Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
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9.9 98 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.

Home Instead always look to send the same CareGiver for each call which enables clients to have consistency of care and to develop a meaningful relationship with their carer.

The one hour minimum call time means that calls are not rushed and enables clients to engage in friendly relaxed conversation over a cup of tea.

As a specialist dementia care company, all CareGivers undergo extensive dementia care training as well as continued professional development and NVQ training.
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Care Provided by Home Instead (Wandsworth, Lambeth & Dulwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Tony O'Flaherty (Director)

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (98)

9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.907) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 98 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Wandsworth, Lambeth & Dulwich)
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Total of 98, showing 21-40
Review from J C (Son of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very good experience with Home Instead in Wandsworth. The team looked after my father when he came out of the hospital for what turned out to be the last week or so of his life. One lady was a superbly reassuring presence as we were trying to organise what care we needed, and she was very successful
not just in meeting the practical needs that they had but in finding carers who would get along with Dad and who would give Mum the reassurance that she needed. Both he and my mum were just delighted with the support they received from such kind people. We felt in really good hands, which is so valuable in a time of great stress and sadness. Several of the carers went out of their way to send cards and messages after Dad died, which Mum found really touching. Overall, you did a great job for us.
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Review from Pat M (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had home care services from Home Instead that graduated from one visit a day increasing over time to 24-hour end-of-life care at home. The Care Managers were helpful in planning appropriate graduated care as well as explaining and connecting with other services like district nursing and equipment
loan services, never overselling their service.
The carers that worked with Mum were exceptional and caring, knowing exactly what she wanted, and allowed her to maintain her dignity. Receiving good care when you are elderly, frail, and vulnerable is so important but difficult to find. The Home Instead app allowed me to see each visit documented. Knowing that she was so well taken care of was such a relief as both my brother and I lived many hours away.
I will always be grateful for the special attention that my mother received that allowed her to pass away peacefully at home. It is the sort of service every elderly person should receive but many sadly don't.
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Review from Gill H (Mother of Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter's live-in carer was exceptional. She was caring, gentle and very kind and supportive of her. She was fun too when needed. She went the extra mile for example staying up with Fran after her finish time in the evening., She was hardworking and our kitchen had the benefit of her help in sorting
out some cupboards and drawers. Well done! Also thank you so much to another member of staff, without you both we would not have been able to attend our son's wedding celebration.
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Review from David B (Client) published on 2 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was quite apprehensive of a complete stranger staying for seven days when my wife took a once-in-a-lifetime opportunity at Oberammergau. The passion play already had been delayed by two years. One wanted a carer to come in for a week to keep an eye on and supervise me during that time. I just wanted
someone to keep an eye on me and be available if I fell over or wanted some extra assistance for seven days. I was looked after 24 hours a day, meals provided when I wanted them, did the washing or went out to the shops for provisions. We had some enjoyable conversations about most aspects of life, and I was introduced to some Jamaican food, which I found delicious. I was always asked if I wished to try something new.
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Review from M K (Daughter of Client) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A carer from Home Instead looked after my dad, who had Parkinson's, for two years. When he died, this same carer continued to look after my mum with great kindness and dedication. As my mum's needs have become greater, the number of carers has increased, so that she has help three times a day. All the
carers, without exception, have been considerate, thoughtful, cheerful and efficient, providing everything from personal care to general companionship, and dealing with a variety of household tasks. They are quick to notice any signs of ill health and have helped the family with GP and hospital visits. The staff at the office are always on hand to answer queries - and have also given the family moral support when times are tough. The core of the service is genuine kindness and compassion, and a determination to provide the best care possible. We're not sure how we'd manage without this great team of people.
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Review from A Q (Friend of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the care provided by all the carers.
They were punctual, never rushed and very considerate.
Always had time for a chat and were very supportive to family and friends.
I would not hesitate to recommend your company.
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Review from D N (Client) published on 25 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide a friendly reliable, professional, sympathetic service.
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Review from C B (Husband of Client) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team who help me look after my wife fully justify the marks in the "excellent boxes". As for the "management and value for money", I am unable to judge.
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Review from Laura C (Niece of Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Home Instead (Wandsworth, Lambeth & Dulwich) has been nothing short of excellent and we would highly recommend this care provider to anybody in need of assistance at home. Every step of the process from the initial telephone call, to the first meeting, to matching my aunt with her
carer was expertly handled in the most caring, personable and professional manner. The care that my aunt now receives on a daily basis is above and beyond what we could ever have hoped for and we are sincerely grateful to her wonderful carer and to all of the team.
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Review from Sharon H (Daughter of Client) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were unprepared for the decline in my mother's independence skills following a hospital stay at the beginning of the year and were quite overwhelmed at the prospect of looking into care providers for her. Quality was the driving force behind our decision as we did not want my mum to be rushed or
experience inconsistent carers. We met the supervisor and was so impressed at how she went out of her way to engage with mum and involve her in the assessment. The other companies we met could certainly learn a thing or two! The suitably matched care givers started within the week and we have never looked back. More importantly, mum is really happy talking about the two ladies she sees on the allocated days and with no complaints about feeling self-conscious or loss of dignity, whilst they provide support and assistance with her personal care. It has been a huge relief for us and feel supported as an extended family of care givers for mum.
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Review from Angela D (Daughter of Client) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the service provide by Home Instead (Wandsworth, Lambeth & Dulwich). The care givers all worked to help Mum stay in her own home. They took the time to talk to her and ensure she was set up for the day. They showed her dignity and respect.
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Review from Sandra P (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have and are continuing to provide excellent personal care for my 92-year-old mother. I am particularly impressed with how quickly and compassionately they were able to respond to my need for providing regular and safe personal care for my mother with very short notice.
All the carers
are extremely professional, kind and caring and provide safe and competent personal care and treat my mother with dignity. There is a rota of regular carers and all the carers always arrive on time and are efficient and punctual.
The management, supervision and administration are also excellent. It is always possible to speak to someone on the phone if I have any queries. I would highly recommend Home Instead to friends and relatives.
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Review from Kathleen L (Wife of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers who were well matched to the client. Professional, helpful and well trained. The carers always turned up on time and were never substituted.
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Review from J L (Daughter of Client) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was easily arranged. My mother's needs were understood. An excellent carer was matched with my mother, who had been apprehensive until she met the carer. The carer was kind, professional, reliable and got on well with my mother. My mother was fond of her and really appreciated her.
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Review from Hazel B (Daughter of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for the wonderful care you gave my mother and my father over the last seven years. The whole family join with me in thanking you all. When Mum, Dad and I chose Home Instead all those years ago now, we were sure then that we made the right decision, and throughout this time, you have given
us a wonderful, caring and very professional service with a very personal and incredibly well-organised approach.
You have proved our decision to be absolutely right for my parents, you gave them the freedom to live the remainder of their lives with greater security and confidence. We owe you a great debt of gratitude.
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Review from Gavin D (Son of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to take this opportunity to thank you and all of the team at Home Instead for the care that you have provided our parents over the past two and a half years. Without exception, your carers have been kind and compassionate and have made considerable sacrifices in order to improve upon my
parents' quality of life. I believe that their input has enabled us to care for Mum at home right until the end and the fact that we were able to do so has brought us considerable solace during very difficult times.
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Review from Simon (Son of Client) published on 1 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful for your help with sorting the medication issue and also your feedback from your visit yesterday. Mum's moods are very variable and it can be hard to keep her motivated especially as she can’t go out unless accompanied any more. I know she is very grateful for the various carer's
visits and they do seem to cheer her up most of the time. I am glad you were able to attend yourself.
Once again, many thanks.
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Review from James W (Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been fantastic with us. They are kind, caring and we feel very safe with them. The Director has gone above and beyond to help us and he has a lovely energy about him. We would strongly recommend them.
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Review from James J (Son of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for by Home Instead for 3 years and in that time her carers have been wonderful. They are always on time, polite and courteous and very reliable. I would recommend them to anybody.
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Review from Georgina (Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers looking after my husband who has dementia are really lovely. Not only are they highly professional and experienced but they also bring fun and humour to his life which has had a big impact on his health and general wellbeing. They are a great credit to Home Instead.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (99 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (23)

Meet the Team (5)

Tony

Tony O'Flaherty

Job Title: Director Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day

Sophie

Sophie Borer

Job Title: Registered Care Manager Joined: 2021

Sophie has worked with Home Instead for 5 years and has 20 years extensive experience within the care industry

Emily

Emily Taylor

Job Title: Head of Client Experience Joined: 2022

Emily has worked for Home Instead for 4 years and has previous experience working as a carer and then in adminsitrtative roles in care homes. She is commited to providng an outstanding client experience

Nicole

Nicole Pointing

Job Title: Head of Caregiver Experience Joined: 2015

Nicole has worked for Home Instead for 10 years, starting in an administrator role and working her way up to Head of Care Professional Experience. Nicole is responsible for attracting and retaining top care talent

Rasa

Rasa Taraseviciute

Job Title: Field Care Supervisor Joined: 2012

Rasa has worked for Home Instead for the last 14 years, starting as a carer and working her way up to Field Care supervisor responsible for ensuring that our Care Professionals deliver a consistently outstanding service to our clients

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