Home Instead (Hammersmith, Chiswick & Fulham)

- excellent and thoughtful care all round.

in any way to help my clients. I would happily recommend Home Instead and their manager to anyone and believe this standard is what every care agency should be working to.

very caring and understanding, always helping at last minute notice, they assisted we get the right care and support my client needed.

chosen carefully and it was made sure that he and his family, who visited, but who did not live with him were comfortable and happy.
His needs steadily increased and care was adapted. When in hospital, - carers visited and made sure that the client didn't feel isolated and alone.

Home Instead helped with rearranging his house when he stopped being mobile.
Carers were very impressive. Standard of care was very high. Most of all understanding of needs was in place.
At the end of April 2015 the gentleman passed away.

They treated her with such care, always listening to her fears and wishes, taking the time to make her feel secure. They also coordinated brilliantly with the district nurse who came to administer my mother; were always flexible in their timings if it was necessary to be present with a doctor or nurse, as moving my mother needed two carers. They were also a great support to me and my family. Two of them wee with my at my mother's side when she died. It was as far as it possible to be, a good death; and the team from Home Instead helped me make it so. I regularly tell friends and family how lucky we were and how well looked after. I would always recommend them and feel very lucky to live so close to an agency which is so good.

carer, who as luck would have it, was working close by, so appeared on the scene very quickly. My neighbor was very pleased to see the carer who put her at ease. Her manner was charming and extremely efficient. She called for an ambulance and again the paramedics arrived very quickly and gave her a thorough check up. Fortunately no bones broken, just badly shaken. I was very impressed by the way that the carer and her supervisor handled the whole situation and would not hesitate in recommending their services.

(me) not being there. She did feel cared for by her carer.