Review from Penny C (Daughter of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead has been looking after my mother for the past 12 months. The standard of care has exceeded my expectations, the carers provide cheerful friendly companionship as well as taking care of all her practical needs. The staff are helpful, flexible and quick to respond to additional requirements

- excellent and thoughtful care all round.

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Review from J M (Friend of Client) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience

I have often had to call on Home Instead to cover at short noticed for my clients at different times and hours. They have always responded quickly, and have bent over backwards to assist in any difficulties we have had.
All staff without exception are professional, courteous, and willing to assist

in any way to help my clients. I would happily recommend Home Instead and their manager to anyone and believe this standard is what every care agency should be working to.

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Review from Tracey S (Friend of Client) published on 26 March 2016
Submitted via Postal Card • Report

Overall Experience

I provided 24 hour private live-in care to a lady that passed away from cancer. Home Instead provided me with my break time and relieved me when things got too much. They showed great commitment, continuity in sending the same carers. So there was no disruption of the daily routine.
Home Instead were

very caring and understanding, always helping at last minute notice, they assisted we get the right care and support my client needed.

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Review from James P (Client) published on 24 March 2016
Submitted via Website • Report

Overall Experience

Home Instead is good name for the agency and the carers are very good. I know what I want from the carers and they always deliver. At 92 I have improved with my walking, mobility and general well being. All run very satisfactorily.

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Review from Iwona GB (Friend of Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

A friend, a neighbour of client has alerted me to the fact that he was not coping.
Home Instead has put all their resources into action.

The client has had a degree of mobility at the beginning so the care was catered around his needs and still social life which existed at the time.
Carers were

chosen carefully and it was made sure that he and his family, who visited, but who did not live with him were comfortable and happy.
His needs steadily increased and care was adapted. When in hospital, - carers visited and made sure that the client didn't feel isolated and alone.

Home Instead helped with rearranging his house when he stopped being mobile.
Carers were very impressive. Standard of care was very high. Most of all understanding of needs was in place.
At the end of April 2015 the gentleman passed away.

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Review from Yet (Daughter of Client) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience

The home care team provided a professional understanding, responsive and above all caring service. My father was looked after by a wonderful team who ensured he was safe and comfortable at all times. We were always reassured that dad and us as a family were well cared for.

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Review from Natasha K (Daughter of Client) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

My mother, died in September of breast cancer which had spread to her bones. The carers from Home Instead looked after her for about the last six weeks of her life. They were amazing, treating her with love and dignity. She was very fragile, and frightened of moving having had a bone snap due to cancer.

They treated her with such care, always listening to her fears and wishes, taking the time to make her feel secure. They also coordinated brilliantly with the district nurse who came to administer my mother; were always flexible in their timings if it was necessary to be present with a doctor or nurse, as moving my mother needed two carers. They were also a great support to me and my family. Two of them wee with my at my mother's side when she died. It was as far as it possible to be, a good death; and the team from Home Instead helped me make it so. I regularly tell friends and family how lucky we were and how well looked after. I would always recommend them and feel very lucky to live so close to an agency which is so good.

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Review from R W (Friend of Client) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

Three months ago I got a call from my elderly neighbour who told me she had had a fall in her bedroom and needed help as she was stuck and couldn't get up. Fortunately I was able to get details of her carer and rang up the supervisor straight away. Within minutes had managed to contact my friends favourite

carer, who as luck would have it, was working close by, so appeared on the scene very quickly. My neighbor was very pleased to see the carer who put her at ease. Her manner was charming and extremely efficient. She called for an ambulance and again the paramedics arrived very quickly and gave her a thorough check up. Fortunately no bones broken, just badly shaken. I was very impressed by the way that the carer and her supervisor handled the whole situation and would not hesitate in recommending their services.

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Review from Mary S (Friend of Client) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

My friend has a daily visit for lunch. The carer is always friendly, caring, professional and spends time talking to my friend as well as cooking an appetizing and wholesome meal. The daily visit has made a difference to her physical and mental well being. Carers are punctual and reliable.

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Review from Carole (Daughter of Client) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

My mum was reluctant to have anyone come at all but she liked the lady straight away and was happy for her to come a few times a week. On a couple of occasions someone else was sent but she was able to say she didn't want that person. I wanted my mum to feel she was not being short changed by her daughter

(me) not being there. She did feel cared for by her carer.

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Review from Cherry C (Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience

The carers were of a very high standard, extremely kind and very caring. Took away much of the pressure and made life a lot easier. They gave us a wonderful service and the management was of a very high standard.

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Review from Kay W (Wife of Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

My husband and I found that nothing was too much for the carers. They made me feel very comfortable leaving my husband t be cared for by strangers. My husband also felt confident and was very happy with the whole set up.

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Home Instead (Hammersmith, Chiswick & Fulham)

Care Provided

Types of Home Care

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Personal Care Services

Household Services

Other Care Provided

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Person in charge