Home Instead (Wandsworth, Lambeth & Dulwich)

Home Instead have provided an amazing service at a very difficult time and have exceeded expectations at all times. I am caring for my 94 year old Mother in her home and their assistance has made this possible. Every aspect of the service has been fantastic, both the office team and the carers, communications are clear and considerate and the carers are supportive, understanding and give my mother love and respect. The whole experience has been a revelation, that there are gentle caring people available to us to help in this journey. I cannot recommend Home Instead highly enough.

All our carers have been extremely good, efficient, professional, kind and caring.

We're very pleased with Home Instead in Wandsworth and wouldn't hesitate to recommend them. The carers are lovely and the office staff very efficient. With their help, we're able to keep our elderly mother living an almost independent life at home.

My carer is companionable, carries out tasks to the best of his considerable ability and we have found shared interests. It's always good to see him.

The office is helpful and efficient too.

I want to thank everyone at Home Instead, Senior Care, (Wandsworth).

I want to thank everyone at Home Instead Southfields for all your help and support in looking after my uncle. I have worked with several care agencies, in Sussex and in London and I think Home Instead is exceptional. You care about your clients and that is evident in everything you do, from your recruitment process, finding the right carer for the client, the positive can-do attitude and kindness of the carers even in the most difficult circumstances and in the helpful advice and support provided by the office team.

We engaged Home Instead for my fiercely independent mother when she was in her early 90's. I was going away and wanted help to ensure that she was taking her asthma medication. By the time I came back from holiday the carer (the same carer for each visit) was helping Mum shower and dress, loading the washing machine, doing some shopping, and tidying the kitchen. Mum enjoyed her company. They started going out for coffee and cake. As mum became frailer we gradually extended the hours until she had a team of carers coming in 3 times a day 7 days a week. The team was constant and they were all so kind and caring. Mum had dementia which progressed rapidly. She needed more support so 5 months ago we asked Home Instead to provide 24-hour "live-in" care. Two lovely carers rotated so they got to understand Mum and her needs. They did everything for her, including personal care, with care and compassion. The communication from the Home Instead team with me was always excellent.

My mum in her late 90’s started to have Home Instead, Wandsworth branch, to come into her home to give her a shower, help her dress, give her breakfast, make her bed, tidy the kitchen, and settle her down with a coffee and the morning newspaper until we could take over. This carried on for years. She had the same team of lovely girls, who were very caring, kind and patient. She used to say “they are like part of my family”. When mum reached 100, we felt we could not leave her on her own if we were away. The same team of girls would come in and look after her and give her 24-hour care, which meant they would live with her, give her meals, sleep in her house and be a companion. They did light housework and the laundry. This carried on for a couple of years. When mum reached 102, she needed more support and once again we asked Home Instead for help. Over the last few months, mum has had 24-hr “live-care”. Home Instead are wonderful, catering for all her needs, with compassion.

I have been extremely happy with Home Instead service which has been efficient, compassionate, professional and reassuring. The team worked really positively and reactively during a difficult time, with strong communication and faultless support. From the back office to the 'on the ground' team, it's been really great to be able to work with everyone there, even during the most challenging bits, when the sympathy and candour of the team was outstanding, really kept me going!

We had a very good experience with Home Instead in Wandsworth. The team looked after my father when he came out of the hospital for what turned out to be the last week or so of his life. One lady was a superbly reassuring presence as we were trying to organise what care we needed, and she was very successful not just in meeting the practical needs that they had but in finding carers who would get along with Dad and who would give Mum the reassurance that she needed. Both he and my mum were just delighted with the support they received from such kind people. We felt in really good hands, which is so valuable in a time of great stress and sadness. Several of the carers went out of their way to send cards and messages after Dad died, which Mum found really touching. Overall, you did a great job for us.

I will always be grateful for the special attention that my mother received that allowed her to pass away peacefully at home. It is the sort of service every elderly person should receive but many sadly don't.

My daughter's live-in carer was exceptional. She was caring, gentle and very kind and supportive of her. She was fun too when needed. She went the extra mile for example staying up with Fran after her finish time in the evening., She was hardworking and our kitchen had the benefit of her help in sorting out some cupboards and drawers. Well done! Also thank you so much to another member of staff, without you both we would not have been able to attend our son's wedding celebration.

I was quite apprehensive of a complete stranger staying for seven days when my wife took a once-in-a-lifetime opportunity at Oberammergau. The passion play already had been delayed by two years. One wanted a carer to come in for a week to keep an eye on and supervise me during that time. I just wanted someone to keep an eye on me and be available if I fell over or wanted some extra assistance for seven days. I was looked after 24 hours a day, meals provided when I wanted them, did the washing or went out to the shops for provisions. We had some enjoyable conversations about most aspects of life, and I was introduced to some Jamaican food, which I found delicious. I was always asked if I wished to try something new.

A carer from Home Instead looked after my dad, who had Parkinson's, for two years. When he died, this same carer continued to look after my mum with great kindness and dedication. As my mum's needs have become greater, the number of carers has increased, so that she has help three times a day. All the carers, without exception, have been considerate, thoughtful, cheerful and efficient, providing everything from personal care to general companionship, and dealing with a variety of household tasks. They are quick to notice any signs of ill health and have helped the family with GP and hospital visits. The staff at the office are always on hand to answer queries - and have also given the family moral support when times are tough. The core of the service is genuine kindness and compassion, and a determination to provide the best care possible. We're not sure how we'd manage without this great team of people.

I would not hesitate to recommend your company.

Home Instead provide a friendly reliable, professional, sympathetic service.

The team who help me look after my wife fully justify the marks in the "excellent boxes". As for the "management and value for money", I am unable to judge.

Our experience of Home Instead (Wandsworth, Lambeth & Dulwich) has been nothing short of excellent and we would highly recommend this care provider to anybody in need of assistance at home. Every step of the process from the initial telephone call, to the first meeting, to matching my aunt with her carer was expertly handled in the most caring, personable and professional manner. The care that my aunt now receives on a daily basis is above and beyond what we could ever have hoped for and we are sincerely grateful to her wonderful carer and to all of the team.

We were unprepared for the decline in my mother's independence skills following a hospital stay at the beginning of the year and were quite overwhelmed at the prospect of looking into care providers for her. Quality was the driving force behind our decision as we did not want my mum to be rushed or experience inconsistent carers. We met the supervisor and was so impressed at how she went out of her way to engage with mum and involve her in the assessment. The other companies we met could certainly learn a thing or two! The suitably matched care givers started within the week and we have never looked back. More importantly, mum is really happy talking about the two ladies she sees on the allocated days and with no complaints about feeling self-conscious or loss of dignity, whilst they provide support and assistance with her personal care. It has been a huge relief for us and feel supported as an extended family of care givers for mum.