Home Instead Senior Care (Wrexham and Flintshire East)

Redwither Business Centre, Office F1, Wrexham Industrial Estate, Wrexham LL13 9XR

Home Instead Senior Care (Wrexham and Flintshire East)
Home Instead Senior Care (Wrexham and Flintshire East)
Home Instead Senior Care (Wrexham and Flintshire East)

Home Instead Senior Care (Wrexham and Flintshire East) specialises in tailored elderly care at home, with trained caregivers carefully matched to clients, based on backgrounds, interests, hobbies and cultures.

Home Instead Senior Care take pride in a relationship-led home care service that helps clients feel more satisfied with their daily lifestyle whilst aiding older people to stay independent with support in their own homes for longer.

Extensive interview and training processes are in place to ensure quality and commitment, while client introductions are managed to ensure service users do not feel there are strangers turning up on their doorstep.

Group : Home Instead Senior Care

Person in charge: Myfanwy Williams (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Staff Languages (other than English): Welsh

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: From the bypass, straight over the first roundabout, next left onto Abbey Road. 1/4 mile after 2 red post boxes you will see the car park entrance on the right.

Visiting: Visitors welcome at the office during office hours

Parking: Free parking available

Latest Care and Social Services Inspectorate Wales* Report on Home Instead Senior Care (Wrexham and Flintshire East): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

9.8 Home Instead Senior Care (Wrexham and Flintshire East) has a Review Score of 9.8 (9.831)

The Review Score of 9.8 (maximum of 10) for Home Instead Senior Care (Wrexham and Flintshire East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Wrexham and Flintshire East) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.831 for Home Instead Senior Care (Wrexham and Flintshire East) is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Wrexham and Flintshire East) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Wrexham and Flintshire East)?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Wrexham and Flintshire East)

  • Client / Service User
    3
  • Daughter of Client/Service User
    2
  • Son of Client/Service User
    2
  • Brother of Client/Service User
    1
  • Granddaughter of Client/Service User
    1
  • more

I made initial contact on advice from a health professional. I visited the office to arrange the care for my wife and found the administrative staff to be friendly, very helpful and obviously expert in dealing with my needs. The assessment visit was conducted with kindness and courtesy towards myself and my wife. The subsequent care visits have been made by friendly, caring and highly competent staff. The organisation is highly recommended

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used the services of Home Instead for the last three months or so for the care of my mother, and have been entirely satisfied with the service provided. It has been excellent in every way. We have been especially impressed by the way my mother has accepted the care, as she has never happily accepted anyone coming into her home apart from a family member and could be very difficult. The carers coming in treat her with great respect and apart from the care they give her, also give her the companionship I was wanting for her, a change from the daily routine of just myself visiting her, which gives her a different sort of conversation and interaction. It also gives me a degree of respite which I've been in great need of. All in all, I couldn't fault the service.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The Home Instead team are very professional, courteous and genuinely focused on the welfare of my great aunt. They are very pragmatic and offer common sense solutions to any care issues related to my aunt that have come up. The Home Instead carer quickly and effectively overcame my aunt's initial reticence to having a "stranger" in her house 4 days a week. My aunt has bonded well with her carers.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father is very happy with the caregiver that visits him, they have formed a good relationship and she has made a difference to his well being. She has helped him through a difficult period. With the support of Home Instead we were able to get my father home from hospital quicker which he wanted.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has not left the house for 2.5years, so I arranged for respite whilst I took a two week holiday.
They visited us beforehand, struck up a rapport and discussed our requirements, I went away feeling confident that they would take care of my husband of 47 years, and that they did.
We had a few hiccups the first week, he was stubborn and refusing care, ended up in A&E. I was kept informed whilst in Spain, they had to 'double up' the carers but throughout the two weeks, they provided an excellent service. Keeping an accurate log of activities and expenditure and I was very impressed with their professional yet sensitive attitude.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Senior Care Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes. No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The interview went very well, I put forward some suggestion of what I thought should happen they were all listened to and noted to be attended in future. All in all a satisfactory meeting between Home Instead Senior Care and myself and my wife and sister.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

I've used this service for about 6 months. An initial assessment was made to ascertain my needs and to match my personality with an appropriate carer. The carer visits twice a week to help me shower. This is always the same person except for holiday periods or to cover for illness (though this hasn't occurred yet) and I know in advance if it is not the usual carer. Carers arrive promptly. The carers are always cheerful and efficient, they treat me as I would wish. On occasions when my daughter has been away they have also made social visits - a cup of tea and a chat - so that I am not alone for the whole time.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very satisfied. The two people who come regularly are good workers. They are pleasant and helpful. Its nice to know I have somebody coming to do jobs I am unable to do. It makes me feel better.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I can't praise this company enough. I am LPA for my neighbours; she has Alzheimer's. I am a senior clinical nurse with extremely high standards, I dreaded having to get a care package organised as it became necessary. I picked Home Instead after a few interviews with different agencies, as I was impressed by the manager. The agency, and the Manager have met my expectations and hopes and more. The kindness and compassion shown by them has been of a very high standard; they maintain dignity and go out of their way to be creative and personal giving support. The client has been challenging. The Home Instead team have not been fazed by this, but have calmly and professionally helped and responded quickly (often within a few hours) to increasing needs. Once I had to change the package 3-times in one day as things escalated. The Manager is quite simply outstanding, good care obviously matters to her. I think it is her honesty, integrity and genuine concern that makes her so special.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When I finally sought help to support my Mum I was totally lost as to where to start but at the same time I was emotionally worn out and needed the right team and package to turn things around. The team at Wrexham did this for me from the moment I met them. their kindness, willingness and genuine care has made all the difference. I honestly cant praise them highly enough, they go the extra mile.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Home Instead Senior Care provided care to my grandmother who required support with feeding and stimulation. The service they provided was excellent and the carer's were all very helpful, caring and treated nan with the utmost compassion and dignity throughout. They were all very polite and helpful and a great support to me and my sister at a difficult time without them nan would have to have been moved on much sooner. Thanks again you deserve a medal.

How likely would you be to recommend Home Instead Senior Care (Wrexham and Flintshire East)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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April 2016

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