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Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.972) out of 10, based on 71 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 136 reviews.
Review from Carolyn F (Wife of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for you fantastic feedback. It is great to know that you are delighted with both our care professionals and office team. It's really important when care professionals support with housekeeping tasks that they get the balance right between showing initiative taking over and providing this support in the ways that matter to you, as they have for you. We our so fortunate that all members of our team, whether manager, hourly, overnight or live in care professionals are so kind and caring for whom it is second nature to interact with clients gently and with dignity and respect.
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Review from H E (Daughter of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
One of our goals is to support and care for our clients' family members as well as our clients. Caring for an elderly parent can be challenging and it is our privilege to work alongside you to enable your Mother to stay living in her own home as she has always wished to do. Our staff team is made up of variety of personality types which means that we can match clients and care professionals to create small teams to deliver the care. The result of this, together with the continuity of care we deliver, is that clients can look forward to kind, funny and interesting visits and also be reassured that their care professionals will also be able to provide the most understanding care possible when they are feeling a little out of sorts.
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Review from Ruth B (Daughter of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for taking the time to provide this wonderful review. I am so pleased that you are happy with your Dad's care professional and that you are comfortable entrusting his care to us. It's great that the support from the manager provides a further level of reassurance and support which you have appreciated.
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Review from J L (Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a heartwarming review. As you know we recruit our staff based on values and carefully match our clients with care professionals. This, together with continuity of care, means that warm, caring and professional relationships develop - as you have experienced. I will share your kind words with your care professionals. I know this review will make their day.
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Review from Cheryl G (Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
I am so pleased to know that your small team of care professionals are very efficient and caring ensuring that you get as much value as possible from our visits. Thank you for taking the time to review our home care services.
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Review from Wendy W (Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 5* review. We pride ourselves on being responsive and it's great to know that we were able to help you at short notice and avoid delays to your rehabilitation.
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Review from Elizabeth W (Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
It's so good to know that we have been able to support you to maintain your independence by giving you a little help with practical tasks. Excellent home cooked meals are so important to health and wellbeing and I'm delighted to hear that you are enjoying these.
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Review from Carol W (Wife of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for taking the time to leave this glowing review. The whole home care team tries so hard to exceed our clients' expectations by doing the extra things that really show how much we care and result in an absolutely fantastic experience.
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Review from Jean B (Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Your review made me smile - I love thinking of our Care Professionals as rays of sunshine. Thank you. I am also delighted that you are enjoying the benefits of having a dedicated Client Service Manager working alongside you to ensure that all aspects of your care package are just how you like them.
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Review from G R (Son of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 10 out of 10 review for all levels of the home care services we are providing to your mother to enable her to stay happily and comfortably in her own home.
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Review from A R (Daughter-in-law of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a lovely review. Thank you for taking the time to write it. As the first and only homecare provider situated in the Borough to be rated outstanding by the CQC we believe we are the best and work hard to continuously improve. Thank you for sharing that your own personal experience of trying other local companies before finding us confirms our belief.
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Review from H S (Daughter of Client) published on 30 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review of our home care services. It is lovely to know that you felt supported by the team when you made the difficulty decision to share you dad's care with us. All of our team genuinely care about the happiness of our clients and their families and it is lovely to know that their kindness shone through. I am also pleased that we made him laugh - getting older can be tricky and we always try to make our visits as enjoyable as possible.
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Review from Susan K (Daughter-in-law of Client) published on 27 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you very much for your wonderful review. It's so wonderful to know that having carried out thorough research of home care services in the Bromley area that you chose Home Instead as being the best to provide care to your mother-in-law. And I'm so pleased that having made your decision we have exceeded your expectations and given you and your husband confidence and peace of mind by tailoring the care and support provided to exactly meet your mother-in-law's needs.
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Review from John H (Son of Client) published on 27 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your wonderful review of our dementia care services. As you have highlighted, living with dementia can present different challenges to each person and their families. Receiving dementia care from an experienced team that specialises in dementia care can make a huge difference to the person's quality of life. At Home Instead we have many years of experience of supporting people living with dementia and a particular interest in it. Some of our office team have many years of professional and personal experience of dementia care which enables them to create really practical and effective care plans that enable clients to maintain as much independence as possible while also relieving the pressure families often feel. It's always great to hear that the approaches and strategies we adopt are not only effective but also flexible and a welcome addition to your mum's life.
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Review from Yvonne R (Wife of Client) published on 27 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 5* review. Home care is wonderful when you have the right team working alongside you and I am so pleased to learn that you have found this with Home Instead. Thank you for recommending our caring and professional service.
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Review from N T (Son of Client) published on 27 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review and recommendation of our home care services. We recruit based on values and have some wonderful employees who work really hard to ensure that our clients receive the best possible care at home. Life can be unpredictable and so we recognise the importance of flexibility and always do our best to meet additional needs. There are many home care providers in the Borough of Bromley and we are the only one to have been rated outstanding by the CQC and it is lovely to know that in your own experience of receiving care, Home Instead have been the best and that you would highly recommend us. Thank you so much.
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Review from Alison F (Daughter of Client) published on 19 May 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. We work hard to ensure that we consistently deliver the high quality homecare we promise and so it is lovely for you to have recognised this. We do have a great team of care professionals and office team who work together to ensure seamless transitions on the occasions when staff changes are necessary. Thank you.
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Review from L W (Client) published on 28 March 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
We really love it when our clients tell us that they can't fault the homecare service we offer or any way that it can be improved. Thank you. However, when they do pay us this compliment it spurs us on to work even harder to ensure continued satisfaction. I am really pleased we have greatly exceeded your expectations and we will do our very best to further exceed them.
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Review from J H (Daughter of Client) published on 24 March 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your 5* review of the care at home we have been providing for the last couple of years. I am so pleased that you are so happy and appreciate you recommending us.
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Review from Jane T (Daughter of Client) published on 24 July 2024
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The Review Score of 10 (9.972) out of 10 for Home Instead Bromley, Chislehurst & Orpington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 71 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Home Instead Bromley, Chislehurst & Orpington is calculated as follows: ( (414 Excellents x 5) + (12 Goods x 4) ) ÷ 426 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead Bromley, Chislehurst & Orpington is based on 71 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Mar 2018
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Job Title: Care Manager
Joined: 2013
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Job Title: Scheduling Manager
Joined: 2018
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Job Title: Administrator/CAREGiver
Joined: 2016
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
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