Home Instead (Wrexham & Flintshire East)

23 Chester Road, Gresford, Wrexham LL12 8NB
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9.0 38 Reviews
  • Home Instead (Wrexham & Flintshire East), Wrexham
Home Instead (Wrexham and Flintshire East) specialises in tailored elderly care at home, with trained caregivers carefully matched to clients, based on backgrounds, interests, hobbies and cultures.

With Local office in Gresford, Wrexham and Buckley, Flintshire. Home Care services in Wrexham and Flintshire include Personal Care, Home Help, Dementia Support, Companionship, Meals and Nutrition along with additional products to help with monitoring mobility and assisting with communication.

Home Instead takes pride in a relationship-led home care service that helps clients feel more satisfied with their daily lifestyle whilst aiding older people to stay independent with support in their own homes for longer.

Extensive interview and training processes are in place to ensure quality and commitment, while client introductions are managed to ensure service users do not feel there are strangers turning up on their doorstep.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Free consultation. To avoid confusion prices are generally stated during initial discussion to ascertain an understanding of types of services required.

Good to Know

Group/Owner

Person in charge

  • Rebecca Roebuck (Registered Manager)

Home Instead (Wrexham & Flintshire East) Reviews (38)

Total of 38, showing 21-38
9.0

Home Instead (Wrexham & Flintshire East) has a Review Score of 9.0 (9.023) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Wrexham & Flintshire East) has 38 reviews.

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Date Published

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Review from Phil (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our regular carer left, but we have been very pleased with the replacement carers. They are both kind and cheerful, which is especially important at the moment. They understand my mother’s needs, and will help with light housework, meal preparation or simply provide companionship. Their support makes
a massive difference to the mental well-being of my mother and stimulates her interest in what is going on in the wider community.

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Review from Corinne U (Daughter of Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carer was a very highly experienced, retired, nursing sister, who cared for my mother with absolute kindness and respect. My mother is a very independent and usually physically outgoing person despite her age and physical limitations. Her need to retain dignity and independence continued
and was supported absolutely by the carer. I trust in the organisation's ethos and practice.

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Review from Ralph G (Husband of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff of the agency very caring.

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Review from Jakki (Daughter of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so delighted with Home Instead, Wrexham. My mother really did not want to have a carer call on her but from the moment she arrived, Mum was taken by her. She knows exactly how far to go in helping my fiercely independent 95 year old mum and understands the importance of building a relationship
of growing trust. From worrying about the prospect of a stranger fussing her, Mum has gone to looking forward to her every visit.
The entire set up has been extremely professional, with the organiser taking great care to understand my mother’s needs and to allocate the most suitable carer. We have been so relieved and pleased at how well it is working that we have requested to extend what was intended as respite care into a more permanent arrangement. All queries have been dealt with quickly and helpfully. We all feel as if Mum’s welfare and happiness really matter to the carer and the agency. I would recommend Home Instead to anyone looking for personal bespoke care.

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Review from Kathryn S (Daughter of Client) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mother's stroke and subsequent confusion, we employed Home Instead to assist her upon discharge from hospital.
We all as a family have found Home Instead to be excellent and very supportive in all areas and would not hesitate to recommend them to anyone.

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Review from David W (Son of Client) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my elderly mother-in-law struggled to continue to live on her own, we soon became emotionally and physically drained trying to help her from over 200 miles away. We found Home Instead to be invaluable in doing all those small jobs - some basic cleaning, washing, ironing, etc, around the house,
and personal care that an older person struggles with.
As her health deteriorated, the carers increased the personal care. They were always friendly and helpful, often going that 'extra mile' which makes a difference.
Cannot speak too highly of the service we have received.

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Review from Alan M (Husband of Client) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made initial contact on advice from a health professional. I visited the office to arrange the care for my wife and found the administrative staff to be friendly, very helpful and obviously expert in dealing with my needs. The assessment visit was conducted with kindness and courtesy towards myself
and my wife. The subsequent care visits have been made by friendly, caring and highly competent staff. The organisation is highly recommended

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Review from Gillian S (Daughter of Client) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of Home Instead for the last three months or so for the care of my mother, and have been entirely satisfied with the service provided. It has been excellent in every way. We have been especially impressed by the way my mother has accepted the care, as she has never happily
accepted anyone coming into her home apart from a family member and could be very difficult. The carers coming in treat her with great respect and apart from the care they give her, also give her the companionship I was wanting for her, a change from the daily routine of just myself visiting her, which gives her a different sort of conversation and interaction. It also gives me a degree of respite which I've been in great need of. All in all, I couldn't fault the service.

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Review from Andrew M (Great-Nephew of Client) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team are very professional, courteous and genuinely focused on the welfare of my great aunt. They are very pragmatic and offer common sense solutions to any care issues related to my aunt that have come up. The Home Instead carer quickly and effectively overcame my aunt's initial
reticence to having a "stranger" in her house 4 days a week. My aunt has bonded well with her carers.

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Review from Gareth W (Son of Client) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with the caregiver that visits him, they have formed a good relationship and she has made a difference to his well being. She has helped him through a difficult period. With the support of Home Instead we were able to get my father home from hospital quicker which he wanted.

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Review from Shelia W (Client) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has not left the house for 2.5years, so I arranged for respite whilst I took a two week holiday.
They visited us beforehand, struck up a rapport and discussed our requirements, I went away feeling confident that they would take care of my husband of 47 years, and that they did.
We had
a few hiccups the first week, he was stubborn and refusing care, ended up in A&E. I was kept informed whilst in Spain, they had to 'double up' the carers but throughout the two weeks, they provided an excellent service. Keeping an accurate log of activities and expenditure and I was very impressed with their professional yet sensitive attitude.

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Review from Roland (Son of Client) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Senior Care Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes.
No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service.

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Review from George T (Brother of Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The interview went very well, I put forward some suggestion of what I thought should happen they were all listened to and noted to be attended in future. All in all a satisfactory meeting between Home Instead Senior Care and myself and my wife and sister.

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Review from Jean E (Client) assisted by family/friend published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used this service for about 6 months. An initial assessment was made to ascertain my needs and to match my personality with an appropriate carer. The carer visits twice a week to help me shower. This is always the same person except for holiday periods or to cover for illness (though this hasn't
occurred yet) and I know in advance if it is not the usual carer. Carers arrive promptly. The carers are always cheerful and efficient, they treat me as I would wish. On occasions when my daughter has been away they have also made social visits - a cup of tea and a chat - so that I am not alone for the whole time.

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Review from Sheila S (Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied. The two people who come regularly are good workers. They are pleasant and helpful. Its nice to know I have somebody coming to do jobs I am unable to do. It makes me feel better.

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Review from Jenny W (Power of Attorney of Client) published on 10 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this company enough. I am LPA for my neighbours; she has Alzheimer's. I am a senior clinical nurse with extremely high standards, I dreaded having to get a care package organised as it became necessary. I picked Home Instead after a few interviews with different agencies, as I was impressed
by the manager. The agency, and the Manager have met my expectations and hopes and more. The kindness and compassion shown by them has been of a very high standard; they maintain dignity and go out of their way to be creative and personal giving support. The client has been challenging. The Home Instead team have not been fazed by this, but have calmly and professionally helped and responded quickly (often within a few hours) to increasing needs. Once I had to change the package 3-times in one day as things escalated. The Manager is quite simply outstanding, good care obviously matters to her. I think it is her honesty, integrity and genuine concern that makes her so special.

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Review from Elaine H (Daughter of Client) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I finally sought help to support my Mum I was totally lost as to where to start but at the same time I was emotionally worn out and needed the right team and package to turn things around. The team at Wrexham did this for me from the moment I met them. their kindness, willingness and genuine care
has made all the difference. I honestly cant praise them highly enough, they go the extra mile.

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Review from Sally L (Granddaughter of Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care provided care to my grandmother who required support with feeding and stimulation. The service they provided was excellent and the carer's were all very helpful, caring and treated nan with the utmost compassion and dignity throughout. They were all very polite and helpful
and a great support to me and my sister at a difficult time without them nan would have to have been moved on much sooner. Thanks again you deserve a medal.

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Current Review Score: 9.0 (9.023)

Overview of Review Score

The Review Score of 9.0 (9.023) out of 10 for Home Instead (Wrexham & Flintshire East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Home Instead (Wrexham & Flintshire East) is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wrexham & Flintshire East) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (16)

Meet the Team (4)

Rebecca

Rebecca Roebuck

Job Title: Registered Care Manager

Joined: 2017

Rebecca is the Registered Care Manager for Home Instead Wrexham and Flintshire and oversees the day-to-day operations of the business.


"I joined Home Instead 5 years ago and have over 10 years of experience in the Care Sector, having started off as a Care Professional before progressing to Care Coordinator and then Care Manager.


I am extremely passionate about making a positive difference in people's lives and this a value that I will hold for my lifetime.  I thoroughly enjoy working in care and am very proud of the work that my team do to ensure that our clients have the best quality of care in North Wales."

Matthew & Samantha

Matthew & Samantha Murray-James

Job Title: Owners

Joined: 2015

Matthew & Sam have been co-owners of Home Instead Wrexham & Flintshire for the last 8 years. In 2022 they also took over the Home Instead office in Colwyn Bay so are now providing outstanding care services right across the region of North Wales.

Melanie

Melanie Austin

Job Title: Client Experience Manager

Joined: 2018

Melanie is one of our first points of contact for our clients as she manages our care enquiries and consultations.


She also oversees our team of Care Professionals and the recruitment process ensuring that we are able to deliver a high level of care to our clients.

Heather

Heather Collin

Job Title: Community Engagement Coordinator

Joined: 2019

Heather leads our Community Engagement programmes - building relationships within the community and leads our regular Singing for the Brain sessions.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wrexham & Flintshire East) to verify any information. View our terms and conditions. Home Instead (Wrexham & Flintshire East) has an Enhanced Service - more info.