Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
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9.9 103 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
If you’re looking for trusted, high-quality home care in Wandsworth, you are in safe hands.
Home Instead Wandsworth is proud to be rated ‘Outstanding’ by the CQC (November 2019) - placing it among the very best providers in the country.
Home Instead specialises in providing unrushed relationship led care, delivered by a friendly, responsive, locally-based team supporting older people to live independently and happily in the comfort of their own homes.

Care should feel natural, unhurried and built on trust which is why care visits are a minimum of one hour so that they are never rushed. The same Care Professionals attend your visits, so you see familiar faces every time. Care Professionals are carefully matched to each client.

Your Care Professionals are carefully selected for their kindness and reliability and receive ongoing training and support. They live locally and take a real pride in supporting their clients with warmth, respect and professionalism.

Families comment that it is the little things that make the biggest difference - whether that’s sharing a cup of tea, a walk in the park, or simply having someone who truly listens.

Home Instead's range of service include:
- Dementia and Parkinson's disease care
- Live in care
- Companionship and conversation
- Home Help
- Personal care
- Respite care

Here to help

If you’re exploring care for a loved one or just starting to look at options, Home Instead would be very happy to talk things through, and can usually arrange care quickly and will guide you through the process, every step of the way.
Call today to arrange a friendly, no obligation chat.
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Care Provided by Home Instead (Wandsworth, Lambeth & Dulwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1750 – £1850

Available on request

The price(s) shown are provided by the agency. Contact Home Instead (Wandsworth, Lambeth & Dulwich) for full pricing details and T&Cs.

Contact Home Instead (Wandsworth, Lambeth & Dulwich) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Wandsworth, Lambeth & Dulwich) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tony O'Flaherty (Director)

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (103)

9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.925) out of 10, based on 20 reviews in the last 2 years.
Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 103 reviews.

Overall Experience
  • 95
  • 7
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Date Published
  • 103
  • 5
  • 7
  • 20
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Reviewer Connection to Home Instead (Wandsworth, Lambeth & Dulwich)
  • 37
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  • 13
  • 8
  • 2
  • 2
  • 2
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  • 1
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  • 1
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Total of 103, showing 21-40
Review from Agatha A (Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a mobility problem when I had a leg muscular spasm for over 3 months. I was sent a carer by the local council through the 'Hospital at Home' team. After two weeks the council asked me to look for a permanent carer (which I can fund myself). My son then went online to look for one. He spent time
looking at reports of other users before contacting the manager from Home Instead. She came to see me and after the interview, she matched me with a carer. I can only say that I am very lucky with the carer matched to me. She is considerate, efficient, and cheerful while providing everything from personal care (which includes bathing and dressing) to dealing with a variety of small household tasks (e.g. loading the washing machine, tidying the kitchen and doing some small shopping). I now welcome and enjoy the company of my carer twice a week for continuous care.
I want to thank everyone at Home Instead, Senior Care, (Wandsworth).
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Review from Nicola P (Niece of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank everyone at Home Instead Southfields for all your help and support in looking after my uncle. I have worked with several care agencies, in Sussex and in London and I think Home Instead is exceptional. You care about your clients and that is evident in everything you do, from your recruitment
process, finding the right carer for the client, the positive can-do attitude and kindness of the carers even in the most difficult circumstances and in the helpful advice and support provided by the office team.
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Review from Annabel S (Daughter of Client) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We engaged Home Instead for my fiercely independent mother when she was in her early 90's. I was going away and wanted help to ensure that she was taking her asthma medication. By the time I came back from holiday the carer (the same carer for each visit) was helping Mum shower and dress, loading the
washing machine, doing some shopping, and tidying the kitchen. Mum enjoyed her company. They started going out for coffee and cake. As mum became frailer we gradually extended the hours until she had a team of carers coming in 3 times a day 7 days a week. The team was constant and they were all so kind and caring. Mum had dementia which progressed rapidly. She needed more support so 5 months ago we asked Home Instead to provide 24-hour "live-in" care. Two lovely carers rotated so they got to understand Mum and her needs. They did everything for her, including personal care, with care and compassion. The communication from the Home Instead team with me was always excellent.
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Review from Judy A (Daughter of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in her late 90’s started to have Home Instead, Wandsworth branch, to come into her home to give her a shower, help her dress, give her breakfast, make her bed, tidy the kitchen, and settle her down with a coffee and the morning newspaper until we could take over. This carried on for years. She
had the same team of lovely girls, who were very caring, kind and patient. She used to say “they are like part of my family”. When mum reached 100, we felt we could not leave her on her own if we were away. The same team of girls would come in and look after her and give her 24-hour care, which meant they would live with her, give her meals, sleep in her house and be a companion. They did light housework and the laundry. This carried on for a couple of years. When mum reached 102, she needed more support and once again we asked Home Instead for help. Over the last few months, mum has had 24-hr “live-care”. Home Instead are wonderful, catering for all her needs, with compassion.
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Review from Anneliese D (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely happy with Home Instead service which has been efficient, compassionate, professional and reassuring. The team worked really positively and reactively during a difficult time, with strong communication and faultless support. From the back office to the 'on the ground' team, it's
been really great to be able to work with everyone there, even during the most challenging bits, when the sympathy and candour of the team was outstanding, really kept me going!
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Review from J C (Son of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very good experience with Home Instead in Wandsworth. The team looked after my father when he came out of the hospital for what turned out to be the last week or so of his life. One lady was a superbly reassuring presence as we were trying to organise what care we needed, and she was very successful
not just in meeting the practical needs that they had but in finding carers who would get along with Dad and who would give Mum the reassurance that she needed. Both he and my mum were just delighted with the support they received from such kind people. We felt in really good hands, which is so valuable in a time of great stress and sadness. Several of the carers went out of their way to send cards and messages after Dad died, which Mum found really touching. Overall, you did a great job for us.
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Review from Pat M (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had home care services from Home Instead that graduated from one visit a day increasing over time to 24-hour end-of-life care at home. The Care Managers were helpful in planning appropriate graduated care as well as explaining and connecting with other services like district nursing and equipment
loan services, never overselling their service.
The carers that worked with Mum were exceptional and caring, knowing exactly what she wanted, and allowed her to maintain her dignity. Receiving good care when you are elderly, frail, and vulnerable is so important but difficult to find. The Home Instead app allowed me to see each visit documented. Knowing that she was so well taken care of was such a relief as both my brother and I lived many hours away.
I will always be grateful for the special attention that my mother received that allowed her to pass away peacefully at home. It is the sort of service every elderly person should receive but many sadly don't.
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Review from Gill H (Mother of Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter's live-in carer was exceptional. She was caring, gentle and very kind and supportive of her. She was fun too when needed. She went the extra mile for example staying up with Fran after her finish time in the evening., She was hardworking and our kitchen had the benefit of her help in sorting
out some cupboards and drawers. Well done! Also thank you so much to another member of staff, without you both we would not have been able to attend our son's wedding celebration.
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Review from David B (Client) published on 2 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was quite apprehensive of a complete stranger staying for seven days when my wife took a once-in-a-lifetime opportunity at Oberammergau. The passion play already had been delayed by two years. One wanted a carer to come in for a week to keep an eye on and supervise me during that time. I just wanted
someone to keep an eye on me and be available if I fell over or wanted some extra assistance for seven days. I was looked after 24 hours a day, meals provided when I wanted them, did the washing or went out to the shops for provisions. We had some enjoyable conversations about most aspects of life, and I was introduced to some Jamaican food, which I found delicious. I was always asked if I wished to try something new.
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Review from M K (Daughter of Client) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A carer from Home Instead looked after my dad, who had Parkinson's, for two years. When he died, this same carer continued to look after my mum with great kindness and dedication. As my mum's needs have become greater, the number of carers has increased, so that she has help three times a day. All the
carers, without exception, have been considerate, thoughtful, cheerful and efficient, providing everything from personal care to general companionship, and dealing with a variety of household tasks. They are quick to notice any signs of ill health and have helped the family with GP and hospital visits. The staff at the office are always on hand to answer queries - and have also given the family moral support when times are tough. The core of the service is genuine kindness and compassion, and a determination to provide the best care possible. We're not sure how we'd manage without this great team of people.
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Review from A Q (Friend of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the care provided by all the carers.
They were punctual, never rushed and very considerate.
Always had time for a chat and were very supportive to family and friends.
I would not hesitate to recommend your company.
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Review from D N (Client) published on 25 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide a friendly reliable, professional, sympathetic service.
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Review from C B (Husband of Client) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team who help me look after my wife fully justify the marks in the "excellent boxes". As for the "management and value for money", I am unable to judge.
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Review from Laura C (Niece of Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Home Instead (Wandsworth, Lambeth & Dulwich) has been nothing short of excellent and we would highly recommend this care provider to anybody in need of assistance at home. Every step of the process from the initial telephone call, to the first meeting, to matching my aunt with her
carer was expertly handled in the most caring, personable and professional manner. The care that my aunt now receives on a daily basis is above and beyond what we could ever have hoped for and we are sincerely grateful to her wonderful carer and to all of the team.
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Review from Sharon H (Daughter of Client) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were unprepared for the decline in my mother's independence skills following a hospital stay at the beginning of the year and were quite overwhelmed at the prospect of looking into care providers for her. Quality was the driving force behind our decision as we did not want my mum to be rushed or
experience inconsistent carers. We met the supervisor and was so impressed at how she went out of her way to engage with mum and involve her in the assessment. The other companies we met could certainly learn a thing or two! The suitably matched care givers started within the week and we have never looked back. More importantly, mum is really happy talking about the two ladies she sees on the allocated days and with no complaints about feeling self-conscious or loss of dignity, whilst they provide support and assistance with her personal care. It has been a huge relief for us and feel supported as an extended family of care givers for mum.
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Review from Angela D (Daughter of Client) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the service provide by Home Instead (Wandsworth, Lambeth & Dulwich). The care givers all worked to help Mum stay in her own home. They took the time to talk to her and ensure she was set up for the day. They showed her dignity and respect.
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Review from Sandra P (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have and are continuing to provide excellent personal care for my 92-year-old mother. I am particularly impressed with how quickly and compassionately they were able to respond to my need for providing regular and safe personal care for my mother with very short notice.
All the carers
are extremely professional, kind and caring and provide safe and competent personal care and treat my mother with dignity. There is a rota of regular carers and all the carers always arrive on time and are efficient and punctual.
The management, supervision and administration are also excellent. It is always possible to speak to someone on the phone if I have any queries. I would highly recommend Home Instead to friends and relatives.
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Review from Kathleen L (Wife of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers who were well matched to the client. Professional, helpful and well trained. The carers always turned up on time and were never substituted.
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Review from J L (Daughter of Client) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was easily arranged. My mother's needs were understood. An excellent carer was matched with my mother, who had been apprehensive until she met the carer. The carer was kind, professional, reliable and got on well with my mother. My mother was fond of her and really appreciated her.
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Review from Hazel B (Daughter of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for the wonderful care you gave my mother and my father over the last seven years. The whole family join with me in thanking you all. When Mum, Dad and I chose Home Instead all those years ago now, we were sure then that we made the right decision, and throughout this time, you have given
us a wonderful, caring and very professional service with a very personal and incredibly well-organised approach.
You have proved our decision to be absolutely right for my parents, you gave them the freedom to live the remainder of their lives with greater security and confidence. We owe you a great debt of gratitude.
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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.925 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (112 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.925
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (9)

Tony

Tony O'Flaherty

Job Title: Director Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day

Sophie

Sophie Borer

Job Title: Registered Care Manager Joined: 2021

Sophie has worked with Home Instead for 5 years and has 20 years of extensive experience within the care industry.

Emily

Emily Taylor

Job Title: Head of Client Experience Joined: 2022

Emily has worked for Home Instead for 4 years and has previous experience working as a carer and then in administrative roles in care homes. She is committed to providing an outstanding client experience.

Nicole

Nicole Pointing

Job Title: Head of Caregiver Experience Joined: 2015

Nicole has worked for Home Instead for 10 years, starting in an administrator role and working her way up to Head of Care Professional Experience. Nicole is responsible for attracting and retaining top care talent.

Rasa

Rasa Taraseviciute

Job Title: Field Care Supervisor Joined: 2012

Rasa has worked for Home Instead for the last 14 years, starting as a carer and working her way up to Field Care supervisor, responsible for ensuring that our Care Professionals deliver a consistently outstanding service to our clients

Barwaqo

Barwaqo

Job Title: Trainer Joined: 2023

Bawaqo ensures that our Care Pro's have undergone the latest training available and encourages theri continous personal development

Jenny

Jenny

Job Title: Care Coordinator Joined: 2024

Jenny manages client relationships and coordinates their care visits

Samantha

Samantha

Job Title: Care Coordinator Joined: 2025

Sam manages her client's realtionship and coordinates their care visits

Kemi

Kemi

Job Title: Community Coordinator Joined: 2018

Kemi coordinates the Sunflower, Butterfly and Tulip dementia cafes in Wandsworth, Lambeth & Dulwich

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wandsworth, Lambeth & Dulwich) to verify any information. View our terms and conditions. Home Instead (Wandsworth, Lambeth & Dulwich) has an Enhanced Service - more info.