As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with...
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with shopping and errands, palliative care, respite care, nail care and live in care.
A family run business with a long-held reputation for providing high quality care, the company employs kind and caring staff and trains them to incredibly high standards. They have won many awards and industry accolades, but the best job satisfaction comes from supporting clients to remain in their own homes as they have always wished.
As well as the outstanding homecare the team provide to clients, as reviews on this website show, the company is well known for the high levels of kindness, help and empathy that it shows to clients' families which is greatly appreciated at what can be a difficult time for them.
Care Provided by Home Instead Bromley, Chislehurst & Orpington
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead Bromley, Chislehurst & Orpington to get a personalised quote:
Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.978) out of 10, based on 61 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 173 reviews.
Reviewer Connection to Home Instead Bromley, Chislehurst & Orpington
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Showing 173 reviews matching selected criteria
Review from K L (Daughter of Client) published on 16 March 2020 Submitted via Postal Card•
Overall Experience
As a family, we have found Home Instead to be efficient, reliable and caring in all aspects. They introduce new carers with a team member overseeing tasks to be completed. Every member of staff was friendly and kept us informed at all times. On two emergency occasions, the whole team and carers...
As a family, we have found Home Instead to be efficient, reliable and caring in all aspects. They introduce new carers with a team member overseeing tasks to be completed. Every member of staff was friendly and kept us informed at all times. On two emergency occasions, the whole team and carers alike pulled together to give full support for which I will always be thankful. All carers were so friendly and caring and our client books completed in full detail.
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Review from A C (Daughter of Client) published on 13 February 2020 Submitted via Website•
Overall Experience
Throughout the time was receiving care from Home Instead, the level was good to excellent. Overall, very caring and efficient.
Throughout the time was receiving care from Home Instead, the level was good to excellent. Overall, very caring and efficient.
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Review from Jackie M (Daughter of Client) published on 13 February 2020 Submitted via Website•
Overall Experience
I am thrilled with the professional and caring service.
The carers have been sympathetic and understanding to my father's needs. Treating him with dignity and respect at all times.
I am thrilled with the professional and caring service.
The carers have been sympathetic and understanding to my father's needs. Treating him with dignity and respect at all times.
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Treated with Dignity
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Review from O H (Client / Service User) published on 4 February 2020 Submitted via Postal Card•
Overall Experience
When I turned 90 years old with no relations and few friends left, I decided to look for some extra help. I saw an advert for Home Instead and gave them a call and nearly 4 years later I am still with them.
I have had excellent care from everyone - carers and staff! If anyone finds themselves in...
When I turned 90 years old with no relations and few friends left, I decided to look for some extra help. I saw an advert for Home Instead and gave them a call and nearly 4 years later I am still with them.
I have had excellent care from everyone - carers and staff! If anyone finds themselves in my situation I would strongly advise them to pick up the phone and call Home Instead!
↩Reply from Karina Brown, at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. I can't believe it has been four years since we first met you. During that time it has been a pleasure to give you a little extra help. We look forward to continuing being part of your life.
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Review from Kristine P (Daughter of Client) published on 21 October 2019 Submitted via Website•
Overall Experience
I would like to thank the team at Home Instead (Bromley) who looked after my mother following a hip replacement operation. Home Instead stepped in when another care provider dropped out at the last minute (on the day of the operation) and provide pragmatic solutions. For the six weeks my mother...
I would like to thank the team at Home Instead (Bromley) who looked after my mother following a hip replacement operation. Home Instead stepped in when another care provider dropped out at the last minute (on the day of the operation) and provide pragmatic solutions. For the six weeks my mother received care from the team, all the carers were punctual and took extremely good care of my mother, which included helping her to wash and dress. My mother will require a second hip operation next year and I will have no hesitation in contacting Home Instead to provide care following this. With special thanks to the carers you were all super, and to the two ladies for putting the care package together so quickly.
↩Reply from Karina Brown, at Home Instead Bromley, Chislehurst & Orpington
Thank you for taking time to review us. We pride ourselves on being responsive and love to help clients find solutions to any difficulties they may be experiencing, so we were delighted that you invited us to step in after you had been badly let down. We really enjoyed supporting your mother...
Thank you for taking time to review us. We pride ourselves on being responsive and love to help clients find solutions to any difficulties they may be experiencing, so we were delighted that you invited us to step in after you had been badly let down. We really enjoyed supporting your mother whilst also enabling her to retain as much independence as possible to ensure a speedy and successful recovery following her hip operation. Thank you for recommending us and we look forward to supporting your mother again following her second hip operation next year. In the meantime, we hope to see her at the Home Instead carol service later this year. We'll be in touch with details.
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Review from Anthony H (Husband of Client) published on 2 August 2019 Submitted via Postal Card•
Overall Experience
As you can see from our responses we are very happy with our relationship with Home Instead and their team we have caring for us.
As you can see from our responses we are very happy with our relationship with Home Instead and their team we have caring for us.
↩Reply from Karina Brown, at Home Instead Bromley, Chislehurst & Orpington
Thank you for taking the time to review our services. Supporting you both is an absolute pleasure and we are delighted you benefit so much from our visits. We also love welcoming you to our Love to Move (cognitive enhancement) sessions every Monday which are made all the more fun for having you there.
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Review from Vivien D (Client / Service User) published on 5 July 2019 Submitted via Postal Card•
Overall Experience
We have in the office of Home Instead an excellent member who will choose suitable people to train as carers and they are right for the person they go to. We listen to problems and try to help them with advice. One big happy family.
We have in the office of Home Instead an excellent member who will choose suitable people to train as carers and they are right for the person they go to. We listen to problems and try to help them with advice. One big happy family.
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Review from Rebecca C (Daughter of Client) published on 18 June 2019 Submitted via Postal Card•
Overall Experience
I feel my mother is in very good hands. She has a regular team of carers that have built a good rapport with her and the family.
An excellent holistic approach and high standards of care.
I feel my mother is in very good hands. She has a regular team of carers that have built a good rapport with her and the family.
An excellent holistic approach and high standards of care.
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Management
Treated with Dignity
Value for Money
Review from Charles D (Son of Client) published on 3 June 2019 Submitted via Postal Card•
Overall Experience
Excellent, professional, friendly service consistency of staffing has been excellent - carers get to know Mum very well and vice versa.
Excellent, professional, friendly service consistency of staffing has been excellent - carers get to know Mum very well and vice versa.
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Treated with Dignity
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Review from Peter W (Son of Client) published on 3 June 2019 Submitted via Website•
Overall Experience
The Home Instead team provide care/companionship for my Mum who is 86, lives on her own and is in the early stages of dementia. We have a carer going in for an hour a day Mon-Fri (soon to also include Sunday) at lunchtime. They ensure Mum has lunch, perform some housework tasks and sit and chat...
The Home Instead team provide care/companionship for my Mum who is 86, lives on her own and is in the early stages of dementia. We have a carer going in for an hour a day Mon-Fri (soon to also include Sunday) at lunchtime. They ensure Mum has lunch, perform some housework tasks and sit and chat over a cup of tea. In addition the Home Instead team have taken Mum to GP and Dentist appointments when necessary. The carers are friendly and Mum enjoys their visits. The office staff are very helpful, the charges are reasonable and the billing process is clear and convenient.
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Review from Susan L (Daughter of Client) published on 3 June 2019 Submitted via Postal Card•
Overall Experience
It has been a fantastic experience. The care and support given is excellent - always caring, gentle and understanding. To see my mother relaxed and happy and joking with her carer is wonderful. I am able to leave her and go out without worrying about her welfare.
It has been a fantastic experience. The care and support given is excellent - always caring, gentle and understanding. To see my mother relaxed and happy and joking with her carer is wonderful. I am able to leave her and go out without worrying about her welfare.
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Review from Rose R (Client / Service User) published on 3 June 2019 Submitted via Postal Card•
Overall Experience
Home Instead provide comfort and reassurance and happiness towards me as a client. All the staff are lovely and thoughtful.
Home Instead provide comfort and reassurance and happiness towards me as a client. All the staff are lovely and thoughtful.
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Review from Chris A (Son of Client) published on 1 June 2016 Submitted via Review Postal Card•
Overall Experience
I am more than happy with the home care service currently being provided to my mother. Mum's carer is very caring, gets on well and has a laugh and a joke making her feel comfortable and she is a lovely person.
I am more than happy with the home care service currently being provided to my mother. Mum's carer is very caring, gets on well and has a laugh and a joke making her feel comfortable and she is a lovely person.
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Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 March 2018
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead Bromley, Chislehurst & Orpington.
There are no accreditations posted yet for Home Instead Bromley, Chislehurst & Orpington.
Meet the Team (3)
Sarah Job Title Care ManagerJoined 2013
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality,...
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Laura Job Title Scheduling ManagerJoined 2018
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is...
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Gill Job Title Administrator/CAREGiverJoined 2016
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
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