Home Instead (Barnet)

1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD
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9.4 60 Reviews
  • Home Instead (Barnet), London
Home Instead Barnet provides award-winning personalised home care for older people that is dignified, reliable and relationship-led.

The care is tailored, flexible and adaptable to the client's needs and lifestyle. As daily tasks become more challenging in the home, Home Instead offers support to clients and their families with a range of support to help clients continue to maintain independence. All Care Professionals can support with home help, dementia care, medication administration, personal care, and companionship.

The care service is relationship-based; they match a Care Professional(s) to the client based on care needs, personality and interests; the clients have visits from a couple or a small team of Care Professionals who get to know the ins and outs of their needs and preferences, and are able to spot and react to anything unusual.

Care visits last at least one hour to ensure the Care Professionals are not rushing and care is delivered to a high quality. Activities are logged online and family members have instant access after the visit is completed.

All Care Professionals are hand-picked for their character and values and are expertly trained to support older people and their families. Each one undergoes extensive background checks and is given high-quality training to provide the confidence, knowledge, and skills to care for older people.

Feel free to contact the team for advice or to discuss options for care at home, they would be delighted to help.
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Care Provided by Home Instead (Barnet)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Sandra Wharton (Care Manager)

Home Instead (Barnet) Reviews (60)

9.4

Home Instead (Barnet) has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (Barnet) has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Barnet)
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Total of 60, showing 21-40
Review from James M (Husband of Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer arrives and sat with my wife.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for your review. I am glad we were able to support you and your wife at this time.

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Review from Richard S (Son of Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided my mum with first rate, kind and competent carers who would always go the extra mile to look after her and cater for her needs. The carers very quickly became our friends and put their heart and soul into looking after my mum - it was obviously their pleasure to do so and was not
'just a job'.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for your feedback. It was a delight to care for your mum, the CAREGivers really enjoyed being with her. It was a pleasure to provide support to you and your family.

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Review from S P (Client) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been very good in their care and enabled me to progress very much.
Thank you.
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Review from Paula A (Daughter of Client) published on 21 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The two carers that spent time with my mum were both lovely. We used the agency mainly to take my mum out on outings, to complement the time I was able to spend on the weekend etc. She always had a wonderful time and became very fond of them. Very helpfully, the carers would send me a photo/WhatsApp
message, to show where they had been, as my mum's memory is very poor so she would not remember. That way, I could remind her where she had been, chat about it, and also be reassured that she had been out on a nice trip, in good company.
Reply from Sohini Boron, Director at Home Instead (Barnet)

The Caregivers were very happy to spend this time with her. We want to work alongside the family to make such visits enjoyable for everyone.

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Review from Sonja S (Daughter of Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant. I have complete confidence in my mother’s 2 carers.
I live abroad. Desperate for care after my mother’s cancer surgery, I called Home Instead. Within 24 hours all was in place.
Their 1st priority - to ensure my mother was safe.
2nd - formalities.
The carer ensured the best
possible care, from both herself and the NHS, was given.
When I told her my mother was behaving abnormally, she suspected sepsis and immediately had her admitted to hospital thereby saving her life.
Despite having family, for several weeks, the carer visited 2x/day, 7 days/wk until a 2nd carer was in place.
2 years later, mum (95), is cared for by 2 wonderfully kind and caring people who keep me updated, see to all her needs and, importantly, keep her company and engaged with life.
They are trained in dealing with various health issues including dementia and their helpful tips have been a godsend.
The 2 directors are also great and have gone above and beyond to make my life easier.
They care, it is no job.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for your kind review. Yes, we really do care. We will do whatever we can to make sure your mother is safe and well, and you are supported.

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Review from Kalpana P (Daughter of Client) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with Home Instead. I live overseas and my dad lives in the UK. He suffers from Alzheimer's and lives alone. Home Instead are a great help to me in looking after him. The caregivers are wonderful and Dad is very happy and gets along well with them so I am at peace knowing he is in good
hands. Anything that I want to get done for my dad is taken care of by the caregivers, from shopping to getting things fixed in his house. Taking him for outings, housekeeping for him. I would recommend Home Instead anytime.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for your kind feedback. We will always help in any way we can, especially since you are living abroad. We are happy to be your first port of call with regards to his care.

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Review from Fiona S (Daughter of Client) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for my father’s care for the last 2 years. During this time the service given has been fantastic. The caregivers are kind, professional and thorough, often going beyond their remit and the scheduling department go out of their way to ensure everything possible is done
in order to look after Dad in every circumstance. Recently we have had to put in temporary extra care and nothing has been too much trouble. As a family, we are very happy with Home Instead. Thank you.
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Review from Vanessa J (Sister of Client) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult step to bring someone in to look after my brother, but living at a distance and with the current lockdown he needed more support than I could provide given that he is housebound, suffers from dementia, and has other health problems. When I contacted Home Instead at the end of March
to arrange care for my brother, they sorted everything out within days. His carer is bright, hard-working, and efficient and manages to care for my brother and his flat very well.


What is particularly impressive is the way the staff goes the extra mile to make sure their clients are safe. My brother had a problem with drains flooding his flat. In no time at all, they visited my brother, assessed the situation, and contacted the relevant people to fix the problem. When a drainage company paid a call, they were there at the flat to explain the situation and to make sure my brother was okay. And they followed the problem through until it was resolved.


Home Instead are brilliant!

Reply from Sohini Boron, Director at Home Instead (Barnet)

We appreciate how families can feel living away from their loved ones, especially when such situations happen. We aim to offer an extension of the care you provide, rather than there to do a job.

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Review from Paul H (Son of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are using the Barnet branch in London to care for my mother who will be 92 in July. Given the current pandemic, the company has supported my mother at every turn. They are caring and have well trained and willing staff to work with both my mother and our family to personalise the care for her. It’s
not easy at the best of times to care for older people but they are patient and make a considerable effort on all fronts. Not sure what we would do without them.
Reply from Sohini Boron, Director at Home Instead (Barnet)

It has been great to work so closely with you in getting the care right for her. Her CAREGivers truly care for her and will do their best to support her, as will the office team.

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Review from Caroline B (Daughter of Client) published on 11 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead Senior Care has been supplying my 93-year-old mother with care for about two years now, and without them, I don't think I would sleep so easily at night! Their caregivers are lovely, thoughtful and kind, as well as thorough and professional.
Communications with the head office are streamlined:
fast to react to changes of circumstances, finding resolutions to the unexpected quickly and without fuss. Especially during my mother's isolation during Covid-19 lockdown her carer practised scrupulous safeguarding and hygiene whilst still maintaining a relaxed and very thoughtful relationship with my mum.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for these kind words. It's very important for us to support our clients' families in this way when providing our clients with care.

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Review from Charlotte S (Daughter of Client) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has used Home Instead for over three years. We have always been very happy with the service. It is reliable, responsive and efficient. He has a regular carer which is good for continuity, reviews have been held regularly. The admin staff are always available for any issue which may arise or
any change of service required.
Reply from Sohini Boron, Director at Home Instead (Barnet)

We are happy to have built a long-standing relationship with your father and we will continue to be responsive to his care needs.

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Review from Linda H (Daughter of Client) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the care provided by Home Instead. They are diligent, kind, caring and communicative. Everyone I have dealt with has been professional, informative and knowledgeable, and I would most certainly recommend Home Instead to those in need.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for your kind words. We will continue to provide care from the heart.

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Review from David M (Son of Client) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Barnet has been providing care for my elderly mother, who suffers from dementia, for the past 12-months. I have found both managers and carers to be professional, attentive and genuinely interested in my mother's needs.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Our CAREGivers enjoy spending time with your mother on her interests, we know this makes her very happy.

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Review from Anj P (Relative of Client) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed some help with my mother, who we thought may need some help around the house. We didn't want to put her in a care home because she was quite confident and loved being at home, albeit, also to go out around the neighbourhood. We came across Home Instead and wanted to try it out. From the first
call, they were very professional. I managed to speak to the right person and shortly after met for a consultation. We addressed the needs for my mother and we were more than surprised by what the new carers could do for her. As time went on, my mother told us that the carer was really friendly and she managed to help with her shopping and the carer really made her day brighter just by visiting, talking, checking in and just by being there to see if there was anything that my mother would want. The carers were on time and did all those extra bits and went that much further for my mother. We are really glad to have visits a few times a week and would recommend Home Instead to anyone who needs the smallest of help to more serious assistance. Great work!
Reply from Sohini Boron, Director at Home Instead (Barnet)

We are happy that your mother is comfortable asking her CAREGivers to help with all sorts of tasks, they will always do their best to provide her with what she needs.

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Review from Christina K (Daughter of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving over to Home Instead Senior Care (Barnet) last year, I have been very happy with the services for my mum. The care staff are excellent and go above and beyond and are well suited to my mum in terms of personality and her specific requirements. It is also great that the same staff are rotated
and not continuously changed. The management team are also excellent and very supportive and responsive. I feel very secure in the knowledge that my mum is well looked after. They were also fantastic with providing unexpected short term 24-hour support after hospital discharge over the Christmas holiday period. Thank you to all the staff.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Our CAREGivers have developed a great relationship with your mum and will always do the best to support her, and our support naturally extends to yourself always.

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Review from Robin P (Son of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved the care for my father to Home Instead and they have been Excellent. The office staff were able to immediately find carers who lived in the area and who were able to work at the times required. They are always available at the end of the phone or email to help, answer questions or take special
requests and even out of hours the phone is always answered.
The Carers we have are fantastic, they are always on time and willing to go the extra mile if needed. When my father had to go to hospital, they were able to stay with him while the ambulance was on its way.
One of the things that attracted us was that the carers are all local and don't travel huge distances to make each appointment, this makes life much easier if someone is unable to make an appointment or extra time is needed on some days. They have also provided overnight care when required at short notice, which was very useful.
We are delighted with the care we get from Home Instead and thoroughly recommend them.
Reply from Sohini Boron, Director at Home Instead (Barnet)

We are so pleased that we can provide this support to your father and yourself. His CAREGivers are certainly willing to go that extra mile, as are the office team.

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Review from Nicola J (Daughter of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who look after my mother are very kind and gentle with her. Nothing I ask of them seems to be too much trouble. They do extra things like cleaning which I haven't asked of them but which are so helpful to me. It gives me incredible peace of mind to know they see her every day and will let
me know if anything is wrong. The office is very approachable too and everyone I have spoken to there has made me feel listened to and to not feel a burden with my requests.
Reply from Sohini Boron, Director at Home Instead (Barnet)

We are proud to have CAREGivers who care in a genuine and personal way, and you are right, nothing is too much trouble, we will support your mother in any way she needs.

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Review from Pritam K (Son of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Getting going was not as smooth as I'd hoped but the care and support my parents are receiving is excellent. I get regular, almost daily, check-ins from the team as to our, now rapidly changing, needs, which during this extremely difficult time is most definitely appreciated. Specifically, around Covid-19
they have stringent policies to protect both clients and staff which is very reassuring and they are well equipped which gives my parents the confidence that they are safe. Home Instead strive hard to match the carer with the client and in this, they did an excellent job. The care is primarily for my dad who is very ill, and they provide great care for him; but my mum who is elderly and simply needs assistance with some household tasks is also looked after and this gives me and my sister peace of mind, which is what we were looking for.
They are easy to contact 24h, as you'd expect, and very responsive (I have written emails late at night and have received responses in minutes).
Reply from Sohini Boron, Director at Home Instead (Barnet)

We apologise for the glitch when starting the care, and we are pleased we did find the right CAREGiver to match the needs of your parents. Our support extends to the whole family and we will work around the clock to achieve this.

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Review from Mark T (Son of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for a number of months to help with my mother, who has dementia and had several falls. The carers are wonderful and really good with mum. The company is flexible and help as much as they can at short notice. I would definitely recommend them.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for your review, we are very happy to support your mother and do whatever we can to remain flexible to her needs.

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Review from Michael O (Son-in-law of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have cared for my Mother in Law for over 3 years with 2 visits a day. They have been reliable and offered a consistency in carers so that she and the carers build trust and friendship which is so important to my Mother in law. We have no hesitation in recommending Home Instead for clients
that live on their own independently.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for the kind feedback. Building relationships is very important to us and we are happy to have chosen the right CAREGivers who have been able to maintain this with your mother-in-law.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Home Instead (Barnet) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Home Instead (Barnet) is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Barnet) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (2)

Sandra

Sandra Wharton

Job Title: Registered Care Manager Joined: 2013

Sandra makes sure all our clients are receiving the highest quality of care and visits on a regular basis, caregivers contact her regarding any concerns they have about clients unusual behaviour, faulty household items and if there are changes to Care Plans.

Sohini

Sohini Boron

Job Title: Director Joined: 2019

With Home Instead, I know I am working to deliver the highest level of care, and providing awareness around the support available to the elderly and their families.

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