The care really is 24/7 and the service provided is excellent.Angela B(Client / Service User)
Excellent, professional company who has provided the best carer in the worldBasia K(Client / Service User)
Very well trained. Polite, caring carers, almost always on time.Rajesh P(Client / Service User)
The care really is 24/7 and the service provided is excellent.Angela B(Client / Service User)
Excellent, professional company who has provided the best carer in the worldBasia K(Client / Service User)
Very well trained. Polite, caring carers, almost always on time.Rajesh P(Client / Service User)
Care24Seven is a home care agency that specialises in care-at-home services through a team of specialists that are ready to provide the high level of care and support that clients or loved one deserves.
It provides expertise on, dementia and Alzheimer’s care, palliative care, respite and holiday care, emergency home care, post-operative and convalescent care, after-stroke care and mental health and learning disabilities.
Care24seven care-at-home services are available at all times...
Care24Seven is a home care agency that specialises in care-at-home services through a team of specialists that are ready to provide the high level of care and support that clients or loved one deserves.
It provides expertise on, dementia and Alzheimer’s care, palliative care, respite and holiday care, emergency home care, post-operative and convalescent care, after-stroke care and mental health and learning disabilities.
Care24seven care-at-home services are available at all times of the year, and their network currently extends to London and the greater London area, with some services like live-in care extending across the UK.
They have several different packages and plans available when it comes to home care for the elderly in their own home.
These plans vary from regular visits to the home for a set number of hours to a dedicated arrangement where the care worker lives in the house and provides support all-week round.
It provides a range of services from simple companionship to complex end of life care, as it is a credited training centre.
This allows the client to step up and down the level of care as required. The client will be able to make cost-savings and have a bespoke care plan tailored to their needs. Contracts are simple and short term (48 Hours), so clients only pay for what they use.
Hundreds of families have already chosen Care24Seven, because it has decades of experience delivering outstanding home care.
It always aims to provide compassionate, highly-trained staff who are dedicated both to their profession and the people they serve.
It provides complete flexibility, live-in and hourly care.
It offers a commitment to affordability, guarantee quality, professionalism and integrity and provide expert advice and a free, no-obligation, care assessment service.
Care Provided by Care24Seven - Care at Home
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£22.50 - £26
Weekly Live-in Care
£1,295 - £1,575
Contact Care24Seven - Care at Home to get a personalised quote:
Our fees are fully transparent with no hidden charges. The hourly rates quoted apply consistently across weekdays and weekends, with no uplift for weekend care. All costs are agreed in advance based on assessed needs, and any changes to fees are discussed and confirmed prior to implementation. Live-in care fees are inclusive of standard care delivery, ensuring clarity and fairness for service users and commissioners.
The price(s) shown are provided by the agency. Contact Care24Seven - Care at Home for full pricing details and T&Cs.
Care24Seven - Care at Home has a Review Score of 9.5 (9.454) out of 10, based on 16 reviews in the last 2 years. Over all time Care24Seven - Care at Home has 30 reviews.
Review from Basia K (Client / Service User) published on 2 August 2021 Submitted via Website•
Overall Experience
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rajesh P (Client / Service User) published on 19 October 2020 Submitted via Postal Card•
Overall Experience
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your feedback. Our team works hard to ensure we have the right care and care worker to meet your needs. At Care24Seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care...
Thank you for your feedback. Our team works hard to ensure we have the right care and care worker to meet your needs. At Care24Seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on a client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J T (Client / Service User) published on 5 October 2020 Submitted via Postal Card•
Overall Experience
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a...
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a comfortable relationship 'twixt carer and client, a period too often not seen.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your feedback. Our team works hard to ensure continuity of care for all clients, especially in the current COVD-19 pandemic. We have the same care delivery team and have back-up carers in the event one goes off sick. We recognise that with the change of carer, the 1:1 relationship may...
Thank you for your feedback. Our team works hard to ensure continuity of care for all clients, especially in the current COVD-19 pandemic. We have the same care delivery team and have back-up carers in the event one goes off sick. We recognise that with the change of carer, the 1:1 relationship may have to be rebuilt. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E P (Client / Service User) published on 5 October 2020 Submitted via Postal Card•
Overall Experience
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with...
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with when my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you very much for your feedback. It means a lot to our care delivery team who cared for your late wife. She was a wonderful lady to care for. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a...
Thank you very much for your feedback. It means a lot to our care delivery team who cared for your late wife. She was a wonderful lady to care for. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
No Rating
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
Review from Rachel M (Client / Service User) published on 5 October 2020 Submitted via Postal Card•
Overall Experience
Having lived with Care24Seven for a long time it's all very good. My favourite carer is good and intelligent.
Having lived with Care24Seven for a long time it's all very good. My favourite carer is good and intelligent.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your feedback. It is great for our team to know that the carer we found for you matches your needs very well. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences, and carefully match these with care workers for a good rapport. We develop...
Thank you for your feedback. It is great for our team to know that the carer we found for you matches your needs very well. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences, and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting in their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rachel H (Niece of Client) published on 16 September 2020 Submitted via Website•
Overall Experience
Care24Seven have provided excellent support to my Aunt, which is currently enabling her to stay living in her own home. The agency has taken time to establish my Aunt's support requirements and held a review meeting with us to ensure that any changes in requirements are fully understood. Time has...
Care24Seven have provided excellent support to my Aunt, which is currently enabling her to stay living in her own home. The agency has taken time to establish my Aunt's support requirements and held a review meeting with us to ensure that any changes in requirements are fully understood. Time has been taken to ensure that the carers provided are people with whom my aunt will enjoy spending time. The support workers provided are extremely professional and we appreciate the continuity of carers that have been maintained, especially during the on-going COVID19 pandemic. We would definitely recommend Care24Seven as they have provided a service that enables my Aunt to continue to enjoy life at home. Thank you!
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your feedback. This review means a lot to our team who work hard in providing care at home service with continuity in these difficult times. We are pleased to know the efforts made by our team has meant that your Aunt is able to enjoy life at home. At Care24seven, we genuinely care....
Thank you for your feedback. This review means a lot to our team who work hard in providing care at home service with continuity in these difficult times. We are pleased to know the efforts made by our team has meant that your Aunt is able to enjoy life at home. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David M (Son of Client) published on 16 September 2020 Submitted via Website•
Overall Experience
The manager and her team at Care24Seven have been outstanding over the past few years in looking after my mother's care needs at home. Special mention goes to one member of staff in particular who is a credit to her profession and the wider team. The attention and presence whilst she is with my...
The manager and her team at Care24Seven have been outstanding over the past few years in looking after my mother's care needs at home. Special mention goes to one member of staff in particular who is a credit to her profession and the wider team. The attention and presence whilst she is with my Mother is wonderful to see and it genuinely makes my Mum's day to see her. Carers are always on time, COVID compliant in these challenging times and represent excellent value for money. I have absolutely no hesitation in recommending Care24Seven.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your feedback and for recommending us. This review means a lot to our team who have been providing care at home service to your mother. We are pleased to know that the care we are delivering is good value for money, reliable and professional. At Care24seven, we genuinely care. We...
Thank you for your feedback and for recommending us. This review means a lot to our team who have been providing care at home service to your mother. We are pleased to know that the care we are delivering is good value for money, reliable and professional. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jo M (Relative of Client) published on 16 September 2020 Submitted via Website•
Overall Experience
The manager and her team have provided care at home for our relative for over a year now and provided a reliable and efficient service, even with the challenges of 2020 in the health care setting. We have been really pleased with the level of care and support for our relative to be able to stay in...
The manager and her team have provided care at home for our relative for over a year now and provided a reliable and efficient service, even with the challenges of 2020 in the health care setting. We have been really pleased with the level of care and support for our relative to be able to stay in her home, despite worsening Parkinsons disease and becoming more frail.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your feedback. This review is very encouraging for our team who ensure that care at home to your relative is not disrupted, is responsive, meets their critical needs with worsening Parkinson’s disease, and is delivered effectively and safely in the current COVID-19 pandemic. At...
Thank you for your feedback. This review is very encouraging for our team who ensure that care at home to your relative is not disrupted, is responsive, meets their critical needs with worsening Parkinson’s disease, and is delivered effectively and safely in the current COVID-19 pandemic. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela B (Client / Service User) published on 15 September 2020 Submitted via Website•
Overall Experience
The care really is 24/7 and the service provided is excellent. The Agency is utterly reliable, efficient and understanding in sometimes very difficult and distressing situations. I cannot recommend the Agency more highly.
The care really is 24/7 and the service provided is excellent. The Agency is utterly reliable, efficient and understanding in sometimes very difficult and distressing situations. I cannot recommend the Agency more highly.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for recommending us, and your feedback is very much appreciated. It means a lot to our care team who work hard in providing 24 hours, 7 days a week and 365 days a year care at home service, which is reliable, efficient and person-centered to all our clients whilst considering the current...
Thank you for recommending us, and your feedback is very much appreciated. It means a lot to our care team who work hard in providing 24 hours, 7 days a week and 365 days a year care at home service, which is reliable, efficient and person-centered to all our clients whilst considering the current difficult times. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Emma H (Daughter of Client) published on 15 September 2020 Submitted via Website•
Overall Experience
Everything about Care24Seven has been excellent, from the first phone call to them. They have been efficient, understanding and able to provide exactly what our family needs for our Mother, in her late nineties, who has severe dementia. The carers provided by the agency have been wonderful, looking...
Everything about Care24Seven has been excellent, from the first phone call to them. They have been efficient, understanding and able to provide exactly what our family needs for our Mother, in her late nineties, who has severe dementia. The carers provided by the agency have been wonderful, looking after our Mother's physical and emotional needs in ways that exceeded our expectations. We cannot thank them enough. I would recommend this agency without hesitation to anyone seeking help with an old or ill or frail loved one.
↩Reply from Max, Manager at Care24Seven - Care at Home
Thank you for your positive feedback and for recommending us. It means a lot to our Dementia & Alzheimer’s care team who is providing care at home service to your Mother. We are very pleased to know that her emotional and physical needs are being looked after and that we have exceeded your...
Thank you for your positive feedback and for recommending us. It means a lot to our Dementia & Alzheimer’s care team who is providing care at home service to your Mother. We are very pleased to know that her emotional and physical needs are being looked after and that we have exceeded your expectations. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on clients' strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Care24Seven - Care at Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Care24Seven - Care at Home.
Accreditations
There are no accreditations posted yet for Care24Seven - Care at Home.
Meet the Team (3)
Harpreet KaurJob Title Care CoordinatorJoined 2023
Harpreet is responsible for coordinating care schedules and ensuring continuity of care for the people we support. She works closely with service...
Harpreet is responsible for coordinating care schedules and ensuring continuity of care for the people we support. She works closely with service users, families, and care staff to manage rotas, respond to changes in needs, and ensure care is delivered reliably and in line with agreed care plans.
Aarti LalJob Title Compliance ManagerJoined 2023
Aarti oversees quality assurance and regulatory compliance across the service, ensuring care is delivered safely, consistently, and in line with CQC...
Aarti oversees quality assurance and regulatory compliance across the service, ensuring care is delivered safely, consistently, and in line with CQC standards. She leads audits, spot checks, and governance processes, supports staff with best practice guidance, and works closely with the management team to drive continuous improvement and positive outcomes for the people we support.
Divya UppalJob Title Registered ManagerJoined 2023
Divya is the Registered Manager and provides overall leadership and accountability for the service. She ensures high standards of safe, effective,...
Divya is the Registered Manager and provides overall leadership and accountability for the service. She ensures high standards of safe, effective, and person-centred care, leads on safeguarding and regulatory compliance, and works closely with families, professionals, and the wider team to continuously improve quality and outcomes for people using the service.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care24Seven - Care at Home to verify any information. View our terms and conditions. Care24Seven - Care at Home has an Enhanced Service -what an Enhanced Service includes.
