Home Instead Bromley, Chislehurst & Orpington

Home Instead has provided support for my late parents from 2018, when they helped with preparing and clearing up at lunchtime. As my parents’ health declined, we asked Home Instead for more and more support until, in Autumn 2022, we realised that a live-in carer was needed. From the beginning, we appreciated how much Home Instead tried to match carers with clients: my mother, in particular, found their kindness and conversation a real boost to her quality of life. That was even more crucial when it came to live-in caregivers. My mother died in August 2023, my father died in January 2024. In both cases, the live-in caregivers were a familiar and comforting presence for both my parents, me and my siblings. We felt as a family that we could not have provided a better care solution for my parents in the last years of their lives. They were both 94 and they both died at home, as they had wished.

Very quick response. Very professional and always introduced new carers. Always prompt. Delivered personal care in the initial phase with tact. Anticipated needs and offered to help rather than dictate it. We had a very quick response when we needed help. We liked all the staff and can't think of anything critical to say. Well done.

Home instead was absolutely wonderful to my dad until he passed away. If I were to recommend a care agency to anyone in the area, it would be them. They were always so caring, kind and gave my dad dignity and respect. In lots of ways I miss the team now that we no longer need their services and that tells you how much of a comfort and support they were to my dad and our family. Thank you!

We cannot thank you all enough for your kindness and expertise in caring for our loved ones.

Home Instead have assisted around the house and provided companionship and care which has made my friend feel comfortable and well cared for. They have taken my friend out and about giving her the opportunity to take part in activities that she could not do if it were not for Home Instead's care. It has made an invaluable difference to her life and we are both very satisfied and pleased.

Reliable pleasant service. Have helped in all things relating to the welfare of us both. My husband has #neck and concussion and has been very limited in his activities, bed for several weeks. We have consistent staff and new staff are accompanied by the case manager. Communication and domestic ability are great. The staff are cheerful, willing and aware of the big changes we had to take.

Home Instead at Coney Hall were recommended to me by a friend in the area when I was looking for carers for my mum who had dementia. From the first visit to assess Mum's needs, to the last visit earlier this year when Mum had to go into a care home, we all as a family received caring and professional help and support. I would not hesitate to recommend the team in Coney Hall.

Asking my father how he is being looked after - to quote, "I am extremely well looked after and very happy".

Excellent start. The carer's pros and support team are just a phone call away. Always happy and very helpful and good company.

Our whole experience with Home Instead (Bromley, Chislehurst and Orpington) has been excellent. From the start, the meeting with the managers to decide on a care plan was easy, pleasant and reassuring. My dad had been reluctant to have carers but the managers were so kind and friendly and really took the time to listen to him and get to know him. The carers are so helpful and my dad enjoys their visits. I’m able to look at the carers’ notes each day which gives me great reassurance. Having the carers come in each day has given my dad a routine, has got him eating and drinking well and he’s been so much healthier since the carers have been coming. Best of all they have given him company and friendship. The help around the house has also been a big help. I thoroughly recommend Home Instead (Bromley, Chislehurst and Orpington).

My aunt has told me that she finds Home Instead (Bromley, Chislehurst and Orpington) is genuinely caring and she is becoming fond of her small team of carers. They are always punctual and she values the fact that they all respect her as an individual, in spite of her frailty and dependence on them for all her daily needs. As next of kin, my aunt's confidence in Home Instead (Bromley, Chislehurst and Orpington) gives me welcome peace of mind and whenever I have had any queries, I have found them caring and very responsive towards me as well, helping me navigate the sometimes complicated care service landscape locally.

From the outset, the Home Instead care team have worked with us, who are my parents, and their conduct and approach have been professional, but most of all, caring. They have restored our faith as a family in what a care team should be like. The low benchmark of the care provided through the local authority contracted care meant that when we started this process with Home Instead, my expectations were not that high, but I am pleased that they have been greatly exceeded. Nothing is too much, and they bend over backwards to work with us and with my parents. They are the perfect example of care as it should be provided, and have worked tirelessly to maintain my parent's dignity.

Good job by Home Instead (Bromley, Chislehurst and Orpington) all ladies worked hard on the team.

Since my mother’s care package was initiated in September 2022 I can confirm that the service organised and provided has been nothing but professional, friendly and informative. Good liaison has been maintained between the care provider and our family, keeping everyone in the loop, which is obviously paramount! My mother is extremely satisfied with the carers who are polite, friendly, cooperative and helpful. I am extremely relieved to have such a professional company involved and wouldn’t hesitate to recommend Home Instead to anyone.

As a family, we are very pleased with Home Instead.

Our family really appreciate your quality of services.

My father and I are very thankful for the care shown to my mother, who suffers from dementia and requires full hands-on personal care. She is completely immobile and unable to converse but responds by joining in their singing of old-time musical favourites and nursery rhymes, which keeps her calm. All the team treat her with care and kindness. We have no hesitation in recommending Home Instead for looking after your loved ones.

The care team coordinator and her team provide my mum with excellent care. They are with her every day and she enjoys their company a great deal. The team keep me well informed and give me common-sense solutions to anything that comes up with Mum's care. They are always nice and importantly, make everything fun and positive.

My parents were both very happy with the care they received, and I would definitely recommend Home Instead as a care provider.

I would recommend Home Instead to everyone looking for care for relatives.