Home Instead (Wandsworth, Lambeth & Dulwich)

I find the carers very helpful and friendly, and I really appreciate their help.

We've been so lucky to have Ann care for my dad. She goes above and beyond to help him and be a kind a friendly person in his life. We are so grateful for all that she has done for him. She's reliable, has a great sense of humor and keeps him safe and cared for. Thank you so much!!

Home Instead are supportive, and staff wonderful and caring.

My carer is a very good, reliable, helpful, supportive and is a very good worker, and I look forward to her coming.

My carer is extremely good at dealing with me. We have a good talk, and we do puzzles and then go for a walk.

Home Instead continue to provide companionship visits to assist with the transition to the care home and they have been invaluable in this process.

Have been using Home Instead for 2 years. All carers who have visited have been professional, friendly, caring and positive office staff are easily contactable and responsive. I would not hesitate to recommend Home Instead to family and friends.

My wife had a serious stroke in May 2020. She is largely immobilised on her left side and also has some cognitive impairment (memory loss, heightened anxiety etc). Care arrangements provided by our local authority on her discharge from hospital soon proved insufficient and unsatisfactory so after researching other providers on the CQC website we chose Home Instead. Very soon their service fully justified their 5-star CQC rating. Management were quick to grasp my wife's requirements and provide a highly suitable team of caregivers. They monitor the team closely, give us regular feedback opportunities, and respond promptly to any requests for adjustment or problems such as team members being delayed by transport difficulties etc. Team members are highly capable and responsive to my wife's needs and patient in dealing with her moods and have developed a strongly supportive relationship with her. We could not reasonably ask for anything more!

My wife's cousin, who is now 90 years old , has had severe Alzheimer's for nearly 10 years. Home Instead initially provided several daily care visits to her, which has progressed to 24/7 live in care over the last 3 years , and which is continuing.

We receive detailed daily online reports from the carers, which gives us peace of mind, knowing that she is being cared for in her own home of long standing, and vitally has the care and companionship she needs ,so is content and cheerful.

Throughout this time, her individual carers and the office staff and management at Wandsworth could not have been be more kind, efficient, helpful and caring, both to my wife's cousin and to her family, which we all greatly appreciate.

My carer is a real help. She is so kind and helpful and takes great care of me and we enjoy a great laugh.

Our carer is kind, caring, calm, very practical and hard working. She has a good sense of humour and I look forward to her visits she is a good listener and I am able to discuss many issues with her. My wife likes her and they have a nice easiness with each other. An excellent carer.

We have really enjoyed the company of all 4 carers who are excellent at giving me a bath and cheering me up with interesting conversation.

I would like to say a big thank you to Home Instead for all their help in allowing my dad to stay living at home for the last 2 years after mum sadly passed away. The live in carer showed great kindness and care towards dad. Always very patient, providing healthy and appetising meals, doing all the laundry and making sure dad always looked well-kempt. Always going the extra mile and they developed a wonderful relationship. She took dad out regularly in his wheel chair to the shops, restaurants and special places he liked to visit giving him the quality of life he deserved and wanted at the age of 92. The back room office team were also fantastic. Always there 24/7, very helpful, very organised. Service with a smile - dad could not have been in better hands. Thank you Home Instead,

Since starting to use Home Instead a year ago I have been really impressed with the excellent service they offer. The carers are supportive, patient, and most importantly very kind. They really do care about the work, and it can be very demanding. The office staff are all very helpful, efficient, and easily contacted - very good lines of communication. My 90 year old Mother's quality of life has been hugely improved from such a dreadful, chaotic time - in and out of hospital after falling over, to a calm, caring and well organised life at home.

Home Instead has provided care over many months for my husband who has advanced Alzheimer's. They were flexible in dealing with necessary changes and excellent in their care and understanding of the challenges of dementia. I couldn't have managed without their friendly support.

Home Instead have provided an amazing service at a very difficult time and have exceeded expectations at all times. I am caring for my 94 year old Mother in her home and their assistance has made this possible. Every aspect of the service has been fantastic, both the office team and the carers, communications are clear and considerate and the carers are supportive, understanding and give my mother love and respect. The whole experience has been a revelation, that there are gentle caring people available to us to help in this journey. I cannot recommend Home Instead highly enough.

All our carers have been extremely good, efficient, professional, kind and caring.

We're very pleased with Home Instead in Wandsworth and wouldn't hesitate to recommend them. The carers are lovely and the office staff very efficient. With their help, we're able to keep our elderly mother living an almost independent life at home.

My carer is companionable, carries out tasks to the best of his considerable ability and we have found shared interests. It's always good to see him.

The office is helpful and efficient too.