Home Instead Bromley, Chislehurst & Orpington

We have been with home instead for 4 months and have found them to have good organisation from CEO downwards. There carers are excellent - 6 stars - and nothing is to small for them to tackle . Would recommend to interested parties . The Christmas's party was happy occasion and the valentines even went off well.

I was recommended to Home Instead by a friend who already used their services. Having looked after my husband for 2 years, who suffers with Alzheimer's and dementia, I needed some respite. After meeting management and staff I decided to go ahead and have been very pleased with the care my husband has received. I have also been able to leave my husband for a day, confident in the knowledge that he would be happy and well cared for.

We are very pleased with the care that we have received from the ladies who look after my husband in the mornings. They have been very kind and encouraging him to be more active, which has helped his general well being.

Home instead provides an excellent service. It is professionally run and the communication between them and us is faultless. The carers are kind, caring and willing to do anything Mum requires. Their daily visits have reassured her and provided a much needed regular point of contact. We are delighted with all they do for our Mum.

My mother-in-law has had assistance from Home Instead for the last few months on a daily basis, and we have found this to be an invalueable service to our family and to my mother-in-law. The carers, we have had, we have found to be absolutely fantastic. They are all very friendly, caring and extremely approachable. When we have contacted the office with any queries or changes or for advice, they have been totally obliging in all ways and you never feel you are being a hindrance to them.

As a family, we would 100% recommend Home Instead.

Very satisfied.

Home Instead have been helping me look after my husband for over a year, and all the helpers have been very kind and helpful.

The carers are so lovely - warm, kind and really caring. My mum has really bonded with them so well and it's great to have someone visit her each day and offer some companionship. My mum was a little sceptical at first but both carers she has have won her over very quickly.

We have used Homeinstead services for a number of years for our mum. The team are always professional and kind and go beyond the call of duty for their elderly clients. They have enabled us to keep our mum at home with dignity.

Kitty said she was really pleased with the care given to her by Home Instead. She was treated with respect and enjoyed the time she spent with all her carers. Kitty loved to chat and really enjoyed their company and felt safe and well looked after.

Carers are most pleasant and helpful. They soon get to know your preferences, and will go the extra mile to help. No request seems to difficult. I like the way new carers are introduced to you first. Although I have a number of carers, they all bring something different to the role

I could not be happier with the care and support given to my mother-in-law from Home Instead Bromley. She has a group of carers who look after her on rotation 3 times a day 7 days a week, she is very comfortable with them and knows them all well. They are always very caring, friendly, professional, and respectful, both with mum and the rest of the family. The communication between the family and the carers, and the family and the care manager is excellent and the care manager always keeps me informed if they feel there are any issues with mums health that need addressing, or if the GP needs to be contacted for any reason. The carers always turn up on time, and if for any reason they are not able to be there on time ( which is extremely rare) they make sure we are aware that they are running late, or that another career will attending if required, and they never send someone who mum has not met. Overall I would highly recommend Home Instead to anyone who require care at home.

I have told many friends of my dealings with this company as I highly recommend them.

Home Instead have provided an excellent service for my mother , very impressed and happy with how they treated her always with care kindness, and respect. This is the fourth parent that I have employed Home Instead to look after , they are always punctual arriving at the agreed time and I would wholeheartedly recommend them. The carers are excellent and the office staff always accommodating and very helpful.

We first needed carers for my husband in June 2025, we were immediately confident in the care he was given. We had a team of about eight lovely ladies and he grew to look forward to their coming and they were always kind caring and the actual care they gave him was above and beyond any expectation. They not only looked after my husband but me as well and I used to look forward to their visits each day they would often prepare his lunch or do some housework or the washing up which helped me to be with him more.He never had any skin problems his mental capacity seemed to improve. in the last few months of his life when he needed more care, they just expertly cared for him and nothing was too much for them. I would highly recommend Home Instead to anyone needing any care. Thank you so much for looking after us both.

Home Instead clearly understood the family needs to provide care for my mother, and allocated a team of carers who were very professional, compassionate and were crucial to my mothers well-being and a very important stable factor to my mothers day.

My mother looked forward to seeing regular carers who were always very proficient and well trained in providing meals and personal care as required.

This engagement gave the family peace and reassurance that our mother was in very safe and capable hands with the team of carers that looked after her.

Very highly recommended.

I miss them when my regulars are moved to different clients. I understand this may be necessary at times but we all like our regular routine.

Home Instead could not have done more for my mother during her final years. After my Father passed she was on her own as we lived in Colorado and could only visit 4 times a year. Home Instead tailored a care and visit plan that suited mum's circumstances perfectly. Her carers were exceptional and went far beyond being just employees carrying out their jobs. Nothing was too much for them to deal with. We would unreservedly recommend Home Instead to anyone who needs assistance or total care for their family members.

Staff & management very supportive & caring. The staff are compassionate & patient & take time to chat to my step-mother. They communicate well with her & let me know if there are any issues or problems that I need to know about or deal with.

I'm very pleased with them and always look forward to seeing them.