Home Instead Bromley, Chislehurst & Orpington

The carers have been sympathetic and understanding to my father's needs. Treating him with dignity and respect at all times.

I have had excellent care from everyone - carers and staff! If anyone finds themselves in my situation I would strongly advise them to pick up the phone and call Home Instead!

I would like to thank the team at Home Instead (Bromley) who looked after my mother following a hip replacement operation. Home Instead stepped in when another care provider dropped out at the last minute (on the day of the operation) and provide pragmatic solutions. For the six weeks my mother received care from the team, all the carers were punctual and took extremely good care of my mother, which included helping her to wash and dress. My mother will require a second hip operation next year and I will have no hesitation in contacting Home Instead to provide care following this. With special thanks to the carers you were all super, and to the two ladies for putting the care package together so quickly.

As you can see from our responses we are very happy with our relationship with Home Instead and their team we have caring for us.

We have in the office of Home Instead an excellent member who will choose suitable people to train as carers and they are right for the person they go to. We listen to problems and try to help them with advice. One big happy family.

An excellent holistic approach and high standards of care.

Excellent, professional, friendly service consistency of staffing has been excellent - carers get to know Mum very well and vice versa.

The Home Instead team provide care/companionship for my Mum who is 86, lives on her own and is in the early stages of dementia. We have a carer going in for an hour a day Mon-Fri (soon to also include Sunday) at lunchtime. They ensure Mum has lunch, perform some housework tasks and sit and chat over a cup of tea. In addition the Home Instead team have taken Mum to GP and Dentist appointments when necessary. The carers are friendly and Mum enjoys their visits. The office staff are very helpful, the charges are reasonable and the billing process is clear and convenient.

It has been a fantastic experience. The care and support given is excellent - always caring, gentle and understanding. To see my mother relaxed and happy and joking with her carer is wonderful. I am able to leave her and go out without worrying about her welfare.

Home Instead provide comfort and reassurance and happiness towards me as a client. All the staff are lovely and thoughtful.

I am more than happy with the home care service currently being provided to my mother. Mum's carer is very caring, gets on well and has a laugh and a joke making her feel comfortable and she is a lovely person.