Review from M G (Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead have been excellent at providing me with outstanding care. The Caregivers are really good and there isn't anything that they won't do for me. They are just brilliant.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What lovely feedback. Thank you. We have supported you for 5 years and have been delighted to help you in so many ways over that time. We all look forward to seeing you.

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Review from Joanna B (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My father was given excellent care from Home Instead, enabling him to remain living at home safely for as long as possible before moving away from his home town to a care home near family. We, his family, are extremely grateful that his time in the company and care of his beloved wife was extended.

The Home Instead team took time to get to know Dad - and Mum - to ensure his carers were a good fit and I commend the company and the carers for their attention to detail, responsiveness and compassion.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. It was a great pleasure supporting your lovely father and we are so happy that we were able to make a difference to your family.

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Review from Margaret F (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead have coped superbly with our varied and often demanding needs. Their staff have all been carefully chosen. They offer kindness, practical help and cheerful companionship which helps to brighten our declining years. I have no hesitation in recommending their services.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review recognising the commitment of our team and the special working relationship they have with you and your husband. We are so pleased that we have been able to help you both through the highs and lows of the last couple of years.

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Review from J T (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience

I have had over one full year of being supported at home by Home Instead. My medical condition has varied at times so I have had 3 visits a day at times (most of the time) with an overnight carer when needed. Every carer who has come to me has been kind, considerate, thoughtful and willing to do a very

wide variety of tasks around the home and garden. They have made it possible for me to reorganise my house effectively and it is cleaner then it has ever been. Wonderful caring people.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your review. We certainly have a lot of fun with you, don't we? I especially loved seeing the photographs of the private black cab tour of the London Christmas lights that we organised for you during lockdown which was a magical evening. Also, your small team of CAREGivers love hearing all the stories from your interesting life and, when you feel up to it, listening to you play the piano is a real treat. We look forward to many more fun visits.

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Review from Louise B (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience

I do not know how we would have managed without The Home Instead team. My brother and I live overseas, coupled with the pandemic travel restrictions, which has meant finding reliable, quality care was even more essential for our parents as they wished to continue to live independently whilst developing

some support needs. The first call I made to the team was friendly, helpful and reassuring that Home Instead could meet our specific asks. From then on, Mum and Dad’s assigned carer was consistently reliable, kind, knowledgeable, friendly, funny, patient and caring. Mum and Dad have been known to be a tough crowd with unfamiliar people, however, their carer rapidly built their trust and friendship and they looked forward to her visits. Sadly, our father passed away recently - the support that Mum's carer has provided to Mum during this time has been incredible, absolutely above and beyond expectations, including brilliant communication with us. Thank you for all you do, you are magic!

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for posting this wonderful review which I have shared with your mum's CAREGiver. We really enjoyed watching your parents adapt to the care and were pleased that they adjusted quickly and began to look forward to it. Your dad's recent death was very sad and it has been a privilege to support your mum during such a sad time and help her to adjust to life without him.

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Review from Siobhan M (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience

We approached Home Instead for support with my mother's basic care needs. However, we saw incredible improvements in her health and general wellbeing immediately. The team of carers were professional but went above and beyond bringing a lot of fun and joy into my mother's life at a time when isolation

has such a negative impact. Mum looks forward to each session. We are delighted with her progress.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review and also for giving us the opportunity to support your mother. The three CAREGivers who support her are really enjoying getting to know her and we are all so pleased that there has been such an improvement in her health and general wellbeing already. We look forward to seeing further progress and getting to know her better over the coming months.

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Review from Belinda L (Daughter of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience

Home Instead have been providing caregivers for my mum since the summer. Since first speaking to the director of the company when I made my initial enquiry, to the support provided by the administrative team and most importantly our experience of the caregivers themselves, we have only positive things

to say. All that she promised has been delivered; the caregivers' timekeeping is faultless and never once has a visit been rushed, quite the opposite on more than one occasion. There has been consistency with who has been nominated to provide care to Mum and on the odd occasion, where due to unplanned for circumstances, a change has been necessary which has been effectively handled. All the caregivers we have encountered have been incredibly kind, helpful, respectful and thoughtful towards Mum, sometimes taking her out for appointments or just to the cafe for lunch. I wouldn't' hesitate to recommend Home Instead and Mum has been very happy with her 'ladies' and looks forward to their visits.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. It has been a pleasure supporting your mum and working together with you to provide the best help for her at a tricky time.

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Review from Sarah (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience

We have not been with Home Instead for very long, but are already really impressed with the level of care and commitment to ensuring our mother is well looked after. This was clearly demonstrated when she became ill recently. Home Instead were fantastic, they dealt with the situation perfectly in a

no-fuss manner, and kept us fully informed the whole time. This was a great relief for us as both my sister and I live abroad and cannot get home right now due to the COVID-19 restrictions. Knowing that Mum is in such good hands is a real comfort for us. Thank you Home Instead, we are truly very grateful for everything you have done.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. It is a pleasure to support your Mother and we are so pleased that we are able to offer you reassurance while COVID-19 keeps you away.

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Review from Linda B (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience

The Home Instead Bromley team care for my 85-year-old father. The service is thoughtful, caring, and tailored to his individual needs. They are all kind, reliable, punctual, and professional. My Dad really enjoys his showers and chats. It gives him a boost and stimulates his mind. I recommend Home Instead

Bromley without hesitation.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for this really kind review. Your Dad is one of our newer clients and we have really enjoyed getting to know him and work with you both to provide him with companionship and support with his personal care needs. Thank you for choosing us.

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Review from F L (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

We can’t praise Home Instead highly enough. The care they provide is kind, sensitive and reliable, and all members of staff, the carers and the administrators are thoughtful and utterly professional. My mother is very happy with the service they provide her. During this time of lockdown, the office

has kept us fully informed of the measures they are taking to protect clients and staff, and despite the additional pressures they haven’t needed to make changes to the care they provide to my mother. We would recommend them wholeheartedly.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review of the service we provide to your mother. She is a lovely lady and I know the CAREGivers who support her thoroughly enjoy their visits with her. Over the time that we have supported your mum, we have been pleased to alter and increase her care as her needs have changed and I'm so pleased the service meets her needs and expectations. We are very proud of our CAREGivers and our collective response to the challenges of lockdown which have meant that clients' care has been impacted as little as possible.

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Review from Tracy S (Son of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

The team care for my 92-year-old father as if he were a member of their family. He loves his visits from his carer and the conversations they have about gardening and cake. Thank you so much for helping put my mind at rest.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. We have been supporting your dad for 6 years now and he is a much-loved member of our Home Instead community, not least because he attends all our social events and spoils us with gifts of chocolate and delicious fresh produce from his garden! We so admire his independence and sense of adventure.

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Review from Caroline K (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

I'm writing this review in the midst of the coronavirus lockdown and unfortunately, I'm locked down in a different country from my 99-yr-old mother. So it is a huge comfort and relief to know that, despite all the problems that the virus has thrown up, mum's wonderful carers and the amazing organisation

in the office have come up trumps and mum's care is continuing to be first class. Understandably, mum has a slightly greater variety of caregivers than normal because of self-isolation rules but somehow the carers remain punctual and as hard-working and kind as ever. Despite their own nervousness about the virus they still manage to alleviate mum's anxieties and leave her in a more positive frame of mind - a tricky thing to achieve in the early days of the virus. So, it seems that no matter what life throws at these great caregivers and their office helpers, they all adapt and cope wonderfully well which goes to provide this excellent service. Thank you all.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your kind comments. We are so fortunate to have such an incredible team of CAREGivers working for us. They are recruited based on their values and attitude and then they are trained and supported to provide care the Home Instead way which, as you have experienced over the last 6 years, is consistently of outstanding quality. Our CAREGivers are motivated to do a wonderful job because they build up such strong relationships with our lovely clients and really care about doing the best they can for them and they are used to adapting as client's needs or circumstances change, including the current pandemic.

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Review from Martin D (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

I write on behalf of my mother who has enjoyed the support of the Home Instead team for several years. During that time we have seen her become more frail as she approaches her 100th birthday. I choose to use March as my reference date because it includes the Coronavirus outbreak. Her care has not lessened

and whilst she was fearful that it would, the carers have stepped up to offer bespoke support that was built around her wishes and their observed needs. We are extremely fortunate to be able to rely on this service since I live in USA and my brother in Venice Italy. We are always advised by email of mandated changes to regimens and by telephone if concerns are raised by individual carers. The management team are professional and effective.
I have been a registered manager for CQC of three dental practices and fully appreciate every aspect of the care plan that is devised, implemented and monitored with my mother and ourselves. I recommend this organisation without reservation.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Wow, thank you for such a fantastic review, it means a lot. We have been supporting your mother for four years now and over that time have got to know her very well and are all very fond of her. We have always admired her outlook on life, particularly given her age and have learned much from her, including the fact that it is virtually impossible to beat her at a particular board game. We really enjoy our visits to her. She has always been a great supporter of our events and until recently was attending our Love to Move exercise class every week. We are grateful to you and your brother for the trust you have placed in us in looking after your mother.

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Review from Sue A (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Having had a fall and an illness which lead to a stay in hospital, my Mum needed help when she returned home. A friend recommended Home Instead. After an initial phone call, the Director met me at Mum’s house to carry out a full assessment of her needs. She was both professional, caring and receptive

to our requirements. Care started within a few days. The carers are excellent. Mum loves them. Not only do they care for her but have become great companions. Their care has helped my Mum both physically and mentally. I would highly recommend this company.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is lovely feedback, thank you. Your parents are an extraordinary couple and caring for them provides enormous job satisfaction to the CAREGivers who support them. We recognise how important their independence is and enjoy providing support to your Mum in a way that supports this.

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Review from Tracey B (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Mum receives one hour of care each morning. The care is tailored to her individual needs, and there is excellent continuity of carers, so she has become very comfortable with them and more or less sees them as friends.
The company have exceeded our expectations. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your review. We are so pleased your mum is enjoying the company of her caregivers and the support provided.

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Review from Laura S (Daughter-in-law of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Home Instead have transformed my mother in law’s life and made it possible for her to stay at home. Being able to have care for an hour at a time and regular ladies has been so much better than many different people running in and out for a few minutes at a time. Nothing is too much trouble for her

carers and she feels safe and happy with them. They are very friendly to all of the family if we pop in while they are there and have become part of the family. My mother in law had several falls recently and they have been so good staying until they are sure she is safe and well. They make sure she has eaten and leave her drinks to make sure she is not dehydrated. She is also pleased to have a daily shower and her hair put in rollers. I must also mention the team in the office. They are so friendly and efficient and no query is too much for them. My mother in law also attends weekly exercise classes run by Home Instead which she finds help her mobility and are great fun.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Having previously supported your mum, we were delighted that you chose us again to help your mother-in-law. Thank you for doing so and also for your wonderful review here. Prior to the COVID pandemic, we loved seeing your mother-in-law at our weekly 'Love to Move' exercise class followed by tea, cake and conversation and will look forward to seeing her there again when life returns to normal. In the meantime, we will continue to work hard to keep making life at home comfortable and enjoyable.

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Review from Alex (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

I am really impressed with Home Instead who have recently started supporting my elderly father. They offer a highly professional service. The co-ordinator and caregivers are warm, caring, and knowledgeable. They just seem to know what he needs!

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your review. We are so pleased you gave us an opportunity to support your Dad after he hadn't been happy with his previous provider and look forward to seeing an ongoing improvement in his health and wellbeing.

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Review from Patrick O (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Home Instead have transformed my father's care. Because of them, the family feels he is now a much happier and contented person. What's more, his health has stabilized. Home Instead's care during the pandemic has been excellent. They have kept us informed and updated on the actions they are taking to

keep Dad safe and provided additional visits while the family is not able to.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your review. We will have been supporting your dad for three years in June and I can hardly believe it. During that time, we have seen his needs change and have really enjoyed working together with your family to find the best combination of support for him and being flexible where necessary. Your dad is well known in our office for being a real character and we enjoy our conversations over the phone with him and were delighted when he joined us at the Home Instead carol service this year.

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Review from Paul (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Home Instead started providing home care for my elderly father with dementia since December, and we have been delighted by the quality of the care he has received. One thing that stood out from the outset was that Home Instead were able to fulfil the care with a small number of carers, which was a really

key factor for us - other providers we talked to were unable to commit to a pool size less than twenty. My father has built a rapport with all the carers and genuinely looks forward to them coming - fantastic considering he was so resistant to the idea of home care initially. I've also been really impressed with the flexibility Home Instead have shown - in particular plugging a shopping gap recently when my father's usual shopping delivery service cancelled regular orders and also working collaboratively with us to find a solution to sharing care journal entries remotely.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your review and also choosing us to provide care for your father. There was quite a bit to do with him when we started to support him and, together with you, we have made strides forward in improving his health and wellbeing. When we began supporting him, you set us a 'stretch target' to persuade your father to go out of the house and, on one occasion, before lockdown, a CAREGiver was able to persuade him to go out to the barber. Once the restrictions are lifted, we will try to further build on this if this is appropriate at that time. We've also been pleased to help you connect with him recently over a video call which I gather has been a successful addition to some support visits.

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Review from Gill S (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

My mother has been extremely happy with here carers. They carry out everything they do to a high standard and provide companionship at the same time. They turn up punctually when expected and she has never been let her down. There has been some turnover of staff, but whenever her carers have changed,

she has been introduced to the new carers by somebody from the team that she knows. It was difficult persuading my mother that it would be a good idea to have help, but it has been a very positive experience for her, and she now looks forward to their visits.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Your kind comments are greatly appreciated. Thank you. It has been a pleasure supporting your mum for almost four years. Throughout this time, she has been able to continue to be really independent and lets the CAREGivers know what she would like done on each visit, so we very much work as a team with her.

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