Submit a Review for Home Instead (Wrexham & Flintshire East)
23 Chester Road, Gresford, Wrexham, LL12 8NB
View Full Details of Home Instead (Wrexham & Flintshire East)Latest Reviews for Home Instead (Wrexham & Flintshire East)
03 July 2025
Had this care team as we used them in the past. Everyone is very caring, supportive to my mother-in-law. Nothing is too much for them. Any problems, you pick up the phone and it's all sorted. I would use these again if I need to.
05 June 2025
Staff have been excellent most of the time. Any issues have been resolved over the year. Communicating with office staff has not always been consistent, and concerns have not always been passed on. Currently, the situation is excellent with the client extremely happy with her carers.
27 December 2024
Very happy with the service offered by Home Instead. My mother is still in her home where she wants to be, due to this service. Thank you.
26 September 2024
After my initial meeting with Home Instead (Wrexham and Flintshire East), I knew that this service was exactly what I needed, my life was sure to change very much for the better, happy days. As I listened, I could hear so much compassion, understanding, attentiveness, courtesy and punctuality. My heart skipped a beat, I was so happy. I receive the care now, and I find that Home Instead are very professional. It feels like I have found something that I've been wanting and needing for so long. Because of Home Instead, I've found my smile, my confidence has returned and I have a very positive outlook. Home Instead girls are excellent car drivers. The girl's personalities are amazing. Never-ending fun and laughter. The girls at Home Instead look after me, I never need to worry, because to them my safety and my well-being are paramount, I'm over the moon with sheer happiness. I've never been so happy.
28 April 2023
I am very happy with all the help and assistance.
18 April 2023
I cannot, neither can any of the family, fault the care and support Home Instead provide for my dad. The girls/team that support my dad are absolutely amazing. They all go above and beyond with the care they provide for him. Whilst remaining professional at all times, they have such a way with him that they feel like an extended family to us all now. They bring so much happiness to the home and he has a wonderful relationship with them all. As a family, we cannot thank the girls for everything they do for him. They encourage his independence and we know he is so well cared for, and very importantly he is happy. Thank you so much.
18 April 2023
After the initial meeting, my mind was put at ease over what I could expect. My carer is very supportive and I feel she has my best interests at heart. I can just sit and chat or we can run errands, go for walks. It has helped me gain confidence back after my life-changing accident. My wife has been able to return to work safe in the knowledge I have the support and care in place - priceless.
30 November 2022
Absolutely fantastic service, which, had Dad known was available, we would have started earlier. As a family, it is such a relief to know they are cared for each day.
26 October 2022
All the girls give my mum excellent care and she loves their company. We are delighted with everything that you do for our Mum and family - thank you.
20 April 2022
I am very grateful for the care given to my mother by all the carers that have been to us. Cheerful, kind and helpful.
28 March 2022
Home Instead has provided mum with exceptional care since last April. After the passing of my dad with mum's mixed dementia symptoms progressing it became evident that she required support to stay in the home she loved. After the initial I do not need any support conversations, mum very quickly accepted and looked forward to her lovely carers coming in every day. As mum's needs progressed we were able to increase her daily support and friendship. She loved seeing her ladies every day. Home Instead gave us as a family great support and reassurance, listening to our concerns and coming up with solutions. Their professionalism is outstanding.
23 March 2022
I have found Home Instead excellent in many ways. The caregivers give a caring, professional serive putting the needs of their clients first. The managers are always available to listen to any problems.
24 May 2021
I am happy with the care I receive.
29 April 2021
So glad we decided to "team-up" with Home Instead. All the carers use empathy, kindness and always go that extra mile to make Mum and Dad comfortable in their own home. They all get on really well and have lots of laughter with each other. Also, for the first time, we can communicate really well with the wonderful office staff. With other care companies, we have had, we have not been able to do that. All in all, Mum, Dad and myself are so very happy with the service we receive.
28 April 2021
The carers are always punctual. They are kind and considerate of my mother's needs, and she engages well with them.
10 November 2020
I contacted Home Instead in January 2020, as my elderly mother was needing more care than my sister and myself could give. Within 2 weeks, everything was up and running. Everyone I speak to, in the office or the caregivers themselves are amazing. They are so helpful, and if I phone with any queries, eg mum's medication, it is sorted immediately. The caregivers go in twice a day and because of "Covid 19" they have been an absolute godsend. I really don't know how we would have managed without them. Also, it has been good for mum, as she hasn't been able to see her friends and extended family these last few months, but these lovely ladies call every day, and they have become friends. Thank you so much everyone.
28 October 2020
My father and I decided to engage the services of Home Instead to help care for my mother after he had a brief stay in hospital. My mother is unable to walk and has difficulties communicating. We were very impressed by how quickly arrangements were made and have been equally impressed by the quality and reliability of the care my mother has received. As the minimum time for a carer's visit is for an hour, not only do they help my mother with her morning routine, they also help out with other things such as getting breakfast for my parents, thereby making things much easier for everyone. I can now go to work without worry, knowing that my mother is in good hands and that my father can have a much more relaxed start to his day. Charges are very reasonable and every care is taken to provide excellent service.
22 October 2020
Professional and reliable service, tailored to each individual client's physical and emotional needs. I’m extremely happy that my mother can remain in her own home with her dog (who is also cared for as part of the care) instead of going into residential accommodation especially in the light of the current issues with Covid 19. Lovely carers who also live locally.
16 June 2020
This service has been a lifeline for my dad. It has made such a difference to his life and took a huge pressure away from family members. Staff are committed, caring and go above and beyond.
04 May 2020
Excellent service and staff. No job is beyond them snd they are always helpful and kind in their approach. Good timekeepers and have an excellent level of communication with the office and management. Overall, very pleased - keep up the good work.
Latest Reviews for Home Instead (Wrexham & Flintshire East)
03 July 2025
Had this care team as we used them in the past. Everyone is very caring, supportive to my mother-in-law. Nothing is too much for them. Any problems, you pick up the phone and it's all sorted. I would use these again if I need to.
05 June 2025
Staff have been excellent most of the time. Any issues have been resolved over the year. Communicating with office staff has not always been consistent, and concerns have not always been passed on. Currently, the situation is excellent with the client extremely happy with her carers.
27 December 2024
Very happy with the service offered by Home Instead. My mother is still in her home where she wants to be, due to this service. Thank you.
26 September 2024
After my initial meeting with Home Instead (Wrexham and Flintshire East), I knew that this service was exactly what I needed, my life was sure to change very much for the better, happy days. As I listened, I could hear so much compassion, understanding, attentiveness, courtesy and punctuality. My heart skipped a beat, I was so happy. I receive the care now, and I find that Home Instead are very professional. It feels like I have found something that I've been wanting and needing for so long. Because of Home Instead, I've found my smile, my confidence has returned and I have a very positive outlook. Home Instead girls are excellent car drivers. The girl's personalities are amazing. Never-ending fun and laughter. The girls at Home Instead look after me, I never need to worry, because to them my safety and my well-being are paramount, I'm over the moon with sheer happiness. I've never been so happy.
28 April 2023
I am very happy with all the help and assistance.
18 April 2023
I cannot, neither can any of the family, fault the care and support Home Instead provide for my dad. The girls/team that support my dad are absolutely amazing. They all go above and beyond with the care they provide for him. Whilst remaining professional at all times, they have such a way with him that they feel like an extended family to us all now. They bring so much happiness to the home and he has a wonderful relationship with them all. As a family, we cannot thank the girls for everything they do for him. They encourage his independence and we know he is so well cared for, and very importantly he is happy. Thank you so much.
18 April 2023
After the initial meeting, my mind was put at ease over what I could expect. My carer is very supportive and I feel she has my best interests at heart. I can just sit and chat or we can run errands, go for walks. It has helped me gain confidence back after my life-changing accident. My wife has been able to return to work safe in the knowledge I have the support and care in place - priceless.
30 November 2022
Absolutely fantastic service, which, had Dad known was available, we would have started earlier. As a family, it is such a relief to know they are cared for each day.
26 October 2022
All the girls give my mum excellent care and she loves their company. We are delighted with everything that you do for our Mum and family - thank you.
20 April 2022
I am very grateful for the care given to my mother by all the carers that have been to us. Cheerful, kind and helpful.
28 March 2022
Home Instead has provided mum with exceptional care since last April. After the passing of my dad with mum's mixed dementia symptoms progressing it became evident that she required support to stay in the home she loved. After the initial I do not need any support conversations, mum very quickly accepted and looked forward to her lovely carers coming in every day. As mum's needs progressed we were able to increase her daily support and friendship. She loved seeing her ladies every day. Home Instead gave us as a family great support and reassurance, listening to our concerns and coming up with solutions. Their professionalism is outstanding.
23 March 2022
I have found Home Instead excellent in many ways. The caregivers give a caring, professional serive putting the needs of their clients first. The managers are always available to listen to any problems.
24 May 2021
I am happy with the care I receive.
29 April 2021
So glad we decided to "team-up" with Home Instead. All the carers use empathy, kindness and always go that extra mile to make Mum and Dad comfortable in their own home. They all get on really well and have lots of laughter with each other. Also, for the first time, we can communicate really well with the wonderful office staff. With other care companies, we have had, we have not been able to do that. All in all, Mum, Dad and myself are so very happy with the service we receive.
28 April 2021
The carers are always punctual. They are kind and considerate of my mother's needs, and she engages well with them.
10 November 2020
I contacted Home Instead in January 2020, as my elderly mother was needing more care than my sister and myself could give. Within 2 weeks, everything was up and running. Everyone I speak to, in the office or the caregivers themselves are amazing. They are so helpful, and if I phone with any queries, eg mum's medication, it is sorted immediately. The caregivers go in twice a day and because of "Covid 19" they have been an absolute godsend. I really don't know how we would have managed without them. Also, it has been good for mum, as she hasn't been able to see her friends and extended family these last few months, but these lovely ladies call every day, and they have become friends. Thank you so much everyone.
28 October 2020
My father and I decided to engage the services of Home Instead to help care for my mother after he had a brief stay in hospital. My mother is unable to walk and has difficulties communicating. We were very impressed by how quickly arrangements were made and have been equally impressed by the quality and reliability of the care my mother has received. As the minimum time for a carer's visit is for an hour, not only do they help my mother with her morning routine, they also help out with other things such as getting breakfast for my parents, thereby making things much easier for everyone. I can now go to work without worry, knowing that my mother is in good hands and that my father can have a much more relaxed start to his day. Charges are very reasonable and every care is taken to provide excellent service.
22 October 2020
Professional and reliable service, tailored to each individual client's physical and emotional needs. I’m extremely happy that my mother can remain in her own home with her dog (who is also cared for as part of the care) instead of going into residential accommodation especially in the light of the current issues with Covid 19. Lovely carers who also live locally.
16 June 2020
This service has been a lifeline for my dad. It has made such a difference to his life and took a huge pressure away from family members. Staff are committed, caring and go above and beyond.
04 May 2020
Excellent service and staff. No job is beyond them snd they are always helpful and kind in their approach. Good timekeepers and have an excellent level of communication with the office and management. Overall, very pleased - keep up the good work.