Home Instead (Camden)

561 Finchley Road, London NW3 7BJ
Review Us
9.8 64 Reviews
  • Home Instead (Camden), London
Premium Home Care Services: Compassion, Quality, and Excellence

Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical care, the highly trained and compassionate caregivers ensure your loved ones receive the highest standard of support. With a focus on dignity, independence, and comfort, they transform daily care into meaningful moments, bringing peace of mind to families and enriching the lives of those they serve.

Personalised Care Plans for Every Client

Every client is unique, and so are their care solutions. The team works closely with families to design customised care plans that align with specific needs, preferences, and goals. Whether it’s providing assistance with daily activities, facilitating social engagement, or supporting recovery, their approach prioritises client well-being while fostering independence in the comfort of home.

Specialised Support for Complex Care Needs

They provide expert care for individuals with advanced conditions such as dementia, Alzheimer’s, Parkinson’s, or chronic illnesses. Caregivers receive rigorous training in specialised care techniques, enabling them to deliver compassionate and skilled support tailored to medical and emotional requirements. With their services, your loved ones are in capable hands.


Professional and Trusted Care You Can Rely On

Your loved ones deserve the best care, and they are here to deliver it. With a team of fully vetted, insured, and extensively trained caregivers, they uphold the highest standards of professionalism and trustworthiness. Their services are flexible, reliable, and designed to adapt as needs evolve, ensuring continuous support at every stage of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Sylwia Sawa (Director)

Home Instead (Camden) Reviews (64)

Total of 64, showing 1-20
9.8

Home Instead (Camden) has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Camden) has 64 reviews.

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Review from David C (Son of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 90 year old father suffers from vascular dementia. Home Instead Camden have been providing daily care for just over 3 months.


I received an email one morning announcing that this would be the last day that the agency would provide care. The reason was because it was supposedly dangerous for carers

to attend my father without a wheelchair. There had been 2 calls when this matter was discussed and I explained that the advice I had been given from both social services and his doctor was that use of a wheelchair at this stage could rapidly reduce his mobility.


I was shocked at the callous way Home instead Camden felt they could abandon one of their clients causing him distress and his family extreme inconvenience. Thankfully we have now found alternative carers who seem able to make good progress with his mobility - without recourse to a wheelchair.


I urge anyone contemplating dealing with Home instead Camden to ensure there are strict protocols about termination of care.

Reply from Sylwia Sawa, Director at Home Instead (Camden)

We are truly sorry to hear that you felt disappointed.We would like to clarify that our decision to conclude care was not made lightly. As a regulated care provider, we have a legal and ethical responsibility to ensure the safety and wellbeing of both our clients and our staff. When concerns arise that place our team or a client at potential risk, we are duty-bound under safeguarding protocols to take appropriate action.In your father's case, our team raised a formal safeguarding concern with the relevant authorities due to risks identified during visits. The decision to withdraw care was made in line with the guidance provided to us by safeguarding teams and our duty of care responsibilities under the Care Act 2014.However, we can confirm that all necessary procedures and referrals were made to ensure the situation was reported correctly and safely.We remain fully committed to the wellbeing of every client we support, and we are always open to direct discussions.

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Review from M D (Son of Client) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with care provided by Home Instead - Camden. All of the carers have been very professional whilst being friendly and have made mum's house continue to feel like a home. Equally they make mum's immediate family feel at ease which in turn, ensures people are always popping in to see
her. We also have noted the support staff at Home Instead, are friendly too and often put on social "get togethers" which mum thoroughly enjoys.

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Review from Joe H (Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing care for my 93 year old mother for over four years now. The entire team of carers and support staff have been amazingly supportive and thoughtful and we could not fault our experience with them. My mother has had consistent care from one person for several years which
has been wonderful and she and the carer have become firm friends.
I know that I can pop into the office or call at any time to update or change arrangements and that they will always be flexible and responsive to our needs.
If you need or are organising care for a loved one, I cannot recommend them highly enough.

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Review from A I (Niece of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been supported by the Home Instead team for approximately 3 years. Since the outset, her needs have changed and with it the care has changed.


She currently has a carer 6 days a week for 3 hours each day. Her main goal is to remain as independent as possible and therefore likes to go

out every day. Her care coordinator, has been wonderful at building trust and friendship with my aunt. He has been able to select carers with shared interests and who can offer her genuine companionship. We have regular communication and updates from her care coordinator, and we have built a very trusting and supportive relationship whereby any concerns are regularly communicated.


I cannot recommend Home Instead (Camden) highly enough. The whole team have been highly professional and supportive of all my aunt's needs and most importantly, listens to any concerns. They are very much a team, and have a host of additional skills to offer such as nail and foot care and an incontinence service.

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Review from E T (Daughter of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to have had the recommendation from friends to use Home Instead and have already told my friends about this excellent company. It is highly professional as ever and outstandingly caring. My mother, who is 99, is receiving wonderful care and support from a team which is very experienced,
reliable and responsible.

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Review from J B (Niece of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your team was amazing with my Uncle who had late-onset Alzheimers. You gently began to introduce him to the idea of accepting more help, at first just once or twice a week over a year or two. Then we transitioned to a daily basis to assist him with meals. You never pushed us to accept more care and
your team were able to get the balance right between my anxiety concerning his safety and his wishes to remain independent. Finally after the further deterioration of his short term memory and a hospital admission he transitioned to live-in care in his final year at home. You carefully matched him with a carer whose companionship he enjoyed. Your team's support added greatly to his quality of life and I very much appreciated your professionalism, care and respect for his resolute independence.

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Review from Ruth G (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our widowed mother, 92, experienced a quick onset and deterioration of Alzheimer's over an eighteen month period. Home Instead provided flexible, personalised and expert support for her in her home until the end. They responded quickly and offered advice in a tactful and timely manner. The small management
team knew their clients and staff well, so consistently provided a careful match with our mother. For example, selecting Polish speakers at key moments and finding the right person once 24 hour care was needed. Huge thanks to the management team and carers in enabling our mother to feel safe and cared for.

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Review from R B (Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy to the taken to the church by my carer.

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Review from C D (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care that Home Instead has provided us with. Everyone has been kind and caring, organised, efficient and responsive to our needs.

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Review from G C (Wife of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and support for my husband, accompanying him to medical appointments, taking him out on walks, and museum visits. Much kindness was shown. Cooking wonderful meals when time allows. I look forward to the days when the carer is here. It gives me a much-needed break.
It's nice to be able to share any concerns I might have. With his dementia, his situation is deteriorating and I find it far too much for me to manage. There are many care agencies, how can one choose. I can only say I have been so pleased to be with Home Instead since 2020. Very good team.

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Review from S C (Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Courteous and friendly.

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Review from R H (Client) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer showed great understanding of my condition and was very sensitive to my needs and very caring and helpful.

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Review from L C (Daughter of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been visited by one of the carers for several years now and is very happy with the care she receives. Highly recommend this carer as a reliable, trustworthy and cheerful carer. Good communication from the company in general.

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Review from E I (Client) assisted by family/friend published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I get very good support from my carers which supports me in living at my home independently which I want to continue to do. I like the help I get while doing my shopping. I feel relaxed and secure with my carers around. While we are out and about, I enjoy my daily exercise. Humour is very important
to me.

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Review from E M (Wife of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is extremely polite and always willing and patient to help in whatever is asked of him and also help us on his own. And my husband also is getting to know him which is what he needs and helps my husband with exercise which is needed.

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Review from D B (Husband of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's medical situation is extremly complex. The 24/7 care provided by Home Instead is of a very professional nature and meets all of these needs successfully on both physical and mental levels and provides great comfort to her. The administration of the service is excellently coordinated to achieve
a very smooth transition from one professional carer to the next, like clockwork. The overall quality of the care received is of the highest standard literally from carer to carer through the day and night. I would highly recommend Home Instead to anyone requiring professional care at home without any reservations.

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Review from L S (Daughter of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer for my mother was excellently matched to her and they formed a very warm friendship. She was knowledgeable about ailments found in old age and helpful on this front. She definitely enhanced my mother's life in the last 2 years. And not only did she support my mother, she was a toner of strength
for the family, giving us a much-needed breathing space.

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Review from Ann K (Wife of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, helpful, friendly staff taking care of my bed-bound husband and keeping his spirits up.

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Review from Katina N (Cousin of Client) published on 7 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had carers for over 2 years for my 93-year-old cousin.
He was living alone, quite lonely and isolated, not really looking after himself very well.
His dementia began around 4 years ago and has been steadily getting worse.
The care he received was fantastic. He loved all his carers especially
one in particular who became his main carer in the last year.
They cooked him hearty healthy meals and kept the flat clean and tidy.
Most of all he has enjoyed the company. Without a doubt, this has had a positive effect on him.
He used to be a bit low and depressed. But in the last year he has felt so cared for and so engaged with the carers, he has felt much much better.
Any issue or problem, I would contact a particular staff member and it would be dealt with quickly and efficiently.
I knew I could rely on them all.
As I live a fair distance away and he is in another location, it was sometimes quite a strain on me. But once 'Home Instead' was involved, it took a huge weight off my shoulders.
I can not thank them enough.

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Review from C B (Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everyone from Home Instead. Friendly staff, caring and very professional.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (Camden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Home Instead (Camden) is calculated as follows: ( (98 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Camden) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (3)

Sylwia

Sylwia Sawa

Job Title: Director

Joined: 2013

Home Instead Camden, led by Sylwia Sawa, is a trusted provider of high-quality, personalized home care services. We are dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. Whether it's companionship, personal care, or specialized support for conditions like dementia, our compassionate team tailors care to meet individual needs. With Sylwia’s passion for excellence and commitment to community, Home Instead Camden is here to ensure your loved ones are safe, happy and cared for with dignity.

Mentor

Mentor Aliu

Job Title: Care Manager

Joined: 2013

Mentor, our dedicated Care Manager at Home Instead Camden, plays a vital role in ensuring the highest quality of care for our clients. With a wealth of experience and a natural ability to connect with people, Mentor is passionate about supporting clients to live fulfilling lives at home. He works closely with clients, families, and caregivers, creating personalized care plans that address individual needs and preferences. Mentor's commitment to excellence and his compassionate approach make him a trusted mentor and leader within our team, ensuring every client receives the respect and attention they deserve.

Sabina

Sabina Stanek

Job Title: Recruitment and Retention Manager

Joined: 2022

Sabina Stanek, our Recruitment and Retention Manager at Home Instead Camden, is the driving force behind building and nurturing our exceptional caregiving team. With her expertise in talent acquisition and her deep understanding of the importance of compassionate care, Sabina ensures we recruit individuals who share our values and commitment to quality. She also focuses on supporting and retaining our caregivers, fostering a positive work environment where they feel valued and motivated. Sabina's dedication ensures that our clients receive care from skilled, empathetic professionals who are passionate about making a difference in their lives.

Frequently Asked Questions about Home Instead (Camden)

What Type of Services does Home Instead (Camden) offer?

Home Instead (Camden) offers Home Care.

How many Carers does Home Instead (Camden) employ?

Home Instead (Camden) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Camden) to verify any information. View our terms and conditions. Home Instead (Camden) has an Enhanced Service - more info.