Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ
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9.9 81 Reviews
  • Home Instead (Wimbledon & Kingston), New Malden
As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for five years to find the right sort of care for both her parents who were terminally ill.

Being a daughter and dealing with this first hand, gave her a clear understanding of the need for quality, compassionate care, which is flexible and built around the needs and aspirations of the client.

Many clients choose Home Instead because of the companionship-based care it provides where much effort is given towards matching the right care giver with each client and ensuring consistent service of each care giver with each client. Through this attention to detail, its caregivers often establish strong bonds with clients and clients' families and become valued companions.

Its care and support ranges from companionship to home help services and personal care through to specialised dementia care. It is recognised for the quality of Alzheimer's and dementia care and even has a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

It’s as much about the training as it is the people it employs at Home Instead – passionate and warm-hearted care givers who recognise that it’s the little things that make the difference.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.50 – £34.50

These prices are only a guideline, please contact Home Instead (Wimbledon & Kingston) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Clare Jefferies (Managing Director)

Home Instead (Wimbledon & Kingston) Reviews (81)

9.9

Home Instead (Wimbledon & Kingston) has a Review Score of 9.9 (9.870) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Wimbledon & Kingston) has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Wimbledon & Kingston)
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Total of 81, showing 1-20
Review from P H (Client) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Inevitably some of the carers are better than others. However they have all been kind and helpful and willing to do things when asked. Some carers have more initiative than others. The head office have tried to find people who I would get on well with.
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Review from Jenny L (Daughter of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had many years and experience of care providers over the years, first for our mum and then our dad. However, we were delighted with the service that Home Instead provided and their service was excellent. A very reliable company who do seem to really care about the service they are providing.
We were impressed with the carers they selected for our dad and the thing that we particularly appreciated was that there was continuity with the staff. We used Home Instead for over 2 years and in that time dad had 2 regular carers, which meant they really got to know him. If one of them was not able to visit for any reason, we were always kept informed of who was coming instead by the schedulers and they always asked if we were happy to have that person go to dad.
The client care managers were excellent too and really tried to find out all about dad, so appropriate carers could be found. They were quick to respond if we ever had anything that we wanted to discuss with them.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to write this review. It means a lot to us to read such lovely words. We are delighted you are so happy with the service.

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Review from CHRISTOPHER M (Brother of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family have been using the care professionals from Wimbledon & Kingston for the last 15months to assist and support my eldest Sister who has Alzheimers 78 years old. They are always very punctual , friendly and extremely helpful. There visits brightened my Sisters day and they often went over and
above ans she looked forward to seeing all the lovely people.
The management team have been equally as supportive and caring at all times and kept me informed of any developements re my Sister as my Wife and I live 70 miles away . It was very reassuring to know she was going to get a visit every day and get some company , stimulation and see a lovely friendly face . I met all the girls several times and had total trust and confidence they were giving there all and were very passionate in what they did .
Would definately recommend using the professionals from this organisation and have infact passed on my opinons to several people who need support and assistance for there loved ones .
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for taking the time to write this lovely review! WE really appreciate getting feedback like this.

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Review from B G (Son of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a company who would help my father live independently in his own home, I had been advised to check the Care Quality Commission (CQC) website to make sure I was choosing a highly rated organisation. We wanted the very best for our loved one. Home Instead (Wimbledon & Kingston) was rated
Outstanding; we made contact and never looked back. It was a massive relief, during such a stressful time, to feel in safe hands. We had the most incredible care for dad. The care started as companionship, helping him regain his confidence after some falls and a dementia diagnosis. As time went on, his care needs increased. His carers received excellent training and they supported dad through his latter stages of care, right to the very end where he passed peacefully at home. For 6 years, he not only lived independently, he lived JOYFULLY. We made memories we never thought possible. To us, this company is indeed outstanding. Thank you.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Reviews like this makes my heart sing! He was a delightful man and we all enjoyed the joyful times with him!

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Review from Alison L (Daughter of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to care for our 95 year old mother, initially as help following a hip replacement increasing to several hours a day of care and companionship due to the progression of dementia.
The care professionals were of the highest standard, efficient, caring and friendly. Taking
time and effort to get to know Mum, her likes and dislikes and her life story so they were able to meet all her needs in the best way. Mum thoroughly enjoyed their visits.
The app allowed us to be up to date with Mum's care, meals, activities and health, giving us confidence and reassurance that she was being well looked after.
Communication with the management team was excellent. Any changes to visits needs were effected quickly and without fuss.
After two and a half years Mum now needs residential nursing care but Home Instead were instrumental in enabling her to stay in her own home for as long as possible.
We have no hesitation in recommending the Wimbledon & Kingston Home Instead team.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for taking the time to write such lovely words. We have so loved looking after M and we really hope we continue to see her big smile at the Love to Sing and Love to Move in the future.

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Review from Nicky W (Husband of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is just to show my gratitude to you all at Home Instead for the outstanding Care that you have provided for my wife in her ongoing battle with Dementia. We are both in our forties for the second time and I would not have been able to cope without your help on my own. All your carers have been brilliant
and I will spread the word.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for your kind words and taking the time to write a review.

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Review from D R (Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Punctuality is good. Carers are rarely late.
I look forward to them coming and it puts a smile on my face when I see them. Although I have many different carers each one is very sweet and passable. They always get the tasks done in good time and then make sure I am settled (and wrapped up if I want
it) and in a good place before they go.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

So lovely to hear from you! Everyone loves coming to see you.

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Review from Basil F (Client) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management has been excellent.
Staff is excellent for our needs, faultless in all parts.
We wished to express our entire satisfaction so far.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to send us a review. It's so good to read that we are getting it right.

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Review from S L (Wife of Client) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Home Instead carers to be pleasant, efficient and reliable since we began using the agency there months ago.
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Review from Rachel D (Daughter of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care was provided at relatively short notice for full-time live-in requirements. Good communication from office staff and care professionals - who on the whole seem dedicated, caring, and empathetic. Excellent liaison with the hospital at the time of discharge.
Highly recommend.
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Review from Dorothy M (Wife of Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the service offered by HomeInstead. They took time to find and introduce carers to suit us and our particular needs and keep in regular touch with us to assess how our needs are changing and developing. The schedulers are always pleasant and helpful and the carers are well
trained and we have confidence in them. Thank you to all.
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Review from Deborah B (Daughter of Client) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our wonderful dad did everything for our mother and when he died from prostate cancer we had to find good quality, reliable and enduring care for our 92-year-old, disabled mum.
We undertook intensive research on care providers in our area. Home Instead was the only provider with an across-the-board
'outstanding' assessment by the Care Quality Commission.
Home Instead took considerable trouble to meet Mum and to establish exactly what care she needed. The whole Home Instead team were so kind and patient with her and as the arrangements have bedded she has come to view all her carers as friends. Over the last couple of years, her care needs have changed. Home Instead have always been receptive to her developing needs and worked hard to meet them.
The schedulers and client liaison staff have always been available, they react to any problems quickly and sympathetically. Home Instead is an excellent care provider.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for taking the time to send this glowing review, so lovely to read about how pleased you are with our teams.

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Review from A M (Granddaughter of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came to Home Instead after a few trials with other care agencies. From the very start, I have had confidence in the care they set out to provide. The supervision of carers both new and long-standing gives me reassurance that my grandparents are always getting the best care available even with inevitable
changes in staff. With Home Instead's input, my grandparents have remained at home, enjoying their time together and actually getting stronger and healthier! They look better now than they did five years ago! All the carers have been so lovely, my grandparents feel like they are being thoroughly spoilt.
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Review from James S (Client) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Home Instead for 2 and a half years, they were recommended by a friend. The service that I receive has been excellent. The carers are clearly devoted to all they do and are all highly competent, nothing is too much trouble for them - they are all good at cooking a fresh meal!


The

carers are all proactive and once I ask for something to be done they remember, rather than me having to tell them all the time. They are all very punctual and if there are any delays I am informed by the office. I have a client liaison who listens to what I say, advises and actions - she even picks me up and drops me back off when I have events.


I am very lucky to have such excellent care.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Lovely to read this - we love caring for you!

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Review from Linda S (Daughter of Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been looking after my mother (92) for over a year now. I have found them to be excellent. They have found regular carers for mum, who have been able to meet her needs and enhance her happiness. The company excels at communication and is well-organized and compassionate. Mum's care
plan is well thought out and thorough. The carers' manager visits mum every 3 months to review her care plan and make any necessary adjustments. I have been very impressed by the calibre of Home Instead Senior Care and would not hesitate to recommend them to any other family seeking care for their relative.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to write this lovely review.

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Review from Nadia M (Daughter of Client) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Wimbledon & Kingston) lives up to its good reputation. Sincere, caring staff all the way through from the owner to the care giver.
A helpful 3 hour workshop in understanding dementia was free of charge.
Home Instead staff have the patience and understanding that I struggle with in
looking after my mother of 96 years, for whom I have cared for the past 10 years. As I age I can no longer do it all myself. So thank you Home Instead.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you - I am also glad you found the dementia workshop useful - it was good to have you there.

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Review from D T (Client) assisted by family/friend published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first time with them. I started on 1st of May and have been three times. First time we were to the bike shop to get my tyres pumped up, then cycled to a nearby large park via a local village where we had lunch and then cycled home. I showed him the golf course. The second time it chucked it
down with rain. We had a great walk, we saw a local tourist attraction, a stadium and had coffee. I took a packed lunch. The third time was to a trip to a Royal Horticultural Society garden, we could pick our own vegetables at the vegetable patch.
I love all three things and think my carer is a very good companion.
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Review from J C (Daughter of Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started using Home Instead (Wimbledon & Kingston) after my father's first fall that was nearly two and a half years ago. The service Dad has received has been excellent, right through Covid carers came every day they always go the extra mile over the last two and a half years Home Instead (Wimbledon
& Kingston) have made my life easier as well knowing Dad is in good hands. He has had the same morning carer the whole time, which is great. She is now like a member of our own family.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for the time to write this lovely review. We love caring for your father.

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Review from C N (Husband of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly and supportive carers. Punctual and polite and very helpful. Well organised and matched by manager. Excellent service. Helpful management in organising and preparing for a first visit which my wife was concerned about. Able to be satisfied by friendly and caring manager who took the time to
make the arrangements and also match the carer with my wife's needs.
Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for your kind words. We have a great team who are dedicated to getting it right from the word go!

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Review from Terence L (Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Companionship. Help with washing, cooking, dressing, walking and cleaning. My carer and I are good friends.
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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Home Instead (Wimbledon & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Home Instead (Wimbledon & Kingston) is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) ) ÷ 69 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wimbledon & Kingston) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

Clare

Clare Jefferies

Job Title: Owner & Director Joined: 2010

Clare has led our team from start-up to the largest Home Instead office in the country whilst achieving 3 successive Outstanding CQC ratings along the way.

Frequently Asked Questions about Home Instead (Wimbledon & Kingston)

What Type of Services does Home Instead (Wimbledon & Kingston) offer?

Home Instead (Wimbledon & Kingston) offers Home Care.

How many Carers does Home Instead (Wimbledon & Kingston) employ?

Home Instead (Wimbledon & Kingston) employs 175 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wimbledon & Kingston) to verify any information. View our terms and conditions. Home Instead (Wimbledon & Kingston) has an Enhanced Service - more info.