Home Instead Bromley, Chislehurst & Orpington

76 Croydon Road, Coney Hall Village, Bromley BR4 9HY
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10 152 Reviews
  • Home Instead Bromley, Chislehurst & Orpington, Bromley
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.

Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with shopping and errands, palliative care, respite care, nail care and live in care.

A family run business with a long-held reputation for providing high quality care, the company employs kind and caring staff and trains them to incredibly high standards. They have won many awards and industry accolades, but the best job satisfaction comes from supporting clients to remain in their own homes as they have always wished.

As well as the outstanding homecare the team provide to clients, as reviews on this website show, the company is well known for the high levels of kindness, help and empathy that it shows to clients' families which is greatly appreciated at what can be a difficult time for them.
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Care Provided by Home Instead Bromley, Chislehurst & Orpington

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Companionship

Household Services

  • Cleaning Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Contact Home Instead Bromley, Chislehurst & Orpington to get a personalised quote.

Contact Home Instead Bromley, Chislehurst & Orpington to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Larden (Registered Manager)

Home Instead Bromley, Chislehurst & Orpington Reviews (152)

10

Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.965) out of 10, based on 80 reviews in the last 2 years.
Over all time Home Instead Bromley, Chislehurst & Orpington has 152 reviews.

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Reviewer Connection to Home Instead Bromley, Chislehurst & Orpington
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Review from K M (Daughter of Client) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home instead provides an excellent service. It is professionally run and the communication between them and us is faultless. The carers are kind, caring and willing to do anything Mum requires. Their daily visits have reassured her and provided a much needed regular point of contact. We are delighted
with all they do for our Mum.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. It is a pleasure to support your Mum and it's great to hear how well it is going and how happy you both are.
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Review from E B (Daughter-in-law of Client) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has had assistance from Home Instead for the last few months on a daily basis, and we have found this to be an invalueable service to our family and to my mother-in-law. The carers, we have had, we have found to be absolutely fantastic. They are all very friendly, caring and extremely
approachable. When we have contacted the office with any queries or changes or for advice, they have been totally obliging in all ways and you never feel you are being a hindrance to them.


As a family, we would 100% recommend Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for this wonderful 5* review. I'm really pleased that in helping your mother-in-law we have also been able to support her family. It's great to know that both our care professoinals and office team have been approachable, caring and helpful. Thank you for recommending us.
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Review from Jacqueline R (Client) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonI'm so pleased that our homecare services have met your expectations.
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Review from Heather L (Wife of Client) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been helping me look after my husband for over a year, and all the helpers have been very kind and helpful.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your 5* review for our home care services. I'm really pleased that you have found our team to be kind and helpful in supporting you to take care of your husband.
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Review from Christina M (Daughter of Client) published on 25 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are so lovely - warm, kind and really caring. My mum has really bonded with them so well and it's great to have someone visit her each day and offer some companionship. My mum was a little sceptical at first but both carers she has have won her over very quickly.
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Review from M J (Daughter of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Homeinstead services for a number of years for our mum. The team are always professional and kind and go beyond the call of duty for their elderly clients. They have enabled us to keep our mum at home with dignity.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. We have looked after your mum for a number of years and I'm so pleased that over that time she has enjoyed consistently excellent care from a professional team who do all they can to offer the best experience.
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Review from N R (Friend of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kitty said she was really pleased with the care given to her by Home Instead. She was treated with respect and enjoyed the time she spent with all her carers. Kitty loved to chat and really enjoyed their company and felt safe and well looked after.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for reviewing the home care provided to your friend. She was a wonderful lady and the team thoroughly enjoyed supporting her. The companionship based care that Home Instead is so well known for suited Kitty perfectly - unhurried, person centred and practical whilst also providing plenty of opportunity for a chat and keep her lively brain ticking over.
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Review from Gill C (Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are most pleasant and helpful. They soon get to know your preferences, and will go the extra mile to help. No request seems to difficult. I like the way new carers are introduced to you first. Although I have a number of carers, they all bring something different to the role
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for reviewing our homecare services. It's great to hear how pleasant and helpful you find your carers and of course it's lovely that they are providing you with care that really meets your needs and reflects your preferences. We always try to go the extra mile and do what we can to support each client and so I'm pleased that has been your experience too.
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Review from Jacqui W (Daughter-in-law of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be happier with the care and support given to my mother-in-law from Home Instead Bromley. She has a group of carers who look after her on rotation 3 times a day 7 days a week, she is very comfortable with them and knows them all well. They are always very caring, friendly, professional,
and respectful, both with mum and the rest of the family. The communication between the family and the carers, and the family and the care manager is excellent and the care manager always keeps me informed if they feel there are any issues with mums health that need addressing, or if the GP needs to be contacted for any reason. The carers always turn up on time, and if for any reason they are not able to be there on time ( which is extremely rare) they make sure we are aware that they are running late, or that another career will attending if required, and they never send someone who mum has not met. Overall I would highly recommend Home Instead to anyone who require care at home.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonWhat a lovely 5* review. Thank you for specifically recognising the benefits of excellent communication in terms of supporting your mum and keeping you informed (with her consent). Thank you also for recognising the reliable time keeping and the fact that in situations when cover is required, we never send a stranger to support her but instead her client service manager, who knows her well, introduces a replacement. Most lovely is knowing that you have found us all to be caring, friendly, professional and respectful. I'll share this review with your mum's team - I know they will really appreciate it.
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Review from Anthony B (Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received care to supervise my washing and dressing 5 days a week, Monday to Friday from 8-9am from Home Instead Bromley since October 2025 to the present date.
The service I have received has been exceptional. I have two regular carers who are wonderful caring and helpful. On a few rare
occasions when they could not visit, Home Instead have sent and introduced someone new who have also been excellent.
I have also required help getting to the hospital and Home Instead have supplied me with carers, who I know, to take me and bring me home which has been so reassuring and, with their help, has taken the strain out of getting to and from the hospital and has also been a relief to have their support.
I have found all the staff, office, management and carers to be extremely kind approachable and helpful.
I have told many friends of my dealings with this company as I highly recommend them.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThis is a lovely review. Thank you so much. It's great that we have been able to help you with your personal care as well as providing practical and emotional support at hospital appointments. I'm so happy that you have found your dealings with all areas of of staff team to be excellent.
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Review from Ian A (Son of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided an excellent service for my mother , very impressed and happy with how they treated her always with care kindness, and respect. This is the fourth parent that I have employed Home Instead to look after , they are always punctual arriving at the agreed time and I would wholeheartedly
recommend them. The carers are excellent and the office staff always accommodating and very helpful.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your wholehearted recommendation and thanks to you and your wife for trusting us to look after four members of your family over many years. It's so lovely to know that over that length of time and with four different people, we have been able to consistently deliver 5* home care and meet your expectations.
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Review from Carolyn F (Husband of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first needed carers for my husband in June 2025, we were immediately confident in the care he was given. We had a team of about eight lovely ladies and he grew to look forward to their coming and they were always kind caring and the actual care they gave him was above and beyond any expectation.
They not only looked after my husband but me as well and I used to look forward to their visits each day they would often prepare his lunch or do some housework or the washing up which helped me to be with him more.He never had any skin problems his mental capacity seemed to improve. in the last few months of his life when he needed more care, they just expertly cared for him and nothing was too much for them. I would highly recommend Home Instead to anyone needing any care. Thank you so much for looking after us both.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for this wonderful and heartfelt 5* review. It was an absolute pleasure supporting your husband and ensuring that his final months were as enjoyable and comfortable as possible whilst also providing you with some respite which enabled you to spend as much time with him as possible. It is true that his mental capacity seemed to improve and we often find this occurs when the right care, which is respectful, not hurried and shows a genuine interest in the person and knowledge of how best to communicate is in place. Thank you for allowing us into your home and trusting us to care for your husband at such a sensitive time of your lives together.
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Review from Anthony G (Son of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead clearly understood the family needs to provide care for my mother, and allocated a team of carers who were very professional, compassionate and were crucial to my mothers well-being and a very important stable factor to my mothers day.


My mother looked forward to seeing regular carers

who were always very proficient and well trained in providing meals and personal care as required.


This engagement gave the family peace and reassurance that our mother was in very safe and capable hands with the team of carers that looked after her.


Very highly recommended.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonWhat a wonderful 5* review of our homecare services. Thank you so much. We pride oursevles on introducing a small team of regular care professionals to each client, as well as a dedicated client services manager, to ensure that care is truly tailored to each client's needs and preferences. We also visit at set times which is so important to providing stability to our clients. It's great to hear that as well as being beneficial to your mother, we were able to give you peace and reassurance.
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Review from Sonia H (Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am happy about the care and support I receive. The carers are all punctual and professional. I enjoy their company and they save me a lot of work! They have a lot of different talents such as help with hearing aids, unscrewing bottle tops, etc.
I miss them when my regulars are moved to different
clients. I understand this may be necessary at times but we all like our regular routine.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for taking the time to provide a review for us. It's lovely to hear that you enjoy their company and that you are benefit so much from their visits.
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Review from Gordon R (Son of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead could not have done more for my mother during her final years. After my Father passed she was on her own as we lived in Colorado and could only visit 4 times a year. Home Instead tailored a care and visit plan that suited mum's circumstances perfectly. Her carers were exceptional and went
far beyond being just employees carrying out their jobs. Nothing was too much for them to deal with. We would unreservedly recommend Home Instead to anyone who needs assistance or total care for their family members.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for taking the time to provide such a lovely review of the support we provided to your mum and to you and your wife as you navigated her aging from such a distance. Your unreserved recommendation means so much to us. It was an honour to care for your mum.
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Review from Julie G (Stepdaughter of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff & management very supportive & caring. The staff are compassionate & patient & take time to chat to my step-mother. They communicate well with her & let me know if there are any issues or problems that I need to know about or deal with.
Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & OrpingtonThank you for your kind review. I am so pleased that you are so happy with the support provided to your step mother.
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Review from J B (Wife of Client) published on 15 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Home Instead has been a good one, the people are very friendly and caring and don't mind whatever they do for you.
I'm very pleased with them and always look forward to seeing them.
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Review from Kevin K (Son of Client) published on 15 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked intensively at care providers. We decided on Home Instead and can honestly say it delivered everything we required.
Our mum was quite an handful at times but the carers were patient beyond belief and so caring.
I couldn't have asked for more.
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Review from C V (Daughter of Client) published on 15 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been excellent with my parents since they came out of hospital. both have very different needs, medications and support needs. The care is consistent and compassionate and lets them stay in their own home.
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Review from Claire M (Daughter of Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents had a live in carer from Home Instead since February 2024. They were very lucky to have the same lovely lady as the main carer for this whole period. They also had a regular cover carer for when their main carer was on leave. Together these two wonderful ladies looked after my mother (who
needed personal care as well as general household support) and were there in the last weeks of her life as she was on peaceful palliative care at home. The whole team at Home Instead, one member of staff in particular who was our client liaison for most of the 18 months, were a great support. When Mum was put on the end of life pathway they immediately stepped up and provided round the clock support for us and for the regular carer which made my Mum's end so calm and exactly as she, and the family, would have wished. I would completely recommend Home Instead.
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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Home Instead Bromley, Chislehurst & Orpington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 80 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Home Instead Bromley, Chislehurst & Orpington is calculated as follows: ( (464 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 480 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead Bromley, Chislehurst & Orpington is based on 80 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (3)

Sarah

Sarah

Job Title: Care Manager Joined: 2013

Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.

Laura

Laura

Job Title: Scheduling Manager Joined: 2018

Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.

Gill

Gill

Job Title: Administrator/CAREGiver Joined: 2016

Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.

Frequently Asked Questions about Home Instead Bromley, Chislehurst & Orpington

How many Carers does Home Instead Bromley, Chislehurst & Orpington employ?

Home Instead Bromley, Chislehurst & Orpington employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Bromley, Chislehurst & Orpington to verify any information. View our terms and conditions. Home Instead Bromley, Chislehurst & Orpington has an Enhanced Service - more info.