Home Instead (Sutton)

I’ve been using Home Instead Sutton for a year and I have found their service to be excellent. My care professional is well-matched and is a great help to me on her visits. She really understands my needs and gives me great support on days where I’m not feeling 100%. The care manager and team are always there to talk to and give me any support I need. I would not be in the position I am today without their kindness and understanding.

We have been using Home Instead for about 18 months and overall they are excellent. Both mum and I are very very happy with the service provided. Every Care Provider that mum and I have been introduced to have all been really attentive and and thoughtful of my mum's needs. They are always punctual and are always very clean and tidy. Most of all they are always smiling when they arrive, which is lovely. Home Instead also reviews the client's needs every few months, which is really good.

I can report that I have been kept fully informed and that my Mother is receiving care which gives me more confidence for the future of her needs. This is early days with a progressive illness and will need to be understood as we go forward.

I couldn't recommend Home Instead Sutton more highly.

I am sure their services greatly helped my wife who interacted well with them and enjoyed their visits.

I have used the services of Home Instead Sutton since October 2022. I am aged 82 and recognise that I could need some help with activities of daily living following knee surgery. As a retired nurse was impressed to see that Home Instead was rated outstanding by CQC. I contacted the care manager and she suggested that I ring once I had a date for my surgery and she would come to meet me at home. She took a full medical history and asked about my interests and how I liked to plan my day. I felt confident about the care and support I would receive. I would not hesitate to recommend Home instead.

I cannot recommend this company and those they employ strongly enough. I thank all who have been involved in caring for my mother.

After my mum was discharged from hospital, she needed round-the-clock care which Home Instead provided. Every carer treated her with kindness and dignity and kept me fully informed. Along with personal care, they managed mum's medicines, contacted the GP when they were concerned that some were no longer needed and liaised with the physios about mum's mobility. They patiently encouraged and reassured mum and with their care her health began to improve. Thank you Home Instead, I don't know how we would have managed without you.

Home Instead Sutton's service made it possible for my aunt to continue to live in her own home for a year longer than would otherwise have been the case. She has now gone into residential care, due to medical needs, but was able to remain at home into her mid-90s, with Home Instead support. She is a very private and exacting person and Home Instead worked hard to meet her needs, whilst not overstepping her boundaries. They also kept her family fully informed about their input. They were very flexible during the transition from domiciliary to residential care, when there was some uncertainty for a few weeks about her future. I would have no hesitation in recommending Home Instead Sutton.

Home Instead has provided excellent service. They have provided a very flexible service as care requirements change frequently and they are always happy to help in any way they can. The communication with the main office has been very responsive. All the carers that I have met have been professional, caring, friendly and empathetic.

My mother had 1-hour visits 5 days a week by this absolutely fabulous care service provider for many months. The care was second to none, and the personal involvement by all staff both visiting and in the office was brilliant and professional, and also importantly - very friendly. The contact that I received and updates on the needs of my mother was very reassuring and comforting. I couldn't recommend this care service enough, with visits regularly on time, and very reliable. Finally what lovely people they have working in the office, as well as the visiting carers at the Wallington Surrey branch. Many thanks for a first-rate service and a massive thank you for looking after my mum.

Home Instead have provided an excellent service from day one, finding a live-in carer very quickly to support my father whilst my mother was in hospital and then for both of them on her return home. They have provided a flexible service as care requirements changed and are always happy to help in anyway they can. All the carers that I have met have been professional, caring, friendly and empathetic. I would highly recommend the Sutton team to anyone looking for assistance.

Everyone has been attentive and caring, we have had no issues with lateness or any reason for concern. Mum is enjoying the service and forming a friendly yet professional relationship with the team. She is forming different bonds with each of the carers.

The team have provided ongoing care, first for my father and then for my mother, over many years and have been kind, professional and supportive through some very difficult times. The carers are currently providing friendly company for my mother and keeping a watchful eye out for her wellbeing when the family cannot be there.

I cannot express adequately in words the highest quality of service from the carer and the team in support of my mother and my gratitude to them. From the very start of our relationship with the carer and the team, they have listened and taken the time to understand the care Mum wanted and needed. This has evolved over time as her needs have changed. At every step of the way, our carer has been so proactive in seeing the changes that have been needed and communicating with Mum and the family and also so responsive to our requests. Being remote from Mum as I live overseas this has been so incredibly important. No request is too difficult! The caregivers have been so kind and provided both specific care needed but helped Mum so much by providing the care with warmth and providing such good company for her as she cannot get out of the house. Mum and I and the rest of the family have the highest level of trust in the team and the care they are providing. Highly highly recommended.

If you are looking for support for yourself, a family member or friend then I cannot recommend Home Instead enough. You will not be disappointed by the service provided!

The moment we met staff from Home Instead Sutton, we knew we had found the person we wanted to trust with Dad’s care. Hayley is kind, supportive and knowledgeable and really took her time to get to know what it was we were looking for. We’ve not looked back since! All the caregivers that come and see Dad regularly are brilliant with him and we love the relaxed approach that means no uniforms or formality. They all bring empathy and kindness with them on each visit and support where and when they are needed. We’d highly recommend the whole set-up in Sutton and we look forward to working with the team in the months and years to come. Thank you!

Home Instead caregivers supported my uncle from the beginning of Covid until he passed away in September 2022. The care that he received was really excellent. They sorted out his flat, prepared and served meals and did all of his housework, always finding time to chat with him. When he became ill and was hospitalised, the carers continued to visit daily to chat to him, and again he really appreciated this. The love and comfort which they provided at this difficult time was exceptional. In addition to the daily visits by caregivers, the manager also visited regularly and got to know my uncle. She was really supportive, especially through her liaison with services such as the pharmacy, GP and insurers, and in my view she went above the call of duty. In short, Home Instead befriended and looked after my uncle during his last days, cared for him and made him feel respected and loved. Thank you.

We approached Home Instead (Sutton) to provide care givers for my parents back in October. The people who came were kind, friendly and empathetic, always finding time not only to do what was required but to have a little chat as well. They came on time and my parents built up a nice relationship with them and looked forward to them coming. Knowing that someone was coming in to see them twice a day gave the family some comfort. When one of them was unwell we were always told promptly.