Home Instead (Wrexham & Flintshire East)

I rarely make comments like this, however, my recent experience makes me break my rules. I had Home Instead Senior Care Wrexham and Flintshire East for my Mother who had an emergency when I was out of the country. I rang Home Instead who responded with a personal visit to my Mother within 5 minutes. No ifs no buts, no questions or delays, they just realised it was a small but important task to resolve immediately, which they did. This was a great relief when I was far away, and delightful good customer service.

The interview went very well, I put forward some suggestion of what I thought should happen they were all listened to and noted to be attended in future. All in all a satisfactory meeting between Home Instead Senior Care and myself and my wife and sister.

I've used this service for about 6 months. An initial assessment was made to ascertain my needs and to match my personality with an appropriate carer. The carer visits twice a week to help me shower. This is always the same person except for holiday periods or to cover for illness (though this hasn't occurred yet) and I know in advance if it is not the usual carer. Carers arrive promptly. The carers are always cheerful and efficient, they treat me as I would wish. On occasions when my daughter has been away they have also made social visits - a cup of tea and a chat - so that I am not alone for the whole time.

I am very satisfied. The two people who come regularly are good workers. They are pleasant and helpful. Its nice to know I have somebody coming to do jobs I am unable to do. It makes me feel better.

I can't praise this company enough. I am LPA for my neighbours; she has Alzheimer's. I am a senior clinical nurse with extremely high standards, I dreaded having to get a care package organised as it became necessary. I picked Home Instead after a few interviews with different agencies, as I was impressed by the manager. The agency, and the Manager have met my expectations and hopes and more. The kindness and compassion shown by them has been of a very high standard; they maintain dignity and go out of their way to be creative and personal giving support. The client has been challenging. The Home Instead team have not been fazed by this, but have calmly and professionally helped and responded quickly (often within a few hours) to increasing needs. Once I had to change the package 3-times in one day as things escalated. The Manager is quite simply outstanding, good care obviously matters to her. I think it is her honesty, integrity and genuine concern that makes her so special.

When I finally sought help to support my Mum I was totally lost as to where to start but at the same time I was emotionally worn out and needed the right team and package to turn things around. The team at Wrexham did this for me from the moment I met them. their kindness, willingness and genuine care has made all the difference. I honestly cant praise them highly enough, they go the extra mile.

Home Instead Senior Care provided care to my grandmother who required support with feeding and stimulation. The service they provided was excellent and the carer's were all very helpful, caring and treated nan with the utmost compassion and dignity throughout. They were all very polite and helpful and a great support to me and my sister at a difficult time without them nan would have to have been moved on much sooner. Thanks again you deserve a medal.