Home Instead Bromley, Chislehurst & Orpington

76 Croydon Road, Coney Hall Village, West Wickham BR4 9HY
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10 136 Reviews
  • Home Instead Bromley, Chislehurst & Orpington, West Wickham
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.

Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with shopping and errands, palliative care, respite care, nail care and live in care.

A family run business with a long-held reputation for providing high quality care, the company employs kind and caring staff and trains them to incredibly high standards. They have won many awards and industry accolades, but the best job satisfaction comes from supporting clients to remain in their own homes as they have always wished.

As well as the outstanding homecare the team provide to clients, as reviews on this website show, the company is well known for the high levels of kindness, help and empathy that it shows to clients' families which is greatly appreciated at what can be a difficult time for them.

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Care Provided

Types of Home Care

  • Adult Home Care (18+)

Personal Care & Household Services

  • Cleaning Service
  • Companionship

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Sarah Larden (Registered Manager)

Home Instead Bromley, Chislehurst & Orpington Reviews (136)

Total of 136, showing 1-20
10

Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.972) out of 10, based on 71 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 136 reviews.

Overall Experience

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Date Published

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Review from Carolyn F (Wife of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the attention to detail of our carers - looked after us during the day and I mean us, for she did our ironing and kept my kitchen spotless! She interacted with my husband beautifully and was gentle and caring and treated him with great dignity. I have also found the night carer
very attentive and I have great confidence in both carers and their manager. Overall outstanding care. Thank you, Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for you fantastic feedback. It is great to know that you are delighted with both our care professionals and office team. It's really important when care professionals support with housekeeping tasks that they get the balance right between showing initiative taking over and providing this support in the ways that matter to you, as they have for you. We our so fortunate that all members of our team, whether manager, hourly, overnight or live in care professionals are so kind and caring for whom it is second nature to interact with clients gently and with dignity and respect.

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Review from H E (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I couldn't continue to care for our 102-year-old Mother at home without our carers from Home Instead. They are to a woman patient, knowledgeable, dependable and empathetic whilst remaining entirely professional. They are a kind, funny and interesting company for my mum when she is up
and about and copes so well with her more difficult episodes of withdrawal anger. We depend on them and in their support for mum, my brother and I feel supported too.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

One of our goals is to support and care for our clients' family members as well as our clients. Caring for an elderly parent can be challenging and it is our privilege to work alongside you to enable your Mother to stay living in her own home as she has always wished to do. Our staff team is made up of variety of personality types which means that we can match clients and care professionals to create small teams to deliver the care. The result of this, together with the continuity of care we deliver, is that clients can look forward to kind, funny and interesting visits and also be reassured that their care professionals will also be able to provide the most understanding care possible when they are feeling a little out of sorts.

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Review from Ruth B (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is a wonderful and helpful manager, very approachable and compassionate. Dad's carer is amazing and I feel secure and take comfort in leaving him in her hands.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for taking the time to provide this wonderful review. I am so pleased that you are happy with your Dad's care professional and that you are comfortable entrusting his care to us. It's great that the support from the manager provides a further level of reassurance and support which you have appreciated.

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Review from J L (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being loved and cared for by both of my carers. I love them both very much. Time with them is always interesting. They both make me feel they like caring for me.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a heartwarming review. As you know we recruit our staff based on values and carefully match our clients with care professionals. This, together with continuity of care, means that warm, caring and professional relationships develop - as you have experienced. I will share your kind words with your care professionals. I know this review will make their day.

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Review from Cheryl G (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my professionals are very efficient and caring.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

I am so pleased to know that your small team of care professionals are very efficient and caring ensuring that you get as much value as possible from our visits. Thank you for taking the time to review our home care services.

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Review from Wendy W (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a calamitous fall (4-3-25), I needed help at short notice, and it was provided promptly, thanks to your efficient team.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your 5* review. We pride ourselves on being responsive and it's great to know that we were able to help you at short notice and avoid delays to your rehabilitation.

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Review from Elizabeth W (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my care professionals have been very helpful and carry out all the tasks I want. Very helpful with shopping and excellent meals prepared.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

It's so good to know that we have been able to support you to maintain your independence by giving you a little help with practical tasks. Excellent home cooked meals are so important to health and wellbeing and I'm delighted to hear that you are enjoying these.

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Review from Carol W (Wife of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. Can't say enough about them, they go above and beyond.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for taking the time to leave this glowing review. The whole home care team tries so hard to exceed our clients' expectations by doing the extra things that really show how much we care and result in an absolutely fantastic experience.

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Review from Jean B (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the excellent service I have had from the manager from the first meeting, so kind and understanding of my situation in my home. I felt so relieved with her first visit and subsequent visits. My carer, I couldn't wish for a better person, very caring, happy and we work so well
together, I look forward to my Friday afternoons, she's my ray of sunshine.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Your review made me smile - I love thinking of our Care Professionals as rays of sunshine. Thank you. I am also delighted that you are enjoying the benefits of having a dedicated Client Service Manager working alongside you to ensure that all aspects of your care package are just how you like them.

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Review from G R (Son of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are so impressed by Home Instead at all levels. From our first meeting with management to all of the carers looking after my mother, who is on her own at home. 10 out of 10, 5 stars and more.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your 10 out of 10 review for all levels of the home care services we are providing to your mother to enable her to stay happily and comfortably in her own home.

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Review from A R (Daughter-in-law of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been exceptional since the initial meeting. Listening to our requests and my mother-in-law's needs and then putting in place a team of carers. Having the same carers each week has been so important. All wonderful carers and all different personalities, which brighten up the day and
give my mother-in-law something to look forward to. We had tried other companies and Home Instead continues to be the best.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review. Thank you for taking the time to write it. As the first and only homecare provider situated in the Borough to be rated outstanding by the CQC we believe we are the best and work hard to continuously improve. Thank you for sharing that your own personal experience of trying other local companies before finding us confirms our belief.

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Review from H S (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged with Home Instead after the pandemic, when I'd been caring for my dad myself for a long time, so it was hard to start sharing responsibility. The team made it a lot easier by showing genuine concern and affection for my dad, and were able to offer their expertise and guidance for the days
I continued to care for him. They would alert me if they had concerns about him or raise with the district nurses. They made him laugh and treated him with kindness.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review of our home care services. It is lovely to know that you felt supported by the team when you made the difficulty decision to share you dad's care with us. All of our team genuinely care about the happiness of our clients and their families and it is lovely to know that their kindness shone through. I am also pleased that we made him laugh - getting older can be tricky and we always try to make our visits as enjoyable as possible.

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Review from Susan K (Daughter-in-law of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I researched many care providers.
Home Instead made our decision a lot easier because they were so willing and patient to our requirements.
My mother in law has adjusted really well with the care professionals selected for her.
Our family have confidence and peace of mind.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you very much for your wonderful review. It's so wonderful to know that having carried out thorough research of home care services in the Bromley area that you chose Home Instead as being the best to provide care to your mother-in-law. And I'm so pleased that having made your decision we have exceeded your expectations and given you and your husband confidence and peace of mind by tailoring the care and support provided to exactly meet your mother-in-law's needs.

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Review from John H (Son of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have now be having care provide to my elderly mother (who has vascular dementia) for some months. This needs people with an understanding of the challenges of this progresive disease. The person can easily reject help and be quite dismisive as they believe they can cope and deal with everthing, which
is not the case.
The ability of a company to provide reliable, punctual, flexable and most importantly the same staff on a regular basis is critical.
With the carer's permission photos with names were provided so Mum would recognise people and put a name to the face - brilliant.
Short notice changes and ad-hoc visits have been provided - flexibility is key.
Mum's comment "they look after me so well, they are friends" says it all.
I work part time for a family in Eltham and have discussed care for parents, they without prompting said how good Home Instead have been.
The ability to provide later time visits have been so useful.
Highly recomended.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your wonderful review of our dementia care services. As you have highlighted, living with dementia can present different challenges to each person and their families. Receiving dementia care from an experienced team that specialises in dementia care can make a huge difference to the person's quality of life. At Home Instead we have many years of experience of supporting people living with dementia and a particular interest in it. Some of our office team have many years of professional and personal experience of dementia care which enables them to create really practical and effective care plans that enable clients to maintain as much independence as possible while also relieving the pressure families often feel. It's always great to hear that the approaches and strategies we adopt are not only effective but also flexible and a welcome addition to your mum's life.

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Review from Yvonne R (Wife of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent. The carers are very friendly, kind and respectful. They are reliable,they arrive on time and do a professional job. I would recommend Home Instead to anyone needing a caring service

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your 5* review. Home care is wonderful when you have the right team working alongside you and I am so pleased to learn that you have found this with Home Instead. Thank you for recommending our caring and professional service.

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Review from N T (Son of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, who are very attentive and caring. Always punctual and very flexible when additional care is needed. They offer the best care service we have experienced and would highly recommend Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review and recommendation of our home care services. We recruit based on values and have some wonderful employees who work really hard to ensure that our clients receive the best possible care at home. Life can be unpredictable and so we recognise the importance of flexibility and always do our best to meet additional needs. There are many home care providers in the Borough of Bromley and we are the only one to have been rated outstanding by the CQC and it is lovely to know that in your own experience of receiving care, Home Instead have been the best and that you would highly recommend us. Thank you so much.

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Review from Alison F (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how pleased we are with the continued high quality care provided to our mum by home instead. All the carers are kind, friendly and professional and management is great, organising cover for any times carers cannot come and always bringing new carers to be introduced before they join
mums care team.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. We work hard to ensure that we consistently deliver the high quality homecare we promise and so it is lovely for you to have recognised this. We do have a great team of care professionals and office team who work together to ensure seamless transitions on the occasions when staff changes are necessary. Thank you.

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Review from L W (Client) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can think of no way which the care assistance that your staff have given me can be faulted on or improved. Their service has greatly exceeded my expectations.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

We really love it when our clients tell us that they can't fault the homecare service we offer or any way that it can be improved. Thank you. However, when they do pay us this compliment it spurs us on to work even harder to ensure continued satisfaction. I am really pleased we have greatly exceeded your expectations and we will do our very best to further exceed them.

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Review from J H (Daughter of Client) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with everything. The ladies are lovely, friendly and so helpful. We would thoroughly recommend Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your 5* review of the care at home we have been providing for the last couple of years. I am so pleased that you are so happy and appreciate you recommending us.

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Review from Jane T (Daughter of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my parents has been excellent and very professional. The carers are kind, thoughtful, very personable, fun and very patient. It is such a relief that my parents are being looked after so well. The client service manager always keeps me informed, the communication is excellent. She is so
calm and kind with my parents - an absolute star. Home Instead enables my parents to stay in their home and gives me peace of mind. I could not be happier with Home Instead - they are wonderful.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Home Instead Bromley, Chislehurst & Orpington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Home Instead Bromley, Chislehurst & Orpington is calculated as follows: ( (414 Excellents x 5) + (12 Goods x 4) ) ÷ 426 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Bromley, Chislehurst & Orpington is based on 71 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (3)

Sarah

Sarah

Job Title: Care Manager

Joined: 2013

Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.

Laura

Laura

Job Title: Scheduling Manager

Joined: 2018

Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.

Gill

Gill

Job Title: Administrator/CAREGiver

Joined: 2016

Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.

Frequently Asked Questions about Home Instead Bromley, Chislehurst & Orpington

What Type of Services does Home Instead Bromley, Chislehurst & Orpington offer?

Home Instead Bromley, Chislehurst & Orpington offers Home Care.

How many Carers does Home Instead Bromley, Chislehurst & Orpington employ?

Home Instead Bromley, Chislehurst & Orpington employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Bromley, Chislehurst & Orpington to verify any information. View our terms and conditions. Home Instead Bromley, Chislehurst & Orpington has an Enhanced Service - more info.