Home Instead (Wimbledon & Kingston)

Friendly and supportive carers. Punctual and polite and very helpful. Well organised and matched by manager. Excellent service. Helpful management in organising and preparing for a first visit which my wife was concerned about. Able to be satisfied by friendly and caring manager who took the time to make the arrangements and also match the carer with my wife's needs.

Companionship. Help with washing, cooking, dressing, walking and cleaning. My carer and I are good friends.

Mum has been with Home Instead for 6 years, she has been extremely happy with all the caregivers over the years. She now has a young caregiver, who is very caring and nothing is too much trouble. We are really happy with her. Without Home Instead, I would not have the freedom through the day, which is a respite for me.

Home Instead have cared for my mother for about five years. Her carers have been kind, caring, patient and respectful. The office staff have always kept us informed and completed regular reviews of her needs and their care giving. My mother now requires full time care in a care home and so sadly we will have to part company. Personally, I will miss those that I have got to know and I know my mother will too. I whole heartedly recommend Home Instead to anyone requiring care at home.

I have been very well looked after by my two carers and thoroughly recommend this organisation.

We cannot rate Home Instead (Wimbledon & Kingston) highly enough.

I am very happy with my carer. She always arrives on time. She works very hard and I enjoy her company. I see her as a friend rather than just as my carer.

The carers are excellent and so understanding. The back office workers support me and help me make changes to sure the care is excellent.

Our aunt is very happy with the standard of care provided by Home Instead. She reports that her carers are warm and friendly and take a genuine interest in her well-being. We do not live near to my aunt so we rely on the Home Instead carers to help her follow a specific diet related to her health issues. They have also taken the initiative to involve her in various social activities which she has very much enjoyed. Home Instead are quick to inform us of any concerns with our aunts health and safety, We feel that she is in good hands.

Excellent personal care and related care. Over three years with Home Instead and my 100% level of satisfaction continues. Very hard worker and carer - doesn't stop working when she is with me. Copes very well - English is a second language but you wouldn't know it! She is always very full of life - also with companionship skills as well. I can't fault her at all.

We have been clients on Home Instead 2013. The fact that we are still clients is a good indication or the satisfaction we have with the service provided. There have of course been 'drops' in service, but overall we could not manage without the help of Home Instead, and their carers and staff. We have recommended it to several friends.

My father had the benefit of care providers from Home Instead for just under a year. The different care givers were all very kind to my father, respected his independence and individual needs, and gave him just the right amount of support and companionship that he needed. Many thanks.

Every aspect of care, assistance, administrative and emotional support have been excellent more than one could ever expect. Communication with administration is welcoming and efficient. I remain endlessly grateful for this agency involvement in our lives.

My two principal caregivers during my six-week rehabilitation were exceptional in carrying out their care for me following my recent hospitalisation. They carried out their care with professionalism, kindness, consideration, constant encouragement and in many instances, humour. My experience with them over this period was an excellent one, for which I am most grateful.

I would definitely recommened Home Instead again.

Our relationship with Home instead has gone from strength to strength in the continued care of our dad. We cannot thank you enough!

Home Instead is a truly wonderful care company. We have used their services for well over a year now and have found the entire team - from the office to dad's carer - to be utterly supportive, helpful and caring in their support of my dad. They have gone out of their way to do everything to make my dad comfortable and have been a blessing during some very difficult times.

The team are compassionate, experienced and professional - I can't recommend them more highly.

Following a couple of falls, and a brief stay in hospital, it became clear that my mother was going to need extra assistance with her day-to-day care. On contacting Home Instead, I was immediately impressed by their professional attitude. At no time did they pretend to be able to supply anything that wasn't achievable. They introduced the carer to myself and my mother before we had to make any commitment. They guaranteed the same carer at the same time, and always kept us fully informed. They have been highly supportive over the phone, whenever an emergency has arisen. I would have no hesitation in recommending their services to anyone in a similar situation.

A marvellous care service we have been using twice a day for over a year now for my elderly mother who currently lives alone with moderate Alzheimer's. There is an excellent core of regular carers who have all formed very positive relationships with my mother and occasional others who pick up the baton admirably when the usual carers are unable to visit. My mother is in denial about her condition and is inclined to politely refuse help with most tasks, but the carers devise clever ways to coax and persuade without distressing. They will assist with showering, cleaning, shopping, providing meals, ensuring medication is taken, going for walks and general companionship. I couldn't recommend them more.