Home Care Providers Owned by Home Instead in London

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in London

Home Instead Locations in London (22)

 

22 Home Care Providers owned by Home Instead in London

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Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ 

10 79 reviews
"Our family have been using the care professionals from Wimbledon & Kingston for the last 15months to assist and support my eldest Sister…"   Read all 79 reviews

As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for… Read more about Home Instead (Wimbledon & Kingston)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Sutton)

SBC House, Restmor Way, Wallington SM6 7AH 

9.9 31 reviews
"I am delighted with the care Home Instead provides for my mum. From initial meetings with the Care Manager to discuss mum's requirements,…"   Read all 31 reviews

Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC (January 2021). Home Instead Sutton supports older… Read more about Home Instead (Sutton)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Camden)

561 Finchley Road, London NW3 7BJ 

9.9 60 reviews
"I am so grateful to have had the recommendation from friends to use Home Instead and have already told my friends about this excellent…"   Read all 60 reviews

Premium Home Care Services: Compassion, Quality, and Excellence Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical… Read more about Home Instead (Camden)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Chingford)

2nd & 3rd Floor Offices, 35-37 Station Road, Chingford, London E4 7BJ 

9.9 44 reviews
"I've been using the services of Home Instead Chingford since their inception and have had some wonderful carers. It makes a great start to…"   Read all 44 reviews

Home Instead Chingford was established in February 2017. Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care service in Chingford, Upper Edmonton, Tottenham, Wood… Read more about Home Instead (Chingford)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ 

9.9 97 reviews
"My wife had a serious stroke in May 2020. She is largely immobilised on her left side and also has some cognitive impairment (memory loss,…"   Read all 97 reviews

Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism. Home Instead always look to send the same CareGiver for each… Read more about Home Instead (Wandsworth, Lambeth & Dulwich)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware, Edgware HA8 6RW 

9.9 95 reviews
"I'm so pleased I'm using Home Instead to look after my father. The team have been a breath of fresh air during a difficult time. They…"   Read all 95 reviews

Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes. Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and… Read more about Home Instead (Wembley)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Westminster & City of London)

St Saviours House, 39-41 Union Street, London SE1 1SD 

9.8 33 reviews
"Two of the carers looked after my 96 year old mother at home while I was on holiday for a week. I also have a day care organised on a…"   Read all 33 reviews

Home Instead is an "Outstanding" rated care company (CQC, July 2023) that provides home care, companionship, dementia care and live-in care services to help keep people happy and safe while remaining healthy and active at home. What makes Home Instead… Read more about Home Instead (Westminster & City of London)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Croydon & Dulwich)

67 Windmill Road, Croydon CR0 2XR 

9.8 44 reviews
"My aunt has a main carer, who is fantastic, but all the carers that visit my aunt from Home Instead put her at the centre of what they do.…"   Read all 44 reviews

Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area. The home care provider offers personal care services, such as assistance with bathing, dressing and eating. Home help is also offered. This includes collecting… Read more about Home Instead (Croydon & Dulwich)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Ealing & Hounslow)
Registration Pending

130 Uxbridge Road, Hanwell, London W7 3SL 

9.7 74 reviews
"We have used Home Instead Ealing for some years to provide support for our adult son with a Learning Disability and autism. The staff…"   Read all 74 reviews

Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes. Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.… Read more about Home Instead (Ealing & Hounslow)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Elms House, Church Road, Harold Wood, Romford RM3 0JU 

9.7 26 reviews
"HomeInstead allows my mum to live her life independently & happily with support & care. We are always treated respect, equality,…"   Read all 26 reviews

Home Instead covers Romford, Hornchurch, Rainham, Dagenham and the surrounding areas, providing a range of award winning care services to help clients live in their own homes as independently as possible. The services include: Home Care Live-in… Read more about Home Instead (Romford, Hornchurch, Rainham & Dagenham)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Richmond)

Spaces, 13 The Causeway, Teddington TW11 0JR 

9.6 53 reviews
"My father so looks forward to his visits from Home Instead and we the family are so grateful for someone who takes a real interest in…"   Read all 53 reviews

Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023). Many clients choose Home Instead because of the companionship-based care… Read more about Home Instead (Richmond)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Ruislip & Harrow)

6 High Street, Ruislip HA4 7AR 

9.5 63 reviews
"The manager at HomeInstead Ruislip provides an excellent service that allows peace of mind to the Elder receiving the service as well as…"   Read all 63 reviews

Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that allows people to live independently in their home… Read more about Home Instead (Ruislip & Harrow)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Barnet)

1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD 

9.4 57 reviews
"Home Instead Barnet provided care for both my parents, in their home, for nearly 2 1/2 years. I cannot praise the service, the care or the…"   Read all 57 reviews

Home Instead Barnet provides award-winning personalised home care for older people that is dignified, reliable and relationship-led. The care is tailored, flexible and adaptable to the client's needs and lifestyle. As daily tasks become more challenging… Read more about Home Instead (Barnet)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)

Docklands Business Centre, 10 Tiller Road, London E14 8PX 

9.3 9 reviews
"Brilliant support for my dad from Home Instead. They came recommended from my physiotherapist and I can see why. Dad has a lovely group of…"   Read all 9 reviews

Home Instead Canary Wharf is an ‘Outstanding’ rated home care provider, as judged by the CQC in March 2018 (the national independent regulator of Health and Social Care). Serving Tower Hamlets, Newham and Barking, Home Instead Canary Wharf is dedicated… Read more about Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Greenwich & Bexley)

130 Bellegrove Road, Welling DA16 3QR 

9.2 34 reviews
"Home Instead provided excellent home support and personal care to my elderly mother and kept her living independently longer than would…"   Read all 34 reviews

Home Instead (Greenwich & Bexley) provide a range of care services to suit adults at home, tailored to support independence and available for many specialist needs. Home Instead is very proud to have been given a CQC rating of 'outstanding' (May 2019). Areas… Read more about Home Instead (Greenwich & Bexley)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Stoke Newington, Leyton & Wanstead)

Studio 13, The Arthaus, 203 Richmond Road, Hackney, London E8 3NJ 

10 27 reviews
"We've been really impressed with everything, from the carer themselves to the responsiveness from the team. The feeling that the team…"   Read all 27 reviews

Home Instead (Stoke Newington) supports people to continue living in the comfort of their own homes, surrounded by family and friends. Services are delivered at the highest standards and with dedication as they truly believe living where you feel the… Read more about Home Instead (Stoke Newington, Leyton & Wanstead)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead Bromley, Chislehurst & Orpington

76 Croydon Road, Coney Hall Village, West Wickham BR4 9HY 

10 123 reviews
"We have used Home Instead for my late father and the service was excellent. So we had no hesitation in contacting them regarding my mother.…"   Read all 123 reviews

As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley,… Read more about Home Instead Bromley, Chislehurst & Orpington

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead (Redbridge & Walthamstow)

Unit 129, Higham Hill Business Centre, 313 Billet Road, London E17 5PX 

9.0 27 reviews
"Our initial meeting was set at the right level - not sales orientated or pushy. The carers were efficient and on time. The app was very…"   Read all 27 reviews

At Home Instead Redbridge and Walthamstow, staff recognise that every family, and every person has specific needs that will change as time goes by. From a couple of hours a day to full-time care, the service is available 24 hours a day, seven days… Read more about Home Instead (Redbridge & Walthamstow)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Enfield)

Unit 22, Enfield Enterprise Centre, 26-28 Queensway, Enfield EN3 4SA 

9.0 24 reviews
"Home Instead Enfield provided carers for my father at home while he was under palliative care. I cannot speak highly enough of the…"   Read all 24 reviews

At Home Instead Enfield you will receive outstanding care at home personalised to you that goes above and beyond. Home Instead Enfield - where your loved one is treated with respect! From a few hours a week to 24 hours a day, Home Instead Enfield… Read more about Home Instead (Enfield)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Lewisham & Southwark)

392 Lee High Road, Lewisham, London SE12 8RW 

8.5 2 reviews
"Home Instead supported my brother's care for some months during 2024 and at the start of 2025. They offer a very dedicated and professional…"   Read all 2 reviews

Home Instead (Lewisham & Southwork) gives people in the local area the care and support they want in the comfort of their own home. Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of… Read more about Home Instead (Lewisham & Southwark)

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead (Kensington & Chelsea)

Office 3, 219 Kensington High Street, London W8 6BD 

8.0 12 reviews
"Home Instead (Kensington & Chelsea) are a real gem in the world of care. So brilliant, so insightful and skillfully compassionate. A year…"   Read all 12 reviews

Home Instead Kensington & Chelsea offers care and support to help clients maintain their independence in their own homes. Whether it is personal care after an operation, or social and domestic tasks such as cleaning and shopping, each client can expect… Read more about Home Instead (Kensington & Chelsea)

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead (Hammersmith, Chiswick & Fulham)

186 Sutton Court Road, Chiswick, London W4 3HR 

52 reviews
"I engaged Home Instead Chiswick for my father a few years ago when his health started failing and he needed more help around the house. The…"   Read all 52 reviews

Home Instead Hammersmith, Chiswick & Fulham provides a number of services to ensure clients stay in their own home. Services are delivered in a holistic fashion based on the needs and choices of the client. Caregivers receive in-depth initial training… Read more about Home Instead (Hammersmith, Chiswick & Fulham)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:

Home Instead Reviews in London (1066)

9.6
Home Instead has a Group Review Score of 9.6 (9.619) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Camden)

from E T (Daughter of Client) published on 30 April 2025
Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to have had the recommendation from friends to use Home Instead and have already told my friends about this excellent company. It is highly professional as ever and outstandingly caring. My mother, who is 99, is receiving wonderful care and support from a team which is very experienced,
reliable and responsible.

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Review of

Home Instead (Wandsworth, Lambeth & Dulwich)

from Michael F (Husband of Client) published on 29 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My wife had a serious stroke in May 2020. She is largely immobilised on her left side and also has some cognitive impairment (memory loss, heightened anxiety etc). Care arrangements provided by our local authority on her discharge from hospital soon proved insufficient and unsatisfactory so after researching
other providers on the CQC website we chose Home Instead. Very soon their service fully justified their 5-star CQC rating. Management were quick to grasp my wife's requirements and provide a highly suitable team of caregivers. They monitor the team closely, give us regular feedback opportunities, and respond promptly to any requests for adjustment or problems such as team members being delayed by transport difficulties etc. Team members are highly capable and responsive to my wife's needs and patient in dealing with her moods and have developed a strongly supportive relationship with her. We could not reasonably ask for anything more!

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Review of

Home Instead (Wandsworth, Lambeth & Dulwich)

from David K (Power of Attorney of Client) published on 29 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My wife's cousin, who is now 90 years old , has had severe Alzheimer's for nearly 10 years. Home Instead initially provided several daily care visits to her, which has progressed to 24/7 live in care over the last 3 years , and which is continuing.


We receive detailed daily online reports from

the carers, which gives us peace of mind, knowing that she is being cared for in her own home of long standing, and vitally has the care and companionship she needs ,so is content and cheerful.


Throughout this time, her individual carers and the office staff and management at Wandsworth could not have been be more kind, efficient, helpful and caring, both to my wife's cousin and to her family, which we all greatly appreciate.


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Review of

Home Instead (Wandsworth, Lambeth & Dulwich)

from R W (Client) published on 28 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My carer is a real help. She is so kind and helpful and takes great care of me and we enjoy a great laugh.

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Review of

Home Instead (Wandsworth, Lambeth & Dulwich)

from M T (Wife of Client) assisted by family/friend published on 28 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Our carer is kind, caring, calm, very practical and hard working. She has a good sense of humour and I look forward to her visits she is a good listener and I am able to discuss many issues with her. My wife likes her and they have a nice easiness with each other. An excellent carer.

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Review of

Home Instead (Sutton)

from F C (Daughter of Client) published on 24 April 2025
Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care Home Instead provides for my mum. From initial meetings with the Care Manager to discuss mum's requirements, providing a personal care plan, to the matching and meeting of carer to those requirements and the communication and feedback has been smooth, efficient and friendly.
Mum was very reluctant to the idea of a carer but looks forward to her visits and enjoys the company of the carer who is kind, well-trained and listens to what mum wants. The office staff are very helpful and efficient and will sort out urgent matters immediately. All this gives me peace of mind that mum is being cared for well and her needs are being met.

Reply from Alison Legg, Registered Manager at Home Instead (Sutton)

We appreciate you taking the time to provide such a positive review. Your feedback means a lot to us. From all the Team.


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Review of

Home Instead (Wandsworth, Lambeth & Dulwich)

from Hugh B (Client) published on 22 April 2025
Overall Experience  Overall Experience 5.0 out of 5

We have really enjoyed the company of all 4 carers who are excellent at giving me a bath and cheering me up with interesting conversation.

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Review of

Home Instead (Stoke Newington, Leyton & Wanstead)

from George B (Son of Client) published on 22 April 2025
Overall Experience  Overall Experience 5.0 out of 5

We've been really impressed with everything, from the carer themselves to the responsiveness from the team. The feeling that the team genuinely cares for my mum at such a difficult time makes me feel really thankful that we found them. They made the whole process a lot less scary. Highly recommend.

Reply from Nina Daranijo, Director at Home Instead (Stoke Newington, Leyton & Wanstead)

Thank you for your positive feedback. It's such a delight supporting such a lovely woman and her family. Her care professional has built a great relationship with her as well.


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Review of

Home Instead (Westminster & City of London)

from Ruth S (Daughter of Client) published on 16 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Two of the carers looked after my 96 year old mother at home while I was on holiday for a week. I also have a day care organised on a Wednesday each week. The carers are prompt, look after my mum during the day while I can go into the office rather than work from home. I'd have no hesitation in recommending
this company.
It's not the cheapest company but I'm very happy with the service they provide for my mum.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that our Care Professionals were able to support your mother so well while you were away, and that our regular Wednesday visits help give you peace of mind to continue your routine. It means a great deal to us that you would recommend our services. We understand how important it is to find care you can trust, and we're so pleased to be that support for you and your mum. If there's ever anything more we can do, please don't hesitate to reach out.


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Review of

Home Instead (Wandsworth, Lambeth & Dulwich)

from H G (Daughter of Client) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to Home Instead for all their help in allowing my dad to stay living at home for the last 2 years after mum sadly passed away. The live in carer showed great kindness and care towards dad. Always very patient, providing healthy and appetising meals, doing all the
laundry and making sure dad always looked well-kempt. Always going the extra mile and they developed a wonderful relationship. She took dad out regularly in his wheel chair to the shops, restaurants and special places he liked to visit giving him the quality of life he deserved and wanted at the age of 92. The back room office team were also fantastic. Always there 24/7, very helpful, very organised. Service with a smile - dad could not have been in better hands. Thank you Home Instead,

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Review of

Home Instead (Ealing & Hounslow)

from J S (Daughter of Client) published on 7 April 2025
Overall Experience  Overall Experience 4.0 out of 5

The staff visiting my relative are fantastic cannot fault them at all, however since the office has moved far away from us that side is not as good. If I get one of the ladies who used to work in Hanwell they are great but the others seem disinterested and do not understand the local area.

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Review of

Home Instead (Westminster & City of London)

from Doreen B (Client) published on 4 April 2025
Overall Experience  Overall Experience 5.0 out of 5

I believe that the system is EXCELLENT. Would like to send my thanks to everything that you do for me. I have been with Home Instead for a number of years and would recommend this service (In which I have already done so).

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for the kind words. It is a privilege to support you with Live-in care.


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Review of

Home Instead (Sutton)

from Sara F (Daughter of Client) published on 2 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been extremely efficient in setting up care for my mother. The carer is lovely and let's Mum do things that she wants to and gives us as a family peace of mind that Mum is in safe hands.

Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Your feedback means a lot to us and it motivates our entire team to continue to provide exceptional service. Best wishes and thank you from all the Team.


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Review of

Home Instead (Westminster & City of London)

from Victoria S (Wife of Client) published on 2 April 2025
Overall Experience  Overall Experience 5.0 out of 5

As the wife who wants to lead some independence, Home Instead office has been excellent when I ask for extra hours to cover times when I am out. My husband now needs extra care for company, and also meal times over and above the normal 9-11am in the mornings. The office always seems so flexible and
helpful. I find the monthly timesheet very helpful so that I know the carer who is due to arrive.


The carers arrive on time which is very important to me. They are good and understanding with my husband. They always leave everything clean and tidy. Over the year we have got to know the carers and with one exception, they have all been very satisfactory.
I am confident so I have asked for full-time care for five days so that I can take a holiday.


Some of my friends who live away from London but who are in a similar situation, have asked me for advice. I always recommend Home Instead and advise them that Home Instead has offices all over the country.


Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you so much for your kind and detailed review. We're delighted to hear that our team's flexibility and responsiveness have given you the confidence and support you need. It's especially heartening to know that our Care Professionals have built such positive relationships with your husband and that our timesheets and communication help bring you peace of mind. We're honoured to support you both, and it truly means the world to know you would recommend us to others. Thank you for placing your trust in us - and for being such a valued part of our Home Instead community. Warmest regards, The Home Instead Westminster Team


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Review of

Home Instead (Westminster & City of London)

from Denis L (Client) published on 2 April 2025
Overall Experience  Overall Experience 5.0 out of 5

The carers sent have been very personable and efficient in carrying out their domestic duties. They have always been punctual and willing to help as required, including accompanying me to local shops etc.

Reply from Fred Mairet, Director at Home Instead (Westminster & City of London)

Thank you for taking the time to share your feedback. We're so pleased to hear that you've found our Care Professionals to be both personable and efficient, and that their support-whether at home or out in the community-has made a positive difference to your day-to-day life. Punctuality and a willingness to help are qualities we value highly, so it's lovely to know that these have stood out to you. We truly appreciate your kind words and your trust in our service.


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Review of

Home Instead Bromley, Chislehurst & Orpington

from J H (Son of Client) published on 28 March 2025
Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for my late father and the service was excellent. So we had no hesitation in contacting them regarding my mother. The service provided is first class and highly recommend. Mum is very happy and so are we.

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Review of

Home Instead Bromley, Chislehurst & Orpington

from L W (Client) published on 28 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I can think of no way which the care assistance that your staff have given me can be faulted on or improved. Their service has greatly exceeded my expectations.

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Review of

Home Instead Bromley, Chislehurst & Orpington

from J H (Daughter of Client) published on 24 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with everything. The ladies are lovely, friendly and so helpful. We would thoroughly recommend Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your 5* review of the care at home we have been providing for the last couple of years. I am so pleased that you are so happy and appreciate you recommending us.


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Review of

Home Instead (Lewisham & Southwark)

from Josephine H (Sister of Client) published on 21 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead supported my brother's care for some months during 2024 and at the start of 2025. They offer a very dedicated and professional service. The managers are extremely knowledgeable about different presentations of illness and conditions. Every service and interaction was carried out with sensitivity
and thoughtfulness.


Home Instead helped with the cleaning and accompanied my brother to hospital appointments. Nothing was too much trouble. The standard of the cleaning was very high and the staff formed a sincere and encouraging rapport with my brother, which he appreciated and we do too.


The beauty of Home Instead is the depth of knowledge and the flexibility. They can start off with cleaning and progress to offering a care service also. They are able to tailor their package to the precise needs of the service user.


One incident which sticks in my mind is that when my brother went to hospital, accompanied by a Home Instead carer, she stayed until he was admitted.


Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)

Thank you for your kind words and for sharing your experience. It means so much to us to know that we were able to support your brother in a way that made a real difference. We understand how important it is to provide not just practical help, but also kindness and reassurance, so hearing that our carers formed a genuine connection with your brother is truly heartwarming. We're especially touched that you remember the moment when our care professional stayed with him at the hospital-it's these little things that matter most. Your feedback is really appreciated, and we're so glad we could be there for your family.


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Review of

Home Instead (Wembley)

from T B (Client) published on 20 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased I'm using Home Instead to look after my father.
The team have been a breath of fresh air during a difficult time.


They have a professional management team, who are always welcoming and efficient in solving any problem. Their services are personalized in any and every way possible,

tailored to the needs, preferences, and expectations of the customer.


The carers are kind, timely, outstanding and respectful, always doing their best to help.


I feel safe knowing that my father is being cared for by such an around diligent team.


Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind and heartwarming words. It truly means a lot to us. We know how important it is to provide the very best care, and our team is working hard every day to support your Father in the best way possible. It has been an absolute pleasure to be part of his care journey and to support your family. Your thoughtful review is deeply appreciated-it means so much to our team. Thank you for taking the time to share your experience.


Staff

Care / Support

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