Submit a Review for Care24Seven - Care at Home
F2, Building 4 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ
View full details of Care24Seven - Care at HomeLatest Reviews for Care24Seven - Care at Home
09 March 2026
Very empathetic staff, understand the needs of my mother. She is given care with patience.
Care given special attention understanding her moods.
Staff helps with her needs and tries to give her their complete attention
09 March 2026
Excellent admin staff,always supportive and quick to resolve issues, rotas and listen to the family . The carer was efficient, kind and patient and tried very hard to to help and encourage mum . Always on time and very prompt.
19 February 2026
I want just to talk about our caregiver; they come and take care of my dad 4 times a day. They're very nice people; they come and they understand; they make it very comfortable for us too, and we feel they're just like family
19 February 2026
Care24Seven provide a good service
Any service requirement issues were resolved promptly and early on in the care plan
Having assigned care workers provides a consistent level of service
My mother has been using the service for over a year and has built a good rapport with the care workers.
Because they can communicate in her first language she has fully agency to communicate her needs on any day
19 February 2026
Shyam is a very professional and polite person, and my son, Jad, loves being with him. He is always punctual and never calls in sick or unavailable to help. My family and I are very pleased with the service provided by Shyam.
19 February 2026
Excellent care and attention thanks. All good no complaints ditto ditto ditto over and above the call of duty. Gurvinder is very efficient and caring. Looks after patient and home care. Etc etc etc etc
02 February 2026
Such a great service provided for me the carers are very helpful at all times, they do various tasks for me always with a smile and they are always willing to learn new things on the job. The management are always professional anytime you contact them in the office.
15 January 2026
We always received a very good help/service from the company at all the times. For sure we can recommend the carer and company for others. Their help was very preciosos especially during the school holidays.
13 January 2026
I cannot praise this Care Agency highly enough. Continuity of caring staff who know my brother's needs is vital and this agency has delivered on this premise. I receive meaningful updates after each visit which is reassuring when I live at a distance. I also value follow-up from Head Office if a
problem has occurred. The staff are always punctual and quick to inform if transport problems have caused delay. I have not experienced any difficulty when contacting Head Office. Each time, I have been put through to the relevant person who has dealt effectively with my queries.
05 June 2025
We have been very pleased with the service provided, all carers have demonstrated caring and supportive values. All carers get on well with all family members and report back everything they feel is meant.
13 January 2025
I am very very happy with my service.
27 December 2024
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
04 September 2024
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately.
All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed
its sell-by date, etc.
The times agreed for 3 visits each day were always on time.
I would certainly recommend Care24Seven to others.
05 July 2023
I am very satisfied with this service. The carers are always friendly, helpful and punctual.
However, as an amputee, I need help with the hoist and board. Some carers need more training.
20 April 2023
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
03 August 2021
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I
have since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.
02 August 2021
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
19 October 2020
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
05 October 2020
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a
comfortable relationship 'twixt carer and client, a period too often not seen.
05 October 2020
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with
when my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.
Latest Reviews for Care24Seven - Care at Home
09 March 2026
Very empathetic staff, understand the needs of my mother. She is given care with patience.
Care given special attention understanding her moods.
Staff helps with her needs and tries to give her their complete attention
09 March 2026
Excellent admin staff,always supportive and quick to resolve issues, rotas and listen to the family . The carer was efficient, kind and patient and tried very hard to to help and encourage mum . Always on time and very prompt.
19 February 2026
I want just to talk about our caregiver; they come and take care of my dad 4 times a day. They're very nice people; they come and they understand; they make it very comfortable for us too, and we feel they're just like family
19 February 2026
Care24Seven provide a good service
Any service requirement issues were resolved promptly and early on in the care plan
Having assigned care workers provides a consistent level of service
My mother has been using the service for over a year and has built a good rapport with the care workers.
Because they can communicate in her first language she has fully agency to communicate her needs on any day
19 February 2026
Shyam is a very professional and polite person, and my son, Jad, loves being with him. He is always punctual and never calls in sick or unavailable to help. My family and I are very pleased with the service provided by Shyam.
19 February 2026
Excellent care and attention thanks. All good no complaints ditto ditto ditto over and above the call of duty. Gurvinder is very efficient and caring. Looks after patient and home care. Etc etc etc etc
02 February 2026
Such a great service provided for me the carers are very helpful at all times, they do various tasks for me always with a smile and they are always willing to learn new things on the job. The management are always professional anytime you contact them in the office.
15 January 2026
We always received a very good help/service from the company at all the times. For sure we can recommend the carer and company for others. Their help was very preciosos especially during the school holidays.
13 January 2026
I cannot praise this Care Agency highly enough. Continuity of caring staff who know my brother's needs is vital and this agency has delivered on this premise. I receive meaningful updates after each visit which is reassuring when I live at a distance. I also value follow-up from Head Office if a
problem has occurred. The staff are always punctual and quick to inform if transport problems have caused delay. I have not experienced any difficulty when contacting Head Office. Each time, I have been put through to the relevant person who has dealt effectively with my queries.
05 June 2025
We have been very pleased with the service provided, all carers have demonstrated caring and supportive values. All carers get on well with all family members and report back everything they feel is meant.
13 January 2025
I am very very happy with my service.
27 December 2024
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
04 September 2024
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately.
All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed
its sell-by date, etc.
The times agreed for 3 visits each day were always on time.
I would certainly recommend Care24Seven to others.
05 July 2023
I am very satisfied with this service. The carers are always friendly, helpful and punctual.
However, as an amputee, I need help with the hoist and board. Some carers need more training.
20 April 2023
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
03 August 2021
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I
have since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.
02 August 2021
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
19 October 2020
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
05 October 2020
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a
comfortable relationship 'twixt carer and client, a period too often not seen.
05 October 2020
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with
when my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.