Home Instead (Wrexham & Flintshire East)

23 Chester Road, Gresford, Wrexham LL12 8NB
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9.0 38 Reviews
  • Home Instead (Wrexham & Flintshire East), Wrexham
Home Instead (Wrexham and Flintshire East) specialises in tailored elderly care at home, with trained caregivers carefully matched to clients, based on backgrounds, interests, hobbies and cultures.

With Local office in Gresford, Wrexham and Buckley, Flintshire. Home Care services in Wrexham and Flintshire include Personal Care, Home Help, Dementia Support, Companionship, Meals and Nutrition along with additional products to help with monitoring mobility and assisting with communication.

Home Instead takes pride in a relationship-led home care service that helps clients feel more satisfied with their daily lifestyle whilst aiding older people to stay independent with support in their own homes for longer.

Extensive interview and training processes are in place to ensure quality and commitment, while client introductions are managed to ensure service users do not feel there are strangers turning up on their doorstep.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Free consultation. To avoid confusion prices are generally stated during initial discussion to ascertain an understanding of types of services required.

Good to Know

Group/Owner

Person in charge

  • Rebecca Roebuck (Registered Manager)

Home Instead (Wrexham & Flintshire East) Reviews (38)

Total of 38, showing 1-20
9.0

Home Instead (Wrexham & Flintshire East) has a Review Score of 9.0 (9.023) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Wrexham & Flintshire East) has 38 reviews.

Overall Experience

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Date Published

38
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Review from D B (Daughter-in-law of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had this care team as we used them in the past. Everyone is very caring, supportive to my mother-in-law. Nothing is too much for them. Any problems, you pick up the phone and it's all sorted. I would use these again if I need to.

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Review from K H (Cousin of Client) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been excellent most of the time. Any issues have been resolved over the year. Communicating with office staff has not always been consistent, and concerns have not always been passed on.
Currently, the situation is excellent with the client extremely happy with her carers.

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Review from Karen D (Daughter of Client) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service offered by Home Instead. My mother is still in her home where she wants to be, due to this service. Thank you.

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Review from Darren C (Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my initial meeting with Home Instead (Wrexham and Flintshire East), I knew that this service was exactly what I needed, my life was sure to change very much for the better, happy days. As I listened, I could hear so much compassion, understanding, attentiveness, courtesy and punctuality. My heart
skipped a beat, I was so happy. I receive the care now, and I find that Home Instead are very professional. It feels like I have found something that I've been wanting and needing for so long. Because of Home Instead, I've found my smile, my confidence has returned and I have a very positive outlook. Home Instead girls are excellent car drivers. The girl's personalities are amazing. Never-ending fun and laughter. The girls at Home Instead look after me, I never need to worry, because to them my safety and my well-being are paramount, I'm over the moon with sheer happiness. I've never been so happy.

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Review from Geoffrey O (Client) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the help and assistance.

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Review from Debbie R (Daughter of Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot, neither can any of the family, fault the care and support Home Instead provide for my dad. The girls/team that support my dad are absolutely amazing. They all go above and beyond with the care they provide for him. Whilst remaining professional at all times, they have such a way with him that
they feel like an extended family to us all now. They bring so much happiness to the home and he has a wonderful relationship with them all. As a family, we cannot thank the girls for everything they do for him. They encourage his independence and we know he is so well cared for, and very importantly he is happy. Thank you so much.

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Review from D L (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the initial meeting, my mind was put at ease over what I could expect.
My carer is very supportive and I feel she has my best interests at heart.
I can just sit and chat or we can run errands, go for walks.
It has helped me gain confidence back after my life-changing accident.
My wife
has been able to return to work safe in the knowledge I have the support and care in place - priceless.

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Review from Sue R (Daughter of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service, which, had Dad known was available, we would have started earlier. As a family, it is such a relief to know they are cared for each day.

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Review from Martin M (Son of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls give my mum excellent care and she loves their company. We are delighted with everything that you do for our Mum and family - thank you.

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Review from Elizabeth W (Daughter of Client) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care given to my mother by all the carers that have been to us. Cheerful, kind and helpful.

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Review from J W (Daughter of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided mum with exceptional care since last April. After the passing of my dad with mum's mixed dementia symptoms progressing it became evident that she required support to stay in the home she loved. After the initial I do not need any support conversations, mum very quickly accepted
and looked forward to her lovely carers coming in every day. As mum's needs progressed we were able to increase her daily support and friendship. She loved seeing her ladies every day. Home Instead gave us as a family great support and reassurance, listening to our concerns and coming up with solutions. Their professionalism is outstanding.

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Review from Lynn C (Friend of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead excellent in many ways. The caregivers give a caring, professional serive putting the needs of their clients first.
The managers are always available to listen to any problems.

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Review from A M (Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I receive.

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Review from Sion R (Son of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we decided to "team-up" with Home Instead. All the carers use empathy, kindness and always go that extra mile to make Mum and Dad comfortable in their own home. They all get on really well and have lots of laughter with each other. Also, for the first time, we can communicate really well with
the wonderful office staff. With other care companies, we have had, we have not been able to do that. All in all, Mum, Dad and myself are so very happy with the service we receive.

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Review from Susan B (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual. They are kind and considerate of my mother's needs, and she engages well with them.

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Review from Pamela R (Daughter of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead in January 2020, as my elderly mother was needing more care than my sister and myself could give. Within 2 weeks, everything was up and running. Everyone I speak to, in the office or the caregivers themselves are amazing. They are so helpful, and if I phone with any queries,
eg mum's medication, it is sorted immediately. The caregivers go in twice a day and because of "Covid 19" they have been an absolute godsend. I really don't know how we would have managed without them. Also, it has been good for mum, as she hasn't been able to see her friends and extended family these last few months, but these lovely ladies call every day, and they have become friends. Thank you so much everyone.

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Review from Annette K (Daughter of Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I decided to engage the services of Home Instead to help care for my mother after he had a brief stay in hospital. My mother is unable to walk and has difficulties communicating. We were very impressed by how quickly arrangements were made and have been equally impressed by the quality
and reliability of the care my mother has received. As the minimum time for a carer's visit is for an hour, not only do they help my mother with her morning routine, they also help out with other things such as getting breakfast for my parents, thereby making things much easier for everyone. I can now go to work without worry, knowing that my mother is in good hands and that my father can have a much more relaxed start to his day. Charges are very reasonable and every care is taken to provide excellent service.

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Review from Alison (Daughter of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and reliable service, tailored to each individual client's physical and emotional needs. I’m extremely happy that my mother can remain in her own home with her dog (who is also cared for as part of the care) instead of going into residential accommodation especially in the light of the
current issues with Covid 19. Lovely carers who also live locally.

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Review from L H (Daughter of Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service has been a lifeline for my dad. It has made such a difference to his life and took a huge pressure away from family members. Staff are committed, caring and go above and beyond.

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Review from H C (Client) assisted by family/friend published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and staff.
No job is beyond them snd they are always helpful and kind in their approach.
Good timekeepers and have an excellent level of communication with the office and management.
Overall, very pleased - keep up the good work.

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Current Review Score: 9.0 (9.023)

Overview of Review Score

The Review Score of 9.0 (9.023) out of 10 for Home Instead (Wrexham & Flintshire East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Home Instead (Wrexham & Flintshire East) is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wrexham & Flintshire East) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (16)

Meet the Team (4)

Rebecca

Rebecca Roebuck

Job Title: Registered Care Manager

Joined: 2017

Rebecca is the Registered Care Manager for Home Instead Wrexham and Flintshire and oversees the day-to-day operations of the business.


"I joined Home Instead 5 years ago and have over 10 years of experience in the Care Sector, having started off as a Care Professional before progressing to Care Coordinator and then Care Manager.


I am extremely passionate about making a positive difference in people's lives and this a value that I will hold for my lifetime.  I thoroughly enjoy working in care and am very proud of the work that my team do to ensure that our clients have the best quality of care in North Wales."

Matthew & Samantha

Matthew & Samantha Murray-James

Job Title: Owners

Joined: 2015

Matthew & Sam have been co-owners of Home Instead Wrexham & Flintshire for the last 8 years. In 2022 they also took over the Home Instead office in Colwyn Bay so are now providing outstanding care services right across the region of North Wales.

Melanie

Melanie Austin

Job Title: Client Experience Manager

Joined: 2018

Melanie is one of our first points of contact for our clients as she manages our care enquiries and consultations.


She also oversees our team of Care Professionals and the recruitment process ensuring that we are able to deliver a high level of care to our clients.

Heather

Heather Collin

Job Title: Community Engagement Coordinator

Joined: 2019

Heather leads our Community Engagement programmes - building relationships within the community and leads our regular Singing for the Brain sessions.

Frequently Asked Questions about Home Instead (Wrexham & Flintshire East)

What Type of Services does Home Instead (Wrexham & Flintshire East) offer?

Home Instead (Wrexham & Flintshire East) offers Home Care.

How many Carers does Home Instead (Wrexham & Flintshire East) employ?

Home Instead (Wrexham & Flintshire East) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wrexham & Flintshire East) to verify any information. View our terms and conditions. Home Instead (Wrexham & Flintshire East) has an Enhanced Service - more info.