Home Instead (Camden)

561 Finchley Road, London NW3 7BJ
Review Us
9.8 64 Reviews
  • Home Instead (Camden), London
Premium Home Care Services: Compassion, Quality, and Excellence

Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical care, the highly trained and compassionate caregivers ensure your loved ones receive the highest standard of support. With a focus on dignity, independence, and comfort, they transform daily care into meaningful moments, bringing peace of mind to families and enriching the lives of those they serve.

Personalised Care Plans for Every Client

Every client is unique, and so are their care solutions. The team works closely with families to design customised care plans that align with specific needs, preferences, and goals. Whether it’s providing assistance with daily activities, facilitating social engagement, or supporting recovery, their approach prioritises client well-being while fostering independence in the comfort of home.

Specialised Support for Complex Care Needs

They provide expert care for individuals with advanced conditions such as dementia, Alzheimer’s, Parkinson’s, or chronic illnesses. Caregivers receive rigorous training in specialised care techniques, enabling them to deliver compassionate and skilled support tailored to medical and emotional requirements. With their services, your loved ones are in capable hands.


Professional and Trusted Care You Can Rely On

Your loved ones deserve the best care, and they are here to deliver it. With a team of fully vetted, insured, and extensively trained caregivers, they uphold the highest standards of professionalism and trustworthiness. Their services are flexible, reliable, and designed to adapt as needs evolve, ensuring continuous support at every stage of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Sylwia Sawa (Director)

Home Instead (Camden) Reviews (64)

Total of 64, showing 61-64
9.8

Home Instead (Camden) has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Camden) has 64 reviews.

Overall Experience

  • 63
  • 0
  • 0
  • 1
  • 0

Date Published

64
5
7
19
45

Review from Mary K (Wife of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our carer. He is very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elena P (Daughter of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more caring, attentive, professional and pro-active team of carers. My mother feels confident and safe in their care.
The team who care for her have on many occasions, gone above and beyond for her, ensuring she is comfortable, lives with her disease with dignity and
they have remained exemplary in their care.
I am thankful we have been able to keep using Home Instead.
Honestly, my mother and our lives, in this difficult situation, have been greatly supported by them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Wife of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers looking after my husband were excellent. They used to take him out for rides and include a stop for coffee and refreshments. My husband was very satisfied and relaxed on returning home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I G (Wife of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the help we are given by the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (Camden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Home Instead (Camden) is calculated as follows: ( (98 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Camden) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (3)

Sylwia

Sylwia Sawa

Job Title: Director

Joined: 2013

Home Instead Camden, led by Sylwia Sawa, is a trusted provider of high-quality, personalized home care services. We are dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. Whether it's companionship, personal care, or specialized support for conditions like dementia, our compassionate team tailors care to meet individual needs. With Sylwia’s passion for excellence and commitment to community, Home Instead Camden is here to ensure your loved ones are safe, happy and cared for with dignity.

Mentor

Mentor Aliu

Job Title: Care Manager

Joined: 2013

Mentor, our dedicated Care Manager at Home Instead Camden, plays a vital role in ensuring the highest quality of care for our clients. With a wealth of experience and a natural ability to connect with people, Mentor is passionate about supporting clients to live fulfilling lives at home. He works closely with clients, families, and caregivers, creating personalized care plans that address individual needs and preferences. Mentor's commitment to excellence and his compassionate approach make him a trusted mentor and leader within our team, ensuring every client receives the respect and attention they deserve.

Sabina

Sabina Stanek

Job Title: Recruitment and Retention Manager

Joined: 2022

Sabina Stanek, our Recruitment and Retention Manager at Home Instead Camden, is the driving force behind building and nurturing our exceptional caregiving team. With her expertise in talent acquisition and her deep understanding of the importance of compassionate care, Sabina ensures we recruit individuals who share our values and commitment to quality. She also focuses on supporting and retaining our caregivers, fostering a positive work environment where they feel valued and motivated. Sabina's dedication ensures that our clients receive care from skilled, empathetic professionals who are passionate about making a difference in their lives.

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