Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
Review Us
9.9 98 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.

Home Instead always look to send the same CareGiver for each call which enables clients to have consistency of care and to develop a meaningful relationship with their carer.

The one hour minimum call time means that calls are not rushed and enables clients to engage in friendly relaxed conversation over a cup of tea.

As a specialist dementia care company, all CareGivers undergo extensive dementia care training as well as continued professional development and NVQ training.

Show Home Instead (Wandsworth, Lambeth & Dulwich) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tony O'Flaherty (Director)

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (98)

Total of 98, showing 1-20
9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.907) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 98 reviews.

Overall Experience

  • 90
  • 7
  • 1
  • 0
  • 0

Date Published

98
9
13
18
80

Review from Catherine U (Daughter of Client) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead supported my father during his illness and then supported my mother during her dementia. Initially with visits then live in care and since mid April providing visits to her at the carehome where she now lives. Without Home Instead she could not have maintained life in her own home for so
long. It wasn't simply care, Home Instead provided her with stimulation and supported her taking part in a range of activities. When I was clearing her room after she moved I found a piece of paper on which she had written "I am so grateful to Home Instead. They have made my life worth living. XX"
Home Instead continue to provide companionship visits to assist with the transition to the care home and they have been invaluable in this process.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Client) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Home Instead for 2 years. All carers who have visited have been professional, friendly, caring and positive office staff are easily contactable and responsive. I would not hesitate to recommend Home Instead to family and friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael F (Husband of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a serious stroke in May 2020. She is largely immobilised on her left side and also has some cognitive impairment (memory loss, heightened anxiety etc). Care arrangements provided by our local authority on her discharge from hospital soon proved insufficient and unsatisfactory so after researching
other providers on the CQC website we chose Home Instead. Very soon their service fully justified their 5-star CQC rating. Management were quick to grasp my wife's requirements and provide a highly suitable team of caregivers. They monitor the team closely, give us regular feedback opportunities, and respond promptly to any requests for adjustment or problems such as team members being delayed by transport difficulties etc. Team members are highly capable and responsive to my wife's needs and patient in dealing with her moods and have developed a strongly supportive relationship with her. We could not reasonably ask for anything more!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David K (Power of Attorney of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's cousin, who is now 90 years old , has had severe Alzheimer's for nearly 10 years. Home Instead initially provided several daily care visits to her, which has progressed to 24/7 live in care over the last 3 years , and which is continuing.


We receive detailed daily online reports from

the carers, which gives us peace of mind, knowing that she is being cared for in her own home of long standing, and vitally has the care and companionship she needs ,so is content and cheerful.


Throughout this time, her individual carers and the office staff and management at Wandsworth could not have been be more kind, efficient, helpful and caring, both to my wife's cousin and to her family, which we all greatly appreciate.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R W (Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a real help. She is so kind and helpful and takes great care of me and we enjoy a great laugh.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Wife of Client) assisted by family/friend published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is kind, caring, calm, very practical and hard working. She has a good sense of humour and I look forward to her visits she is a good listener and I am able to discuss many issues with her. My wife likes her and they have a nice easiness with each other. An excellent carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hugh B (Client) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have really enjoyed the company of all 4 carers who are excellent at giving me a bath and cheering me up with interesting conversation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H G (Daughter of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to Home Instead for all their help in allowing my dad to stay living at home for the last 2 years after mum sadly passed away. The live in carer showed great kindness and care towards dad. Always very patient, providing healthy and appetising meals, doing all the
laundry and making sure dad always looked well-kempt. Always going the extra mile and they developed a wonderful relationship. She took dad out regularly in his wheel chair to the shops, restaurants and special places he liked to visit giving him the quality of life he deserved and wanted at the age of 92. The back room office team were also fantastic. Always there 24/7, very helpful, very organised. Service with a smile - dad could not have been in better hands. Thank you Home Instead,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tom B (Son of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting to use Home Instead a year ago I have been really impressed with the excellent service they offer. The carers are supportive, patient, and most importantly very kind. They really do care about the work, and it can be very demanding. The office staff are all very helpful, efficient,
and easily contacted - very good lines of communication. My 90 year old Mother's quality of life has been hugely improved from such a dreadful, chaotic time - in and out of hospital after falling over, to a calm, caring and well organised life at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Wife of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided care over many months for my husband who has advanced Alzheimer's. They were flexible in dealing with necessary changes and excellent in their care and understanding of the challenges of dementia. I couldn't have managed without their friendly support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annie V (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided an amazing service at a very difficult time and have exceeded expectations at all times. I am caring for my 94 year old Mother in her home and their assistance has made this possible. Every aspect of the service has been fantastic, both the office team and the carers, communications
are clear and considerate and the carers are supportive, understanding and give my mother love and respect. The whole experience has been a revelation, that there are gentle caring people available to us to help in this journey. I cannot recommend Home Instead highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James T (Client) assisted by family/friend published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All our carers have been extremely good, efficient, professional, kind and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very pleased with Home Instead in Wandsworth and wouldn't hesitate to recommend them. The carers are lovely and the office staff very efficient. With their help, we're able to keep our elderly mother living an almost independent life at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris D (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.
My carer is companionable, carries out tasks to the best of his considerable ability and we have found shared interests. It's always good to see him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny R (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular carer that I have is delightful, cheerful and always willing to put my well-being first.
As a retired teacher, she has a rather special gift which is empathy. I find this very motivating and unselfish.
The office is helpful and efficient too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Agatha A (Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a mobility problem when I had a leg muscular spasm for over 3 months. I was sent a carer by the local council through the 'Hospital at Home' team. After two weeks the council asked me to look for a permanent carer (which I can fund myself). My son then went online to look for one. He spent time
looking at reports of other users before contacting the manager from Home Instead. She came to see me and after the interview, she matched me with a carer. I can only say that I am very lucky with the carer matched to me. She is considerate, efficient, and cheerful while providing everything from personal care (which includes bathing and dressing) to dealing with a variety of small household tasks (e.g. loading the washing machine, tidying the kitchen and doing some small shopping). I now welcome and enjoy the company of my carer twice a week for continuous care.
I want to thank everyone at Home Instead, Senior Care, (Wandsworth).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola P (Niece of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank everyone at Home Instead Southfields for all your help and support in looking after my uncle. I have worked with several care agencies, in Sussex and in London and I think Home Instead is exceptional. You care about your clients and that is evident in everything you do, from your recruitment
process, finding the right carer for the client, the positive can-do attitude and kindness of the carers even in the most difficult circumstances and in the helpful advice and support provided by the office team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annabel S (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead for my fiercely independent mother when she was in her early 90's. I was going away and wanted help to ensure that she was taking her asthma medication. By the time I came back from holiday the carer (the same carer for each visit) was helping Mum shower and dress, loading the
washing machine, doing some shopping, and tidying the kitchen. Mum enjoyed her company. They started going out for coffee and cake. As mum became frailer we gradually extended the hours until she had a team of carers coming in 3 times a day 7 days a week. The team was constant and they were all so kind and caring. Mum had dementia which progressed rapidly. She needed more support so 5 months ago we asked Home Instead to provide 24-hour "live-in" care. Two lovely carers rotated so they got to understand Mum and her needs. They did everything for her, including personal care, with care and compassion. The communication from the Home Instead team with me was always excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judy A (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in her late 90’s started to have Home Instead, Wandsworth branch, to come into her home to give her a shower, help her dress, give her breakfast, make her bed, tidy the kitchen, and settle her down with a coffee and the morning newspaper until we could take over. This carried on for years. She
had the same team of lovely girls, who were very caring, kind and patient. She used to say “they are like part of my family”. When mum reached 100, we felt we could not leave her on her own if we were away. The same team of girls would come in and look after her and give her 24-hour care, which meant they would live with her, give her meals, sleep in her house and be a companion. They did light housework and the laundry. This carried on for a couple of years. When mum reached 102, she needed more support and once again we asked Home Instead for help. Over the last few months, mum has had 24-hr “live-care”. Home Instead are wonderful, catering for all her needs, with compassion.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anneliese D (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with Home Instead service which has been efficient, compassionate, professional and reassuring. The team worked really positively and reactively during a difficult time, with strong communication and faultless support. From the back office to the 'on the ground' team, it's
been really great to be able to work with everyone there, even during the most challenging bits, when the sympathy and candour of the team was outstanding, really kept me going!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (99 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (23)

Meet the Team (4)

Ann Marie

Ann Marie Warna

Job Title: Care Manager

Joined: 2011

With over 20 years’ experience within the care sector, our Care Manager, Ann Marie Warna, has worked & cared for people with conditions ranging from brain injuries and dementia to learning disabilities. She uses her wealth of experience and knowledge to ensure that our clients receive the highest quality of care available. Ann Marie is passionate about care, continually striving to make a difference in the way older people are cared for. To the delight of our clients, their relatives and the care community, she has demonstrated that, with quality care and support, they can continue to lead happy, fulfilled lives within the familiar environment of their own homes. To ensure that our clients feel comfortable and secure each CAREGiver is personally matched and then introduced to each other by Ann Marie

Mandy

Mandy Battersby

Job Title: Care Co ordinator

Joined: 2012

Since joining Home Instead, I have gained a significant amount of experience in all aspects of the care industry, especially in carer recruitment and retention. I work in Tony and Ann Marie's team as a Care Co-Ordinator, supporting Ann Marie to ensure that our clients receive the best care possible, and quality carers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their carers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients and caregivers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.

Tony

Tony O'Flaherty

Job Title: Director

Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day

William

William French

Job Title: Office Administrator

Joined: 2013

After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers



My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.


I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.

Frequently Asked Questions about Home Instead (Wandsworth, Lambeth & Dulwich)

What Type of Services does Home Instead (Wandsworth, Lambeth & Dulwich) offer?

Home Instead (Wandsworth, Lambeth & Dulwich) offers Home Care.

How many Carers does Home Instead (Wandsworth, Lambeth & Dulwich) employ?

Home Instead (Wandsworth, Lambeth & Dulwich) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wandsworth, Lambeth & Dulwich) to verify any information. View our terms and conditions. Home Instead (Wandsworth, Lambeth & Dulwich) has an Enhanced Service - more info.