Home Instead (Sutton)

Exceptional! Outstanding! First class! Just some of the superlatives to describe Home Instead's service & support, and in particular the Head of Live In Care. I couldn't have wished for anything more at what was a very difficult time for me. Nothing was too much trouble for her and there were plenty of tricky situations to have to contend with.

From the moment I made the call to engage them, a huge weight of responsibility lifted from my shoulders trying to manage the situation with a friend hospitalised following a fall and needing appropriate care put in place very quickly to allow him to return home.

The Head took over that responsibility so efficiently & effectively, going above and beyond her call of duty, liaising with the hospital staff, staying late to prepare my friend's home, supporting the live-in carer, and communicating clearly & precisely with me at all stages. I lost count of the number of times thanking her!

I can't speak highly enough!

The care is simply outstandingly good. Wioletta all day care person was bright, understandiing, extremely responsive. She is sympathetic and clearly is a professional at what she does. I cannnot imagine anybody any better. I normally don't write such effusive evaluations but I feel i must so here.

Also, Clare in the office was outstanding too. She went over and beyond in what she was required to do. An absolutely outstanding person for the role she is in.

I could not be happier with Home Instead - worth every penny!

Our care experience was incredibly positive.

I would certainly recommend this service to anyone in similar circumstances. My sister is happier now with the daily contact and I, not living nearby, am happy knowing that she is in safe, capable hands.

We're grateful for the practical help too, from putting on washes to organising her clothes, nothing is too much trouble. As I don't live nearby, being able to see the visit notes after each call is incredibly reassuring too and helps me stay connected to Mum's care.

My dad is currently in a care home for respite but if he does go back home I will definitely be in touch with Home Instead to arrange care for my dad.

I would recommend Hayley and the team and thank them for all that they do.

From my initial meeting with the deputy care manger to discuss Home Instead ( Sutton ) providing a daily carer for me, it was clear that she had an extensive knowledge of the care sector and she went to great lengths to take note of my preferences and requirements with a view to matching the experience and personality of the carers she would then recommend. Her advice and guidance on this and other care related matters has been invaluable and very much appreciated. I have also been extremely satisfied and happy with the two ladies Home Instead supplied who have been of enormous help and company to me for the past year and perfectly matched to the type of carer I requested. I have no hesitation in highly recommending Home Instead Sutton to anyone looking for assistance of this kind.

I am delighted with the care Home Instead provides for my mum. From initial meetings with the Care Manager to discuss mum's requirements, providing a personal care plan, to the matching and meeting of carer to those requirements and the communication and feedback has been smooth, efficient and friendly. Mum was very reluctant to the idea of a carer but looks forward to her visits and enjoys the company of the carer who is kind, well-trained and listens to what mum wants. The office staff are very helpful and efficient and will sort out urgent matters immediately. All this gives me peace of mind that mum is being cared for well and her needs are being met.

Home Instead has been extremely efficient in setting up care for my mother. The carer is lovely and let's Mum do things that she wants to and gives us as a family peace of mind that Mum is in safe hands.

I have been impressed with the care provided by Home Instead Sutton. My grandmother was initially reluctant to receiving care but now looks forward to the days that her carers visit. They have put the smile back on her face! They are well matched and are responsive to her needs. They have worked hard to get to know her and although supportive, ensure that she remains as independent as possible. I would not hesitate to recommend Home Instead.

My sister-in-law was paired with a carer who she now considers a friend. Home Instead went out of their way to make sure that she would get along with her carer and our experience couldn't be better.

Home Instead have been excellent in the care and attention they have given my mum. They always go the extra mile to make sure her needs are met. Polite and friendly carers and I am always kept informed with regards to the visits. My mum looks forward to the days when the carers come. The company are extremely professional and the carers are very well trained.

The lady in question was German by birth so Home Instead managed to match her with a carer who spoke German - this seemed to help because the lady's clarity of communication was getting poorer as she got older.

We would recommend Home Instead to anyone interested in seeking homecare support for a loved one.

I highly recommend Home Instead to anyone looking for a trusted and caring provider for their loved one. Their dedication to improving care and providing personalised support has made all the difference.

Home Instead (Sutton) have been providing care at home for my aunt since October 2023. We were particularly impressed with the care and attention of the first visit at home with the manager who listened carefully to her needs which shaped her personal care package. This was followed by personal introductions to the care professionals who deliver my aunt's care each day. This careful 'matching' has really helped my aunt form very good relationships that have helped her remain at home, feel valued and cared for, while retaining her dignity and individuality. Home Instead have shown excellent administrative practices and frequently check on progress and any queries raised. Apart from providing reliable excellent care professionals, their office based staff work hard in the background, swiftly responding to any urgent matters. As my 99-year-old aunt's next of kin, I have the security and peace of mind that she is safe and happy and have no hesitation in recommending their 5* service.

We previously had experience of Home Instead as a care provider for my husband's father. The branch in another area provided several years of excellent service for him. With this in mind, we had no hesitation in seeking out our local service provider in the area. We were not disappointed. Home Instead Sutton stepped in to support Mum who was 96 years old at the time, fiercely independent and wanting to stay in her own home. They helped her with getting up and dressed, prepared meals and made sure she took her medication. Over time we upped the visit frequency as mum got used to them and needed additional help. All the care professionals were superb, they were friendly caring and compassionate and Mum quickly formed close bonds with all of them. They attended to Mum's personal care and made sure that her diginity was always paramount. Once Mum moved to a care home, we continued to have their support while she settled in, they were a great help in assisting Mum to adapt to her new surroundings.

After six months, we are still reasonably new to home care services, but we have found Home Instead Sutton to be absolutely fantastic with the care they provide for my mother. There is very good communication from both the office staff and the care pro ladies. They come in twice a day to guide my mother through two difficult times of the day for her. It is difficult to help people who have had their independence all their lives and then need to rely on others to get washed etc. Mum’s carers seem to manage it with the dignity she deserves, and for that I am grateful. Long may our relationship with Home Instead continue.

The whole team at Home Instead really cares about my mum's well-being. I live abroad and it is such a relief to have someone local I can call on if my mum needs extra support.

I’ve been very happy with the care provided since we started using Home Instead in October 2023. The carers are very thoughtful friendly and considerate and take into account that my mum is very hard of hearing. She was very reluctant at first to have anyone else other than me take care of her. She is now very happy getting on well with all her ladies.