Home Instead Senior Care (Camden)

561 Finchley Road, London NW3 7BJ

Home Instead Senior Care (Camden)
Home Instead Senior Care (Camden)
Home Instead Senior Care (Camden)

Home Instead Senior Care (Camden) provide carers who help adults with many requirements to remain safe and comfortable in their own homes. Quality non-medical care adds to the peace of mind of loved ones and enables clients to feel relaxed that they are in good hands.

Every efforts is taken to recruit compassionate caregivers, all of whom are thoroughly trained and qualified to meet high standards. The team are also able to specialise in mental health, including helping adults with autism and the challenges of dementia.

Group : Home Instead Senior Care

Person in charge: Sylwia Sawa (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: Parking available.

Latest Care Quality Commission* Report on Home Instead Senior Care (Camden): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Home Instead Senior Care (Camden) has a Review Score of 10 (9.952)

The Review Score of 10 (maximum of 10) for Home Instead Senior Care (Camden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Camden) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.952 for Home Instead Senior Care (Camden) is calculated as follows: ( (41 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Camden) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Camden)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Camden)

  • Wife of Client/Service User
    3
  • Daughter of Client/Service User
    2
  • Client / Service User
    1
  • Son of Client/Service User
    1

From my first contact with the agency, my experience has been excellent. They have worked very hard to match compatible carers with my mother. The carers themselves are excellent in all respects. They also coordinate extremely well with the other agency involved with mum's care contributing to her contented dementia.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Excellent, capable and willing support. Always ready to do a little extra to make the house cheerful (flower arranging). Think ahead about things that may need changing.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are very happy with our carer. He is very good.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother was not keen to have a stranger helping her at home. She only wanted the family to help her but since her carer has started visiting, they have become very good friends. Her carer helps in so many ways. She helps mum to shower, makes her food and tidies around the flat. They also have good chats which is what my mother needs. My mother looks forward to her carer visits and I am happy knowing she has someone kind to help her.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We could not have asked for a more caring, attentive, professional and pro-active team of carers. My mother feels confident and safe in their care.
The team who care for her have on many occasions, gone above and beyond for her, ensuring she is comfortable, lives with her disease with dignity and they have remained exemplary in their care.
I am thankful we have been able to keep using Home Instead.
Honestly, my mother and our lives, in this difficult situation, have been greatly supported by them.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caregivers looking after my husband were excellent. They used to take him out for rides and include a stop for coffee and refreshments. My husband was very satisfied and relaxed on returning home.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We are very happy with the help we are given by the carers.

How likely would you be to recommend Home Instead Senior Care (Camden)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

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