Home Instead Bromley, Chislehurst & Orpington

Kitty said she was really pleased with the care given to her by Home Instead. She was treated with respect and enjoyed the time she spent with all her carers. Kitty loved to chat and really enjoyed their company and felt safe and well looked after.

Carers are most pleasant and helpful. They soon get to know your preferences, and will go the extra mile to help. No request seems to difficult. I like the way new carers are introduced to you first. Although I have a number of carers, they all bring something different to the role

I could not be happier with the care and support given to my mother-in-law from Home Instead Bromley. She has a group of carers who look after her on rotation 3 times a day 7 days a week, she is very comfortable with them and knows them all well. They are always very caring, friendly, professional, and respectful, both with mum and the rest of the family. The communication between the family and the carers, and the family and the care manager is excellent and the care manager always keeps me informed if they feel there are any issues with mums health that need addressing, or if the GP needs to be contacted for any reason. The carers always turn up on time, and if for any reason they are not able to be there on time ( which is extremely rare) they make sure we are aware that they are running late, or that another career will attending if required, and they never send someone who mum has not met. Overall I would highly recommend Home Instead to anyone who require care at home.

I have told many friends of my dealings with this company as I highly recommend them.

Home Instead have provided an excellent service for my mother , very impressed and happy with how they treated her always with care kindness, and respect. This is the fourth parent that I have employed Home Instead to look after , they are always punctual arriving at the agreed time and I would wholeheartedly recommend them. The carers are excellent and the office staff always accommodating and very helpful.

We first needed carers for my husband in June 2025, we were immediately confident in the care he was given. We had a team of about eight lovely ladies and he grew to look forward to their coming and they were always kind caring and the actual care they gave him was above and beyond any expectation. They not only looked after my husband but me as well and I used to look forward to their visits each day they would often prepare his lunch or do some housework or the washing up which helped me to be with him more.He never had any skin problems his mental capacity seemed to improve. in the last few months of his life when he needed more care, they just expertly cared for him and nothing was too much for them. I would highly recommend Home Instead to anyone needing any care. Thank you so much for looking after us both.

Home Instead clearly understood the family needs to provide care for my mother, and allocated a team of carers who were very professional, compassionate and were crucial to my mothers well-being and a very important stable factor to my mothers day.

My mother looked forward to seeing regular carers who were always very proficient and well trained in providing meals and personal care as required.

This engagement gave the family peace and reassurance that our mother was in very safe and capable hands with the team of carers that looked after her.

Very highly recommended.

I miss them when my regulars are moved to different clients. I understand this may be necessary at times but we all like our regular routine.

Home Instead could not have done more for my mother during her final years. After my Father passed she was on her own as we lived in Colorado and could only visit 4 times a year. Home Instead tailored a care and visit plan that suited mum's circumstances perfectly. Her carers were exceptional and went far beyond being just employees carrying out their jobs. Nothing was too much for them to deal with. We would unreservedly recommend Home Instead to anyone who needs assistance or total care for their family members.

Staff & management very supportive & caring. The staff are compassionate & patient & take time to chat to my step-mother. They communicate well with her & let me know if there are any issues or problems that I need to know about or deal with.

I'm very pleased with them and always look forward to seeing them.

I couldn't have asked for more.

The team have been excellent with my parents since they came out of hospital. both have very different needs, medications and support needs. The care is consistent and compassionate and lets them stay in their own home.

My parents had a live in carer from Home Instead since February 2024. They were very lucky to have the same lovely lady as the main carer for this whole period. They also had a regular cover carer for when their main carer was on leave. Together these two wonderful ladies looked after my mother (who needed personal care as well as general household support) and were there in the last weeks of her life as she was on peaceful palliative care at home. The whole team at Home Instead, one member of staff in particular who was our client liaison for most of the 18 months, were a great support. When Mum was put on the end of life pathway they immediately stepped up and provided round the clock support for us and for the regular carer which made my Mum's end so calm and exactly as she, and the family, would have wished. I would completely recommend Home Instead.

I was very happy with the support provided by Home Instead Bromley. All of the carers were lovely especially one lady in particular who was the main carer for my Mother and Father. Sadly both my parents are now in a care home following a number of health related issues, but I appreciate the support that Home Instead provided whilst they were at home. The engagement process was very easy and the management a pleasure to deal with (thanks). I would not hesitate to recommend this company.

My brother and I couldn't continue to care for our 102-year-old Mother at home without our carers from Home Instead. They are to a woman patient, knowledgeable, dependable and empathetic whilst remaining entirely professional. They are a kind, funny and interesting company for my mum when she is up and about and copes so well with her more difficult episodes of withdrawal anger. We depend on them and in their support for mum, my brother and I feel supported too.

The manager is a wonderful and helpful manager, very approachable and compassionate. Dad's carer is amazing and I feel secure and take comfort in leaving him in her hands.

I am being loved and cared for by both of my carers. I love them both very much. Time with them is always interesting. They both make me feel they like caring for me.

All my professionals are very efficient and caring.

After a calamitous fall (4-3-25), I needed help at short notice, and it was provided promptly, thanks to your efficient team.