Home Instead (Wrexham & Flintshire East)

23 Chester Road, Gresford, Wrexham LL12 8NB
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9.6 41 Reviews
  • Home Instead (Wrexham & Flintshire East), Wrexham
Home Instead (Wrexham and Flintshire) specialises in tailored elderly care a in the home, with trained caregivers carefully matched to clients, based on backgrounds, interests, hobbies and cultures.

Services offered:
- Home care including home help, housekeeping, laundry, meals and hydration.
- Personal care including washing, dressing, medication support and continence support.
- Companionship including in house engagement, outings, shopping and transport to appointments and other places.
- Live-in care - a true alternative to moving into a care home.

Home Instead takes pride in a relationship-led home care service that helps clients feel more satisfied with their daily lifestyle whilst aiding older people to stay independent with support in their own homes for longer.

Extensive interview and training processes are in place to ensure quality and commitment, while client introductions are managed to ensure service users do not feel there are strangers turning up on their doorstep.
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Care Provided by Home Instead (Wrexham & Flintshire East)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Free consultation. To avoid confusion prices are generally stated during initial discussion to ascertain an understanding of types of services required.

Contact Home Instead (Wrexham & Flintshire East) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Wrexham & Flintshire East) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rebecca Roebuck (Registered Manager)

Home Instead (Wrexham & Flintshire East) Reviews (41)

9.6

Home Instead (Wrexham & Flintshire East) has a Review Score of 9.6 (9.565) out of 10, based on 7 reviews in the last 2 years.
Over all time Home Instead (Wrexham & Flintshire East) has 41 reviews.

Overall Experience
  • 38
  • 3
  • 0
  • 0
  • 0
Date Published
  • 41
  • 5
  • 6
  • 7
  • 34
Reviewer Connection to Home Instead (Wrexham & Flintshire East)
  • 15
  • 10
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Sally L (Granddaughter of Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care provided care to my grandmother who required support with feeding and stimulation. The service they provided was excellent and the carer's were all very helpful, caring and treated nan with the utmost compassion and dignity throughout. They were all very polite and helpful
and a great support to me and my sister at a difficult time without them nan would have to have been moved on much sooner. Thanks again you deserve a medal.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Home Instead (Wrexham & Flintshire East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Home Instead (Wrexham & Flintshire East) is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 37 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wrexham & Flintshire East) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 2 Oct 2025
Well-being
Good
Care and Support
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (16)

Meet the Team (4)

Rebecca

Rebecca Roebuck

Job Title: Registered Care Manager Joined: 2017

Rebecca is the Registered Care Manager for Home Instead Wrexham and Flintshire and oversees the day-to-day operations of the business.


"I joined Home Instead 5 years ago and have over 10 years of experience in the Care Sector, having started off as a Care Professional before progressing to Care Coordinator and then Care Manager.


I am extremely passionate about making a positive difference in people's lives and this a value that I will hold for my lifetime.  I thoroughly enjoy working in care and am very proud of the work that my team do to ensure that our clients have the best quality of care in North Wales."

Matthew & Samantha

Matthew & Samantha Murray-James

Job Title: Owners Joined: 2015

Matthew & Sam have been co-owners of Home Instead Wrexham & Flintshire for the last 8 years. In 2022 they also took over the Home Instead office in Colwyn Bay so are now providing outstanding care services right across the region of North Wales.

Melanie

Melanie Austin

Job Title: Client Experience Manager Joined: 2018

Melanie is one of our first points of contact for our clients as she manages our care enquiries and consultations.


She also oversees our team of Care Professionals and the recruitment process ensuring that we are able to deliver a high level of care to our clients.

Heather

Heather Collin

Job Title: Community Engagement Coordinator Joined: 2019

Heather leads our Community Engagement programmes - building relationships within the community and leads our regular Singing for the Brain sessions.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wrexham & Flintshire East) to verify any information. View our terms and conditions. Home Instead (Wrexham & Flintshire East) has an Enhanced Service - more info.