Home Instead (Barnet)

1st Floor Raydean House, 15-17 Western Parade, Great North Road, London EN5 1AD
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9.4 60 Reviews
  • Home Instead (Barnet), London
Home Instead Barnet provides award-winning personalised home care for older people that is dignified, reliable and relationship-led.

The care is tailored, flexible and adaptable to the client's needs and lifestyle. As daily tasks become more challenging in the home, Home Instead offers support to clients and their families with a range of support to help clients continue to maintain independence. All Care Professionals can support with home help, dementia care, medication administration, personal care, and companionship.

The care service is relationship-based; they match a Care Professional(s) to the client based on care needs, personality and interests; the clients have visits from a couple or a small team of Care Professionals who get to know the ins and outs of their needs and preferences, and are able to spot and react to anything unusual.

Care visits last at least one hour to ensure the Care Professionals are not rushing and care is delivered to a high quality. Activities are logged online and family members have instant access after the visit is completed.

All Care Professionals are hand-picked for their character and values and are expertly trained to support older people and their families. Each one undergoes extensive background checks and is given high-quality training to provide the confidence, knowledge, and skills to care for older people.

Feel free to contact the team for advice or to discuss options for care at home, they would be delighted to help.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Sandra Wharton (Care Manager)

Home Instead (Barnet) Reviews (60)

9.4

Home Instead (Barnet) has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years.
Over all time Home Instead (Barnet) has 60 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Barnet)
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Total of 60, showing 41-60
Review from A W (Niece of Client) published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manager was so warm and friendly on the initial visit and that made me feel very confident. My point of contact in the office was also lovely and always around to speak to if needed. My Uncle's carer was just the best. Very clean and thorough and the perfect personality for my Uncle. She kept me
informed and I know she really took her job very seriously. Thank you to her for the care and dignity you showed.
Reply from Sohini Boron, Director at Home Instead (Barnet)

Thank you for the kind feedback. We are really pleased to have looked after your uncle. Your input helped us to deliver care attentively and for our caregiver to provide the right care for him.

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Review from John N (Son of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff looked after my mum well.
Reply from Sohini Boron, Director at Home Instead (Barnet)

We are really pleased to know we provided the right support for your mum.

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Review from T N (Daughter of Client) published on 8 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead gave care and support to my father for the last 18 months of his life. When my brother, who was caring for our father, was unexpectedly admitted to hospital we needed to find a care solution. We settled on Home Instead because they came across as not just professional, but as also wanting
to try and provide care that genuinely suited the person being cared for. The way they provided care that changed with time and circumstances as my father became more frail and ill, was impressive. I was very touched by the number of Home Instead staff who came to my father's funeral.
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Review from I R (Client) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very effective and caring.
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Review from P G (Client) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was delightful and did exactly what was required.
Reply from Sohini Boron, Director at Home Instead (Barnet)

We are so pleased to hear you are happy with your CAREGiver and that your needs were met exactly as you needed.

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Review from Anne P (Wife of Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead first provided care to my husband in September 2018. They chose a wonderful man to look after him: so kind, thoughtful and full of care for his client. For six months my husband needed the help of one caregiver, then it became two before he was admitted to hospital where he sadly died.
My initial contact with Home Instead was on a personal recommendation and I am delighted to endorse that recommendation. My beloved could not have received better care.
Reply from Sohini Boron at Home Instead (Barnet)

Thank you for your kind review. Our CAREGiver and team are happy we were able to provide this care to your husband and support you.

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Review from J H (Daughter of Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead gave care and support to my mother who had dementia and mobility problems. They managed to provide compatible caregivers who got to know her daily routine and adapted to help her with her changing needs. The caregivers were very caring, considerate and became good friends and understood
her dementia. The service was regularly reviewed. The family could trust the caregivers to work alone with my mother.
Reply from Sohini Boron at Home Instead (Barnet)

We are delighted to hear you are happy with the detailed level of service we provided. Our CAREGivers and team are so pleased to have been able to support your mother.

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Review from Allan S (Son of Client) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum managed to stay in her home for the last 8-9 years of her life - in large part due to the service that Home Instead provided. I have been particularly impressed with the care they take matching the most suitable carer to the client - it made a massive difference to my mum's quality of life.


My

dad is 93 (divorced from my mum for over 50 years) and today Home Instead are visiting him. Hopefully, they can bring some sunshine into his life as well!
Reply from Dale Bevington at Home Instead (Barnet)

Thank you so much for the review it really makes a difference to all of us!

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Review from Celeste T (Friend of Client) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed right from the start. Professional and caring office staff who matched caregivers thoughtfully. Always kept me informed, had regular reviews and supported me ensuring the right level of care for the client. As the hours and need increased, so did the support from the office and caregivers
who worked so well as a team and genuinely cared for the client right to the end. We have been extremely happy with Home Instead Senior Care (Barnet) team. Thank you.
Reply from Dale Bevington at Home Instead (Barnet)

Thank you so much for your kind review.

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Review from Angelica H (Daughter of Client) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my mother's death, my dad has struggled living alone. Having just been diagnosed with early-stage dementia he needed companionship and someone to accompany him to appointments and to share walks and everyday jobs. I worked full-time and was unable to cope. I rang Home Instead Senior Care (Barnet)
and within 1 week, life changed. The carer became dad's friend and support and dad began to live again.
Reply from Dale Bevington at Home Instead (Barnet)

Thank you for the review.

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Review from Vicky F (Daughter-in-law of Client) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Barnet) have been very helpful and extremely caring. They have consistently wanted to ensure my mother-in-law's care was thorough and safe.
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Review from Paul W (Son of Client) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Home Instead to be an excellent service overall. One Carer, in particular, was extremely warm, friendly and professional in her manner and built a close relationship with my father, so much so, she read a reading at his funeral. However, not all the Carers were as thorough and one let me down,
which led to a safety issue. Overall, however, a very good service provided.
Reply from Dale Bevington at Home Instead (Barnet)

Paul, thank you for the review and I am glad you found the service excellent overall.

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Review from Jamshed T (Client) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most reliable and friendly agency. My regular carer is dependable, lives nearby and takes care of unforeseen needs. All attributes for peace of mind.
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Review from Alison D (Daughter of Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers from 'Home Instead' were fantastic. Lovely people very professional and kind.
Reply from Diana Bevington, Director at Home Instead (Barnet)

Sorry for the delay but thanks so much for the review!

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Review from L W (Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead (Barnet) responded immediately to my request for help for my husband and myself. Our carer was helpful and supportive, she made a huge difference to our lives at a time of great stress. I am happy to recommend Home Instead Senior care (Barnet) to any elderly person needing support with
daily tasks or companionship.
Reply from Diana Bevington, Director at Home Instead (Barnet)

Thank you so much!

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Review from Roger S (Power of Attorney of Client) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Quality care enables my aunt to live at home.
Reply from Dale Bevington, Director at Home Instead (Barnet)

Thank you so much for your review.

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Review from Joan F (Daughter of Client) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead Senior Care (Barnet) for the past 3 years they are a caring company, the carers who look after my mum are amazing they really care for her in a very special way. Mum smiles when they come to attend to her needs. I don't know how we would manage without them they are very
special people and they care.
Reply from Dale Bevington, Director at Home Instead (Barnet)

Thank you for the review and thanks to our CAREGivers who work so hard.

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Review from Nitzan M (Client) published on 20 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Home Instead Senior Care as I needed short term support after a right hand operation. Everyone I had any communication with was very professional and supportive and I felt completely safe in their hands. They were also very flexible as it was clear that I only needed short term support and
that my needs will lessen during the period of care.


The manager came to do the assessment with me, to make sure all my needs were fulfilled and together we agreed that the carer would look after me for the 3 weeks following my operation. She was a delight to have around. Caring and with great sense of humour, we got on really well from the first day.


I would be more than happy to recommend Home Instead in general and my carer in particular to anyone needing care.

Reply from Dale Bevington, Director at Home Instead (Barnet)

Thank you so much!

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Review from L P (Client) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I requested support in getting in to and out of bath/shower. I had an excellent carer for five visits at the same time each day during that last fortnight in March. She also had time to sit and talk to me and on the last visit took me out for a walk. I have now regained my confidence and have started
to drive. I am 82 and my husband died October 2015 after a long illness.
Reply from Dale Bevington, Director at Home Instead (Barnet)

Thank you so much for the review.

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Review from Hilary W (Daughter of Client) published on 11 April 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Home Instead are wonderful. They responded quickly to the change in my mother's needs and were very kind and reassuring to both of us. There was always a friendly voice on the telephone and the staff went out of their way to be helpful and supportive.
Reply from Dale Bevington, Director at Home Instead (Barnet)

Many thanks for the review, will tell all the staff!.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Home Instead (Barnet) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Home Instead (Barnet) is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Barnet) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (2)

Sandra

Sandra Wharton

Job Title: Registered Care Manager Joined: 2013

Sandra makes sure all our clients are receiving the highest quality of care and visits on a regular basis, caregivers contact her regarding any concerns they have about clients unusual behaviour, faulty household items and if there are changes to Care Plans.

Sohini

Sohini Boron

Job Title: Director Joined: 2019

With Home Instead, I know I am working to deliver the highest level of care, and providing awareness around the support available to the elderly and their families.

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