Home Instead (Wimbledon & Kingston)

Over the period that Home Instead provided care for our mother, we found them extremely helpful and flexible in the support provided. They went to considerable trouble to identify and provide caregivers who were a good match for the needs of our mother. We found all members of the team helpful and always willing to give advice and assistance.

We were recommended Home Instead by a colleague in the care industry who had experience of them in a different county. I contacted Home Instead (Wimbledon & Kingston) to discuss options and from the moment they made contact I found them helpful, sympathetic and flexible. From the office staff to the carers themselves, they did all they could to support our mum from initial companionship visits during lockdown to more personal care visits until such a time as Mum decided to move into a care home. Mum has come away with friends from the experience and we are so grateful for that.

The carer is very professional, caring and helps with daily exercises regime, as well as assisting with personal care. This has significantly improved functionality and mobility and generally helped Parkinson's symptoms. It's been a great service to date.

My carers collected me from hospital following an operation. They were charming and looked after me for two weeks cooking me vegetarian meals. They kept asking for housework to do and they cleaned my house. They were friendly and thoughtful.

Our experience of Home instead is that they go above and beyond 'what it says on the tin'. They exude a family feeling which is priceless and reassuring beyond measure. I have no hesitation in recommending their care and support which has given my mother everything she needs to continue living safely in her own home and her children peace of mind.

Home Instead are very accommodating with change of plans. Our carer is very quick at noticing things she can do - like wheelie bins on the right day. I'm very happy to have someone who is so willing and to chat when needed.

I met the owner of Home Instead (Kingston and Surbiton) eleven years ago at an event. I heard her story of how she came to be part of Home Instead. Her compassion, warmth, experience and integrity shone from her kind face. I took her contact details saying that I would recommend her and Home Instead to anyone needing support at home and that, should my beloved mother ever require care, I would go to her and her alone. My mother has required care in her home for the past year and I have been overwhelmed by the kindness, gentleness and love that her two carers have shared with her. Both carers are exceptional, they combine compassion and empathy with an impeccable professionalism, efficiency and reliability. I cannot recommend Home Instead more highly or thank them enough for all the love and support they have given my mother, my husband and myself. Thank you.

My mother has Alzheimer’s, is 89 years old and lives at home with her husband who is 92. They are helped by a team of four carers who are superb and kind. They are always cheerful and nothing is too much trouble. They frequently go above and beyond and do little things that give my parents a lot of pleasure. I wish I could name them since they deserve recognition for their services.

Home Instead (Wimbledon & Kingston) has been caring for my father since January 2018, and one of the original caregivers still visits him almost every day. The level of care provided is outstanding, both from the caregivers and from the team in the office. They have helped at every stage as my father has gradually been less able to care for himself. They work with me and my father, constantly matching the level of care with what is required, often at short notice. They're all deeply caring and are always concerned for my father’s wellbeing and needs, quickly alerting me when there is a problem and working hard to resolve issues. While being utterly professional, the care team feel like family - sometimes even joining in the FaceTime calls I have with my father. During the pandemic, when I have been unable to visit, reassurance has been vital, and it's been important to have a team that I can have total confidence in. I’m very grateful to every one of them.

As I am unable to visit my relative regularly, as I live 200 miles away, it is reassuring to know that Home Instead, through its weekly visit, keeps an eye on my relative and keeps the house clean and hygienic. Communication with them is good, and it is obvious that my relative gets on well with his helper who lends a sympathetic ear in these lonely times. My ratings of 'Good' are in fact very good, as I only rarely rate anything as 'Excellent'.

My mother looks forward to seeing her carers, enjoys talking with them and now trusts them. The carers do more than expected, for instance, they have bought my mother flowers, done her washing for her when her machine broke down and stay extra time when my mother needs help. All in all fantastic service from management and carers combined!

I’m very impressed in the way the carers have been matched to Dad’s personality and his requirements. Also, in the way the office staff reacted so efficiently when we needed to increase Dad’s cover quickly to overnight hours for a few days when he was poorly. Regular management meetings are carried out and by using the App, details of visits are easily accessible. I cannot recommend Home Instead highly enough for anyone looking for home care.

Our Caregiver is marvellous. She mixes warmth with professionalism and we cannot praise her highly enough. She is respectful of and sensitive to my mother-in-law's increasing needs and difficulties whilst friendly, positive and optimistic at the same time. She communicates clearly with my mother-in-law and with us as a family and we feel supported by her - I hope she also feels supported by us as we appreciate her so much. The staff member in the office has been very helpful with practical ways to deal with obstacles and we've installed equipment to keep my mother-in-law safe. Home Instead has been vital to her staying in her own home.

I would certainly recommend your company to those looking for home care.

I would highly recommend Home Instead. My mother has received outstanding care since being a client. Home Instead have gone above and beyond in caring for my mother. Living abroad and not being close to my mother is difficult at the best of times but especially in this trying year but I have full trust and confidence in the care Home Instead provides and I feel relieved in knowing that my mother is in exceptionally safe and good hands. They have been quick to reply and execute any requests my mother or I have had and with updates via an app with every hour my mother has been cared for has given me reassurance and an insight into my mother’s care. Home Instead provides outstanding care and my mother and I couldn’t be happier!

We are most grateful to them all, particularly under the stresses of the current pandemic. Thank you all.

The staff team have been exceptional over the past few weeks and I would highly recommend Home Instead, New Malden. They provide care and companionship for my aunt who lives on her own and requires various levels of care depending upon her current state of health. At the moment, my aunt is incredibly unwell, requiring additional attention and support throughout the day. The team have been responsive, adapting to the various levels of needs and making changes at the very last moment, all whilst dealing with a pandemic - truly amazing. I would like to thank the team for their ongoing support and appreciate all that they do, each and every day.

I would recommend Home Instead to anyone.

I would not hesitate to recommend their efficient and kind service.

Home Instead was a great company to deal with from the moment I first contacted them, through to not requiring their service anymore. The carers who looked after my mother on a daily basis were always on time, polite, and friendly. I would recommend this company to anyone who wants their loved ones to receive proper care. Many thanks.