"Love the ladies that come to me, they are helpful, & hopeful. Take me to various places.
Look forward to seeing them.…"
Read all 160 reviews
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly ... Read more
"Just have to say how incredibly grateful I am for the care shown t my dad, especially as I was on holiday I would not not have been able to…"
Read all 50 reviews
Visiting Care from
£37.50
/ hour
Home Instead Chingford was established in February 2017.
Its mission is 'to brighten the lives of seniors, giving them a sense of purpose, wellbeing & self-worth, offering a bespoke home care ... Read more
"Exceptional! Outstanding! First class! Just some of the superlatives to describe Home Instead's service & support, and in particular the…"
Read all 39 reviews
Visiting Care from
£34.65
/ hour
Live-in Care from
£1,659
/ week
Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC ... Read more
"The first thing to say is how wonderful the carers are. There has never been a sharp word, and for example, food is very carefully prepared…"
Read all 101 reviews
If you’re looking for trusted, high-quality home care in Wandsworth, you are in safe hands.
Home Instead Wandsworth is proud to be rated ‘Outstanding’ by the CQC (November 2019) - placing it among ... Read more
"We had a live in carer for my husband following a fall he had to go into a care home as he became too difficult to manage at home. He has…"
Read all 68 reviews
Premium Home Care Services: Compassion, Quality, and Excellence
Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal ... Read more
"Home Instead staff has always been very kind and supportive to my mother and there has always been a big effort to help around the house.…"
Read all 46 reviews
Home Instead in Croydon provides home care for older people in the Croydon and Dulwich area.
The home care provider offers personal care services, such as assistance with bathing, dressing and ... Read more
"A huge thank you for the care and support you provided to my father during the time we were using your services. Now that the care…"
Read all 101 reviews
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.
Home Instead provides that precious gift of freedom, enabling people to ... Read more
"My dear wife had been suffering from termial cancer for many years, but only in the last 48 hours did she need specialist care. I called…"
Read all 83 reviews
Visiting Care from
£36.50
/ hour
Live-in Care from
£1,500
/ week
As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very ... Read more
"Home Instead have been looking after my 87-year old father for the last couple of years, following a leg amputation.
They have been…"
Read all 31 reviews
Visiting Care from
£37.50
/ hour
Live-in Care from
£1,800
/ week
Home Instead (Romford, Hornchurch, Rainham & Dagenham) is rated 'OUTSTANDING' by CQC. The team based in London Borough of Havering covers Romford, Hornchurch, Rainham, Dagenham and surrounding areas, ... Read more
"I have worked in London hospitals as a nurse in the NHS since the 90s, and I can honestly say that Home Instead have been the most…"
Read all 10 reviews
Visiting Care from
£33.50
/ hour
Live-in Care from
£1,680
/ week
Home Instead Canary Wharf is an ‘Outstanding’ rated home care provider, as judged by the CQC (the national independent regulator of Health and Social Care) in May 2018.
Serving Tower Hamlets, ... Read more
"All the staff ; carers, client supervisors, schedulers, and carers supervisors have all been very helpful and understanding. Emails are…"
Read all 59 reviews
Visiting Care from
£32
/ hour
Home Instead Richmond is the first and only elderly care company serving the Richmond borough recognised as outstanding by the CQC (Care Quality Commission) (November 2023).
Many clients choose ... Read more
Care Provided
Visiting Care
Live-in Care
Nursing Care/Nurse Led Care
Dementia
Home Instead (Barnet)
1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD
"Home instead were attentive, caring, professional in every way. There is very good admin and communication
They listened and worked…"
Read all 62 reviews
Visiting Care from
£36
/ hour
Live-in Care from
£1,785
/ week
Home Instead Barnet provides award-winning personalised home care for older people that is dignified, reliable and relationship-led.
The care is tailored, flexible and adaptable to the client's ... Read more
"We have had experience of care providers before we started using Home Instead. We have found that Home Instead are far more efficient and…"
Read all 77 reviews
Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes.
Home Instead provides that precious gift of freedom, enabling people to ... Read more
"Home Instead staff and care services were excellent, and would recommend them to anyone who needs assistance. The staff were very…"
Read all 36 reviews
Exceptional care tailored to your needs, in the comfort of your own home.
Home Instead Enfield provide personalised care that goes above and beyond, with Care Professionals who are matched and ... Read more
"In summary, I have been overwhelmingly impressed by every aspect of the service offering from Home Instead Stoke Newington, Leyton, and…"
Read all 28 reviews
Home Instead (Stoke Newington) supports people to continue living in the comfort of their own homes, surrounded by family and friends. Services are delivered at the highest standards and with ... Read more
"Home instead provide continuity and excellent service. Always approachable and obliging to requests. They provide knowledgeable, caring and…"
Read all 64 reviews
Visiting Care from
£39.90
/ hour
Live-in Care from
£1,859
/ week
Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that ... Read more
"We arranged 24 care for my mum following a fall, at very fast notice - the staff were very informative, and kind, and arranged for us to…"
Read all 10 reviews
Visiting Care from
£35
/ hour
Home Instead (Lewisham & Southwork) gives people in the local area the care and support they want in the comfort of their own home.
Skilled, friendly staff can help people with personal care ... Read more
"Provided a flexible and knowledgeable service that meet my mother's needs.
Always professional and able to adapt to the requirements of…"
Read all 35 reviews
Home Instead (Greenwich & Bexley) provide a range of care services to suit adults at home, tailored to support independence and available for many specialist needs.
Home Instead is very proud to ... Read more
"Our initial meeting was set at the right level - not sales orientated or pushy. The carers were efficient and on time. The app was very…"
Read all 27 reviews
At Home Instead Redbridge and Walthamstow, staff recognise that every family, and every person has specific needs that will change as time goes by.
From a couple of hours a day to full-time care, ... Read more
Home Instead has a Group Review Score of 9.5 (9.506) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from Mitaire O (Power of Attorney of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead staff and care services were excellent, and would recommend them to anyone who needs assistance. The staff were very professional, always on time and were interactively engaged. Management was responsive and effective too.
from Wendy P (Client) published on 27 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Love the ladies that come to me, they are helpful, & hopeful. Take me to various places.
Look forward to seeing them.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your review. It's great that we are able to support you with companionship and trips out now that you have moved into a care home. It's so important to maintain independence and contact with your local community and it's great that you enjoy the company of your care professionals too.
from Jane P (Wife of Client) published on 27 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I felt I must write to thank all of you at Home Instead for the exemplary way in which you have cared for my husband until his death. From the very start we were treated with consummate professionalism, courtesy and empathy.
It is a difficult stage to reach with a loved one when you realise you need
help and it can feel somewhat invasive having people in and out of your home. As you know, as a retired priest I am more often in your position than on the receiving end. That in itself I find very difficult. It is humbling.
I found it challenging that different people would be in and out of our home but, having introduced us to several lovely carers, you were thoughtful enough to ensure that, on the whole, we had the same people regularly.
I have no idea how you maintain such high standards. People can be very difficult - particularly towards the end of life with frustrations, pain and fear. The girls were so reassuring.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. It was a privilege to care for your husband and support you at such a difficult time. Thank you for trusting us to do that. I'm really pleased that our promises to never send a stranger and to maintain a consistent team had such a positive impact on your experience. Thank you for recognising the high standards of care we deliver at Home Instead and the kindness of our care team. I have already passed on your feedback.
from Linda F (Wife of Client) published on 27 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very helpful and caring. Definitely recommend.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 5* review of our homecare services and that you for recommending us.
from G L (Wife of Client) published on 24 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We had a live in carer for my husband following a fall he had to go into a care home as he became too difficult to manage at home. He has dementia, and I wanted continuity of care to settle him into his new surroundings. I decided to keep the carer on for this reason. He was used to one to one care,
and this could be continued. I have been very happy with the excellent care and support. The arrangement will be reviewed as necessary.
Reply from Sylwia Sawa, Director at Home Instead (Camden)Thank you very much for your kind review.
We truly appreciate your positive feedback on both the value for money and the overall setting of our service.
At Home Instead Camden, we are committed to delivering not only professional support, but also a warm, respectful, and comfortable experience for every client and their family. Your comments encourage our team to continue maintaining these standards every day.
Thank you once again for taking the time to share your experience-it is genuinely valued.
from Natasia W (Daughter of Client) published on 24 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am extremely happy with the care my mother is receiving from the Home Instead. They were very flexible accommodating my schedule and quick to set up a care plan when my father returned from hospital, unable to care for mother as he had previously.
As I live far away from my parents (both in their
late 80s) I was concerned about selecting a carer I could trust in their home with them. My mother has dementia and Alzheimers and Annabel is patient, kind and firm when necessary. My parents both enjoy her company. I also find the unique app very reassuring and useful. Home Instead also ensure my mother has consistency of care with only people she has met before visiting her. I am happy to recommend them and pay more for quality care and the reassurance that brings.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your lovely review of the home care your parents are receiving from us. It's not always easy supporting parents from a distance and I'm really pleased that you feel well supported and reassured that they are being well looked after. It's great that you also find the app helpful.
from Nicholas G (Husband of Client) published on 23 April 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Care pros from Home Instead have looked after my wife, Priscilla, since December 2024. During that time, I have never questioned the standard of basic care Priscilla has received. When a difficulty of some sort has developed, I have been able to discuss the matter with senior staff who listened and
suggested solutions to the problem. A full report on the last few years would have to include the fact that some carers fitted into our household more successfully than others. This is a delicate matter to explain. Some carers failed to make a relationship with Priscilla, and also failed to make an easy working relationship with me. This led to a kind of exhausting awkwardness. In the sorrowful and emotional time we are living through, this awkwardness becomes intolerable. I appreciate the swiftness with which Home Instead dealt with these moments. I have frequently admired and been moved by the skill and dedication displayed by most Home Instead Carers.
from Audrey S (Client) published on 16 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff have been very patient and happy with me. I thank them all very much.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 5* review and kind words. I will pass your thanks on to your team.
from Bruce J (Husband of Client) published on 14 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have been with home instead for 4 months and have found them to have good organisation from CEO downwards. There carers are excellent - 6 stars - and nothing is to small for them to tackle . Would recommend to interested parties . The Christmas's party was happy occasion and the valentines even went
off well.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 6* review! It's great that you are so pleased and thank you for your recommendation. It was lovely meeting you at our Christmas party - it was a lovely event! Thanks so much.
from Linda F (Wife of Client) published on 10 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The first thing to say is how wonderful the carers are. There has never been a sharp word, and for example, food is very carefully prepared and served.
Home Instead are supportive, and staff wonderful and caring.
from Christine W (Sister of Client) published on 9 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Carers looked after my sister for nearly 2 years, at first for 2 hours, 3 days a week, then daily for 4 hours. They got to know her well and adapted their care to her needs and preferences, eg going for walks with her, sharing her interest in birds, bringing history videos on their phone for her to
watch, taking her to her weekly choir rehearsal. They shopped with her (or for her if she was unwell), made sure she ate her meals and encouraged her with conversation. They checked her physical health, did her pulmonary exercises with her and took her to see her GP when necessary. When she collapsed out shopping, her carer called an ambulance, accompanied her to A & E and stayed an extra hour there until I could reach the hospital. Central management was equally supportive and sensitive, keeping the team small enough for my sister to become familiar with them, finding solutions to every problem, and providing me with invaluable support during difficult times. I can't praise them too highly
Reply from Sylwia Sawa, Director at Home Instead (Camden)It truly means a lot to us to know that your sister felt supported, understood, and cared for in a way that respected her individuality and interests. Our Care Professionals always strive to build genuine relationships, and it's lovely to hear how they connected with her - from walks and shared interests to supporting her health and daily routines.
We are especially touched by your kind words about the team's response during such a worrying moment. Situations like that highlight the dedication and compassion our team brings every day, and we are so pleased we could be there for both your sister and for you.
Your recognition of the wider team is also deeply appreciated. We always aim to provide consistent, thoughtful care and to support families as much as possible during what can often be very challenging times.
Thank you again for your trust and for allowing us to be part of your sister's journey. It has been a privilege.
from S V (Wife of Client) published on 8 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Nearly two years ago when I realised my husband needed professional care on account of his Dementia and Alzheimer's together with other health issues, several friends and colleagues highly recommended HomeInstead. I was not disappointed. Pauline and her colleagues looked after John with such care, compassion
and patience it was inspiring to watch. On several occasions I needed live in care and Maida was fantastic, keeping a watchful eye on him during the night too and cooking him delicious meals. In the end Pauline steered me through the process of getting John assessed and into a local care home, advising on when it was the right time to move him. He is in the care home now but we will always look back on the happy times he had with his team from HomeInstead. All the carers were totally honest and trustworthy and Mentor always did a great job of sourcing carers for me, even at the last minute when I had forgotten I needed help!
Reply from Sylwia Sawa, Director at Home Instead (Camden)Thank you so much for your incredibly kind and thoughtful words. It truly means a great deal to all of us.
It has been an absolute privilege to support both you and John during such an important and emotional time. We are so pleased that you felt the care, compassion, and dedication from Pauline, Maida, Mentor, and the wider team they will be deeply touched by your feedback.
John was always at the heart of everything we did, and it means so much to know that those moments of care brought comfort and even happiness along the way. Supporting you through the transition into a care home was something we were honoured to do, and we are so glad you felt guided and supported during that time.
Thank you again for placing your trust in us. We will always remember John fondly, and we wish you all the very best moving forward.
With our warmest regards, Sylwia and the Home Instead Camden Team
from P R (Wife of Client) published on 7 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I was recommended to Home Instead by a friend who already used their services. Having looked after my husband for 2 years, who suffers with Alzheimer's and dementia, I needed some respite. After meeting management and staff I decided to go ahead and have been very pleased with the care my husband has
received. I have also been able to leave my husband for a day, confident in the knowledge that he would be happy and well cared for.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 5* review. It's great to hear that having been recommended to Home Instead you are also delighted with our services. It can feel like a big step to place the care of a loved one in the hands of carers and I am so pleased that having taken the leap we have repaid your trust such that you are now confident that when you take some well deserved respite your husband will be both happy and well cared for.
from S S (Wife of Client) published on 7 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We are very pleased with the care that we have received from the ladies who look after my husband in the mornings. They have been very kind and encouraging him to be more active, which has helped his general well being.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your lovely review. It's a pleasure to support your husband and it's great to hear that he is feeling the benefits of becoming more active.
from Sheena M (Daughter of Client) published on 7 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home instead were attentive, caring, professional in every way. There is very good admin and communication
They listened and worked together with ourselves and my mother.
So very safe, high standards clinically.
We had service and care from a good number of care professionals during our time with home
instead.
Everyone was so very kind, as well as flexible, punctual and consistent.
Very high safety and safeguarding standards were maintained throughout.
As a medical professional myself I couldn't speak highly enough of them.
My mother received care daily for the last 13 months.
Reply from Sohini Boron, Director at Home Instead (Barnet)Thank you for your thoughtful words. It was a privilege for us to support your mother over the past 13 months, and we are glad to hear that our Care Professionals provided the type of attentive care you expected. It is valuable to know that the professionalism and support from our entire team made a difference to you and your family.
from K M (Daughter of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home instead provides an excellent service. It is professionally run and the communication between them and us is faultless. The carers are kind, caring and willing to do anything Mum requires. Their daily visits have reassured her and provided a much needed regular point of contact. We are delighted
with all they do for our Mum.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. It is a pleasure to support your Mum and it's great to hear how well it is going and how happy you both are.
from E B (Daughter-in-law of Client) published on 30 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother-in-law has had assistance from Home Instead for the last few months on a daily basis, and we have found this to be an invalueable service to our family and to my mother-in-law. The carers, we have had, we have found to be absolutely fantastic. They are all very friendly, caring and extremely
approachable. When we have contacted the office with any queries or changes or for advice, they have been totally obliging in all ways and you never feel you are being a hindrance to them.
As a family, we would 100% recommend Home Instead.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for this wonderful 5* review. I'm really pleased that in helping your mother-in-law we have also been able to support her family. It's great to know that both our care professoinals and office team have been approachable, caring and helpful. Thank you for recommending us.
from Jacqueline R (Client) published on 30 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very satisfied.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonI'm so pleased that our homecare services have met your expectations.
from Heather L (Wife of Client) published on 30 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Home Instead have been helping me look after my husband for over a year, and all the helpers have been very kind and helpful.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 5* review for our home care services. I'm really pleased that you have found our team to be kind and helpful in supporting you to take care of your husband.
from Christina M (Daughter of Client) published on 25 March 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
The carers are so lovely - warm, kind and really caring. My mum has really bonded with them so well and it's great to have someone visit her each day and offer some companionship. My mum was a little sceptical at first but both carers she has have won her over very quickly.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your lovely review. It can be difficult for people to warm to the idea of having any help but I'm really pleased that your mum quickly saw the benefits and enjoys her visits from her care professionals.
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