Home Instead Senior Care (Barnet)

1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD

About Home Instead Senior Care (Barnet): Dale and Diana Bevington established Home Instead Senior Care in Barnet to help clients to lead fulfilling lives at home. Carers support people with a service based around matching caregivers to clients’ needs and preferences, and maintaining the same caregivers with clients for as long as they are needed.

The company believe that to serve clients and their families they must be responsive, reliable, and train staff properly to ensure they have the skills and confidence to provide the care anyone would want for their own parents. All of services are built around establishing a good relationship and to encourage and stimulate clients to retain their skills and independence.

Many clients are living with memory loss or dementia and all caregivers are required to successfully complete specific training in this area. The service includes companionship, home help, and personal care so carers can support people at home in a comprehensive manner that is personalised for individual requirements.

Feel free to contact for advice or to discuss options for care at home, the team would be delighted to help.

Take a look at their E-Brochure that can also be found on their website. - www.homeinstead.co.uk/barnet
http://homeinstead.co.uk/brochure/index.php?franchise_permalink=barnet

Group : Home Instead Senior Care

Person in charge: Sandra Wharton (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 95

Fees Guide: £23.10/hr- £24.40/hr

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Office is on the first floor above the Job Centre in Barnet. Entrance is at the rear of Raydean House.

Visiting: Office hours are from 9:00 am to 5:00 pm, 24 hour on call service.

Parking: There is unrestricted parking in the roads surrounding the office.

Latest Care Quality Commission* Report on Home Instead Senior Care (Barnet): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Home Instead Senior Care (Barnet) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Barnet) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Home Instead Senior Care (Barnet) is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Barnet) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Home Instead Senior Care (Barnet) has a Review Score of 9.7 (9.722) from 9 Reviews

Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Barnet)?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Barnet)

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Client/Service User
    1

I found Home Instead to be an excellent service overall. One Carer, in particular, was extremely warm, friendly and professional in her manner and built a close relationship with my father, so much so, she read a reading at his funeral. However, not all the Carers were as thorough and one let me down, which led to a safety issue. Overall, however, a very good service provided.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Dale Bevington at Home Instead Senior Care (Barnet) responded to this review on 22 May 2018:

Paul, thank you for the review and I am glad you found the service excellent overall.

Most reliable and friendly agency. My regular carer is dependable, lives nearby and takes care of unforeseen needs. All attributes for peace of mind.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Quality care enables my aunt to live at home.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Dale Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 16 Mar 2018:

Thank you so much for your review.

All carers from 'Home Instead' were fantastic. Lovely people very professional and kind.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Diana Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 27 Mar 2018:

Sorry for the delay but thanks so much for the review!

Home Instead (Barnet) responded immediately to my request for help for my husband and myself. Our carer was helpful and supportive, she made a huge difference to our lives at a time of great stress. I am happy to recommend Home Instead Senior care (Barnet) to any elderly person needing support with daily tasks or companionship.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Diana Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 27 Mar 2018:

Thank you so much!

We have been using Home Instead Senior Care (Barnet) for the past 3 years they are a caring company, the carers who look after my mum are amazing they really care for her in a very special way. Mum smiles when they come to attend to her needs. I don't know how we would manage without them they are very special people and they care.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Dale Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 04 May 2016:

Thank you for the review and thanks to our CAREGivers who work so hard.

I contacted Home Instead Senior Care as I needed short term support after a right hand operation. Everyone I had any communication with was very professional and supportive and I felt completely safe in their hands. They were also very flexible as it was clear that I only needed short term support and that my needs will lessen during the period of care.

The manager came to do the assessment with me, to make sure all my needs were fulfilled and together we agreed that the carer would look after me for the 3 weeks following my operation. She was a delight to have around. Caring and with great sense of humour, we got on really well from the first day.

I would be more than happy to recommend Home Instead in general and my carer in particular to anyone needing care.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Dale Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 19 Apr 2016:

Thank you so much!

I requested support in getting in to and out of bath/shower. I had an excellent carer for five visits at the same time each day during that last fortnight in March. She also had time to sit and talk to me and on the last visit took me out for a walk. I have now regained my confidence and have started to drive. I am 82 and my husband died October 2015 after a long illness.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Dale Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 14 Apr 2016:

Thank you so much for the review.

The staff at Home Instead are wonderful. They responded quickly to the change in my mother's needs and were very kind and reassuring to both of us. There was always a friendly voice on the telephone and the staff went out of their way to be helpful and supportive.

How likely would you be to recommend Home Instead Senior Care (Barnet)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Dale Bevington, Director at Home Instead Senior Care (Barnet) responded to this review on 11 Apr 2016:

Many thanks for the review, will tell all the staff!.

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Awards / Recognitions

April 2018

October 2011

Job Vacancies

Staff Profiles

Sandra

Sandra Wharton

Job Title: Quality Assurance Officer

Joined: 2013

Description:

Sandra makes sure all our clients are receiving the highest quality of care and visits on a regular basis, caregivers contact her regarding any concerns they have about clients unusual behaviour, faulty household items and if there are changes to Care Plans.