As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with...
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with shopping and errands, palliative care, respite care, nail care and live in care.
A family run business with a long-held reputation for providing high quality care, the company employs kind and caring staff and trains them to incredibly high standards. They have won many awards and industry accolades, but the best job satisfaction comes from supporting clients to remain in their own homes as they have always wished.
As well as the outstanding homecare the team provide to clients, as reviews on this website show, the company is well known for the high levels of kindness, help and empathy that it shows to clients' families which is greatly appreciated at what can be a difficult time for them.
Care Provided by Home Instead Bromley, Chislehurst & Orpington
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead Bromley, Chislehurst & Orpington to get a personalised quote:
Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.978) out of 10, based on 61 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 173 reviews.
Reviewer Connection to Home Instead Bromley, Chislehurst & Orpington
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Showing 173 reviews matching selected criteria
Review from J H (Daughter of Client) published on 24 March 2025 Submitted via Postal Card•
Overall Experience
Extremely happy with everything. The ladies are lovely, friendly and so helpful. We would thoroughly recommend Home Instead.
Extremely happy with everything. The ladies are lovely, friendly and so helpful. We would thoroughly recommend Home Instead.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your 5* review of the care at home we have been providing for the last couple of years. I am so pleased that you are so happy and appreciate you recommending us.
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Review from Jane T (Daughter of Client) published on 24 July 2024 Submitted via Postal Card•
Overall Experience
The care of my parents has been excellent and very professional. The carers are kind, thoughtful, very personable, fun and very patient. It is such a relief that my parents are being looked after so well. The client service manager always keeps me informed, the communication is excellent. She is so...
The care of my parents has been excellent and very professional. The carers are kind, thoughtful, very personable, fun and very patient. It is such a relief that my parents are being looked after so well. The client service manager always keeps me informed, the communication is excellent. She is so calm and kind with my parents - an absolute star. Home Instead enables my parents to stay in their home and gives me peace of mind. I could not be happier with Home Instead - they are wonderful.
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Review from S F (Son of Client) published on 14 June 2024 Submitted via Website•
Overall Experience
The care provided by the team at Home Instead has enabled my dad to stay in his home with dignity. Dad has improved immeasurably with his social skills since he has been cared for on a daily basis by the team.
The care provided by the team at Home Instead has enabled my dad to stay in his home with dignity. Dad has improved immeasurably with his social skills since he has been cared for on a daily basis by the team.
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Review from K B (Daughter of Client) published on 14 June 2024 Submitted via Website•
Overall Experience
We have been using Home Instead Bromley for over a year. The care and support they have provided is excellent. The fact the carers are matched to the person means my mum has found things in common with her carers which has made such a difference.
Everyone has been very kind and supportive from...
We have been using Home Instead Bromley for over a year. The care and support they have provided is excellent. The fact the carers are matched to the person means my mum has found things in common with her carers which has made such a difference.
Everyone has been very kind and supportive from office staff to care provided in the home. They are always willing to accommodate changes in schedules. They listen to us if we have any queries.
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Review from J S (Daughter of Client) published on 14 June 2024 Submitted via Website•
Overall Experience
Mum and Dad have had a live-in carer for the last 6 weeks. We could not have asked for anyone better as she matched their needs perfectly. It has been a weight off my mind to see how well they are cared for and how well they all interact. Lots of laughter! The whole team have been easy to deal...
Mum and Dad have had a live-in carer for the last 6 weeks. We could not have asked for anyone better as she matched their needs perfectly. It has been a weight off my mind to see how well they are cared for and how well they all interact. Lots of laughter! The whole team have been easy to deal with; both professional and efficient yet also empathetic. I would not hesitate to recommend them.
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Review from J C (Daughter of Client) published on 14 June 2024 Submitted via Website•
Overall Experience
The staff go above and beyond in the care they provid, including calling an ambulance when my father had a medical emergency and staying with him for reassurance until the crew were ready to take him to hospital. The support they give me when he has bouts of illness is invaluable. I live several...
The staff go above and beyond in the care they provid, including calling an ambulance when my father had a medical emergency and staying with him for reassurance until the crew were ready to take him to hospital. The support they give me when he has bouts of illness is invaluable. I live several hours travel away, so knowing he is so well looked after is really important.
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Review from Clare H (Daughter of Client) published on 14 June 2024 Submitted via Website•
Overall Experience
We have been using this service for over a year and I can say it's the best service we have ever had. The team from the carers to the management team are amazing and so professional my mum's carers are the kindest ladies we have ever met and if I could give them more stars I would.
Thank you, Home...
We have been using this service for over a year and I can say it's the best service we have ever had. The team from the carers to the management team are amazing and so professional my mum's carers are the kindest ladies we have ever met and if I could give them more stars I would.
Thank you, Home Instead.
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Review from Alison A (Daughter of Client) published on 14 June 2024 Submitted via Website•
Overall Experience
The carer chosen to care for my elderly father by Home Instead has been perfectly matched with his personality and needs. He is extremely happy with her and it is lovely to see him chatting away to her. The whole team are extremely helpful and professional. I would recommend them to anyone.
The carer chosen to care for my elderly father by Home Instead has been perfectly matched with his personality and needs. He is extremely happy with her and it is lovely to see him chatting away to her. The whole team are extremely helpful and professional. I would recommend them to anyone.
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Review from Steve G (Son of Client) published on 11 June 2024 Submitted via Website•
Overall Experience
Home Instead have provided excellent care for my 94-year-old dad who has Dementia since February. With their support and care, we can work together to keep Dad in his flat with some independence. The carers are very experienced and flexible when extra help is needed. Any concerns they have are...
Home Instead have provided excellent care for my 94-year-old dad who has Dementia since February. With their support and care, we can work together to keep Dad in his flat with some independence. The carers are very experienced and flexible when extra help is needed. Any concerns they have are communicated quickly and clearly. One carer makes Dad fresh fruit salad each time she visits, which he really likes.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 5-star review. We really appreciate it. We are really proud of our team whose desire to make a difference to our clients' lives, coupled with excellent training, means that any client concerns are quickly and effectively communicated to family members, where appropriate. Our...
Thank you for your 5-star review. We really appreciate it. We are really proud of our team whose desire to make a difference to our clients' lives, coupled with excellent training, means that any client concerns are quickly and effectively communicated to family members, where appropriate. Our care professionals are also great in the kitchen and enjoy providing healthy, fresh and tasty meals. I'm pleased your father is enjoying them.
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Review from Judith S (Daughter-in-law of Client) published on 11 June 2024 Submitted via Website•
Overall Experience
My 97-year-old mother-in-law has two visits a day from a team of carers who all treat her with respect and kindness so she can live in dignity at home. She has the same group of carers so has got to know and like them. It is great there is not a quick staff turnover. our concerns are dealt with...
My 97-year-old mother-in-law has two visits a day from a team of carers who all treat her with respect and kindness so she can live in dignity at home. She has the same group of carers so has got to know and like them. It is great there is not a quick staff turnover. our concerns are dealt with quickly and efficiently and Home Instead are responsive to requests.
We have regular catch-ups with the experienced coordinator who knows the family well.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your review and kind words. One of the things that sets us apart is the continuity of care we provide to our clients meaning that they have a dedicated, very small team of care professionals who visit on set times and days. We never send a stranger and we take great care of our staff...
Thank you for your review and kind words. One of the things that sets us apart is the continuity of care we provide to our clients meaning that they have a dedicated, very small team of care professionals who visit on set times and days. We never send a stranger and we take great care of our staff which means our staff retention and engagement is excellent. This means that personal care is delivered with dignity and any changes in a client's health or wellbeing are quickly recognised and acted upon. I'm so pleased you also appreciate your regular catch-ups with your mother-in-law's designated Client Service Manager.
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Review from A B (Daughter of Client) published on 31 May 2024 Submitted via Website•
Overall Experience
My 85-year-old mother has a full-time live-in carer provided by Home Instead which has allowed her to remain living in her own home. We as a family have always found the care provided by the care professionals to be of a high standard and empathetic towards our mother's needs. The management team...
My 85-year-old mother has a full-time live-in carer provided by Home Instead which has allowed her to remain living in her own home. We as a family have always found the care provided by the care professionals to be of a high standard and empathetic towards our mother's needs. The management team are well well-organised and very responsive to any issues that may arise. I would have no hesitation recommending Home Instead to anyone looking to put in place care for a loved one.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely 5* review. It's so appreciated that you have recognised the support of both our wonderful care professionals and dedicated management team. It's very kind of you to recommend us to others too.
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Review from S B (Client / Service User) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
I am very happy with all the carers, they put up with a silly old fool like me.
I am very happy with all the carers, they put up with a silly old fool like me.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. It is such a pleasure supporting you. It's been wonderful getting to know you over the last 6 years. We definitely don't put up with you, but very much enjoy spending time in your company and helping you to remain at home independently and happily. We also really...
Thank you for your lovely review. It is such a pleasure supporting you. It's been wonderful getting to know you over the last 6 years. We definitely don't put up with you, but very much enjoy spending time in your company and helping you to remain at home independently and happily. We also really appreciate your contribution to our Home Instead community - you are always so quick to support us at the events we have run over the years. Thank you.
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Review from P Y (Son of Client) published on 31 May 2024 Submitted via Review Postal Card•
Overall Experience
The care provided by the Home Instead team has been exemplary. While initially retained to provide companionship to my elderly mother, their role evolved as her needs changed. As her needs increased so did the team's effort and dedication to ensure she was safe, comfortable and cared for....
The care provided by the Home Instead team has been exemplary. While initially retained to provide companionship to my elderly mother, their role evolved as her needs changed. As her needs increased so did the team's effort and dedication to ensure she was safe, comfortable and cared for. Initially, it took a little time for her to accept the new faces and their presence in her life but she quickly responded to their positive outlook, gentle powers of persuasion and sheer humanity. I can confirm that Home Instead deserve top marks across the board and I would heartily recommend their service to anyone.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your kind words and 5* review of the care provided to your lovely mother. I remember our first phone call and your concern that your mum may initially be reluctant to have companionship support. However, it was great that she liked the care professionals and office team and very...
Thank you for your kind words and 5* review of the care provided to your lovely mother. I remember our first phone call and your concern that your mum may initially be reluctant to have companionship support. However, it was great that she liked the care professionals and office team and very quickly adapted and even enjoyed their company. Her needs changed more quickly than expected and I know the team worked diligently to ensure that those needs were met which I hope made a difficult time a little easier for you both.
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Review from S S (Daughter of Client) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
All the ladies who come in for companionship with my mum are lovely and chatty, they get on with a few jobs as required and then sit and talk to mum. We never have any problems.
All the ladies who come in for companionship with my mum are lovely and chatty, they get on with a few jobs as required and then sit and talk to mum. We never have any problems.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
It has been lovely seeing the developing relationships between your mum and her care professionals and I'm so pleased that they meet her needs and that the care package is smooth running. Thank you for taking the time to submit this review.
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Review from Margaret O (Client / Service User) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
All the ladies are lovely, very kind and good cooks. They are always kind and helpful and cheer me up. They are excellent.
All the ladies are lovely, very kind and good cooks. They are always kind and helpful and cheer me up. They are excellent.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
I am so pleased to hear how much you enjoy the visits from your care professionals. It's lovely that you can look forward to a lovely meal and some cheerful conversation when they visit. Thank you for reviewing us.
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Review from Wendy P (Client / Service User) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
I have only recently been visited by the carers for companionship and really appreciate it, especially being able to choose what we do and being able to go out.
I have only recently been visited by the carers for companionship and really appreciate it, especially being able to choose what we do and being able to go out.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your review. I'm really pleased you are enjoying the freedom that the support we provide gives you.
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Review from Joan B (Client / Service User) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
I find both of my helpers friendly, willing to do anything I need and regard them as new friends.
I find both of my helpers friendly, willing to do anything I need and regard them as new friends.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
We are so lucky to have such lovely care professionals who are able to form warm but professional relationships with our clients and I'm so pleased that their visits give you the practical support that helps you to live so independently as well as providing you with engaging social interaction. Thank you for your 5* review.
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Review from Paul S (Son of Client) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
Home Instead have been caring for my 94-year-old mother for four years now and have been nothing but excellent in their professionalism, communication and service. The carers are very kind and caring. I would have no hesitation in recommending this company to anyone.
Home Instead have been caring for my 94-year-old mother for four years now and have been nothing but excellent in their professionalism, communication and service. The carers are very kind and caring. I would have no hesitation in recommending this company to anyone.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your lovely review. We love it when clients who we have supported for a number of years provide 5* reviews which recognise that despite the passage of time we have maintained our high standards, consistently exceeded clients' expectations and remain worthy of recommendation....
Thank you so much for your lovely review. We love it when clients who we have supported for a number of years provide 5* reviews which recognise that despite the passage of time we have maintained our high standards, consistently exceeded clients' expectations and remain worthy of recommendation. We have some care professional team meetings coming up and I will share your feedback with all involved in your mother's care. Thank you.
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Review from A M (Client / Service User) published on 31 May 2024 Submitted via Postal Card•
Overall Experience
This has been a great help to me especially in the evening when dealing with my meal and dealing with changing my bedclothes. It has also been nice to have a conversation when I have probably not spoken to anyone all day and have been on my own.
This has been a great help to me especially in the evening when dealing with my meal and dealing with changing my bedclothes. It has also been nice to have a conversation when I have probably not spoken to anyone all day and have been on my own.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 5* review. I love the thought of our care professionals offering you a lovely evening meal, ensuring you have all you need at the end of the day and sharing conversation with you and alleviating any loneliness of the day. I know how much they enjoy the time they spend with you too.
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Review from Fiona H (Daughter of Client) published on 31 May 2024 Submitted via Website•
Overall Experience
Home Instead have supported my mum for several years on a regular basis. For my Mum it has given her lovely company and great support and allowed my sister to know, she is always so well cared for. My Mum always looks forward to their visits.
Home Instead are always professional and communicate...
Home Instead have supported my mum for several years on a regular basis. For my Mum it has given her lovely company and great support and allowed my sister to know, she is always so well cared for. My Mum always looks forward to their visits.
Home Instead are always professional and communicate with us at all times, as and when needed. Many thanks.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your five-star review. It's always lovely when clients who have been with us for many years are still so happy with the services we provide. Over the six years we have provided care and support to your mum we have really enjoyed her company and giving you peace of mind.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 March 2018
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead Bromley, Chislehurst & Orpington.
There are no accreditations posted yet for Home Instead Bromley, Chislehurst & Orpington.
Meet the Team (3)
Sarah Job Title Care ManagerJoined 2013
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality,...
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Laura Job Title Scheduling ManagerJoined 2018
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is...
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Gill Job Title Administrator/CAREGiverJoined 2016
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Bromley, Chislehurst & Orpington to verify any information. View our terms and conditions. Home Instead Bromley, Chislehurst & Orpington has an Enhanced Service -what an Enhanced Service includes.
