Home Instead (Wrexham & Flintshire East)

My mother in law is very grateful for the care she has received from Home Instead, from the consultation to the end of her care with them. She was nervous about having any form of care. They all reassured her from the get-go. We'll miss all the girls coming in. Thank you to you all.

The carers are aware of his needs. He can get agitated at times, but they are able to manage these episodes, which reassures me.

Really pleased with the service we have received from all involved in the company.

High standards of caring and very personable staff.

All very helpful.

Had this care team as we used them in the past. Everyone is very caring, supportive to my mother-in-law. Nothing is too much for them. Any problems, you pick up the phone and it's all sorted. I would use these again if I need to.

Currently, the situation is excellent with the client extremely happy with her carers.

Very happy with the service offered by Home Instead. My mother is still in her home where she wants to be, due to this service. Thank you.

After my initial meeting with Home Instead (Wrexham and Flintshire East), I knew that this service was exactly what I needed, my life was sure to change very much for the better, happy days. As I listened, I could hear so much compassion, understanding, attentiveness, courtesy and punctuality. My heart skipped a beat, I was so happy. I receive the care now, and I find that Home Instead are very professional. It feels like I have found something that I've been wanting and needing for so long. Because of Home Instead, I've found my smile, my confidence has returned and I have a very positive outlook. Home Instead girls are excellent car drivers. The girl's personalities are amazing. Never-ending fun and laughter. The girls at Home Instead look after me, I never need to worry, because to them my safety and my well-being are paramount, I'm over the moon with sheer happiness. I've never been so happy.

I am very happy with all the help and assistance.

I cannot, neither can any of the family, fault the care and support Home Instead provide for my dad. The girls/team that support my dad are absolutely amazing. They all go above and beyond with the care they provide for him. Whilst remaining professional at all times, they have such a way with him that they feel like an extended family to us all now. They bring so much happiness to the home and he has a wonderful relationship with them all. As a family, we cannot thank the girls for everything they do for him. They encourage his independence and we know he is so well cared for, and very importantly he is happy. Thank you so much.

My wife has been able to return to work safe in the knowledge I have the support and care in place - priceless.

Absolutely fantastic service, which, had Dad known was available, we would have started earlier. As a family, it is such a relief to know they are cared for each day.

All the girls give my mum excellent care and she loves their company. We are delighted with everything that you do for our Mum and family - thank you.

I am very grateful for the care given to my mother by all the carers that have been to us. Cheerful, kind and helpful.

Home Instead has provided mum with exceptional care since last April. After the passing of my dad with mum's mixed dementia symptoms progressing it became evident that she required support to stay in the home she loved. After the initial I do not need any support conversations, mum very quickly accepted and looked forward to her lovely carers coming in every day. As mum's needs progressed we were able to increase her daily support and friendship. She loved seeing her ladies every day. Home Instead gave us as a family great support and reassurance, listening to our concerns and coming up with solutions. Their professionalism is outstanding.

The managers are always available to listen to any problems.

I am happy with the care I receive.

So glad we decided to "team-up" with Home Instead. All the carers use empathy, kindness and always go that extra mile to make Mum and Dad comfortable in their own home. They all get on really well and have lots of laughter with each other. Also, for the first time, we can communicate really well with the wonderful office staff. With other care companies, we have had, we have not been able to do that. All in all, Mum, Dad and myself are so very happy with the service we receive.

The carers are always punctual. They are kind and considerate of my mother's needs, and she engages well with them.