As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with...
As of June 2024, the company is the only CQC rated 'Outstanding' home care agency located in the borough of Bromley (rating achieved in March 2018). The team provides care at home, both hourly homecare and live in care, to elderly people in Bromley, Chislehurst, Orpington, West Wickham, Beckenham and surrounding areas.
Home care services include companionship care, medication support, personal care, home help, dementia care, meal preparation, support with shopping and errands, palliative care, respite care, nail care and live in care.
A family run business with a long-held reputation for providing high quality care, the company employs kind and caring staff and trains them to incredibly high standards. They have won many awards and industry accolades, but the best job satisfaction comes from supporting clients to remain in their own homes as they have always wished.
As well as the outstanding homecare the team provide to clients, as reviews on this website show, the company is well known for the high levels of kindness, help and empathy that it shows to clients' families which is greatly appreciated at what can be a difficult time for them.
Care Provided by Home Instead Bromley, Chislehurst & Orpington
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead Bromley, Chislehurst & Orpington to get a personalised quote:
Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.978) out of 10, based on 61 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 173 reviews.
Reviewer Connection to Home Instead Bromley, Chislehurst & Orpington
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Showing 173 reviews matching selected criteria
Review from Jackie T (Client / Service User) published on 27 March 2023 Submitted via Website•
Overall Experience
Totally professional, prompt and very caring service. From my very first phone enquiry, I was provided with loads of helpful and relevant information to enable me to confidently set up a care plan for my elderly parents.
My parents were both very happy with the care they received, and I would...
Totally professional, prompt and very caring service. From my very first phone enquiry, I was provided with loads of helpful and relevant information to enable me to confidently set up a care plan for my elderly parents.
My parents were both very happy with the care they received, and I would definitely recommend Home Instead as a care provider.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. I am so pleased you felt well supported by our office team in putting a suitable care package in place for your parents and that they were so happy with the care they subsequently received. Thank you for recommending Home Instead to others.
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Review from Cathy P (Daughter of Client) published on 22 February 2023 Submitted via Website•
Overall Experience
Home Instead care for my 92-year-old father, who has Alzheimer's. The care professionals that visit Dad are fantastic with Dad, and whenever I come back to the house, Dad is smiling and chatting with them.
The care professionals are punctual and polite and always ask if they can help me with...
Home Instead care for my 92-year-old father, who has Alzheimer's. The care professionals that visit Dad are fantastic with Dad, and whenever I come back to the house, Dad is smiling and chatting with them. The care professionals are punctual and polite and always ask if they can help me with anything. The office staff at Home Instead made me feel reassured throughout the whole process of setting up the care. Knowing that the same carers come on certain days is great for Dad too.
I would recommend Home Instead to everyone looking for care for relatives.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a lovely review. Thank you for taking the time to leave it and also for recommending us to other people looking for care for their relatives. I remember when we first discussed putting the care in place you weren't too sure how much your dad would interact with his care professionals and so it...
What a lovely review. Thank you for taking the time to leave it and also for recommending us to other people looking for care for their relatives. I remember when we first discussed putting the care in place you weren't too sure how much your dad would interact with his care professionals and so it is absolutely wonderful to know that he enjoys their company and is happy when they visit. Thank you for acknowledging the excellent continuity of care too. We know how important this is to all of our clients but particularly for clients living with dementia.
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Review from Helen B (Daughter of Client) published on 16 November 2022 Submitted via Postal Card•
Overall Experience
The carers were professional, kind, caring, respectful, punctual and always reliable. My mother so looked forward to their daily visits, as they gave her dignity and friendship. Nothing was too much trouble for them. I had peace of mind knowing that my mother was being cared for by such happy,...
The carers were professional, kind, caring, respectful, punctual and always reliable. My mother so looked forward to their daily visits, as they gave her dignity and friendship. Nothing was too much trouble for them. I had peace of mind knowing that my mother was being cared for by such happy, caring, attentive and reliable carers. I was always informed if the carer was detained/late or couldn't attend and always sent another carer (whom Mum knew) on time. Management was very approachable, friendly and helpful and always available. I would fully recommend Home Instead.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a lovely five-star review and thank you so much for taking the time to provide it. We pride ourselves on being an excellent employer and believe that if we recruit people with great values, provide excellent training and ongoing support as well as showing them the respect they deserve this...
What a lovely five-star review and thank you so much for taking the time to provide it. We pride ourselves on being an excellent employer and believe that if we recruit people with great values, provide excellent training and ongoing support as well as showing them the respect they deserve this shows in the care they provide to our clients. People often comment on how happy, kind and reliable our care professionals are and regularly thank them for being attentive and going the extra mile. I am also delighted that you felt looked after by our office team too as they work very hard behind the scenes to ensure outstanding care is always provided. It was an absolute pleasure supporting your lovely mum. Thank you for inviting us to do so.
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Review from Sheila D (Wife of Client) published on 7 November 2022 Submitted via Postal Card•
Overall Experience
We are very happy with the service we are receiving. We know what time they will arrive in the morning and the help given is excellent. My husband is happy with all the ladies who come which is a great comfort to me. They also encourage him to have a little walk around the house to strengthen his...
We are very happy with the service we are receiving. We know what time they will arrive in the morning and the help given is excellent. My husband is happy with all the ladies who come which is a great comfort to me. They also encourage him to have a little walk around the house to strengthen his legs.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. I am really pleased to hear that you find the help given by our outstanding care professionals to be excellent and that your husband is happy and motivated to improve his mobility with encouragement from his care team.
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Review from David E (Son of Client) published on 2 September 2022 Submitted via Website•
Overall Experience
We are so grateful to Home Instead for the wonderful way that they supported my Mum and Dad during a very challenging couple of years for them.
All the team were kind and considerate and it made such a difference to us as a family to know that they were visiting.
We are so grateful to Home Instead for the wonderful way that they supported my Mum and Dad during a very challenging couple of years for them.
All the team were kind and considerate and it made such a difference to us as a family to know that they were visiting.
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Review from G S (Daughter of Client) published on 3 August 2022 Submitted via Website•
Overall Experience
I cannot express how grateful we are as a family, to the wonderful carers, who have been so amazing with my elderly father who has Alzheimer’s.
Obviously, choosing the right care providers for loved ones is so important, and everyone who my Father has had has been, kind, gentle empathetic, honest...
I cannot express how grateful we are as a family, to the wonderful carers, who have been so amazing with my elderly father who has Alzheimer’s. Obviously, choosing the right care providers for loved ones is so important, and everyone who my Father has had has been, kind, gentle empathetic, honest and caring and they are all angels in our eyes. I like the fact they all take the time to find out initially about Dad’s interests and they try to match carers to the client. They are adaptable, and treat Dad with nothing but respect, dignity and kindness and we would have no problem recommending Home Instead to other families. We were recommended ourselves and have not regretted anything. We recently attended a fantastic Home Instead jubilee party which was so lovely and the drinks and sandwiches were complimentary as was the singer. Such a lovely touch.
Dad is moving nearer to me but I will be transferring his care to a Home Instead near me. Thank you to everyone.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your very kind review. It was lovely to chat to you when you joined us at the jubilee party and to hear of all the positive benefits your dad has experienced from being a Home Instead client. It is lovely to see you describe our team as kind, gentle, empathetic, honest and...
Thank you so much for your very kind review. It was lovely to chat to you when you joined us at the jubilee party and to hear of all the positive benefits your dad has experienced from being a Home Instead client. It is lovely to see you describe our team as kind, gentle, empathetic, honest and caring - these qualities are extremely important to us and are key to us being able to provide outstanding care to our clients. We will miss your dad when the time comes for him to move but we know how much he will love being closer to you and it's lovely to hear you will transfer his care to another Home Instead because you have been so delighted with the service we have provided here in Bromley. Thank you.
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Review from E S (Wife of Client) published on 25 April 2022 Submitted via Postal Card•
Overall Experience
We cannot praise Home Instead highly enough. Last year was a very difficult time for us (as for many) not only coping with the Covid situation but also my husband was diagnosed with mixed dementia or the Alzheimer's and Vascular types. So in June last year we contacted Home Instead for help. They...
We cannot praise Home Instead highly enough. Last year was a very difficult time for us (as for many) not only coping with the Covid situation but also my husband was diagnosed with mixed dementia or the Alzheimer's and Vascular types. So in June last year we contacted Home Instead for help. They quickly put in motion a 'live in' carer. and other care givers three times a day. They soon proved what a caring and compassionate company they are. They certainly have taken a lot of stress and worry off my shoulders and that of our son and daughter.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
As you know, we have only recently begun to provide live-in care and it is wonderful to know that we are providing a 5-star experience which mirrors our hourly care provision. Thank you so much for taking the time to provide this brilliant review and thank you for giving us the opportunity to support your lovely husband and to show you what a caring and compassionate company Home Instead is.
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Review from Julie M (Daughter of Client) published on 19 April 2022 Submitted via Website•
Overall Experience
Home Instead have been providing care for my dad for three years now. I have nothing but praise for the team who coordinate the staffing and the staff themselves. Everybody is kind, friendly, reliable and professional. After a bad experience with another agency it has been great not to have to...
Home Instead have been providing care for my dad for three years now. I have nothing but praise for the team who coordinate the staffing and the staff themselves. Everybody is kind, friendly, reliable and professional. After a bad experience with another agency it has been great not to have to worry at all about the care being provided. I cannot recommend them highly enough.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
We love supporting your dad. He is such a character - a great combination of keeping us on our toes and fun to be around! It has been great that we have been able to adapt our care from hourly care to live-in care to meet your dad's changing needs. We are so pleased you contacted us following your...
We love supporting your dad. He is such a character - a great combination of keeping us on our toes and fun to be around! It has been great that we have been able to adapt our care from hourly care to live-in care to meet your dad's changing needs. We are so pleased you contacted us following your previous bad experience with another agency and that your dad is now enjoying the benefits of outstanding care and that you and your family have peace of mind.
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Review from Nina S (Daughter of Client) published on 31 March 2022 Submitted via Website•
Overall Experience
Home Instead Beckenham has been looking after my mum for the last 3 and a half years. She has Alzheimer's and doesn't like to be by herself. She has carers several days a week for companionship. The caregivers are nice, helpful, professional and very sympathetic to my mum, who always looks forward...
Home Instead Beckenham has been looking after my mum for the last 3 and a half years. She has Alzheimer's and doesn't like to be by herself. She has carers several days a week for companionship. The caregivers are nice, helpful, professional and very sympathetic to my mum, who always looks forward to her carers coming. Since Covid, the Home Instead carers have been an absolute godsend, as without them, my mum would have been all alone, which would have been devastating and detrimental for her as she needs the stimulation of seeing people. On the few occasions when my mum has needed extra support, Home Instead has been very helpful and has acted quickly. It is very easy to get in touch with the Home Instead office, and they are all so helpful. I would definitely recommend Home Instead.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
This is a lovely review and highlights the importance and benefits of the companionship visits we offer. When people think of care they often think of personal care (which we also provide to a large number of our clients) but aren’t always aware that companionship care is available. As your review...
This is a lovely review and highlights the importance and benefits of the companionship visits we offer. When people think of care they often think of personal care (which we also provide to a large number of our clients) but aren’t always aware that companionship care is available. As your review confirms there are lots of benefits to older people, with and without dementia, of receiving visits from cheerful, well trained caregivers who can provide stimulating and enjoyable activities both in the comfort of a client’s home and also in the community. Your mum has been a supporter of our Love to Move programme and has enjoyed the cognitive exercises as well as the cup of tea and chat afterwards. Thank you for inviting us to spend time with your mum.
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Review from Lin K (Daughter of Client) published on 31 March 2022 Submitted via Website•
Overall Experience
Home Instead came into our lives when Mum was diagnosed with dementia and Mum and Dad needed help with cooking an evening meal. My brother and I both live a distance away and although we visit weekly we needed to know that they were eating properly. Home instead came and met with Mum, Dad and my...
Home Instead came into our lives when Mum was diagnosed with dementia and Mum and Dad needed help with cooking an evening meal. My brother and I both live a distance away and although we visit weekly we needed to know that they were eating properly. Home instead came and met with Mum, Dad and my bother and I and agreed on a plan that suited everyone. Mum and Dad now need assistance with medication, personal care and general domestic work. The carers that Mum and Dad have been amazing. They help with all care whilst maintaining Mum and Dad's dignity. It's lovely to walk in and hear Mum and Dad laughing with the carers chatting about everything. They always go the extra mile for Mum and Dad and will always stay if a more serious issue arises. They always keep us updated on any changes and we have complete trust in them.
The carers are so friendly, caring and helpful and have enabled us to deal with a difficult situation in a way that we are all extremely happy with. We highly recommend them!
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Your wonderful review has made me smile. Thank you. When I think of your parents, I think of their great sense of humour and am so pleased that you have had the joy of hearing them laughing and chatting with the carers. We love hearing about your parents' adventures in their younger years, and it...
Your wonderful review has made me smile. Thank you. When I think of your parents, I think of their great sense of humour and am so pleased that you have had the joy of hearing them laughing and chatting with the carers. We love hearing about your parents' adventures in their younger years, and it is lovely that they still have their sense of fun, which I'm sure has always been a big part of who they are. It is great to know that our caregivers are able to provide support in a professional but fun and enjoyable way that meets your parent's needs and wishes. We always recognise the trust clients and their families place in us when they invite us into their homes and lives, and I am so pleased we have repaid your trust, are able to give you peace of mind and are helping to make a difficult situation easier for all.
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Review from Sue B (Cousin of Client) published on 31 March 2022 Submitted via Website•
Overall Experience
Can’t recommend them highly enough, only wish we could have used their help for a longer period, as it is so much more friendly and tailored to the client's needs than even the best care home. They took such care in talking to our cousin and finding out what she wanted. Although initially very...
Can’t recommend them highly enough, only wish we could have used their help for a longer period, as it is so much more friendly and tailored to the client's needs than even the best care home. They took such care in talking to our cousin and finding out what she wanted. Although initially very resistant, our cousin was very soon really looking forward to her carer's visits.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. We do often find potential clients can be resistant to care - it's a big step into the unknown and it can be difficult for some to accept that they would benefit from receiving care and companionship. I am so pleased that we have been able to reassure your cousin...
Thank you for your lovely review. We do often find potential clients can be resistant to care - it's a big step into the unknown and it can be difficult for some to accept that they would benefit from receiving care and companionship. I am so pleased that we have been able to reassure your cousin and show her that receiving care from Home Instead does not mean relinquishing her independence but developing professional relationships that can enhance and promote this. It is lovely to hear that your cousin looks forward to our caregiver's visits. Thank you for finding us.
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Review from Helen L (Daughter of Client) published on 30 March 2022 Submitted via Website•
Overall Experience
I can't rate Home Instead Bromley highly enough. My dad has used their care since Jan 2020, and I have found them extremely kind and always very efficient.
There have been a few occasions when he has needed extra help at short notice, and Home Instead stepped up to do what was necessary. He has...
I can't rate Home Instead Bromley highly enough. My dad has used their care since Jan 2020, and I have found them extremely kind and always very efficient. There have been a few occasions when he has needed extra help at short notice, and Home Instead stepped up to do what was necessary. He has mixed dementia, and all the caregivers are wonderfully patient with him. Home Instead's communication is excellent, and they are very reliable. I don't live in the UK, so am far from my dad, and it's given me great peace of mind to know that he's being well looked after, especially when I couldn't get over to see him during the pandemic.
I have no hesitation in recommending Home Instead.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for this lovely review. When we first met your dad 2-years ago, he was quite frail having been unwell, and it has been wonderful supporting him and watching him gain strength and confidence even in spite of his sometimes patchy memory. He is a joy to support, and the caregivers love...
Thank you for this lovely review. When we first met your dad 2-years ago, he was quite frail having been unwell, and it has been wonderful supporting him and watching him gain strength and confidence even in spite of his sometimes patchy memory. He is a joy to support, and the caregivers love spending time with him - particularly the pub lunches which give them both such enjoyment! We recognise and appreciate the trust that families place in us when they ask us to care for their loved ones, and we know that choosing a care provider is an even greater leap of faith when you live some distance away. I am so pleased that we have been able to look after your dad in a way that makes him happy and also gives you peace of mind. Thank you.
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Review from Brenda R (Sister-in-law of Client) published on 29 March 2022 Submitted via Website•
Overall Experience
Home Instead has been looking after my brother-in-law for the last 5 and a half years. He has Parkinson's with movement difficulties and some cognitive issues. This was initially for a couple of hours each day providing lunch and doing domestic chores. More recently, however, it has progressed to...
Home Instead has been looking after my brother-in-law for the last 5 and a half years. He has Parkinson's with movement difficulties and some cognitive issues. This was initially for a couple of hours each day providing lunch and doing domestic chores. More recently, however, it has progressed to the equivalent of 5 visits a day, additionally doing all personal care, administering medication, eye drops etc. Both the client and I have always found the Home Instead carers to be caring, respectful, thoughtful, thorough and exactly what we would hope for. We have had other carers in the past, but the Home Instead carers and office team go that extra mile, staying until any serious issues are resolved, even if this eats into their own time. They are trustworthy, reliable and punctual. They are always aware of the need to keep the family advised of any issues and are very good at liaising with us.
I would have no hesitation recommending them to others.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much. Your brother is one of our longest-standing clients, and it is lovely to know that we have been able to meet his changing needs over the past 5.5-years and that you and your brother are as happy with Home Instead as you were when you first joined us. We look forward to continuing to work with you both to meet his needs.
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Review from S B (Daughter of Client) published on 29 March 2022 Submitted via Review Postal Card•
Overall Experience
After a few days of social services carers in December, my mother wasn't happy about having carers but seems to have enjoyed the support from the 2 Home Instead carers. They are flexible, pleasant and helpful.
After a few days of social services carers in December, my mother wasn't happy about having carers but seems to have enjoyed the support from the 2 Home Instead carers. They are flexible, pleasant and helpful.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
As a family member of one of our newest clients, I really appreciate you providing a review. Thank you. I am pleased your mum is enjoying the support from her Home Instead caregivers and has found the experience more enjoyable than her experience of care delivered by another provider. As a private...
As a family member of one of our newest clients, I really appreciate you providing a review. Thank you. I am pleased your mum is enjoying the support from her Home Instead caregivers and has found the experience more enjoyable than her experience of care delivered by another provider. As a private service we are able to offer more flexibility as well as unhurried visits. We also honour our promise to provide continuity of care which means that our clients are supported by a very small number of regular caregivers. This, combined with a commitment to match clients and caregivers by personality and/or interests, together with our one-hour minimum call times is part of the winning formula which enables us to deliver great relationship-led care. I'm so pleased your mum is benefitting from the difference between CQC-rated good and outstanding care.
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Review from D B (Husband of Client) published on 15 March 2022 Submitted via Website•
Overall Experience
Home Instead have provided us with excellent support over the last four and a half years. As my wife’s health deteriorated, the support has grown and most recently was at the level of 9.30am to 9.30pm, 7 days a week. Throughout the four and a half years, all carers have been professional, warm and...
Home Instead have provided us with excellent support over the last four and a half years. As my wife’s health deteriorated, the support has grown and most recently was at the level of 9.30am to 9.30pm, 7 days a week. Throughout the four and a half years, all carers have been professional, warm and friendly and willing to try whatever my wife (with Parkinson’s – physical and dementia deterioration) would like to do. Until her health sharply deteriorated recently, they have taken my wife out for trips to the shops and local gardening centres, taken her to a Tai Chi class once a week, done gardening with her, puzzles etc. They thus provided her with the social interaction and physical exercise recommended by the NHS. They have also taken care of her medication and personal care needs. These care levels were maintained through two years of Covid restrictions. We have felt that we could relax and trust our carers completely and we thank Home Instead for choosing such able carers tailored to our particular needs.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a fantastic 5-star review covering a period of 4.5 years during which time we have adapted to your wife's needs, both cognitive and physical, to ensure that our visits continue to meet her needs and are as fulfilling and enjoyable as possible. We have had lots of great times with your wife,...
What a fantastic 5-star review covering a period of 4.5 years during which time we have adapted to your wife's needs, both cognitive and physical, to ensure that our visits continue to meet her needs and are as fulfilling and enjoyable as possible. We have had lots of great times with your wife, pottering around in the garden, heading out and about in the local area and also supporting her at home. Thank you for inviting us to support your wife and also taking the time to write this review. We really appreciate it.
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Review from Jacqueline H (Daughter of Client) published on 1 February 2022 Submitted via Website•
Overall Experience
My mum has been with Home Instead for nearly a year, and Home Instead took great care in placing the right carer with my mum. As a family, we really appreciate the excellent support they provide for my mum. We originally put in the care as companionship and basic help for my mum on the days when I...
My mum has been with Home Instead for nearly a year, and Home Instead took great care in placing the right carer with my mum. As a family, we really appreciate the excellent support they provide for my mum. We originally put in the care as companionship and basic help for my mum on the days when I am not able to visit. She really looks forward to their visits, as her carers are so friendly, cheerful and efficient, and nothing is too much trouble. We have also used their services when we have gone on holiday to ensure my mum has a carer every day, and it gives me such peace of mind to go away knowing that she has a friendly face visiting each day. The office staff are always so helpful too I cannot praise highly enough the service that we have received. Thank you Home Instead.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
This is a wonderful review. Thank you. It's a pleasure supporting your mum and I am so pleased you have found the flexibility of our service to add additional visits as needed to be beneficial and give you peace of mind. We love hearing how much our clients look forward to our Caregivers' visits -...
This is a wonderful review. Thank you. It's a pleasure supporting your mum and I am so pleased you have found the flexibility of our service to add additional visits as needed to be beneficial and give you peace of mind. We love hearing how much our clients look forward to our Caregivers' visits - we know that delivering outstanding care is not only about providing valuable and necessary practical support but also about building professional but friendly relationships with our clients so that their visits are enjoyable and something to look forward to.
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Review from J J (Daughter of Client) published on 11 January 2022 Submitted via Postal Card•
Overall Experience
From the moment Home Instead took on the care of my mum I could see she was in good hands. The caregivers were always kind, considerate and respectful. They made a real effort to get to know Mum know her likes and dislikes and really bonded with her. Home Instead staff were always punctual for...
From the moment Home Instead took on the care of my mum I could see she was in good hands. The caregivers were always kind, considerate and respectful. They made a real effort to get to know Mum know her likes and dislikes and really bonded with her. Home Instead staff were always punctual for visits and well organised. The office staff were always helpful and supportive. I was very happy that Home Instead cared for my mum and would definitely recommend them.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a lovely review, thank you. It was a pleasure supporting your mum for 18 months or so to enable her to remain in her own home, happily and safely, for as long as possible until the decision was made for her to move. We always appreciate our clients' family members and the trust placed in us....
What a lovely review, thank you. It was a pleasure supporting your mum for 18 months or so to enable her to remain in her own home, happily and safely, for as long as possible until the decision was made for her to move. We always appreciate our clients' family members and the trust placed in us. When your mum came to us you had taken the step to move from a care provider that wasn't providing the kind of care you wanted for your mum. We know it can be a leap of faith and I'm delighted that you found us and experienced the difference that outstanding care can make to families and clients. Thank you so much for popping in to see us recently with an update on your mum and the lovely plant that is brightening up our office.
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Review from M G (Client / Service User) published on 6 December 2021 Submitted via Postal Card•
Overall Experience
Home Instead have been excellent at providing me with outstanding care. The Caregivers are really good and there isn't anything that they won't do for me. They are just brilliant.
Home Instead have been excellent at providing me with outstanding care. The Caregivers are really good and there isn't anything that they won't do for me. They are just brilliant.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What lovely feedback. Thank you. We have supported you for 5 years and have been delighted to help you in so many ways over that time. We all look forward to seeing you.
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Review from Joanna B (Daughter of Client) published on 20 September 2021 Submitted via Website•
Overall Experience
My father was given excellent care from Home Instead, enabling him to remain living at home safely for as long as possible before moving away from his home town to a care home near family. We, his family, are extremely grateful that his time in the company and care of his beloved wife was extended....
My father was given excellent care from Home Instead, enabling him to remain living at home safely for as long as possible before moving away from his home town to a care home near family. We, his family, are extremely grateful that his time in the company and care of his beloved wife was extended. The Home Instead team took time to get to know Dad - and Mum - to ensure his carers were a good fit and I commend the company and the carers for their attention to detail, responsiveness and compassion.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. It was a great pleasure supporting your lovely father and we are so happy that we were able to make a difference to your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret F (Client / Service User) published on 7 June 2021 Submitted via Postal Card•
Overall Experience
Home Instead have coped superbly with our varied and often demanding needs. Their staff have all been carefully chosen. They offer kindness, practical help and cheerful companionship which helps to brighten our declining years. I have no hesitation in recommending their services.
Home Instead have coped superbly with our varied and often demanding needs. Their staff have all been carefully chosen. They offer kindness, practical help and cheerful companionship which helps to brighten our declining years. I have no hesitation in recommending their services.
↩Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review recognising the commitment of our team and the special working relationship they have with you and your husband. We are so pleased that we have been able to help you both through the highs and lows of the last couple of years.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 March 2018
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Meet the Team (3)
Sarah Job Title Care ManagerJoined 2013
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality,...
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Laura Job Title Scheduling ManagerJoined 2018
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is...
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Gill Job Title Administrator/CAREGiverJoined 2016
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Bromley, Chislehurst & Orpington to verify any information. View our terms and conditions. Home Instead Bromley, Chislehurst & Orpington has an Enhanced Service -what an Enhanced Service includes.
