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Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ
Home Instead (Wimbledon & Kingston) Logo
Home Instead (Wimbledon & Kingston) logo
Excellent care was provided at relatively short notice for full-time live-in requirementsRachel D(Daughter of Client/Service User)
Home Instead (Wimbledon & Kingston), New Malden
the only provider with an across-the-board 'outstanding' assessment by the Care Quality Commission.Deborah B(Daughter of Client/Service User)
Home Instead (Wimbledon & Kingston), New Malden
regular carers for mum, who have been able to meet her needs and enhance her happinessLinda S(Daughter of Client/Service User)
Home Instead (Wimbledon & Kingston), New Malden

As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for five years to find the right sort of care for both her parents who were terminally ill.

Being a daughter and dealing with this first hand, gave her...  

Care Provided by Home Instead (Wimbledon & Kingston)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £36.50 - £38.50
  • Weekly Live-in Care Fees: £1,500 - £2,000
The price(s) shown are provided by the agency. Contact Home Instead (Wimbledon & Kingston) for full pricing details and T&Cs.

Contact Home Instead (Wimbledon & Kingston) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Clare Jefferies (Managing Director)

Home Instead (Wimbledon & Kingston) Reviews (83)

9.7

Home Instead (Wimbledon & Kingston) has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Wimbledon & Kingston) has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from M H (Client / Service User) published on 26 March 2018 Submitted via Postal Card
Overall Experience
I believe that Home Instead Senior Care has become outstanding for several reasons. The carers were hand-picked and accurately matched with clients. Once a call has been completed I feel I have been well looked after. They have very good initiative and invariably suggest how to overcome any problems no matter how big or small. I have been with them for four and a half years and have rarely met a caregiver who is not up to the usual high standard.

The schedulers always find a caregiver who will cover holiday. I think that for what must be an extremely difficult job they carry it out extremely well. They nearly always find carers for sick leave very quickly.

Staff
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Management
Treated with Dignity
Value for Money
Review from Rebecca T (Daughter of Client) published on 22 February 2018 Submitted via Postal Card
Overall Experience
The care my father received up to the end of his life was exceptional. All the caregivers who visited him really understood him and what he liked and disliked.
My father wasn't an easy man and yet they managed to make him laugh and smile and drink lots of tea!

Thank you Home Instead for all you did to make his life as good as it could be given his dementia.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Josephine W (Client / Service User) published on 15 February 2018 Submitted via Postal Card
Overall Experience

I have received the very best care from every lady who has come to see me and I would happily recommend Home Instead to anyone who needed care and attention.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2020
Overall Outstanding
  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (Wimbledon & Kingston).

Awards / Recognitions (10)

  • Recipient: Home InsteadDate: Friday 30 May 2025
  • Recipient: Home InsteadDate: Friday 31 May 2024
  • Recipient: Home Instead (Wimbledon & Kingston)Date: Thursday 05 Oct 2023

Meet the Team (1)

Clare Jefferies Job Title: Owner & Director Joined: 2010
Clare Jefferies

Clare has led our team from start-up to the largest Home Instead office in the country whilst achieving 3 successive Outstanding CQC ratings along the way.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wimbledon & Kingston) to verify any information. View our terms and conditions. Home Instead (Wimbledon & Kingston) has an Enhanced Service - more info.