Home Instead Bromley, Chislehurst & Orpington

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your 5* review recognising many of the different aspects of your experience with Home Instead. We do work hard to ensure the best possible experience for our clients and provide more than would generally be expected from a care provider. We loved the photos of you both enjoying your Valentine's Day meal and knowing that we had helped you celebrate in style. It was great fun too.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your heartfelt review of our care services. Supporting your parents as their needs have changed, from a couple of hours a week to live in care, has been a privilege and we are so pleased that no matter what stage their needs, our office team and care professionals were able to provide the high-quality care that they deserved. It's always sad to see clients' health deteriorate as they age but to be able to support them to live out their final years in the comfort of their own homes, surrounded by their memories and loved ones, as they have always wished to do is very rewarding and something the team take pride in doing well. I'm so pleased your siblings also found the support provided and resulting peace of mind to be comforting. We really enjoyed working together with your family, to support your parents, and are grateful to you for the positive relationships we built with you all over the past five years. The team were very fond of your parents. They are missed.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your five-star review of our services. We pride ourselves on delivering person-centred care and I'm so pleased that the team were both proactive and sensitive to your needs.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your kind review. It was our pleasure to support your aunt and uncle over a five year period enabling them to remain at home, together, until the end of their lives, as they had always wished. When we first met them they were devastated because a period of ill health of one of them had led to them living apart for the first time in their long marriage; one at home and one in a care home. We promised that we would provide care that would enable them to be reunited at home and are so pleased we were able to achieve this. The team supporting your aunt and uncle were exceptional and a couple of them supported them from the first to the last day - a great example of the continuity of care that matters to us at Home Instead. We worked hard to ensure that the care provided met the needs of both your aunt and uncle who had very different and, in later years, complex needs and we are also pleased that you, as their family, also felt supported. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is such a lovely review. Thank you for recommending our services to others. Supporting your dad was such a pleasure and it was lovely working together with you to ensure that all his needs were met. We miss you both but think of you often when we catch sight of your dad's book, that you kindly gave us, on the shelf in the office. Thanks for sharing your lives with us.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for appreciating the high-quality care we provide to your friend and the difference it makes to her life. Thank you too for taking the time to provide this wonderful review.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. I am so pleased to hear of your husband's continuing improvement after his accident and also that our wonderful staff at Home Instead have helped you both during what has been a difficult time for you both.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

We so appreciate you taking the time to write such a lovely review, thank you. We always work hard to provide help and support for family members as well as for our clients and I am so pleased to hear that you experienced this. I know that the team very much enjoyed working together with you and your mum to ensure the care was perfect for her. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. Often encouraging loved ones to accept care can be difficult and it's really heartwarming to hear that although your dad was unsure about the idea, the pleasant approach of our team encouraged him to give it a try. We know that outstanding care happens when kind, caring people take the time to get to know each client well and it's great to hear that in consulting your dad they have, together, been able to establish a routine which not only he is happy with but which has led to improvements in his nutrition and hydrations needs as well as a general improvement in his health and wellbeing. It's great that he enjoys the company too. Thank you again.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your kind review. I am pleased your aunt is so happy. She often tells us that she is fond of her small team of care professionals and appreciates their kindness. They are brilliant at supporting your aunt to be as independent as possible despite her frailty and I know she really values that. It's also lovely to know that you have peace of mind and I'm so pleased that the office team has been able to help you navigate your way to meeting your aunt's care needs.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a wonderful review. Thank you so much. It was awful to hear of the poor care your parents had received from other providers, and I am so pleased that we have been able to restore your faith in care and show you how fantastic and outstanding care is. It is a pleasure to support your parents and to work with you to achieve the best experience possible for them in their later years. Thank you for saying that Home Instead Bromley is a perfect example of care. This is what we try to achieve for every client every day and it is so lovely when this is recognised. I will pass on your lovely comments to our team. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely 5* review. It's lovely to know that you are so happy and that you have found the service to be professional, friendly and informative. Having a dedicated client services manager for each client really helps to maintain excellent communication between the team, client and family which is so beneficial to all parties. We do employ some wonderful care professionals too and it's great to know that they are well-matched to your mother. Thank you for recommending Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review. Thank you. It is really important that family members who become main carers to a loved one are able to take a break and recharge their batteries, and I am so pleased that the care we provide to your father enables your mother to do just that. It's also great that your father enjoys the care and companionship of his lovely care professionals and is relaxed and happy.