Home Instead (Camden)

561 Finchley Road, London NW3 7BJ
Review Us
9.8 64 Reviews
  • Home Instead (Camden), London
Premium Home Care Services: Compassion, Quality, and Excellence

Home Instead (Camden) specialise in delivering exceptional in-home care tailored to the unique needs of every client. From personal assistance and companionship to specialised medical care, the highly trained and compassionate caregivers ensure your loved ones receive the highest standard of support. With a focus on dignity, independence, and comfort, they transform daily care into meaningful moments, bringing peace of mind to families and enriching the lives of those they serve.

Personalised Care Plans for Every Client

Every client is unique, and so are their care solutions. The team works closely with families to design customised care plans that align with specific needs, preferences, and goals. Whether it’s providing assistance with daily activities, facilitating social engagement, or supporting recovery, their approach prioritises client well-being while fostering independence in the comfort of home.

Specialised Support for Complex Care Needs

They provide expert care for individuals with advanced conditions such as dementia, Alzheimer’s, Parkinson’s, or chronic illnesses. Caregivers receive rigorous training in specialised care techniques, enabling them to deliver compassionate and skilled support tailored to medical and emotional requirements. With their services, your loved ones are in capable hands.


Professional and Trusted Care You Can Rely On

Your loved ones deserve the best care, and they are here to deliver it. With a team of fully vetted, insured, and extensively trained caregivers, they uphold the highest standards of professionalism and trustworthiness. Their services are flexible, reliable, and designed to adapt as needs evolve, ensuring continuous support at every stage of care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Sylwia Sawa (Director)

Home Instead (Camden) Reviews (64)

9.8

Home Instead (Camden) has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Home Instead (Camden) has 64 reviews.

Overall Experience
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Reviewer Connection to Home Instead (Camden)
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Total of 64, showing 21-40
Review from P G (Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the people who look after me. I would not be without them and I mean every word of that.
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Review from J H (Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very beginning, I was made to feel very welcome and among friends.
My carers were all real great company and very helpful.
I am enabled to become independent with their support.
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Review from Donald W (Client) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the carers are very conscientious which is essential for carers.
The staff go the extra mile to help and look after me.
Home Instead is excellent.
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Review from P G (Client) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all respects.
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Review from J M (Daughter of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely initial contact with the director and quickly set up the first step of care - who was very good. My father's live-in carer is absolutely fantastic! Very caring, perceptive, inventive and with humour, she has introduced some excellent new exercises and care regimes and has quickly become
a treasured part of the family! Thank you!
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Review from Rupert M (Son of Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Home Instead was nothing short of first-class, both from a management point of view and the care my mother received herself. The caregivers that we had over the years not only provided care, support and company to my mother, but in many ways, became an extended part of the family.
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Review from Ian D (Son of Client) published on 20 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the services of Home Instead for nearly two years and are very happy with them. As a family we had become concerned that our mother was struggling to look after herself properly in her home. Since we brought in Home Instead we have been able to relax, knowing that she is in the capable
hands of an experienced, capable carer. The carer has demonstrated herself to be completely attuned to my mother's needs and the two of them have developed a close bond, which is reassuring for the rest of the family to see.
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Review from S H (Daughter of Client) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers were superb - really well trained, empathetic and professional. My mother was able to stay in her own home until the end of her life.
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Review from N F (Daughter of Client) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead for three and a half years, and find them caring, reliable and competent.
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Review from V H (Daughter of Client) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's carer is outstanding! She is kind, caring and extremely patient. She showers and dresses her so nicely and mum always looks lovely when we visit. I trust mum's carer completely and would recommend her without hesitation.
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Review from S H (Wife of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Home Instead were all so kind and caring with my husband. They sen in compitant carers, so they knew my husband well and could anticipate his needs. I would highly recommend this care provider for others needing carer.
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Review from M S (Son of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have enjoyed a very happy four-year relationship with Home Instead. My mother has extremely complex needs and requires great attention to detail, and also she benefits from regularly seeing the same faces. Home Instead has always gone "above and beyond" to send the same people as much as possible
and to carry out their work very carefully. Adaptable, dependable, and we have made very good relationships with the team. Excellent.
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Review from H O (Daughter of Client) published on 6 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer provides excellent companionship and mental stimulation for my father with Alzheimer's. He is so kind and patient in conversation and also persuades my dad (86) to go for a daily walk (he often refuses to go out with me or my brother - the carer has the magic touch). We have tried many different
carers, but he knows how to make my dad feel in 'control' and is extremely charming and respectful. My dad actively looks forward to his visits. Thank you.
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Review from A D (Friend of Client) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over the last 3 years was really good and helpful, the best help ever. I recommend to anyone for the love ones to be happy and safe.
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Review from Gilad L (Brother of Client) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased by the service provided. My sister's care has been wonderfully organised and maintained. Her carers have been sympathetic, very understanding and in some cases have found interesting and imaginative activities for the client to engage in. Due to my sister's experience, a cousin
has engaged an American branch of Home Instead to care for her husband.
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Review from B M (Client) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with my care given.
Outstanding service.
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Review from D G (Nephew of Client) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoughtful, considerate, diligent, always patient and helpful.
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Review from Christine A (Wife of Client) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over a period of 7 years we have found Home Instead of consistently good hep and support. We would not know what to do without their help. We are treated with patience and consideration.
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Review from A D (Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this agency has been very relaxed. They don't let me down, always in contact with me. The work they do is excellent. I'm very happy and lucky to have a group of wonderful people to help every day.
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Review from Rose W (Daughter of Client) published on 3 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Camden have provided an excellent home care service to my mother over the last few years. There has been great consistency of carers, all of whom have been lovely, very capable and taking great pride in their caring role. I found the agency managers very responsive and helpful throughout.
In particular, they responded very quickly when my mother suddenly needed a much higher level of care and put this in place at once. Overall my experience has been excellent and I would highly recommend this agency.
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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Home Instead (Camden) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Home Instead (Camden) is calculated as follows: ( (98 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 114 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Camden) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (3)

Sylwia

Sylwia Sawa

Job Title: Director Joined: 2013

Home Instead Camden, led by Sylwia Sawa, is a trusted provider of high-quality, personalized home care services. We are dedicated to helping older adults maintain their independence and quality of life in the comfort of their own homes. Whether it's companionship, personal care, or specialized support for conditions like dementia, our compassionate team tailors care to meet individual needs. With Sylwia’s passion for excellence and commitment to community, Home Instead Camden is here to ensure your loved ones are safe, happy and cared for with dignity.

Mentor

Mentor Aliu

Job Title: Care Manager Joined: 2013

Mentor, our dedicated Care Manager at Home Instead Camden, plays a vital role in ensuring the highest quality of care for our clients. With a wealth of experience and a natural ability to connect with people, Mentor is passionate about supporting clients to live fulfilling lives at home. He works closely with clients, families, and caregivers, creating personalized care plans that address individual needs and preferences. Mentor's commitment to excellence and his compassionate approach make him a trusted mentor and leader within our team, ensuring every client receives the respect and attention they deserve.

Sabina

Sabina Stanek

Job Title: Recruitment and Retention Manager Joined: 2022

Sabina Stanek, our Recruitment and Retention Manager at Home Instead Camden, is the driving force behind building and nurturing our exceptional caregiving team. With her expertise in talent acquisition and her deep understanding of the importance of compassionate care, Sabina ensures we recruit individuals who share our values and commitment to quality. She also focuses on supporting and retaining our caregivers, fostering a positive work environment where they feel valued and motivated. Sabina's dedication ensures that our clients receive care from skilled, empathetic professionals who are passionate about making a difference in their lives.

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