Home Instead (Wandsworth, Lambeth & Dulwich)

I am very satisfied with Home Instead Senior Care and their carers. They are always on time and if they are going to be late, they let me know. They are polite and treat me with respect. I have had a difficult time over the last few years with my very long term friend having to go into a care home. One carer was particularly helpful when she found him on the floor after a stroke.

When at almost 93 years of age, I was stricken with a heart problem which restricted my mobility and confined me to my home. I felt mentally shattered, my home became increasingly untidy and very run down. The quality of my life was in free fall. Then, a near miracle occurred. A carer was appointed, who with the strength of her personality, her experience and her work ethic, made my home sparkle with the orderliness which only properly maintained housework can bring about, but to me, the important thing is that I have regained my zest for life and my physical appearance now reflects the joy of a life anew!

From the beginning, we were impressed by Home Instead staff, who were kind, friendly and willing to work with us to ensure my father in laws care was personalised. Communicating with the office was easy and requests for changes or extra help responded to efficiently. Having a small dedicated team caring for my father in law, was just what he needed and accepting carers allowed him to live at home alone for over a year. We found Home Instead via a new recommendation and we have no problems in recommending them to others seeking personalised care for a loved one.

The carers/staff made an immeasurable difference to the quality of our lives - we looked forward to their visits and the support they give us - it will not be forgotten.

Excellent service.

My mum was looked after by carers from Home Instead Senior Care for a period of 10 months. During this time she had three falls and broke her hip, and later her kneecap. On the final occasion the carer found mum and stayed with her until the ambulance arrived. Mum has dementia. Mum received the best possible care from the carers at all times, without them she couldn't have spent another year in her home.

My care giver is a wonderful person who understands my mood and knows how to lift my spirits. The office staff are very helpful and go out of their way to help me. I would happily recommend Home Instead Senior Care to anyone, the service is excellent and the staff very friendly and professional.

Dad will be moving to into an extra care housing facility. As a family we have always regarded the standard of service to be nothing but exemplary. Please accept our gratitude for your service over the last few years and we all wish you and the company well as I know that you will be sorely missed by dad.