heart
skipped a beat, I was so happy. I receive the care now, and I find that Home Instead are very professional. It feels like I have found something that I've been wanting and needing for so long. Because of Home Instead, I've found my smile, my confidence has returned and I have a very positive outlook. Home Instead girls are excellent car drivers. The girl's personalities are amazing. Never-ending fun and laughter. The girls at Home Instead look after me, I never need to worry, because to them my safety and my well-being are paramount, I'm over the moon with sheer happiness. I've never been so happy.
from Debbie R (Daughter of Client) published on 18 April 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I cannot, neither can any of the family, fault the care and support Home Instead provide for my dad. The girls/team that support my dad are absolutely amazing. They all go above and beyond with the care they provide for him. Whilst remaining professional at all times, they have such a way with him that
they feel like an extended family to us all now. They bring so much happiness to the home and he has a wonderful relationship with them all. As a family, we cannot thank the girls for everything they do for him. They encourage his independence and we know he is so well cared for, and very importantly he is happy. Thank you so much.
from D L (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
After the initial meeting, my mind was put at ease over what I could expect.
My carer is very supportive and I feel she has my best interests at heart.
I can just sit and chat or we can run errands, go for walks.
It has helped me gain confidence back after my life-changing accident.
My wife
has been able to return to work safe in the knowledge I have the support and care in place - priceless.
from Sue R (Daughter of Client) published on 30 November 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Absolutely fantastic service, which, had Dad known was available, we would have started earlier. As a family, it is such a relief to know they are cared for each day.
from J W (Daughter of Client) published on 28 March 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Home Instead has provided mum with exceptional care since last April. After the passing of my dad with mum's mixed dementia symptoms progressing it became evident that she required support to stay in the home she loved. After the initial I do not need any support conversations, mum very quickly accepted
and looked forward to her lovely carers coming in every day. As mum's needs progressed we were able to increase her daily support and friendship. She loved seeing her ladies every day. Home Instead gave us as a family great support and reassurance, listening to our concerns and coming up with solutions. Their professionalism is outstanding.
from Lynn C (Friend of Client) published on 23 March 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have found Home Instead excellent in many ways. The caregivers give a caring, professional serive putting the needs of their clients first.
The managers are always available to listen to any problems.
from Sion R (Son of Client) published on 29 April 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
So glad we decided to "team-up" with Home Instead. All the carers use empathy, kindness and always go that extra mile to make Mum and Dad comfortable in their own home. They all get on really well and have lots of laughter with each other. Also, for the first time, we can communicate really well with
the wonderful office staff. With other care companies, we have had, we have not been able to do that. All in all, Mum, Dad and myself are so very happy with the service we receive.
from Pamela R (Daughter of Client) published on 10 November 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I contacted Home Instead in January 2020, as my elderly mother was needing more care than my sister and myself could give. Within 2 weeks, everything was up and running. Everyone I speak to, in the office or the caregivers themselves are amazing. They are so helpful, and if I phone with any queries,
eg mum's medication, it is sorted immediately. The caregivers go in twice a day and because of "Covid 19" they have been an absolute godsend. I really don't know how we would have managed without them. Also, it has been good for mum, as she hasn't been able to see her friends and extended family these last few months, but these lovely ladies call every day, and they have become friends. Thank you so much everyone.
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