Home Instead Bromley, Chislehurst & Orpington

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for taking the time to provide such a lovely review of the care we are providing to your mother. It's great that we have been able to alter the care to meet your mother's changing needs and also when she was hospitalised. We were all delighted to hear of her discharge from the hospital and look forward to supporting her recovery.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review of the care we provide to your mother. I am so pleased you and your father are happy with the support. We love hearing from our care professionals about the different approaches they take to support your mother in a way that she will enjoy, and that will engage and relax her. It's great that your mother is also benefitting from our new nail care service.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely 5 star review. We've supported your mum for over a year now and it has been such a pleasure. The team love spending time with her.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. I am so pleased you felt well supported by our office team in putting a suitable care package in place for your parents and that they were so happy with the care they subsequently received. Thank you for recommending Home Instead to others.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review. Thank you for taking the time to leave it and also for recommending us to other people looking for care for their relatives. I remember when we first discussed putting the care in place you weren't too sure how much your dad would interact with his care professionals and so it is absolutely wonderful to know that he enjoys their company and is happy when they visit. Thank you for acknowledging the excellent continuity of care too. We know how important this is to all of our clients but particularly for clients living with dementia.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely five-star review and thank you so much for taking the time to provide it. We pride ourselves on being an excellent employer and believe that if we recruit people with great values, provide excellent training and ongoing support as well as showing them the respect they deserve this shows in the care they provide to our clients. People often comment on how happy, kind and reliable our care professionals are and regularly thank them for being attentive and going the extra mile. I am also delighted that you felt looked after by our office team too as they work very hard behind the scenes to ensure outstanding care is always provided. It was an absolute pleasure supporting your lovely mum. Thank you for inviting us to do so.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. I am really pleased to hear that you find the help given by our outstanding care professionals to be excellent and that your husband is happy and motivated to improve his mobility with encouragement from his care team.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your very kind review. It was lovely to chat to you when you joined us at the jubilee party and to hear of all the positive benefits your dad has experienced from being a Home Instead client. It is lovely to see you describe our team as kind, gentle, empathetic, honest and caring - these qualities are extremely important to us and are key to us being able to provide outstanding care to our clients. We will miss your dad when the time comes for him to move but we know how much he will love being closer to you and it's lovely to hear you will transfer his care to another Home Instead because you have been so delighted with the service we have provided here in Bromley. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

As you know, we have only recently begun to provide live-in care and it is wonderful to know that we are providing a 5-star experience which mirrors our hourly care provision. Thank you so much for taking the time to provide this brilliant review and thank you for giving us the opportunity to support your lovely husband and to show you what a caring and compassionate company Home Instead is.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

We love supporting your dad. He is such a character - a great combination of keeping us on our toes and fun to be around! It has been great that we have been able to adapt our care from hourly care to live-in care to meet your dad's changing needs. We are so pleased you contacted us following your previous bad experience with another agency and that your dad is now enjoying the benefits of outstanding care and that you and your family have peace of mind.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is a lovely review and highlights the importance and benefits of the companionship visits we offer. When people think of care they often think of personal care (which we also provide to a large number of our clients) but aren’t always aware that companionship care is available. As your review confirms there are lots of benefits to older people, with and without dementia, of receiving visits from cheerful, well trained caregivers who can provide stimulating and enjoyable activities both in the comfort of a client’s home and also in the community. Your mum has been a supporter of our Love to Move programme and has enjoyed the cognitive exercises as well as the cup of tea and chat afterwards. Thank you for inviting us to spend time with your mum.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Your wonderful review has made me smile. Thank you. When I think of your parents, I think of their great sense of humour and am so pleased that you have had the joy of hearing them laughing and chatting with the carers. We love hearing about your parents' adventures in their younger years, and it is lovely that they still have their sense of fun, which I'm sure has always been a big part of who they are. It is great to know that our caregivers are able to provide support in a professional but fun and enjoyable way that meets your parent's needs and wishes. We always recognise the trust clients and their families place in us when they invite us into their homes and lives, and I am so pleased we have repaid your trust, are able to give you peace of mind and are helping to make a difficult situation easier for all.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. We do often find potential clients can be resistant to care - it's a big step into the unknown and it can be difficult for some to accept that they would benefit from receiving care and companionship. I am so pleased that we have been able to reassure your cousin and show her that receiving care from Home Instead does not mean relinquishing her independence but developing professional relationships that can enhance and promote this. It is lovely to hear that your cousin looks forward to our caregiver's visits. Thank you for finding us.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for this lovely review. When we first met your dad 2-years ago, he was quite frail having been unwell, and it has been wonderful supporting him and watching him gain strength and confidence even in spite of his sometimes patchy memory. He is a joy to support, and the caregivers love spending time with him - particularly the pub lunches which give them both such enjoyment! We recognise and appreciate the trust that families place in us when they ask us to care for their loved ones, and we know that choosing a care provider is an even greater leap of faith when you live some distance away. I am so pleased that we have been able to look after your dad in a way that makes him happy and also gives you peace of mind. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much. Your brother is one of our longest-standing clients, and it is lovely to know that we have been able to meet his changing needs over the past 5.5-years and that you and your brother are as happy with Home Instead as you were when you first joined us. We look forward to continuing to work with you both to meet his needs.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a fantastic 5-star review covering a period of 4.5 years during which time we have adapted to your wife's needs, both cognitive and physical, to ensure that our visits continue to meet her needs and are as fulfilling and enjoyable as possible. We have had lots of great times with your wife, pottering around in the garden, heading out and about in the local area and also supporting her at home. Thank you for inviting us to support your wife and also taking the time to write this review. We really appreciate it.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is a wonderful review. Thank you. It's a pleasure supporting your mum and I am so pleased you have found the flexibility of our service to add additional visits as needed to be beneficial and give you peace of mind. We love hearing how much our clients look forward to our Caregivers' visits - we know that delivering outstanding care is not only about providing valuable and necessary practical support but also about building professional but friendly relationships with our clients so that their visits are enjoyable and something to look forward to.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review, thank you. It was a pleasure supporting your mum for 18 months or so to enable her to remain in her own home, happily and safely, for as long as possible until the decision was made for her to move. We always appreciate our clients' family members and the trust placed in us. When your mum came to us you had taken the step to move from a care provider that wasn't providing the kind of care you wanted for your mum. We know it can be a leap of faith and I'm delighted that you found us and experienced the difference that outstanding care can make to families and clients. Thank you so much for popping in to see us recently with an update on your mum and the lovely plant that is brightening up our office.