Home Instead Bromley, Chislehurst & Orpington

Home Instead at Coney Hall were recommended to me by a friend in the area when I was looking for carers for my mum who had dementia. From the first visit to assess Mum's needs, to the last visit earlier this year when Mum had to go into a care home, we all as a family received caring and professional help and support. I would not hesitate to recommend the team in Coney Hall.

Asking my father how he is being looked after - to quote, "I am extremely well looked after and very happy".

Excellent start. The carer's pros and support team are just a phone call away. Always happy and very helpful and good company.

Our whole experience with Home Instead (Bromley, Chislehurst and Orpington) has been excellent. From the start, the meeting with the managers to decide on a care plan was easy, pleasant and reassuring. My dad had been reluctant to have carers but the managers were so kind and friendly and really took the time to listen to him and get to know him. The carers are so helpful and my dad enjoys their visits. I’m able to look at the carers’ notes each day which gives me great reassurance. Having the carers come in each day has given my dad a routine, has got him eating and drinking well and he’s been so much healthier since the carers have been coming. Best of all they have given him company and friendship. The help around the house has also been a big help. I thoroughly recommend Home Instead (Bromley, Chislehurst and Orpington).

My aunt has told me that she finds Home Instead (Bromley, Chislehurst and Orpington) is genuinely caring and she is becoming fond of her small team of carers. They are always punctual and she values the fact that they all respect her as an individual, in spite of her frailty and dependence on them for all her daily needs. As next of kin, my aunt's confidence in Home Instead (Bromley, Chislehurst and Orpington) gives me welcome peace of mind and whenever I have had any queries, I have found them caring and very responsive towards me as well, helping me navigate the sometimes complicated care service landscape locally.

From the outset, the Home Instead care team have worked with us, who are my parents, and their conduct and approach have been professional, but most of all, caring. They have restored our faith as a family in what a care team should be like. The low benchmark of the care provided through the local authority contracted care meant that when we started this process with Home Instead, my expectations were not that high, but I am pleased that they have been greatly exceeded. Nothing is too much, and they bend over backwards to work with us and with my parents. They are the perfect example of care as it should be provided, and have worked tirelessly to maintain my parent's dignity.

Good job by Home Instead (Bromley, Chislehurst and Orpington) all ladies worked hard on the team.

Since my mother’s care package was initiated in September 2022 I can confirm that the service organised and provided has been nothing but professional, friendly and informative. Good liaison has been maintained between the care provider and our family, keeping everyone in the loop, which is obviously paramount! My mother is extremely satisfied with the carers who are polite, friendly, cooperative and helpful. I am extremely relieved to have such a professional company involved and wouldn’t hesitate to recommend Home Instead to anyone.

As a family, we are very pleased with Home Instead.

Our family really appreciate your quality of services.

My father and I are very thankful for the care shown to my mother, who suffers from dementia and requires full hands-on personal care. She is completely immobile and unable to converse but responds by joining in their singing of old-time musical favourites and nursery rhymes, which keeps her calm. All the team treat her with care and kindness. We have no hesitation in recommending Home Instead for looking after your loved ones.

The care team coordinator and her team provide my mum with excellent care. They are with her every day and she enjoys their company a great deal. The team keep me well informed and give me common-sense solutions to anything that comes up with Mum's care. They are always nice and importantly, make everything fun and positive.

My parents were both very happy with the care they received, and I would definitely recommend Home Instead as a care provider.

I would recommend Home Instead to everyone looking for care for relatives.

The carers were professional, kind, caring, respectful, punctual and always reliable. My mother so looked forward to their daily visits, as they gave her dignity and friendship. Nothing was too much trouble for them. I had peace of mind knowing that my mother was being cared for by such happy, caring, attentive and reliable carers. I was always informed if the carer was detained/late or couldn't attend and always sent another carer (whom Mum knew) on time. Management was very approachable, friendly and helpful and always available. I would fully recommend Home Instead.

We are very happy with the service we are receiving. We know what time they will arrive in the morning and the help given is excellent. My husband is happy with all the ladies who come which is a great comfort to me. They also encourage him to have a little walk around the house to strengthen his legs.

All the team were kind and considerate and it made such a difference to us as a family to know that they were visiting.

Dad is moving nearer to me but I will be transferring his care to a Home Instead near me. Thank you to everyone.

We cannot praise Home Instead highly enough. Last year was a very difficult time for us (as for many) not only coping with the Covid situation but also my husband was diagnosed with mixed dementia or the Alzheimer's and Vascular types. So in June last year we contacted Home Instead for help. They quickly put in motion a 'live in' carer. and other care givers three times a day. They soon proved what a caring and compassionate company they are. They certainly have taken a lot of stress and worry off my shoulders and that of our son and daughter.

Home Instead have been providing care for my dad for three years now. I have nothing but praise for the team who coordinate the staffing and the staff themselves. Everybody is kind, friendly, reliable and professional. After a bad experience with another agency it has been great not to have to worry at all about the care being provided. I cannot recommend them highly enough.