Home Care Providers Owned by Home Instead in London

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9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in London

Only the locations & reviews in London for Home Instead are showing below.

View the details of all 243 locations (with 11827 reviews) owned by Home Instead

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Home Instead Locations in London (22)

22 Home Care Providers owned by Home Instead in London
Home Instead Bromley, Chislehurst & Orpington

76 Croydon Road, Coney Hall Village, West Wickham BR4 9HY 

10 137 reviews
"My parents had a live in carer from Home Instead since February 2024. They were very lucky to have the same lovely lady as the main carer…"   Read all 137 reviews

As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley,… Read more about Home Instead Bromley, Chislehurst & Orpington

  • Care Provided
  • Dementia
Home Instead (Enfield)

Unit 22, Enfield Enterprise Centre, 26-28 Queensway, Enfield EN3 4SA 

10 32 reviews
"All carers are very kind and look after our mum well. Her favourite is Ayten. She looks forward to them coming.…"   Read all 32 reviews

Exceptional care tailored to your needs, in the comfort of your own home. Home Instead Enfield provide personalised care that goes above and beyond, with Care Professionals who are matched and introduced to the client before any first visit. All… Read more about Home Instead (Enfield)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Sutton)

SBC House, Restmor Way, Wallington SM6 7AH 

10 34 reviews
"The assistant care manager knew my dad's needs right from the start and was very knowledgeable and resourceful. She matched 2 lovely…"   Read all 34 reviews

Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC (January 2021). Home Instead Sutton supports older… Read more about Home Instead (Sutton)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £34.65 / hour
Home Instead (Chingford)

2nd & 3rd Floor Offices, 35-37 Station Road, Chingford, London E4 7BJ 

9.9 49 reviews
"A top class service. The initial assessment was thorough but also relaxed, putting us at our ease. There was clearly an attention to detail…"   Read all 49 reviews

Home Instead Chingford was established in February 2017. Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood… Read more about Home Instead (Chingford)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36 / hour
Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ 

9.9 98 reviews
"Home Instead supported my father during his illness and then supported my mother during her dementia. Initially with visits then live in…"   Read all 98 reviews

Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism. Home Instead always look to send the same CareGiver for each… Read more about Home Instead (Wandsworth, Lambeth & Dulwich)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ 

9.9 81 reviews
"We have had many years and experience of care providers over the years, first for our mum and then our dad. However, we were delighted with…"   Read all 81 reviews

As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for… Read more about Home Instead (Wimbledon & Kingston)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £32.50 / hour
Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware HA8 6RW 

9.8 99 reviews
"All the staff members have been amazing. The carers selected for my mum's care were beautifully tailored to support me and my mum's…"   Read all 99 reviews

Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes. Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and… Read more about Home Instead (Wembley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR 

9.8 46 reviews
"Home Instead staff has always been very kind and supportive to my mother and there has always been a big effort to help around the house.…"   Read all 46 reviews

Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area. The home care provider offers personal care services, such as assistance with bathing, dressing and eating. Home help is also offered. This includes collecting… Read more about Home Instead (Croydon & Dulwich)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Camden)

561 Finchley Road, London NW3 7BJ 

9.8 64 reviews
"We are very happy with care provided by Home Instead - Camden. All of the carers have been very professional whilst being friendly and have…"   Read all 64 reviews

Premium Home Care Services: Compassion, Quality, and Excellence Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical… Read more about Home Instead (Camden)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £0.01 / hour
  • Live-in Care from £0 / week
Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Bates Business Centre, Suite G6, Church Road, Harold Wood, Romford RM3 0JA 

9.8 29 reviews
"I would highly recommend Home Instead, they have made a massive difference to my elderly mother and to us as a family, we were struggling…"   Read all 29 reviews

Home Instead (Romford, Hornchurch, Rainham & Dagenham) is rated 'OUTSTANDING' by CQC. The team based in London Borough of Havering covers Romford, Hornchurch, Rainham, Dagenham and surrounding areas, providing a range of award winning care services to… Read more about Home Instead (Romford, Hornchurch, Rainham & Dagenham)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,610 / week
Home Instead (Richmond)

Spaces, 13 The Causeway, Teddington TW11 0JR 

9.7 59 reviews
"All the staff ; carers, client supervisors, schedulers, and carers supervisors have all been very helpful and understanding. Emails are…"   Read all 59 reviews

Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023). Many clients choose Home Instead because of the companionship-based care… Read more about Home Instead (Richmond)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £32 / hour
Home Instead (Ealing & Hounslow)

130 Uxbridge Road, Hanwell, London W7 3SL 

9.6 76 reviews
"When it was decided by the family that my Mum, who has dementia needed home care, I researched numerous companies thoroughly and found Home…"   Read all 76 reviews

Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes. Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.… Read more about Home Instead (Ealing & Hounslow)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)

Docklands Business Centre, 10 Tiller Road, London E14 8PX 

9.5 10 reviews
"I have worked in London hospitals as a nurse in the NHS since the 90s, and I can honestly say that Home Instead have been the most…"   Read all 10 reviews

Home Instead Canary Wharf is an ‘Outstanding’ rated home care provider, as judged by the CQC (the national independent regulator of Health and Social Care) in May 2018. Serving Tower Hamlets, Newham and Barking, Home Instead Canary Wharf is dedicated… Read more about Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £33.50 / hour
  • Live-in Care from £1,680 / week
Home Instead (Barnet)

1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD 

9.4 60 reviews
"Home Instead cared for our Mum from 2021 until June 2025. They provided daily care, took Mum to appointments and out to activities. The…"   Read all 60 reviews

Home Instead Barnet provides award-winning personalised home care for older people that is dignified, reliable and relationship-led. The care is tailored, flexible and adaptable to the client's needs and lifestyle. As daily tasks become more challenging… Read more about Home Instead (Barnet)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Stoke Newington, Leyton & Wanstead)

Studio 13, The Arthaus, 203 Richmond Road, Hackney, London E8 3NJ 

10 27 reviews
"We've been really impressed with everything, from the carer themselves to the responsiveness from the team. The feeling that the team…"   Read all 27 reviews

Home Instead (Stoke Newington) supports people to continue living in the comfort of their own homes, surrounded by family and friends. Services are delivered at the highest standards and with dedication as they truly believe living where you feel the… Read more about Home Instead (Stoke Newington, Leyton & Wanstead)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Ruislip & Harrow)

6 High Street, Ruislip HA4 7AR 

9.7 64 reviews
"Home instead provide continuity and excellent service. Always approachable and obliging to requests. They provide knowledgeable, caring and…"   Read all 64 reviews

Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that allows people to live independently in their home… Read more about Home Instead (Ruislip & Harrow)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £39.90 / hour
  • Live-in Care from £1,859 / week
Home Instead (Lewisham & Southwark)

392 Lee High Road, Lewisham, London SE12 8RW 

9.7 8 reviews
"My mother has Dementia and I wanted some support with both personal care and making sure she was eating and also some social and physical…"   Read all 8 reviews

Home Instead (Lewisham & Southwork) gives people in the local area the care and support they want in the comfort of their own home. Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of… Read more about Home Instead (Lewisham & Southwark)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
Home Instead (Greenwich & Bexley)

130 Bellegrove Road, Welling DA16 3QR 

8.2 35 reviews
"Provided a flexible and knowledgeable service that meet my mother's needs. Always professional and able to adapt to the requirements of…"   Read all 35 reviews

Home Instead (Greenwich & Bexley) provide a range of care services to suit adults at home, tailored to support independence and available for many specialist needs. Home Instead is very proud to have been given a CQC rating of 'outstanding' (May 2019). Areas… Read more about Home Instead (Greenwich & Bexley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Redbridge & Walthamstow)

Unit 129, Higham Hill Business Centre, 313 Billet Road, London E17 5PX 

8.0 27 reviews
"Our initial meeting was set at the right level - not sales orientated or pushy. The carers were efficient and on time. The app was very…"   Read all 27 reviews

At Home Instead Redbridge and Walthamstow, staff recognise that every family, and every person has specific needs that will change as time goes by. From a couple of hours a day to full-time care, the service is available 24 hours a day, seven days… Read more about Home Instead (Redbridge & Walthamstow)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Home Instead (Westminster & City of London)

St Saviours House, 39-41 Union Street, London SE1 1SD 

9.6 33 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £30 / hour
Home Instead (Kensington & Chelsea)

Office 3, 219 Kensington High Street, London W8 6BD 

8.0 12 reviews
  • Care Provided
  • Visiting Care
  • Dementia
Home Instead (Hammersmith, Chiswick & Fulham)

186 Sutton Court Road, Chiswick, London W4 3HR 

52 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Other Home Care Groups you may be interested in:

Home Instead Reviews in London (1132)

9.6

Home Instead has a Group Review Score of 9.6 (9.644) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience
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Review of

Home Instead (Lewisham & Southwark)

from Oluranti O (Client) published on 28 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really well taken care of by Abiola she really deserves an award,the way she relates with me and my family felt so good that we all see her as part of us. I'm so glad our paths crossed through home instead. I really love her she prioritises my wellbeing and every one in my family feels her impact.
Abiola deserves an award for how she made my nervousness and phobia for the community and people go away.
Also Fiona the first time we met she makes herself at home with me improving my positivity. Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Lewisham & Southwark)

from Emma D (Daughter of Client) published on 23 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Dementia and I wanted some support with both personal care and making sure she was eating and also some social and physical stimulation. Home Instead have been very helpful and supportive. Advising me on how to start the process. They have taken the time to build a relationship as initially
my mum was resistant but she is now accepting help to shower and also walk around the garden. It is also good to know she is getting the social interaction she needs. Home Instead has given me peace of mind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Lewisham & Southwark)

from Susan B (Sister of Client) published on 23 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found agency to be very caring from supervisor to carer. If any problems arise I am consulted and they are sorted out caringly. Very happy with service provided and would recommend agency to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Lewisham & Southwark)

from J P (Son of Client) published on 16 October 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
As a family we were apprehensive of allowing people living with our mother. But after our consultation and the swiftness of the firm to find a suitable candidate for us, we have been very grateful for the relationship we have with Home Instead and there regularly checking on how the carers and us getting
along. They are now our family. Ms Sharyl our main carer. Mrs Abantika a younger energy are a God send. We are more relaxed in mind and body regarding our Mother being cared for at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Greenwich & Bexley)

from G A (Relative of Client) published on 10 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Provided a flexible and knowledgeable service that meet my mother's needs.
Always professional and able to adapt to the requirements of the client.
The team nearly always provided transportation that meet the requirements.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Richmond)

from G L (Niece of Client) published on 29 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff ; carers, client supervisors, schedulers, and carers supervisors have all been very helpful and understanding. Emails are answered and helpful suggestions are made. My aunt is happier and being helped to stay in her own home with dementia. Encouraging her to eat and drink plus take medication
is all so important. Dementia is hard for everyone involved but I feel very fortunate to have found such a caring service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Lewisham & Southwark)

from Barry B (Mother of Client) published on 26 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Best service ever ,we have looked a few care providers and we say these are the best.
The carer was tailored to my Mother and they matched perfectly.
The carer in Question (Mary) always went the extra mile when doing a chore.
Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)
Thank you so much for your kind words. We're delighted to hear that you felt our service was the best and that Mary has been such a perfect match for your mother. We're very proud of the care she…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Enfield)

from T B (Daughter of Client) published on 22 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very kind and look after our mum well. Her favourite is Ayten. She looks forward to them coming.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ealing & Hounslow)

from Stephanie H (Mother of Client) published on 22 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead Wembley for some years for our adult autistic son and cannot fault them.
He has help with his domestic chores and for company which aids his communication skills.
All staff are friendly, helpful, considerate, professionally trained and reliable.
Reply from Leena Lakhani, Director at Home Instead (Ealing & Hounslow)
Thank you so much for sharing your lovely feedback. It has been an absolute pleasure supporting your son and seeing the positive difference our Care Professionals have been able to make. We are so…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Ealing & Hounslow)

from Susan R (Daughter of Client) published on 22 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
When it was decided by the family that my Mum, who has dementia needed home care, I researched numerous companies thoroughly and found Home Instead ticked all the boxes. I am so thankful that I found I had made the right choice. We started off with a couple of home visits a day, as time went by Mum
needed more care and now Mum has a full-time live in carer. Sadly at the end of September Mum will have to go into a residential care home but over the last 5 months Mum has received excellent care from Home Instead. The staff and carers have been so supportive, not just towards my Mum but the whole family. We have built up a friendship with everyone involved but professionalism is always first and foremost. The care, kindness and respect that has been given to my Mum has been absolutely wonderful, I can only thank all the staff and carers for everything they have done for Mum, I will be forever grateful and will be staying in touch with them from time to time.
Reply from Leena Lakhani, Director at Home Instead (Ealing & Hounslow)
Thank you so much for your kind and thoughtful words. It has truly been a privilege for us to care for your mum and to support your family over the past months. We are so pleased to know that our Care…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead Bromley, Chislehurst & Orpington

from Claire M (Daughter of Client) published on 22 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents had a live in carer from Home Instead since February 2024. They were very lucky to have the same lovely lady as the main carer for this whole period. They also had a regular cover carer for when their main carer was on leave. Together these two wonderful ladies looked after my mother (who
needed personal care as well as general household support) and were there in the last weeks of her life as she was on peaceful palliative care at home. The whole team at Home Instead, one member of staff in particular who was our client liaison for most of the 18 months, were a great support. When Mum was put on the end of life pathway they immediately stepped up and provided round the clock support for us and for the regular carer which made my Mum's end so calm and exactly as she, and the family, would have wished. I would completely recommend Home Instead.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Romford, Hornchurch, Rainham & Dagenham)

from Gary V (Son of Client) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Romford have been providing daily care to my parents for several years. Their flexibility, assistance with other care matters outside of the home, caring and understanding communication makes what can be a difficult time easier for everyone involved. Thank you to all of the Home Instead
team.
Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)
Thank you so much for your review. Mum and Dad are truly wonderful. The carers have really got to know and form a bond with them, as have the office team and we are so pleased you are all happy with…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Romford, Hornchurch, Rainham & Dagenham)

from Lisa G (Daughter of Client) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead, they have made a massive difference to my elderly mother and to us as a family, we were struggling to cope caring for our mum around the clock but home instead have made it possible for us to have some normality back in our lives and at the same time given our
mum the care and attention she requires.
The lady that comes to us Anne has been amazing shes caring attentive and has become a friend to my mum, she's always available, very reliable and flexible if we need to call on her more often or change her days.
The communication with home instead is excellent, they're so helpful on the phone nothing is a problem, they fill in a report for every visit and contact the doctors if necessary giving us and my mother real peace of mind.
Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)
Thank you so much for your review and kind words. It's wonderful to know we have made such a difference to Mum and it gives you real peace of mind, it's an absolute pleasure supporting Mum. Thank you…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Romford, Hornchurch, Rainham & Dagenham)

from Lynn P (Daughter of Client) published on 16 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead when my mother was due to leave hospital after breaking her hip. This was back in March 2020 and from then until entering a care home, in August 2025, they have visited her twice a day.
The carer's and the office staff have been amazing, very professional and, i would say,a
cut above most other care companies. There have been many times when there were problems with mum's medication and they would go above and beyond to sort it out.
There was a time, before my mother entered the care home, that it suddenly became apparent that mum was in need of extra care, including overnight. After a phonecall to the office it was arranged immediately and with a carer that she had already met.
My family and I would like to take this opportunity to thank all the staff at Romford Home Instead for their help and support.
Reply from Kiran Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)
Thank you so much for your kind and thorough review. It was an absolute pleasure getting to know Mum and we thank you for trusting us with her care. The carers really did form a wonderful bond with…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Richmond)

from Fiona C (Daughter of Client) published on 29 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were sad & a little concerned when our original care supervisor had to leave but we didn't miss a beat as another lady took over in that role. This lady is extremely responsive and diligent in her efforts for our father's care. She is kind, understanding, positive and very easy to talk
to. On her recent visit to "check in" with our Dad he told me they had a lovely chat and knew she was genuinely interested in his care and how he was coping. Thank you.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)
Thank you so much for your kind words of our staff member. We are so pleased you and your father's experience has been so positive. Thank you.
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  • Treated with Dignity
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Review of

Home Instead (Enfield)

from Tiffany L (Daughter of Client) published on 28 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came home from hospital after being treated for colitis and needed quite a bit of support in those first few weeks. He's always been very independent and was nervous about people helping him so closely, especially with personal care.
The carers from Home Instead (Enfield) were brilliant with
this. They didn't push him into anything, they took things at his pace and explained what they were doing so he felt more in control. Over time he became a lot more comfortable and even looked forward to their visits, which we honestly didn't think would happen.
They've been reliable, respectful and patient. The communication with us as a family has also been very good, so I always felt reassured knowing how he was doing day to day.
I honestly cannot thank the team enough for the difference they've made to Dad's recovery and to our peace of mind. We would HIGHLY recommend Home Instead to anyone in a similar situation - 5/5 service from start to finish.
- Daughter of a client
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Lewisham & Southwark)

from Sonia R (Client) published on 27 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my first visit from my new lady from Home Instead on Monday the 11th of August. We got on like a house on fire. I thought it a good idea to declutter cupboards and drawers that haven't been decluttered for years with her during the 2 weeks whilst my son and his family are out of the UK. We got
1 cupboard done between us in 10 minutes. Then she did some washing up just because it was there - I didn't ask her to. Finally, she hoovered my whole flat when I only asked her to do the front room.
And then we just sat and chatted about our dreadful experiences in our respective workplaces, mine 25 years ago, and hers just 2 years ago. It was much more like working with a mate to get things done than just an ordinary domestic.
A particular member of staff could not have found me a better match, and it is a testament to Home Instead's recruitment process that my new lady and her fellow workers were recruited.
Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)
Thank you so much for sharing your lovely experience. We're delighted to hear that your first visit with your new Care Professional went so well and that you felt such a natural connection. It's…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead Bromley, Chislehurst & Orpington

from Mike G (Son of Client) published on 22 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the support provided by Home Instead Bromley. All of the carers were lovely especially one lady in particular who was the main carer for my Mother and Father. Sadly both my parents are now in a care home following a number of health related issues, but I appreciate the support
that Home Instead provided whilst they were at home. The engagement process was very easy and the management a pleasure to deal with (thanks). I would not hesitate to recommend this company.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Sutton)

from Michelle C (Daughter of Client) published on 21 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The assistant care manager knew my dad's needs right from the start and was very knowledgeable and resourceful.
She matched 2 lovely carers with my dad and although he only had 1 visit because my dad took a turn for the worse and had to go to hospital, I feel I was constantly supported through this
stressful time.
My dad is currently in a care home for respite but if he does go back home I will definitely be in touch with Home Instead to arrange care for my dad.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)
Thank you for the lovely review, with best wishes from the whole team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Home Instead (Richmond)

from June V (Niece of Client) published on 21 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Richmond have been caring for my aunt for a number of years and I am very happy with them. They are proactive and helpful as well as attentive, my aunt has carers morning and evening and it's not just personal care - they also provide companionship and do her food shopping. I don't leave
nearby and it's very reassuring to know they are there. They are also easy to contact and very accommodating when I need to arrange things like doctors appointments (which the carers have also accompanied my aunt to). The app is also useful to see what's been going on and the updates are appreciated. I would definitely recommend them.
Reply from Mariecar Lightwood-Clark, Operations Manager at Home Instead (Richmond)
Thank you so much for your kind feedback which we value immensely. It is a privilege we have been able to be part of your aunts journey for so long. We are proud to be caring for her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
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Awards / Recognitions (9)

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