As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with...
Care Provided by Home Instead Bromley, Chislehurst & Orpington
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Companionship
Household Services
- Cleaning Service
Other Care Provided
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Prices
Available on request
Contact Home Instead Bromley, Chislehurst & Orpington to get a personalised quote:
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Sarah Larden (Registered Manager)
Home Instead Bromley, Chislehurst & Orpington Reviews (165)
Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.975) out of 10, based on 77 reviews in the last 2 years.
Over all time Home Instead Bromley, Chislehurst & Orpington has 165 reviews.
We have regular catch-ups with the experienced coordinator who knows the family well.
Thank you for your review and kind words. One of the things that sets us apart is the continuity of care we provide to our clients meaning that they have a dedicated, very small team of care professionals who visit on set times and days. We never send a stranger and we take great care of our staff...
My 85-year-old mother has a full-time live-in carer provided by Home Instead which has allowed her to remain living in her own home. We as a family have always found the care provided by the care professionals to be of a high standard and empathetic towards our mother's needs. The management team are well well-organised and very responsive to any issues that may arise. I would have no hesitation recommending Home Instead to anyone looking to put in place care for a loved one.
Thank you for your lovely 5* review. It's so appreciated that you have recognised the support of both our wonderful care professionals and dedicated management team. It's very kind of you to recommend us to others too.
I am very happy with all the carers, they put up with a silly old fool like me.
Thank you for your lovely review. It is such a pleasure supporting you. It's been wonderful getting to know you over the last 6 years. We definitely don't put up with you, but very much enjoy spending time in your company and helping you to remain at home independently and happily. We also really...
The care provided by the Home Instead team has been exemplary. While initially retained to provide companionship to my elderly mother, their role evolved as her needs changed. As her needs increased so did the team's effort and dedication to ensure she was safe, comfortable and cared for. Initially, it took a little time for her to accept the new faces and their presence in her life but she quickly responded to their positive outlook, gentle powers of persuasion and sheer humanity. I can confirm that Home Instead deserve top marks across the board and I would heartily recommend their service to anyone.
Thank you for your kind words and 5* review of the care provided to your lovely mother. I remember our first phone call and your concern that your mum may initially be reluctant to have companionship support. However, it was great that she liked the care professionals and office team and very...
All the ladies who come in for companionship with my mum are lovely and chatty, they get on with a few jobs as required and then sit and talk to mum. We never have any problems.
It has been lovely seeing the developing relationships between your mum and her care professionals and I'm so pleased that they meet her needs and that the care package is smooth running. Thank you for taking the time to submit this review.
All the ladies are lovely, very kind and good cooks. They are always kind and helpful and cheer me up. They are excellent.
I am so pleased to hear how much you enjoy the visits from your care professionals. It's lovely that you can look forward to a lovely meal and some cheerful conversation when they visit. Thank you for reviewing us.
I have only recently been visited by the carers for companionship and really appreciate it, especially being able to choose what we do and being able to go out.
Thank you for your review. I'm really pleased you are enjoying the freedom that the support we provide gives you.
I find both of my helpers friendly, willing to do anything I need and regard them as new friends.
We are so lucky to have such lovely care professionals who are able to form warm but professional relationships with our clients and I'm so pleased that their visits give you the practical support that helps you to live so independently as well as providing you with engaging social interaction. Thank you for your 5* review.
Home Instead have been caring for my 94-year-old mother for four years now and have been nothing but excellent in their professionalism, communication and service. The carers are very kind and caring. I would have no hesitation in recommending this company to anyone.
Thank you so much for your lovely review. We love it when clients who we have supported for a number of years provide 5* reviews which recognise that despite the passage of time we have maintained our high standards, consistently exceeded clients' expectations and remain worthy of recommendation....
This has been a great help to me especially in the evening when dealing with my meal and dealing with changing my bedclothes. It has also been nice to have a conversation when I have probably not spoken to anyone all day and have been on my own.
Thank you for your 5* review. I love the thought of our care professionals offering you a lovely evening meal, ensuring you have all you need at the end of the day and sharing conversation with you and alleviating any loneliness of the day. I know how much they enjoy the time they spend with you too.
For my Mum it has given her lovely company and great support and allowed my sister to know, she is always so well cared for. My Mum always looks forward to their visits.
Home Instead are always professional and communicate with us at all times, as and when needed. Many thanks.
Thank you for your five-star review. It's always lovely when clients who have been with us for many years are still so happy with the services we provide. Over the six years we have provided care and support to your mum we have really enjoyed her company and giving you peace of mind.
I met with 3 different care companies and Home Instead was a clear choice for my friend. First of all both my friend and I find every member of staff kind and easy to talk to. They are easy to communicate with and flexible if I need extra help sometimes. They are always on time and carry out set tasks including spending time chatting with my friend which is so important to us. I cannot speak more highly of the Home Instead team, they have mastered the balance of professionalism and making it feel like a friend has come to visit perfectly.
Thank you so much for taking the time to review our services. It's really important to think carefully about the best provider for somebody you care about and it's great to know that you chose us having met with two other providers. It's also lovely to hear that we made the decision easy for you...
Super impressed with the service. The carers allocated to my mum are perfect. They are punctual and do a great job, not only on the caring activities but also jobs around the house like bed changing, getting the washing on or hanging it out to dry etc. Mum has settled well with them and it has really helped me out knowing that she is well looked after and happy.
We so appreciate you taking the time to provide this 5 star review and also for your lovely comments. We always do our best to match our clients and care professionals based on values, interests and personality and we are so pleased that your mum's care professionals are perfect for her. When...
Mum has been lucky enough to have long relationships with the team of care professionals from Home Instead. One of the team has looked after her for more than 8 years. These relationships and the care that she receives from Home Instead are crucial in her life. Her carers keep her sense of self alive, they bring her fun and happiness and they look after her physical needs and provide safety. Their support is vital to her.
Thank you for your lovely reflections about the care provided to your mum over the last 8 years or so. It has been incredible supporting your mum for so long, and we love seeing her at the various events we have run over the years - she always brings her sense of fun with her! As you say, as...
I have been agreeably surprised by the help I have received. Always a smile, my helpers have become friends. Somewhat scared at the thought of sharing intimate details of my life with a stranger, the feeling soon passed. I now look forward to seeing them and miss them when they change or cannot make it. But everyone has been friendly and helpful. Moreover, they are always on time which in itself is good to know. The staff in the office are always there to help. Thank you Home Instead.
Thank you for your kind words and 5* review. It can be daunting when you are considering getting support from a care company and I am really pleased that despite your understandable reservations you have quickly got to know and like your care professionals. Thank you for recognising the team's kindness, excellent time keeping and the supportive office team.
My dealings with this company have always been a joy. From the first call to book the initial assessment of my father's needs. The carers and the lady in accounts, every single one of the staff have been thoughtful, kind, polite and efficient. I understand they are in the care industry but they genuinely care about their work and the service they provide.
Thank you for your lovely review recognising the excellent contribution of each member of our team to delivering an outstanding service to our clients and your dad in particular. I will pass your feedback on to the team at our daily meeting and I know it will be greatly appreciated.
My parents feel a real bond with their carers who, they are delighted to see, treat their home as carefully as they would their own. They go out of their way to accommodate their needs and wishes and frequently above and beyond what is necessary.
Very satisfied!
Thank you for your lovely review. It's lovely to hear that your parents look forward to seeing their care professionals and I am so pleased that you also feel supported. We understand the challenges of supporting parents as they age and it's really important to us that we form wonderful, supportive...
I have been a client of Home Instead for 2 years. I have always been impressed with their work.
Thank you for your lovely review. I can't quite believe we have been supporting you for 2 years, time has flown by and, during that time, it has been amazing to see what an incredible impact your care professionals have had on your life and general well-being. I am so pleased that you feel that way too.
From my experience, all the ladies that come to visit me are professional and friendly. I always enjoy their visits.
It's lovely to know that you enjoy the visits from your team of care professionals and that you find them to be professional and friendly. I will pass your feedback on to the team. It will mean so much to them.
The professional care given continues to give a very high level of care in cleansing my body, activating my mind and encouraging me to be a better person than I can be despite aches and pains and skin eruptions. When needed district nurses and doctors are approached. I still wish to be mobile and active but mostly content to be driven around by my caring, loving and professional caregiver.
Thank you for your lovely review. Supporting you gives the team great pleasure as does knowing that they are doing all they can to support you to remain as independent as possible despite your changing physical condition. It's great to know that we have been able to help you get appropriate medical...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 March 2018- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead Bromley, Chislehurst & Orpington.
Awards / Recognitions (13)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (3)
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
Frequently Asked Questions about Home Instead Bromley, Chislehurst & Orpington
How many Carers does Home Instead Bromley, Chislehurst & Orpington employ?
Home Instead Bromley, Chislehurst & Orpington employs 85 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Bromley, Chislehurst & Orpington to verify any information. View our terms and conditions. Home Instead Bromley, Chislehurst & Orpington has an Enhanced Service - more info.