Home Instead (Wandsworth, Lambeth & Dulwich)

What more can I require? My family and I feel that my carer is part of my family.

The quality care given to me by your staff in care was superb. I was clearly understood and the service was thoroughly explained. My privacy was kept and confidentiality was respected. I would strongly recommend this agency to other care users.

I trust Home Instead Senior Care. My mother has had the same carers for at least 4 years and she knows their faces. When I have my 3 hours off each day I know mum is safe with the carer. I rely on them all.

We have become good friends which I value very much.

We came to Home Instead when my uncle was living alone in his flat, and becoming less able to cope on his own. The carer that Home Instead provided was just the perfect person to support my uncle. Over the months, his dementia became worse and eventually, my uncle had to move from his flat into a home. The carer continued visiting my uncle on a weekly basis and this contributed greatly to his quality of life.

Can I just say that there is a lady carer who is most caring, helpful, kind and understanding carer that I have ever had experience of. The way she works with my parents is a wonder. She is really a great big part of the family now, and I have to say, I would not know what we would do without her. She is absolutely worth her weight in gold and does so much to keep my parents in the best health, understanding their needs and helping us to guide the family through the difficult diagnoses that have recently been given to both of my parents. It has been a tough time for us all, and with her being a fourth member of the family team that includes me, my sister and brother-in-law we have been able to navigate through the issues of the diagnoses and the resulting practical implications that they have created. She is more than a carer for my parents, she is a friend and confidant, and support to my parent's needs, both practical and personal. An absolute gem!

Home Instead provide and excellent service. My mum's carers take time to sit down and chat with her about things that interest her. It is very reassuring for the family to know that our mother is so well looked after.

Home Instead is very worthwhile they are punctual, they always clean up after themselves and they leave a very tidy kitchen, can't ask for anymore than that. My daughter always comments on how tidy the carers leave the kitchen.

A very good agency. I have been with them 4 years and am very satisfied indeed. They observe all the protocols and both carers and office staff are excellent. Personally outstanding, my carer is kind, caring, effective and flexible. She really meets my needs!

From the beginning, we were impressed by Home Instead staff, who were kind, friendly and willing to work with us to ensure my father in laws care was personalised. Communicating with the office was easy and requests for changes or extra help responded to efficiently. Having a small dedicated team caring for my father in law, was just what he needed and accepting carers allowed him to live at home alone for over a year. We found Home Instead Senior Care (Wandsworth, Lambeth & Dulwich) via a new recommendation and we have no problems in recommending them to others seeking personalised care for a loved one.

I think your branch of Home Instead Senior Care (Wandsworth, Lambeth & Dulwich) is wonderful & I'm extremely glad I found you.

My experience has been that they are both professional and caring. On vital element is that the carers remain in place over a long period without constant changes in personnel. Home Instead have provided this. Previous agencies did not.

The carer himself is thorough, dependable and very professional and obviously enjoys his work.

My carer is irreplaceable, exceptional.

My wife's carer provides companionship and affection. She is skilled in ways to occupy her and maintain her interest. The carer is professional in her attitudes, tactful in knowing when to take or relinquish control and unfailingly sympathetic. She is respected and liked by me and my adult children. The agency itself is meticulous in its dealings with me and always does what it says it will.

A very well organised, professional service. The carers are first class - genuinely caring and hard-working. I would recommend this service without reservation.

My carer is wonderful, he's very helpful and always brings me a paper. We have a good chat and he takes me for a walk in the garden where we chat about life and everything. We always have fun and a laugh.

My carer always does her utmost to anticipate my needs and is always ready to do any shopping that I need and to assist me. I would be lost without her help.

The carers at Home Instead have meant the world to my parents - my father needed help with my mother's care and very reluctantly agreed for a carer. Initially, he was suspicious and upset at the intrusion into his home, but quickly realised what a difference it made to his quality of life.

Each carer brings their own personality into the house and my parents’ faces light up when they see each one walk through the door. I don’t know what we would have done without all the wonderful staff from Home Instead.

Mr Powell has 24 hour care with Home Instead and we are very happy with the care provided for him.