Care24Seven - Care at Home

F2, Building 4 Triangle Centre, 399 Uxbridge Road, Southall UB1 3EJ
Review Us
9.2 24 Reviews
  • Care24Seven - Care at Home, Southall
Care24Seven is a home care agency that specialises in care-at-home services through a team of specialists that are ready to provide the high level of care and support that clients or loved one deserves.

It provides expertise on, dementia and Alzheimer’s care, palliative care, respite and holiday care, emergency home care, post-operative and convalescent care, after-stroke care and mental health and learning disabilities.

Care24seven care-at-home services are available at all times of the year, and their network currently extends to London and the greater London area, with some services like live-in care extending across the UK.

They have several different packages and plans available when it comes to home care for the elderly in their own home.

These plans vary from regular visits to the home for a set number of hours to a dedicated arrangement where the care worker lives in the house and provides support all-week round.

It provides a range of services from simple companionship to complex end of life care, as it is a credited training centre.

This allows the client to step up and down the level of care as required. The client will be able to make cost-savings and have a bespoke care plan tailored to their needs. Contracts are simple and short term (48 Hours), so clients only pay for what they use.

Hundreds of families have already chosen Care24Seven, because it has   decades of experience delivering outstanding home care.

It always aims to provide compassionate, highly-trained staff who are dedicated both to their profession and the people they serve.

It provides complete flexibility, live-in and hourly care.

It offers a commitment to affordability, guarantee quality, professionalism and integrity and provide expert advice and a free, no-obligation, care assessment service.
Show Care24Seven - Care at Home on the Map

Care Provided by Care24Seven - Care at Home

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.50 – £26
  • Weekly Live-in Care Fees: £1295 – £1575

Our fees are fully transparent with no hidden charges. The hourly rates quoted apply consistently across weekdays and weekends, with no uplift for weekend care. All costs are agreed in advance based on assessed needs, and any changes to fees are discussed and confirmed prior to implementation. Live-in care fees are inclusive of standard care delivery, ensuring clarity and fairness for service users and commissioners.

These prices are only a guideline, please contact Care24Seven - Care at Home to find out the exact price for your requirements.

Contact Care24Seven - Care at Home to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care24Seven - Care at Home to get a personalised quote.

Good to Know

Owner

  • Eager Health t/a Care24 Seven com
  • Privately Owned

Person in Charge

  • Divya Uppal (Registered Manager)

Care24Seven - Care at Home Reviews (24)

9.2

Care24Seven - Care at Home has a Review Score of 9.2 (9.220) out of 10, based on 11 reviews in the last 2 years.
Over all time Care24Seven - Care at Home has 24 reviews.

Overall Experience
  • 16
  • 6
  • 2
  • 0
  • 0
Date Published
  • 24
  • 7
  • 8
  • 11
  • 13
Reviewer Connection to Care24Seven - Care at Home
  • 11
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from David M (Son of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at Care24Seven have been outstanding over the past few years in looking after my mother's care needs at home. Special mention goes to one member of staff in particular who is a credit to her profession and the wider team. The attention and presence whilst she is with my Mother
is wonderful to see and it genuinely makes my Mum's day to see her. Carers are always on time, COVID compliant in these challenging times and represent excellent value for money. I have absolutely no hesitation in recommending Care24Seven.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your feedback and for recommending us. This review means a lot to our team who have been providing care at home service to your mother. We are pleased to know that the care we are delivering is good value for money, reliable and professional. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel H (Niece of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care24Seven have provided excellent support to my Aunt, which is currently enabling her to stay living in her own home. The agency has taken time to establish my Aunt's support requirements and held a review meeting with us to ensure that any changes in requirements are fully understood. Time has been
taken to ensure that the carers provided are people with whom my aunt will enjoy spending time. The support workers provided are extremely professional and we appreciate the continuity of carers that have been maintained, especially during the on-going COVID19 pandemic. We would definitely recommend Care24Seven as they have provided a service that enables my Aunt to continue to enjoy life at home. Thank you!
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your feedback. This review means a lot to our team who work hard in providing care at home service with continuity in these difficult times. We are pleased to know the efforts made by our team has meant that your Aunt is able to enjoy life at home. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma H (Daughter of Client) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about Care24Seven has been excellent, from the first phone call to them. They have been efficient, understanding and able to provide exactly what our family needs for our Mother, in her late nineties, who has severe dementia. The carers provided by the agency have been wonderful, looking
after our Mother's physical and emotional needs in ways that exceeded our expectations. We cannot thank them enough. I would recommend this agency without hesitation to anyone seeking help with an old or ill or frail loved one.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for your positive feedback and for recommending us. It means a lot to our Dementia & Alzheimer’s care team who is providing care at home service to your Mother. We are very pleased to know that her emotional and physical needs are being looked after and that we have exceeded your expectations. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on clients' strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID- 19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela B (Client) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care really is 24/7 and the service provided is excellent. The Agency is utterly reliable, efficient and understanding in sometimes very difficult and distressing situations. I cannot recommend the Agency more highly.
Reply from Max, Manager at Care24Seven - Care at HomeThank you for recommending us, and your feedback is very much appreciated. It means a lot to our care team who work hard in providing 24 hours, 7 days a week and 365 days a year care at home service, which is reliable, efficient and person-centered to all our clients whilst considering the current difficult times. At Care24seven, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. We develop care plans based on client's strengths to re-build their independence for quality of life whilst supporting their care needs. We vet care workers and provide in-house professional care training on specialist care and COVID-19 awareness to all our staff. We adhere to high PPE standards so we can continue to deliver excellent service and ensure care for the vulnerable is not affected during these challenging times. We provide 24/7, 365 days on-site support to all our clients and care staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.220)

Overview of Review Score

The Review Score of 9.2 (9.220) out of 10 for Care24Seven - Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.470 for Care24Seven - Care at Home is calculated as follows: ( (34 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.47
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Care24Seven - Care at Home is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Harpreet

Harpreet Kaur

Job Title: Care Coordinator Joined: 2023

Harpreet is responsible for coordinating care schedules and ensuring continuity of care for the people we support. She works closely with service users, families, and care staff to manage rotas, respond to changes in needs, and ensure care is delivered reliably and in line with agreed care plans.

Aarti

Aarti Lal

Job Title: Compliance Manager Joined: 2023

Aarti oversees quality assurance and regulatory compliance across the service, ensuring care is delivered safely, consistently, and in line with CQC standards. She leads audits, spot checks, and governance processes, supports staff with best practice guidance, and works closely with the management team to drive continuous improvement and positive outcomes for the people we support.

Divya

Divya Uppal

Job Title: Registered Manager Joined: 2023

Divya is the Registered Manager and provides overall leadership and accountability for the service. She ensures high standards of safe, effective, and person-centred care, leads on safeguarding and regulatory compliance, and works closely with families, professionals, and the wider team to continuously improve quality and outcomes for people using the service.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care24Seven - Care at Home to verify any information. View our terms and conditions. Care24Seven - Care at Home has an Enhanced Service - more info.