Home Instead (Hammersmith, Chiswick & Fulham)

186 Sutton Court Road, Chiswick, London W4 3HR
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52 Reviews
  • Home Instead (Hammersmith, Chiswick & Fulham), London
Home Instead Hammersmith, Chiswick & Fulham provides a number of services to ensure clients stay in their own home.

Services are delivered in a holistic fashion based on the needs and choices of the client.

Caregivers receive in-depth initial training when they join the team, and also have the opportunity to attend specialist training in dementia, Parkinson’s and end of life care.

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Care Provided by Home Instead (Hammersmith, Chiswick & Fulham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maddy Alemayehu (Director/Manager)

Funding & Fees Guide for Home Instead (Hammersmith, Chiswick & Fulham)

  • Prices

  • Available on request

Home Instead (Hammersmith, Chiswick & Fulham) Reviews (52)

Total of 52, showing 1-20

Over all time Home Instead (Hammersmith, Chiswick & Fulham) has 52 reviews.

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Review from Angus C (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Home Instead Chiswick for my father a few years ago when his health started failing and he needed more help around the house. The staff are amazing with him, they cater to all his needs. Helping him exercise, keeping him well fed, and making sure all his daily needs are taken care of. He is
fiercely independent and they work with him to make sure he is comfortable without taking that away from him. I would recommend them to anyone with an elderly relative who needs a bit more extra help around the house.

Reply from Irine Gujabidze, Head of Marketing at Home Instead (Hammersmith, Chiswick & Fulham)

Dear Angus,
Thank you so much for your kind review and we will pass your comment to our CAREGiver.


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Review from Margaret D (Friend of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the service you've provided for my family friend. Both me and the family were happy. I recommend your service for anyone who is looking for a caring service. Thank you for doing a great job, please keep it up.

Reply from Irine Gujabidze, Head of Marketing at Home Instead (Hammersmith, Chiswick & Fulham)

Dear Margaret,
We are so happy if we did so and met your expectations.
Be assured, we will continue providing an excellent service.


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Review from Angela R (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have excellent communication with my dad and he had all kind of support from the carers and they are there to suit his specific needs. I have required help in emergency, and can usually get someone within an hour.

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Review from Helen H (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are like my family.

Reply from Maddy Alemayehu, Director at Home Instead (Hammersmith, Chiswick & Fulham)

We are really touched by the kind words; it is always a pleasure having you as our client.


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Review from Margaret P (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most grateful to Home Instead for all their help with my mum. After meeting the team and both our carers, the whole family had peace of mind knowing Mum was in safe and caring hands. Mum built a beautiful relationship with her carers and always looked forward to their visits. I have nothing but
praise and gratitude for Home Instead.

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Review from E L (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent. Very helpful. Don't have enough words to describe service, once more 'excellent'.

Reply from Maddy Alemayehu, Director at Home Instead (Hammersmith, Chiswick & Fulham)

Dear E L,
Thank you for the lovely review
Thank also you for choosing Home Instead.


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Review from Beatie E (Daughter of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hired Home Instead to help care for my mother who has Alzheimer’s/dementia after they were highly recommended by my cousin. Due to work commitments, I am unable to be with my mother full time, and she needs constant care. The care provided by Home Instead is so excellent. I have no worries about leaving
my mother. Their staff are kind, considerate, highly trained, and efficient. Every need is catered for, and they are truly reliable. They have saved my family. My mother is also delighted. She is safe, contented and looked after. What more could I ask for.

Reply from Irine Gujabidze, Head of Marketing at Home Instead (Hammersmith, Chiswick & Fulham)

Dear Beatie, thank you for a wonderful review.
Our professionally trained caregivers always try to deliver the best care possible.
It is personal to us.


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Review from Jake A (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my mother for over two years. The service I received was impeccable and the office team and carers were all amazing. They constantly went above and beyond to make my mother feel safe and happy in her home. The quality of care was astounding and really does make the service great
value for money.
I would use the service again and recommend to all.

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Review from Sylvia S (Goddaughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my godmother after a major operation. They helped her getting back on her feet, working with her to get her independence back, always treating her with respect and compassion. I would absolutely recommend their service.

Reply from Maddy Alemayehu, Director at Home Instead (Hammersmith, Chiswick & Fulham)

Dear Sylvia


It was a pleasure working with your family. Thank you for the lovely review


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Review from David L (Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead (Hammersmith, Chiswick & Fulham). My mother is ninety six, suffers from dementia and struggles with limited mobility. She recently moved to London from her home in Yorkshire to live in a flat adjacent to my house. Home Instead (Hammersmith, Chiswick & Fulham) have been
caring for my mother six days a week, for the past nine months. I have been impressed by the care taken to match individual carers to my mother’s character and her particular care needs. The management have always been helpful and responsive, sometimes at very short notice, when adjustments to her care were necessary. When my mother had a short stay in hospital recently, I felt the full weight of Home Instead (Hammersmith, Chiswick and Fulham) support and professionalism. Their empathy for the client and family is exemplary.

Reply from Irine Gujabidze, Head of Marketing at Home Instead (Hammersmith, Chiswick & Fulham)

Dear David,
Thank you so much for your kind words.
We highly appreciate your feedback.


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Review from Rosamond R (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Hammersmith, Chiswick & Fulham) supported our mother and then our father, for just under two years, allowing them to spend the final days of Dad's life together. This was so important to them both after over fifty years of marriage and without that reliable and kind care, it couldn't
have happened. Real thought was given to who would work best with our Mum and the continuity of the care giver was exceptional. They were very flexible in adjusting to the changing needs of our parents and our own plans. Thank you Home Instead (Hammersmith, Chiswick & Fulham) and especially thank you to all the care givers.

Reply from Irine Gujabidze, Head of Marketing at Home Instead (Hammersmith, Chiswick & Fulham)

Dear Rosamond,
Thank you for your kind feedback.
We are really happy to hear that we meet your needs.


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Review from Anthea J (Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very, impressed. You have never let me down. All your carers have been extremely helpful. I don't know how I would have managed without them. Its been a pleasure having them around and I know I will stay friends with them.

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Review from P M (Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead carers who visit and look after us are kind, gentle, thorough and careful. They are punctual and considerate. They are not bossy or fussy. They are willing and able and by doing for us the personal care jobs which we can no longer do for ourselves they make it possible for us to continue
living 'independently' in our house. Thank you all very much, Home Instead!

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Review from Annabel A (Daughter of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial care provided was very limited hours but crucial to help out both my parents and to monitor when conditions became more serious. Just before the first lockdown my mother, who was terminally ill with cancer and dementia, became bed-bound and Home Instead provided immediate 24-hour care followed
a week later by a live-in carer. The staff, both carers and office-based are overwhelmingly kind, considerate and professional. They coped remarkably in extremely challenging Covid circumstances and built a wonderful rapport with my parents and close family. Continuity of care providers was crucial for my parents and they had 2 live-in carers only over the entire 5 month period until my mother died peacefully at home in August. I would wholeheartedly recommend Home Instead as a wonderful care provider who goes above and beyond to assist their clients.

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Review from M C (Client) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the service, my carer is good.

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Review from K M (Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the help we have received. We have had the same carers all the time, covering the different days. They have always been quick to help, friendly and cheerful as well as efficient and careful. If the time of a visit needed to be changed, the office lets us know.

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Review from D E (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The helper is very pleasant, and I like to spend the two hours with her. Her work is most helpful as I have to move holding onto trolleys. She prepares delicious salads for me and shops for anything I might suddenly need.

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Review from Sally J (Goddaughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late Godmother received care from this branch of Home Instead.
We were very happy with the care.
The carers were very kind, professional and efficient.
My Godmother adored her carers; she looked forward to their visits.

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Review from Fiona C (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Hammersmith, Chiswick & Fulham) have been my Mother’s carers for the last 4 plus years. We started with daily help in the morning and have increased support as my Mother has needed it. Home Instead has been there to assist us along the way proving very flexible in providing
us with care 3x a day some weeks and live-in care as and when required. Our experience is that the carers who visit are very professional, responsible and best of all always kind and interested in my Mother’s well-being. They are also very caring to us as family members too. This is true too of the managers and staff in the office when I call. All the above gives my family confidence that we are doing the right thing in respecting my Mother’s wishes in caring for her at home, with the help of Home Instead.

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Review from Sue (Daughter of Client) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my father for two years. I have found them to be highly professional, easy to talk to and always accomodating to any change in our situation. The standard of care is high and all the carers we have had are very dedicated and caring people.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (4)

Maddy

Maddy Alemayehu

Job Title: Director

Joined: 2011

After working for 10 years as a critical care nurse, I realised first hand the impact of genuine connection and care on the outcome for patients. Recognising a lack of person-centred care for the elderly, I started my business to empower families and elderly people to ensure access to quality care that makes all the difference.


Providing caring support to the Elderly in their homes we provide:
- Peace of mind to families that their loved ones are safe, well cared for and personally connected with their carers
- Promote independence in line with the client's abilities e.g. outings, self-care, supporting continuation of prized hobbies
- Prevention of issues - identifying potential health risks & ensuring mental stimulation
- Signposting to local services e.g. Solicitors, Alzheimer's Society, Bring Joy Foundation, Parkinson's Society
- Carers with specialised skills to deal with end of life and conditions such as Alzheimer's and Parkinson's


Outside of work, I spend my time with my daughter who constantly surprises me with the imaginative and creative activities that she draws me in to.


Domizia

Domizia Conti

Job Title: EOL Care Manager

Joined: 2013

Domizia came to Home Instead in 2013. She trained as a nurse in Italy, travelled the world and then chose to settle in London.


She is a bubbly person with a great sense of humour. Her personality wins her both clients and carers.


Although she shares her time between the office and our clients she would be best described as a true carer.


Ann Marie

Ann Marie Rozario

Job Title: Trainer

Joined: 2016

Ann Marie has a wealth of experience in the care sector having worked in various health and social care settings.


Prior to joining Home Instead Hammersmith, Fulham and Chiswick, Ann Marie worked for Home instead Wandsworth for five years. She also worked for Bromley Social Services for seven years setting up a brain injuries programme to help people who had sustained an injury to be rehabilitated back into normal everyday life.


After being diagnosed with cancer and undergoing an operation to fit a prosthesis in her shoulder, Ann Marie became more passionate than ever about improving care standards and making a difference to those she works with.


She commented: “I have always been passionate about making a positive impact in the care industry, but my life experience allowed me to have real empathy with many of my clients. I think it helps them a lot to be able to talk to someone who has needed care themselves!”


Outside of work, Ann Marie has three grown-up children. In her spare time, she loves gardening, socialising and eating out.


Iwona

Iwona Gregson-Brown

Job Title: Administrator

Joined: 2012

Iwona came to Home Instead Hammersmith, Fulham and Chiswick having realised that Senior Care was one of the most important and valuable sectors of industry. She considers it a privilege to be part of the team who are so dedicated to caring for the older generation.


Her experience is considerable. Although her formal education, and indeed occupation was in Arts, film and theatre she joined National Advertising Benevolent Society, where she worked for a number for years.


The most rewarding and enjoyable part of her former job with the Society was the interaction with beneficiaries, many of whom were elderly.


She decided that it is the road for her.


She never looked back!


Frequently Asked Questions about Home Instead (Hammersmith, Chiswick & Fulham)

What Type of Services does Home Instead (Hammersmith, Chiswick & Fulham) offer?

Home Instead (Hammersmith, Chiswick & Fulham) offers Home Care.

How many Carers does Home Instead (Hammersmith, Chiswick & Fulham) employ?

Home Instead (Hammersmith, Chiswick & Fulham) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Hammersmith, Chiswick & Fulham) to verify any information. View our terms and conditions. Home Instead (Hammersmith, Chiswick & Fulham) has a Platinum Service – more info.