Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ

9.9 81 Reviews

Excellent care was provided at relatively short notice for full-time live-in requirements

Rachel D (Daughter of Client)

the only provider with an across-the-board 'outstanding' assessment by the Care Quality Commission.

Deborah B (Daughter of Client)

regular carers for mum, who have been able to meet her needs and enhance her happiness

Linda S (Daughter of Client)

As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for five years to find the right sort of care for both her parents who were terminally ill.

Being a daughter and dealing with this first hand, gave her a clear understanding of the need for quality, compassionate care, which is flexible and built around the needs and aspirations of the client.

Many clients choose Home Instead because of the companionship-based care it provides where much effort is given towards matching the right care giver with each client and ensuring consistent service of each care giver with each client. Through this attention to detail, its caregivers often establish strong bonds with clients and clients' families and become valued companions.

Its care and support ranges from companionship to home help services and personal care through to specialised dementia care. It is recognised for the quality of Alzheimer's and dementia care and even has a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

It’s as much about the training as it is the people it employs at Home Instead – passionate and warm-hearted care givers who recognise that it’s the little things that make the difference.

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Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: £32.50 – £34.50

These prices are only a guideline, please contact Home Instead (Wimbledon & Kingston) to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)

Explain these funding types

Good to Know

Group/Owner

Home Instead

Person in charge

Clare Jefferies (Managing Director)

Home Instead (Wimbledon & Kingston) Reviews (81)

Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Home Instead (Wimbledon & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.870 for Home Instead (Wimbledon & Kingston) is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) ) ÷ 69 Ratings = 4.87
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for Home Instead (Wimbledon & Kingston) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Home Instead (Wimbledon & Kingston)