Home Instead (Sutton)

SBC House, Restmor Way, Wallington SM6 7AH
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10 34 Reviews
  • Home Instead (Sutton), Wallington
Home Instead Sutton, established in 2009, is the first elderly care company dedicated to serving the older people of the London borough of Sutton, that has been recognised as Outstanding by the CQC (January 2021).

Home Instead Sutton supports older people to live well and safely in their own homes across Cheam, North Cheam, Banstead, Belmont, Sutton, Carshalton, Wallington, Woodmansterne, Hackbridge, Morden and Beddington.

Many clients choose Home Instead because of the companionship-based care provided. Home Instead works hard to match Care Professionals with clients and ensure consistent service of Care Professionals with clients.

Through this attention to detail Care Professionals often establish strong bonds with clients and clients' families and become valued companions.

Home Instead supports and cares for all clients in all sorts of ways, ranging from companionship to home help, personal care and specialised dementia care.

Home Instead is recognised for the quality of Alzheimer's and dementia care provided and have a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

Home Instead are as much about their training as well as the compassionate people employed. The focus is on passionate and warm-hearted Care Professionals who recognise that it’s the little things that make the difference.
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Care Provided by Home Instead (Sutton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.65 – £37.95

£34.65 per hour weekdays between 07.00 and 20.00.
£37.95 between 20.00 and 07.00 evenings and at any time across the weekends.

These prices are only a guideline, please contact Home Instead (Sutton) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alison Legg (Registered Care Manager)

Home Instead (Sutton) Reviews (34)

10

Home Instead (Sutton) has a Review Score of 10 (9.953) out of 10, based on 25 reviews in the last 2 years.
Over all time Home Instead (Sutton) has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Sutton)
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Total of 34, showing 1-20
Review from Michelle C (Daughter of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The assistant care manager knew my dad's needs right from the start and was very knowledgeable and resourceful.
She matched 2 lovely carers with my dad and although he only had 1 visit because my dad took a turn for the worse and had to go to hospital, I feel I was constantly supported through this
stressful time.
My dad is currently in a care home for respite but if he does go back home I will definitely be in touch with Home Instead to arrange care for my dad.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for the lovely review, with best wishes from the whole team.

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Review from Margarita R (Niece of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A family friend recommended Home Instead for my aunt who was left without care suddenly due to her carer becoming ill.
The Assistant Care Manager and the team were able to priorities my aunt and put a care package in place fast and efficiently.
The team are experienced and very helpful when caring
for my aunt. Nothing is too much trouble.
I'm kept up to date on each visit and contacted when they need to check on anything in particular.
I would recommend Hayley and the team and thank them for all that they do.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your kind feedback. Best wishes from the whole team.

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Review from Tom B (Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial meeting with the deputy care manger to discuss Home Instead ( Sutton ) providing a daily carer for me, it was clear that she had an extensive knowledge of the care sector and she went to great lengths to take note of my preferences and requirements with a view to matching the experience
and personality of the carers she would then recommend. Her advice and guidance on this and other care related matters has been invaluable and very much appreciated. I have also been extremely satisfied and happy with the two ladies Home Instead supplied who have been of enormous help and company to me for the past year and perfectly matched to the type of carer I requested. I have no hesitation in highly recommending Home Instead Sutton to anyone looking for assistance of this kind.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you so much for your thoughtful review. We appreciate the time you took to share your experience and provide such kind feedback. It means a lot and helps us continue to offer the best care possible. From all the team.

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Review from F C (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care Home Instead provides for my mum. From initial meetings with the Care Manager to discuss mum's requirements, providing a personal care plan, to the matching and meeting of carer to those requirements and the communication and feedback has been smooth, efficient and friendly.
Mum was very reluctant to the idea of a carer but looks forward to her visits and enjoys the company of the carer who is kind, well-trained and listens to what mum wants. The office staff are very helpful and efficient and will sort out urgent matters immediately. All this gives me peace of mind that mum is being cared for well and her needs are being met.
Reply from Alison Legg, Registered Manager at Home Instead (Sutton)

We appreciate you taking the time to provide such a positive review. Your feedback means a lot to us. From all the Team.

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Review from Sara F (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been extremely efficient in setting up care for my mother. The carer is lovely and let's Mum do things that she wants to and gives us as a family peace of mind that Mum is in safe hands.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Your feedback means a lot to us and it motivates our entire team to continue to provide exceptional service. Best wishes and thank you from all the Team.

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Review from Molly D (Granddaughter of Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the care provided by Home Instead Sutton. My grandmother was initially reluctant to receiving care but now looks forward to the days that her carers visit. They have put the smile back on her face! They are well matched and are responsive to her needs. They have worked
hard to get to know her and although supportive, ensure that she remains as independent as possible. I would not hesitate to recommend Home Instead.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for the lovely comments and leaving such a nice review. The ladies enjoy their visits with your grandmother. Thank you from all the team.

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Review from Joanna C (Sister-in-law of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Sutton) have been an absolute Godsend in the care of my sister-in-law. My husband and I live out of the country for part of the year and Home Instead have been reliable, caring, supportive and have provided great feedback about their visits. We can be confident that my sister-in-law is
in great hands and has all her needs met with professionalism and kindness.
My sister-in-law was paired with a carer who she now considers a friend. Home Instead went out of their way to make sure that she would get along with her carer and our experience couldn't be better.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for the lovely feedback. We really appreciate you taking the time to write a review. Best wishes from the team.

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Review from Richard D (Son of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been excellent in the care and attention they have given my mum. They always go the extra mile to make sure her needs are met. Polite and friendly carers and I am always kept informed with regards to the visits. My mum looks forward to the days when the carers come. The company are
extremely professional and the carers are very well trained.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your very kind review. It is a pleasure supporting your mum. Best wishes from all the team.

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Review from D B (Friend of Client) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having previously used Home Instead to provide homecare for my Mum several years ago, they came to mind when trying to organise similar care for a reluctant, but very needy, elderly neighbour.
Home Instead were great from first contact with good communication and an interest in understanding the client
and providing what they needed.
The lady in question was German by birth so Home Instead managed to match her with a carer who spoke German - this seemed to help because the lady's clarity of communication was getting poorer as she got older.


Sadly the relationship did not last as long as we hoped, as the neighbour passed away not long into the arrangement. During the short time we were engaged with Home Instead it was a pleasure to work with them and we felt it took a load off of our shoulders and gave comfort to her relatives, who all live in Germany.
We would recommend Home Instead to anyone interested in seeking homecare support for a loved one.

Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your very kind words. It was a pleasure supporting your friend/neighbour. With very best wishes, all the team.

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Review from Vicky H (Daughter of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the care my mum has received from Home Instead. From the very beginning, their communication, feedback, and collaborative approach have stood out. The care team works closely with us to continuously adapt my mum's care package, ensuring that it evolves as her needs
change.
A particularly noteworthy moment was when my mum had a fall and needed to go to the hospital. The team quickly adapted her care package, increasing the support needed to help her recover and return to a more stable and enjoyable quality of life.One member of staff, in particular, has been incredibly understanding, patient, and thorough in her responses. Her attention to detail and commitment to my mum's care have been exemplary.
I highly recommend Home Instead to anyone looking for a trusted and caring provider for their loved one. Their dedication to improving care and providing personalised support has made all the difference.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your very kind words. It is a pleasure supporting your mum.

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Review from G F (Niece of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Sutton) have been providing care at home for my aunt since October 2023. We were particularly impressed with the care and attention of the first visit at home with the manager who listened carefully to her needs which shaped her personal care package. This was followed by personal introductions
to the care professionals who deliver my aunt's care each day. This careful 'matching' has really helped my aunt form very good relationships that have helped her remain at home, feel valued and cared for, while retaining her dignity and individuality. Home Instead have shown excellent administrative practices and frequently check on progress and any queries raised. Apart from providing reliable excellent care professionals, their office based staff work hard in the background, swiftly responding to any urgent matters. As my 99-year-old aunt's next of kin, I have the security and peace of mind that she is safe and happy and have no hesitation in recommending their 5* service.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you ever so much for the amazing review. It is a pleasure visiting and supporting your aunt. From the Registered Care Manager and the whole team.

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Review from Marilyn S (Daughter of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We previously had experience of Home Instead as a care provider for my husband's father. The branch in another area provided several years of excellent service for him. With this in mind, we had no hesitation in seeking out our local service provider in the area. We were not disappointed. Home Instead
Sutton stepped in to support Mum who was 96 years old at the time, fiercely independent and wanting to stay in her own home. They helped her with getting up and dressed, prepared meals and made sure she took her medication. Over time we upped the visit frequency as mum got used to them and needed additional help. All the care professionals were superb, they were friendly caring and compassionate and Mum quickly formed close bonds with all of them. They attended to Mum's personal care and made sure that her diginity was always paramount. Once Mum moved to a care home, we continued to have their support while she settled in, they were a great help in assisting Mum to adapt to her new surroundings.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you so much for your kind and generous review. All the team very much enjoyed getting to know and supporting your mother and we wish her all the very best in the care home. Kind regards, Alison and all the team.

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Review from Valerie M (Daughter of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After six months, we are still reasonably new to home care services, but we have found Home Instead Sutton to be absolutely fantastic with the care they provide for my mother. There is very good communication from both the office staff and the care pro ladies. They come in twice a day to guide my mother
through two difficult times of the day for her. It is difficult to help people who have had their independence all their lives and then need to rely on others to get washed etc. Mum’s carers seem to manage it with the dignity she deserves, and for that I am grateful. Long may our relationship with Home Instead continue.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your lovely feedback. We will share it with the care pros that visit your mum. It is a pleasure visiting your mum, best wishes Alison and the team.

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Review from Q P (Daughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been providing companionship for my mum for 18 months. They have sent the same companion every week which has allowed my mum to build a real friendship with her.
The whole team at Home Instead really cares about my mum's well-being. I live abroad and it is such a relief to have someone
local I can call on if my mum needs extra support.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for the lovely feedback. It is a pleasure supporting your mum, best wishes from the whole team

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Review from Teresa B (Daughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been very happy with the care provided since we started using Home Instead in October 2023. The carers are very thoughtful friendly and considerate and take into account that my mum is very hard of hearing. She was very reluctant at first to have anyone else other than me take care of her. She
is now very happy getting on well with all her ladies.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your lovely feedback. It is a pleasure supporting your mum, best wishes from the whole team.

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Review from Sue H (Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been using Home Instead Sutton for a year and I have found their service to be excellent. My care professional is well-matched and is a great help to me on her visits. She really understands my needs and gives me great support on days where I’m not feeling 100%. The care manager and team are always
there to talk to and give me any support I need. I would not be in the position I am today without their kindness and understanding.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your kind feedback. It is a pleasure to support you, best wishes from the team.

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Review from Susan W (Daughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for about 18 months and overall they are excellent. Both mum and I are very very happy with the service provided. Every Care Provider that mum and I have been introduced to have all been really attentive and and thoughtful of my mum's needs. They are always punctual
and are always very clean and tidy. Most of all they are always smiling when they arrive, which is lovely. Home Instead also reviews the client's needs every few months, which is really good.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for the lovely review. It is a pleasure visiting your mum, best wishes

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Review from Debra W (Next of Kin) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can report that I have been kept fully informed and that my Mother is receiving care which gives me more confidence for the future of her needs. This is early days with a progressive illness and will need to be understood as we go forward.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your kind feedback. It is a pleasure visiting your Mother, best wishes, Register Care Manager.

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Review from M F (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased indeed with the care provided by this outstanding organization. The caregivers are excellent, caring and have ongoing relevant training. They are carefully chosen to match my mother's interests and personality and work hard to provide care and companionship based around her needs
and hobbies. There is good communication between ourselves and the people who work in the office and any queries and requests are dealt with helpfully.
I couldn't recommend Home Instead Sutton more highly.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your kind words. It is our pleasure to help support your mother and we are all very fond of her.

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Review from M M (Husband of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two of the staff of Home Instead gave companionship to my wife over several months in 2022 and 2023. They completed each other, with one giving practical assistance, hair care, nail care, etc. The other did art and literature to a high standard.
I am sure their services greatly helped my wife who interacted
well with them and enjoyed their visits.
Reply from Alison Legg, Registered Care Manager at Home Instead (Sutton)

Thank you for your kind words. We will share this with the Care Professionals who visited your wife, best wishes Alison and Hayley.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Home Instead (Sutton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.953 for Home Instead (Sutton) is calculated as follows: ( (141 Excellents x 5) + (7 Goods x 4) ) ÷ 148 Ratings = 4.953
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Sutton) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (5)

Alison

Alison Legg

Job Title: Care Manager Joined: 2010

Care Manager for Home Instead Sutton.

Hayley

Hayley Thompson

Job Title: Assistant care Manager Joined: 2013

Assistant Care Manager for Home Instead Sutton.

Ruth

Ruth Doubell

Job Title: Client Quality Supervisor Joined: 2020

Client Quality Supervisor at Home Instead Sutton.

Hannah

Hannah Wilson

Job Title: Lead Care Coordinator Joined: 2018

Lead Care Coordinator at Home Instead Sutton.

Emily

Emily Hilton

Job Title: Care Pro Quality Supervisor Joined: 2020

Care Pro Quality Supervisor at Home Instead Sutton.

Frequently Asked Questions about Home Instead (Sutton)

What Type of Services does Home Instead (Sutton) offer?

Home Instead (Sutton) offers Home Care.

How many Carers does Home Instead (Sutton) employ?

Home Instead (Sutton) employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Sutton) to verify any information. View our terms and conditions. Home Instead (Sutton) has an Enhanced Service - more info.