Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware, HA8 6RW
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9.8 99 Reviews
  • Home Instead (Wembley), Edgware
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Wembley) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble.

They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Paschalina Pazou (Registered Manager)

Home Instead (Wembley) Reviews (99)

Total of 99, showing 1-20
9.8

Home Instead (Wembley) has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Wembley) has 99 reviews.

Overall Experience

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Date Published

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Review from S H (Daughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff members have been amazing.


The carers selected for my mum's care were beautifully tailored to support me and my mum's dementia and alzheimer's progression.


Her weight was so low, and despite my best care for her, it was not working out for us. Under the attentive support of the team,

my mum has put on weight gradually, and she has much more energy to even take on extracurricular activities that she used to love. Now, she has far more motivation to socialise with old friends and go out, rather than stay in bed all day.


I can't thank the team enough for their adaptability and active communication throughout.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you from the bottom of our hearts for your incredibly kind and touching words. It means the world to us to know that the care we have provided has made such a positive difference to both you and your mum. To hear that your mum has gained weight, regained her energy, and is reconnecting with the things and people she loves is everything we hope for in the care we provide. Supporting her through her dementia journey-and supporting you alongside her-is a privilege we never take for granted.We are so grateful for your trust, and your feedback is a true testament to the compassion, adaptability, and dedication of our amazing team. Thank you again.

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Review from Alex H (Son of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that both carers show my father on a daily basis is of such high value that it helps my sister and I know that Dad is in very safe hands. To quote my Dad, when they're looking after him including washing him, it feels like his own mother is looking after him like when he was a child.
That's the level of care and attention you get from both carers. It's very reassuring for us, as his children, but also for Dad since he feels very comfortable and secure. Thank you both for looking after our father so well..it's very much appreciated!

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind words and for taking the time to share your experience. We're truly honoured to support your father, and it's wonderful to hear how valued and comfortable he feels. Your feedback means a great deal to the whole team. We wil pass on your kind words to the Care Professionals. Thank you again.

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Review from S H (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carer very cheerful and helpful. Her work is exemplary and she does anything that needs doing without me having to ask. She's great to talk to and I look forward to our weekly conversations.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your thoughtful review. It's always heartening to know our care has made a difference. We'll be sure to pass on your kind words to our Care Professionals-they'll be so pleased to hear this! It si lovely to hear that you look forward to your visits. Thank you again.

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Review from Indra S (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that my mother did not have the strength for personal care.


And I was desperately looking for some help.


I saw the Home Instead office at Canons Park. It looked so homely, inviting and trustworthy.


I made telephone contact and was put through to the Director who was very professional.


And

a home visit was made and care needs discussed.


Wembley Home Instead chose for me an excellent carer who visits once a week to helps my mother with personal care and exercise.


The whole service by Wembley Home Instead is professional, friendly and reliable.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your thoughtful review. Your lovely feedback means the world to us-thank you for taking the time to share it. We're proud to support your family and grateful for the trust you've placed in us. We will pass on the feedback and look forward to conintuing to support your mother.

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Review from Georgia K (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been happy users of Home Instead Wembley for 4 years now. They have providing support for care of my mother as her dementia has worsened. The interactions between my mother and the carers has always been good but what I appreciate most is the responsiveness and adaptability of the office.
Kindness, reliability and personalised care for my mother is the necessary given. The adaptability, can-do supportive attitude of the management and the sense that they know my mother and understand our needs, always trying to accomodate us and help us deal with changing circumstances is a great relief. My mother is having all her needs met and we are being supported in our efforts to ensure this.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a lovely review about the care we provide for your mum. Your beautiful words mean a great deal to us.We are truly honoured to support her, and our Care Professionals genuinely enjoy the time they spend with her. It's always our aim to provide care that is compassionate, dignified, and tailored to her needs.Thank you again for your kind feedback-it's incredibly appreciated by the whole team.

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Review from David J (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have MS and my balance is poor. I risk falling.I need monitoring in
case I fall, but otherwise I can care for myself in my home. My wife is my carer. In her absence Home Instead provides short-term and 24-hour care. The company and individual staff they employ are very good. You can trust them in
all aspects of care and support.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to leave us a review. We really appreciate it.I'm delighted to hear that you're happy with the service we provide - it's truly our pleasure to support you and your wife.We'll be sure to pass on your kind words to the team; your feedback means a great deal to all of us.

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Review from B D (Partner of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb Care!


Every carer that has visited us has been highly professional, compassionate, punctual and hard-working.
The whole organisation runs seamlessly and we are delighted with the care provided by Home Instead (Wembley).

Reply from Leena Lakhani, Director at Home Instead (Wembley)

What amazing words! It means a great deal to both our Office Team and our Care Professionals to know that you're happy with the service we provide. We truly love caring for you, and your feedback is incredibly appreciated.Thank you again for taking the time to share your experience with us.

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Review from Cheryl A (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead Wembley has provided care support for our elderly father for almost two years now and the whole experience from the start has been seamless, smooth, professional and very responsive.


Any changes to his care needs are acted on quickly and with understanding. The introduction of any

new care professionals supporting him, has been well managed, as changes to his routine and getting to know new people can sometime be disconcerting for him.


The regular review visits have been thorough and it is great to meet the team who manage things 'behind the scene'. All of the care professionals work well with dad, fully understanding his needs, preferences and tastes and carry out their duties calmly and to a high standard.


As a family we are more than happy with the care and support provided by the Wembley team.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to share this thoughtful review. We are truly grateful for your kind words about the care and support your father has received from our management team and care professionals over the past two years. It means a lot to us that you've found our approach to be seamless, professional, and responsive. Thank you once again for trusting us with your father's care. We truly value the opportunity to support your family, and we remain committed to ensuring he continues to receive the highest standard of care.

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Review from T B (Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased I'm using Home Instead to look after my father.
The team have been a breath of fresh air during a difficult time.


They have a professional management team, who are always welcoming and efficient in solving any problem. Their services are personalized in any and every way possible,

tailored to the needs, preferences, and expectations of the customer.


The carers are kind, timely, outstanding and respectful, always doing their best to help.


I feel safe knowing that my father is being cared for by such an around diligent team.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind and heartwarming words. It truly means a lot to us. We know how important it is to provide the very best care, and our team is working hard every day to support your Father in the best way possible. It has been an absolute pleasure to be part of his care journey and to support your family. Your thoughtful review is deeply appreciated-it means so much to our team. Thank you for taking the time to share your experience.

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Review from M L (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only hope this review manages to convey how indebted we feel to Home Instead for everything they have done to support our family at this tumultuous time. In the space of 4 weeks, our mother went from living completely independently, albeit with a diagnosis of dementia and enjoying a better social
life than most to needing 24/7 care while she lay in bed confused and frightened. We contacted Home Instead and it's the best decision we ever made. Their compassionate and professional staff have offered realistic and practical solutions. Their advice and help is unparalleled. Every single care professional works hard and always keeps my Mum's dignity and humanity at the forefront. They haven't just gone over and above what any service user can expect to receive, they have taken our hands and helped us navigate through this difficult time. And when it's all seemed like too much they have sat with us and provided balm for our souls. We will never be able to thank them enough

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for the very kind and heartwarming words. It is so wonderful to read words like this. I know that the Team are working very hard to ensure we care for your Mother in the best way possible. It has been a pleasure to support you all. Thank you for taking the time to review us, it means a lot to the Team.

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Review from Morven R (Friend of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team dealt with my friend's needs very well. The initial assessment was carried out with sensitivity and the care professionals were very good with my friend. I was also supported very well by the care manager when there were problems with the client's family.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. It is our pleasure to care for you friend. It really helps us and the team to know that we are supporting a family in this way. Thank you again.

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Review from Clive S (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care services are excellent, caring, professional and on time. I wouldn't hesitate to recommend them to anyone. They looked after my elderly mother recently, they showed a lot of empathy towards her dwindling memory. Despite her needs forever changing and her personality, Home Instead remained
the same. I can't thank them enough.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review. We very much appreciate you taking the time to write a review for us. We very much valued being part of your Mother's life and caring for her. Thank you again.

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Review from N C (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached the team to provide care, particularly washing my very frail mother.
The entire process of assessment, to the actual care itself, was handled very efficiently.
The carer treated my mother with great care and respect, and won her confidence very quickly.
I would have no hesitation recommending
this company on my experience to date.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review us. Thank you for the kind review. We are very grateful for the recommendation. Thank you.

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Review from S L (Brother of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Till now it's all perfect. The carers are all friendly, kind and supportive.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a lovely review for us. We are delighted that we are able to support your sister, her care professionals enjoy visiting her and are encouraged by the difference that is made to her. Thank you so much again.

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Review from M B (Wife of Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very good and on time. I can rely on them. I am quite happy to leave them with my husband.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review and taking the time to review us. It is really good to hear positive feedback and even more important for our Care Professionals to hear they are doing well. Thank you again for reviewing us.

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Review from Jill C (Wife of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of contacting Home Instead enquiring about support from a carer for my husband the communication with the management team and other staff in the office has been professional and supportive. i wanted a carer to come and sit with my husband for a couple of hours once a week so I could
go out for errands etc so my husband wasn't on his own. The carer has been excellent in building up a relationship with my husband who has vascular dementia with short term memory loss which can be challenging at times.
Thank you.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a lovely review for us. We are delighted that we are able to support your husband, his care professional enjoys doing so. Thank you so much again.

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Review from Gisella D (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Wembley have been caring for my dad, who has Vascular Dementia, since 2019 and they have become like a second family to us both. They care for him as if he were a close relative. Each request I place is dealt with quickly and efficiently. I have yet to give them a task they haven't been
able to fulfill and go above and beyond to complete. In particular with some recent health issues which required constant daily monitoring - the Care Professionals were all very well trained and prepared to manage the tasks.
Home Instead Wembley don't just focus their care on my dad, they also regularly ask about my wellbeing and have on occasion offered me their listening skills, which is always appreciated when you feel forgotten.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

What a beautiful review! Thank you so much for taking the time to write one for us. It is our absolute pleasure to look after your dad. It means so much to everyone, the office staff and care professionals too. We all adore your dad and there are some lovely photos of him in our office which you must come to see whenever you can. Thank you so much again!

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Review from Amogh R (Son of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead group have been absolutely indispensable in helping me make sure my dad has the appropriate level of care and support. The carers and the management team go the extra mile to make sure he feels emotionally supported as well as the practical side of things. There is also clear and timely
communication with me which gives me peace of mind.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. I know the team love and adore your father. It has been a pleasure to support him and to keep him happy and comfortable. Thank you again.

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Review from Karen C (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend this company as the management and carers are lovely and friendly and are very reliable. They are very caring and treat my family with dignity. They are very adaptable to individual care needs and keep us well informed of any possible changes, for example, if they need to
send a different carer for the day.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind review and taking the time to review us. It is really good to hear positive feedback and even more important for our Care Professionals to hear they are doing well. Thank you again for reviewing us.

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Review from Amanda B (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that the team have provided to our Mum (and us) has been amazing. Following an infection our 91 year old Mum had a couple of falls. Mum’s regular daily carer called the ambulance, gave her reassurance and made her comfortable. 24/7 care support was offered and gratefully received
on Mum’s discharge the same day. Not sure where we would be without the support from the team, especially her full-time carer. People who genuinely want to ensure their client’s independence and safety. Recommend without hesitation.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Mum and supporting her. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Home Instead (Wembley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Home Instead (Wembley) is calculated as follows: ( (75 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 88 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wembley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (Wembley)

What Type of Services does Home Instead (Wembley) offer?

Home Instead (Wembley) offers Home Care.

How many Carers does Home Instead (Wembley) employ?

Home Instead (Wembley) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wembley) to verify any information. View our terms and conditions. Home Instead (Wembley) has an Enhanced Service - more info.