Care24Seven - Care at Home

F2, Building 4 Triangle Centre, 399 Uxbridge Road, Southall UB1 3EJ
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9.2 24 Reviews
  • Care24Seven - Care at Home, Southall
Care24Seven is a home care agency that specialises in care-at-home services through a team of specialists that are ready to provide the high level of care and support that clients or loved one deserves.

It provides expertise on, dementia and Alzheimer’s care, palliative care, respite and holiday care, emergency home care, post-operative and convalescent care, after-stroke care and mental health and learning disabilities.

Care24seven care-at-home services are available at all times of the year, and their network currently extends to London and the greater London area, with some services like live-in care extending across the UK.

They have several different packages and plans available when it comes to home care for the elderly in their own home.

These plans vary from regular visits to the home for a set number of hours to a dedicated arrangement where the care worker lives in the house and provides support all-week round.

It provides a range of services from simple companionship to complex end of life care, as it is a credited training centre.

This allows the client to step up and down the level of care as required. The client will be able to make cost-savings and have a bespoke care plan tailored to their needs. Contracts are simple and short term (48 Hours), so clients only pay for what they use.

Hundreds of families have already chosen Care24Seven, because it has   decades of experience delivering outstanding home care.

It always aims to provide compassionate, highly-trained staff who are dedicated both to their profession and the people they serve.

It provides complete flexibility, live-in and hourly care.

It offers a commitment to affordability, guarantee quality, professionalism and integrity and provide expert advice and a free, no-obligation, care assessment service.
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Care Provided by Care24Seven - Care at Home

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.50 – £26
  • Weekly Live-in Care Fees: £1295 – £1575

Our fees are fully transparent with no hidden charges. The hourly rates quoted apply consistently across weekdays and weekends, with no uplift for weekend care. All costs are agreed in advance based on assessed needs, and any changes to fees are discussed and confirmed prior to implementation. Live-in care fees are inclusive of standard care delivery, ensuring clarity and fairness for service users and commissioners.

These prices are only a guideline, please contact Care24Seven - Care at Home to find out the exact price for your requirements.

Contact Care24Seven - Care at Home to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care24Seven - Care at Home to get a personalised quote.

Good to Know

Owner

  • Eager Health t/a Care24 Seven com
  • Privately Owned

Person in Charge

  • Divya Uppal (Registered Manager)

Care24Seven - Care at Home Reviews (24)

9.2

Care24Seven - Care at Home has a Review Score of 9.2 (9.220) out of 10, based on 11 reviews in the last 2 years.
Over all time Care24Seven - Care at Home has 24 reviews.

Overall Experience
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Date Published
  • 24
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Reviewer Connection to Care24Seven - Care at Home
  • 11
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Total of 24, showing 1-20
Review from Shatha B (Daughter of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want just to talk about our caregiver; they come and take care of my dad 4 times a day. They're very nice people; they come and they understand; they make it very comfortable for us too, and we feel they're just like family
Reply from Divya Uppal, Registered Manager at Care24Seven - Care at HomeHi Shatha, thank you for your kind review. We're really pleased to hear our care team has made your dad feel comfortable and supported, and that you feel reassured as a family too. We'll share your lovely feedback with the carers.
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Review from R H (Daughter of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care24Seven provide a good service
Any service requirement issues were resolved promptly and early on in the care plan
Having assigned care workers provides a consistent level of service
My mother has been using the service for over a year and has built a good rapport with the care workers. Because
they can communicate in her first language she has fully agency to communicate her needs on any day
Reply from Divya Uppal, Registered Manager at Care24Seven - Care at HomeThank you for your review. We're pleased you've found the service consistent and responsive, and that your mother has built a good rapport with her regular care workers. We're also glad communication in her first language helps her confidently express her needs day to day.
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Review from Salem Z (Father of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shyam is a very professional and polite person, and my son, Jad, loves being with him. He is always punctual and never calls in sick or unavailable to help. My family and I are very pleased with the service provided by Shyam.
Reply from Divya Uppal, Registered Manager at Care24Seven - Care at HomeHi Salem, thank you for your wonderful review. It's great to hear that Shyam has consistently been punctual, dependable, and supportive, and that Jad feels comfortable and happy in his company. We pride ourselves on delivering person-centred care with dignity and respect, so your feedback means a lot. We'll pass this on to Shyam and the team.
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Review from Wendy J (Daughter-in-law of Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and attention thanks. All good no complaints ditto ditto ditto over and above the call of duty. Gurvinder is very efficient and caring. Looks after patient and home care. Etc etc etc etc
Reply from Divya Uppal, Registered Manager at Care24Seven - Care at HomeHi Wendy, thank you for taking the time to leave such a lovely review. We're really pleased to hear you've been happy with the care and support, and that you've found Gurvinder to be efficient and caring. We'll be sure to share your kind words with him and the wider team. If there is ever anything you'd like to discuss or if we can support further, please don't hesitate to get in touch.
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Review from J P (Client) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a great service provided for me the carers are very helpful at all times, they do various tasks for me always with a smile and they are always willing to learn new things on the job. The management are always professional anytime you contact them in the office.
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Review from B V (Daughter of Client) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We always received a very good help/service from the company at all the times. For sure we can recommend the carer and company for others. Their help was very preciosos especially during the school holidays.
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Review from Olive R (Sister of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this Care Agency highly enough. Continuity of caring staff who know my brother's needs is vital and this agency has delivered on this premise. I receive meaningful updates after each visit which is reassuring when I live at a distance. I also value follow-up from Head Office if a problem
has occurred. The staff are always punctual and quick to inform if transport problems have caused delay. I have not experienced any difficulty when contacting Head Office. Each time, I have been put through to the relevant person who has dealt effectively with my queries.
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Review from V M (Sister of Client) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased with the service provided, all carers have demonstrated caring and supportive values. All carers get on well with all family members and report back everything they feel is meant.
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Review from A H (Client) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very very happy with my service.
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Review from Carole S (Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
Reply from Coordinator Care24SEVEN 0333 207 57 27, Registered Manager at Care24Seven - Care at HomeThank you for your feedback. We're glad to hear you're happy with the team. We'll review your comment on cleaning to ensure improvements. While social service pricing and time allocation are outside our control, we'll continue working closely with them to support your needs.
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Review from Paul S (Son of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately.
All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed its
sell-by date, etc.
The times agreed for 3 visits each day were always on time.
I would certainly recommend Care24Seven to others.
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Review from Nina K (Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with this service. The carers are always friendly, helpful and punctual.
However, as an amputee, I need help with the hoist and board. Some carers need more training.
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Review from Rosemary H (Client) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
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Review from Linda F (Wife of Client) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I have
since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.
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Review from Basia K (Client) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
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Review from Rajesh P (Client) published on 19 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your feedback. Our team works hard to ensure we have the right care and care worker to meet your needs. At Care24Seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on a client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
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Review from J T (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a comfortable
relationship 'twixt carer and client, a period too often not seen.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your feedback. Our team works hard to ensure continuity of care for all clients, especially in the current COVD-19 pandemic. We have the same care delivery team and have back-up carers in the event one goes off sick. We recognise that with the change of carer, the 1:1 relationship may have to be rebuilt. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
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Review from E P (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with when
my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.
Reply from Max, Manager at Care24Seven - Care at HomeThank you very much for your feedback. It means a lot to our care delivery team who cared for your late wife. She was a wonderful lady to care for. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
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Review from Rachel M (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having lived with Care24Seven for a long time it's all very good. My favourite carer is good and intelligent.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your feedback. It is great for our team to know that the carer we found for you matches your needs very well. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences, and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
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Review from Jo M (Relative of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager and her team have provided care at home for our relative for over a year now and provided a reliable and efficient service, even with the challenges of 2020 in the health care setting. We have been really pleased with the level of care and support for our relative to be able to stay in her
home, despite worsening Parkinsons disease and becoming more frail.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your feedback. This review is very encouraging for our team who ensure that care at home to your relative is not disrupted, is responsive, meets their critical needs with worsening Parkinson’s disease, and is delivered effectively and safely in the current COVID-19 pandemic. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
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Current Review Score: 9.2 (9.220)

Overview of Review Score

The Review Score of 9.2 (9.220) out of 10 for Care24Seven - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.470 for Care24Seven - Care at Home is calculated as follows: ( (34 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.47
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Care24Seven - Care at Home is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Harpreet

Harpreet Kaur

Job Title: Care Coordinator Joined: 2023

Harpreet is responsible for coordinating care schedules and ensuring continuity of care for the people we support. She works closely with service users, families, and care staff to manage rotas, respond to changes in needs, and ensure care is delivered reliably and in line with agreed care plans.

Aarti

Aarti Lal

Job Title: Compliance Manager Joined: 2023

Aarti oversees quality assurance and regulatory compliance across the service, ensuring care is delivered safely, consistently, and in line with CQC standards. She leads audits, spot checks, and governance processes, supports staff with best practice guidance, and works closely with the management team to drive continuous improvement and positive outcomes for the people we support.

Divya

Divya Uppal

Job Title: Registered Manager Joined: 2023

Divya is the Registered Manager and provides overall leadership and accountability for the service. She ensures high standards of safe, effective, and person-centred care, leads on safeguarding and regulatory compliance, and works closely with families, professionals, and the wider team to continuously improve quality and outcomes for people using the service.

Frequently Asked Questions about Care24Seven - Care at Home

What Type of Services does Care24Seven - Care at Home offer?

Care24Seven - Care at Home offers Home Care.

How many Carers does Care24Seven - Care at Home employ?

Care24Seven - Care at Home employs 56 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care24Seven - Care at Home to verify any information. View our terms and conditions. Care24Seven - Care at Home has an Enhanced Service - more info.