The care really is 24/7 and the service provided is excellent.Angela B(Client / Service User)
Excellent, professional company who has provided the best carer in the worldBasia K(Client / Service User)
Very well trained. Polite, caring carers, almost always on time.Rajesh P(Client / Service User)
The care really is 24/7 and the service provided is excellent.Angela B(Client / Service User)
Excellent, professional company who has provided the best carer in the worldBasia K(Client / Service User)
Very well trained. Polite, caring carers, almost always on time.Rajesh P(Client / Service User)
Care24Seven is a home care agency that specialises in care-at-home services through a team of specialists that are ready to provide the high level of care and support that clients or loved one deserves.
It provides expertise on, dementia and Alzheimer’s care, palliative care, respite and holiday care, emergency home care, post-operative and convalescent care, after-stroke care and mental health and learning disabilities.
Care24seven care-at-home services are available at all times...
Care24Seven is a home care agency that specialises in care-at-home services through a team of specialists that are ready to provide the high level of care and support that clients or loved one deserves.
It provides expertise on, dementia and Alzheimer’s care, palliative care, respite and holiday care, emergency home care, post-operative and convalescent care, after-stroke care and mental health and learning disabilities.
Care24seven care-at-home services are available at all times of the year, and their network currently extends to London and the greater London area, with some services like live-in care extending across the UK.
They have several different packages and plans available when it comes to home care for the elderly in their own home.
These plans vary from regular visits to the home for a set number of hours to a dedicated arrangement where the care worker lives in the house and provides support all-week round.
It provides a range of services from simple companionship to complex end of life care, as it is a credited training centre.
This allows the client to step up and down the level of care as required. The client will be able to make cost-savings and have a bespoke care plan tailored to their needs. Contracts are simple and short term (48 Hours), so clients only pay for what they use.
Hundreds of families have already chosen Care24Seven, because it has decades of experience delivering outstanding home care.
It always aims to provide compassionate, highly-trained staff who are dedicated both to their profession and the people they serve.
It provides complete flexibility, live-in and hourly care.
It offers a commitment to affordability, guarantee quality, professionalism and integrity and provide expert advice and a free, no-obligation, care assessment service.
Care Provided by Care24Seven - Care at Home
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£22.50 - £26
Weekly Live-in Care
£1,295 - £1,575
Contact Care24Seven - Care at Home to get a personalised quote:
Our fees are fully transparent with no hidden charges. The hourly rates quoted apply consistently across weekdays and weekends, with no uplift for weekend care. All costs are agreed in advance based on assessed needs, and any changes to fees are discussed and confirmed prior to implementation. Live-in care fees are inclusive of standard care delivery, ensuring clarity and fairness for service users and commissioners.
The price(s) shown are provided by the agency. Contact Care24Seven - Care at Home for full pricing details and T&Cs.
Care24Seven - Care at Home has a Review Score of 9.5 (9.454) out of 10, based on 16 reviews in the last 2 years. Over all time Care24Seven - Care at Home has 30 reviews.
Review from T M (Brother of Client) published on 18 May 2026 Submitted via Website•
Overall Experience
Reliable and professional service.They took care of my brother and the staff were very attentive to his specific needs. They treatex him like a person, not just a client. Thankyou to the team for tge support during a difficult time.
Reliable and professional service.They took care of my brother and the staff were very attentive to his specific needs. They treatex him like a person, not just a client. Thankyou to the team for tge support during a difficult time.
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Thank you, for your kind review.
We're pleased to hear that your brother was treated with dignity and supported according to his needs. Your feedback means a lot to the whole Care24Seven team.
Staff
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Management
Treated with Dignity
Value for Money
Review from Mohammad S (Client / Service User) published on 25 March 2026 Submitted via Website•
Overall Experience
Care 24 seven provides very good and reliable care services.
My regular carer is very kind, patient and caring. She always makes sure I am comfortable and safe. She treats me with respect. I truly appreciate everything she does for me.
Care 24 seven provides very good and reliable care services.
My regular carer is very kind, patient and caring. She always makes sure I am comfortable and safe. She treats me with respect. I truly appreciate everything she does for me.
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Thank you, Mohammad, for your kind review.
We're pleased to hear that you find our care reliable and that your regular carer supports you with kindness, patience and respect. Your feedback means a lot to the whole Care24Seven team.
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Management
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Value for Money
Review from A A (Nephew of Client) published on 20 March 2026 Submitted via Website•
Overall Experience
We are truly grateful for the exceptional care she ( harprit Gi 11) gives to our beloved uncle. She is kind, patient, and always punctual, arriving with warmth and dedication. Her compassion brings comfort and dignity to his days. She is the best carer we have ever had, and we wholeheartedly...
We are truly grateful for the exceptional care she ( harprit Gi 11) gives to our beloved uncle. She is kind, patient, and always punctual, arriving with warmth and dedication. Her compassion brings comfort and dignity to his days. She is the best carer we have ever had, and we wholeheartedly recommend her and hope she continues with us.
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Thank you for your lovely review.
We're so pleased to hear how much you value Harpreet's kindness, punctuality and dedication. It means a lot to know she brings comfort and dignity to your uncle's care. We will be sure to share your kind words with her.
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Review from R B (Client / Service User) published on 16 March 2026 Submitted via Website•
Overall Experience
My carers are very good but office are not they don't let you know if carers are being changed or running late but my carer tonight 26th Feb 26 is good did everything that was asked of her GagandeepKaur is very nice
My carers are very good but office are not they don't let you know if carers are being changed or running late but my carer tonight 26th Feb 26 is good did everything that was asked of her GagandeepKaur is very nice
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Thank you, R B, for your feedback.
We're pleased to hear that you are happy with your carers and that Gagandeep Kaur provided good support. We're sorry to hear that communication from the office has not met expectations. We will review this with the team and work to improve updates around carer changes or delays.
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Review from Sayan M (Daughter of Client) published on 9 March 2026 Submitted via Website•
Overall Experience
Very empathetic staff, understand the needs of my mother. She is given care with patience. Care given special attention understanding her moods.
Staff helps with her needs and tries to give her their complete attention
Very empathetic staff, understand the needs of my mother. She is given care with patience. Care given special attention understanding her moods.
Staff helps with her needs and tries to give her their complete attention
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Hi Sayan, Thank you for taking the time to share your feedback. We are very pleased to hear that our team has been able to support your mother with patience, empathy and understanding.
We truly appreciate your kind words and your trust in Care24Seven.
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Review from R P (Daughter-in-law of Client) published on 9 March 2026 Submitted via Website•
Overall Experience
Excellent admin staff,always supportive and quick to resolve issues, rotas and listen to the family . The carer was efficient, kind and patient and tried very hard to to help and encourage mum . Always on time and very prompt.
Excellent admin staff,always supportive and quick to resolve issues, rotas and listen to the family . The carer was efficient, kind and patient and tried very hard to to help and encourage mum . Always on time and very prompt.
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Hi Rashmi, Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about both our office team and the care staff supporting your mum.
Thank you again for trusting Care24Seven to support your mum. Feedback like this means a great deal to the whole team.
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Management
Treated with Dignity
Value for Money
Review from Shatha B (Daughter of Client) published on 19 February 2026 Submitted via Website•
Overall Experience
I want just to talk about our caregiver; they come and take care of my dad 4 times a day. They're very nice people; they come and they understand; they make it very comfortable for us too, and we feel they're just like family
I want just to talk about our caregiver; they come and take care of my dad 4 times a day. They're very nice people; they come and they understand; they make it very comfortable for us too, and we feel they're just like family
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Hi Shatha, thank you for your kind review. We're really pleased to hear our care team has made your dad feel comfortable and supported, and that you feel reassured as a family too. We'll share your lovely feedback with the carers.
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Review from R H (Daughter of Client) published on 19 February 2026 Submitted via Website•
Overall Experience
Care24Seven provide a good service Any service requirement issues were resolved promptly and early on in the care plan Having assigned care workers provides a consistent level of service
My mother has been using the service for over a year and has built a good rapport with the care workers....
Care24Seven provide a good service Any service requirement issues were resolved promptly and early on in the care plan Having assigned care workers provides a consistent level of service
My mother has been using the service for over a year and has built a good rapport with the care workers. Because they can communicate in her first language she has fully agency to communicate her needs on any day
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Thank you for your review. We're pleased you've found the service consistent and responsive, and that your mother has built a good rapport with her regular care workers. We're also glad communication in her first language helps her confidently express her needs day to day.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Salem Z (Father of Client) published on 19 February 2026 Submitted via Website•
Overall Experience
Shyam is a very professional and polite person, and my son, Jad, loves being with him. He is always punctual and never calls in sick or unavailable to help. My family and I are very pleased with the service provided by Shyam.
Shyam is a very professional and polite person, and my son, Jad, loves being with him. He is always punctual and never calls in sick or unavailable to help. My family and I are very pleased with the service provided by Shyam.
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Hi Salem, thank you for your wonderful review. It's great to hear that Shyam has consistently been punctual, dependable, and supportive, and that Jad feels comfortable and happy in his company. We pride ourselves on delivering person-centred care with dignity and respect, so your feedback means a lot. We'll pass this on to Shyam and the team.
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Review from Wendy J (Daughter-in-law of Client) published on 19 February 2026 Submitted via Website•
Overall Experience
Excellent care and attention thanks. All good no complaints ditto ditto ditto over and above the call of duty. Gurvinder is very efficient and caring. Looks after patient and home care. Etc etc etc etc
Excellent care and attention thanks. All good no complaints ditto ditto ditto over and above the call of duty. Gurvinder is very efficient and caring. Looks after patient and home care. Etc etc etc etc
↩Reply from Divya Uppal, Registered Manager at Care24Seven - Care at Home
Hi Wendy, thank you for taking the time to leave such a lovely review. We're really pleased to hear you've been happy with the care and support, and that you've found Gurvinder to be efficient and caring. We'll be sure to share your kind words with him and the wider team. If there is ever anything you'd like to discuss or if we can support further, please don't hesitate to get in touch.
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Review from J P (Client / Service User) published on 2 February 2026 Submitted via Website•
Overall Experience
Such a great service provided for me the carers are very helpful at all times, they do various tasks for me always with a smile and they are always willing to learn new things on the job. The management are always professional anytime you contact them in the office.
Such a great service provided for me the carers are very helpful at all times, they do various tasks for me always with a smile and they are always willing to learn new things on the job. The management are always professional anytime you contact them in the office.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from B V (Daughter of Client) published on 15 January 2026 Submitted via Website•
Overall Experience
We always received a very good help/service from the company at all the times. For sure we can recommend the carer and company for others. Their help was very preciosos especially during the school holidays.
We always received a very good help/service from the company at all the times. For sure we can recommend the carer and company for others. Their help was very preciosos especially during the school holidays.
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Management
Treated with Dignity
Value for Money
Review from Olive R (Sister of Client) published on 13 January 2026 Submitted via Website•
Overall Experience
I cannot praise this Care Agency highly enough. Continuity of caring staff who know my brother's needs is vital and this agency has delivered on this premise. I receive meaningful updates after each visit which is reassuring when I live at a distance. I also value follow-up from Head Office if a...
I cannot praise this Care Agency highly enough. Continuity of caring staff who know my brother's needs is vital and this agency has delivered on this premise. I receive meaningful updates after each visit which is reassuring when I live at a distance. I also value follow-up from Head Office if a problem has occurred. The staff are always punctual and quick to inform if transport problems have caused delay. I have not experienced any difficulty when contacting Head Office. Each time, I have been put through to the relevant person who has dealt effectively with my queries.
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Review from V M (Sister of Client) published on 5 June 2025 Submitted via Postal Card•
Overall Experience
We have been very pleased with the service provided, all carers have demonstrated caring and supportive values. All carers get on well with all family members and report back everything they feel is meant.
We have been very pleased with the service provided, all carers have demonstrated caring and supportive values. All carers get on well with all family members and report back everything they feel is meant.
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Management
Treated with Dignity
Value for Money
Review from A H (Client / Service User) published on 13 January 2025 Submitted via Postal Card•
Overall Experience
I am very very happy with my service.
I am very very happy with my service.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Carole S (Client / Service User) published on 27 December 2024 Submitted via Postal Card•
Overall Experience
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
↩Reply from Coordinator Care24SEVEN 0333 207 57 27, Registered Manager at Care24Seven - Care at Home
Thank you for your feedback. We're glad to hear you're happy with the team. We'll review your comment on cleaning to ensure improvements. While social service pricing and time allocation are outside our control, we'll continue working closely with them to support your needs.
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Review from Paul S (Son of Client) published on 4 September 2024 Submitted via Website•
Overall Experience
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately.
All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed...
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately. All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed its sell-by date, etc. The times agreed for 3 visits each day were always on time.
I would certainly recommend Care24Seven to others.
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Treated with Dignity
Value for Money
Review from Nina K (Client / Service User) published on 5 July 2023 Submitted via Postal Card•
Overall Experience
I am very satisfied with this service. The carers are always friendly, helpful and punctual.
However, as an amputee, I need help with the hoist and board. Some carers need more training.
I am very satisfied with this service. The carers are always friendly, helpful and punctual.
However, as an amputee, I need help with the hoist and board. Some carers need more training.
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Management
Treated with Dignity
Value for Money
Review from Rosemary H (Client / Service User) published on 20 April 2023 Submitted via Postal Card•
Overall Experience
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
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Value for Money
Review from Linda F (Wife of Client) published on 3 August 2021 Submitted via Website•
Overall Experience
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I...
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I have since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.
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Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Care24Seven - Care at Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Care24Seven - Care at Home.
Accreditations
There are no accreditations posted yet for Care24Seven - Care at Home.
Meet the Team (3)
Harpreet KaurJob Title Care CoordinatorJoined 2023
Harpreet is responsible for coordinating care schedules and ensuring continuity of care for the people we support. She works closely with service...
Harpreet is responsible for coordinating care schedules and ensuring continuity of care for the people we support. She works closely with service users, families, and care staff to manage rotas, respond to changes in needs, and ensure care is delivered reliably and in line with agreed care plans.
Aarti LalJob Title Compliance ManagerJoined 2023
Aarti oversees quality assurance and regulatory compliance across the service, ensuring care is delivered safely, consistently, and in line with CQC...
Aarti oversees quality assurance and regulatory compliance across the service, ensuring care is delivered safely, consistently, and in line with CQC standards. She leads audits, spot checks, and governance processes, supports staff with best practice guidance, and works closely with the management team to drive continuous improvement and positive outcomes for the people we support.
Divya UppalJob Title Registered ManagerJoined 2023
Divya is the Registered Manager and provides overall leadership and accountability for the service. She ensures high standards of safe, effective,...
Divya is the Registered Manager and provides overall leadership and accountability for the service. She ensures high standards of safe, effective, and person-centred care, leads on safeguarding and regulatory compliance, and works closely with families, professionals, and the wider team to continuously improve quality and outcomes for people using the service.
Frequently Asked Questions about Care24Seven - Care at Home
How many Carers does Care24Seven - Care at Home employ?
Care24Seven - Care at Home employs 56 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care24Seven - Care at Home to verify any information. View our terms and conditions. Care24Seven - Care at Home has an Enhanced Service -what an Enhanced Service includes.
