Home Instead (Wembley)

Thank you.

Home Instead Wembley don't just focus their care on my dad, they also regularly ask about my wellbeing and have on occasion offered me their listening skills, which is always appreciated when you feel forgotten.

The Home Instead group have been absolutely indispensable in helping me make sure my dad has the appropriate level of care and support. The carers and the management team go the extra mile to make sure he feels emotionally supported as well as the practical side of things. There is also clear and timely communication with me which gives me peace of mind.

I would thoroughly recommend this company as the management and carers are lovely and friendly and are very reliable. They are very caring and treat my family with dignity. They are very adaptable to individual care needs and keep us well informed of any possible changes, for example, if they need to send a different carer for the day.

The care and support that the team have provided to our Mum (and us) has been amazing. Following an infection our 91 year old Mum had a couple of falls. Mum’s regular daily carer called the ambulance, gave her reassurance and made her comfortable. 24/7 care support was offered and gratefully received on Mum’s discharge the same day. Not sure where we would be without the support from the team, especially her full-time carer. People who genuinely want to ensure their client’s independence and safety. Recommend without hesitation.

I highly recommend Home Instead Wembley for your peace of mind when looking after your loved ones.

The carers have been friendly, cheerful, upbeat, punctual and do not skimp on time. They are respectful, compassionate and it is reassuring for me to know I have support as well from the office team.

I think the service is very good and all the ladies are all very nice.

Following our initial experience with carers coming in on a daily basis to take my husband for a walk and help me with food preparation etc. My husband's dementia worsened while I became ill and was unable to care for him. So, we arranged for live-in care. Our carer is very efficient and keeps our flat spotless, she does all the laundry and cooks for us. She is also very obliging in buying any items we are running low on. She understands the problems posed by dementia and helps me deal with difficulties as they arise.

I felt extremely comfortable leaving mum in their care.

This was my first time looking for care for my Dad and the team at Home Instead have made the process so much easier than I would have expected. All the carers involved with caring for my father are kind, friendly and diligent in the care they're providing. The team in the office have also been fantastic and helped me out when I needed extra care provided at extremely short notice. I can't recommend them enough.

My Mum has been receiving care for several months now. The Carers are extremely reliable, very friendly, always taking the time to make sure Mum is ok. All the Carers have taken the time to get to know Mum and are becoming good friends. Carers are very happy to do whatever Mum needs, happy to make a light meal, cleaning, watering plants. Communication with the office is very good with no request being too much trouble. The office always keeps me informed and are happy to accommodate any changes to routine due to hospital appointments etc. The relationship between the Carers, Mum and the office is very quickly becoming indespensible.

We were using another company for Dad's initial care service and changed to Home Instead (Wembley) - so very sorry we did not do this sooner. A completely different experience. Home Instead carers actually do their time - the previous carers ran in and out the door in a matter of minutes. The office scheduler is excellent and responsive to all requests or changes. The team was spread a little wider than we would have liked but religious festivals may have played a part in availability; usually though there was a familiar face for Dad to see (as familiar as you can be in face masks). In any event the ladies were kind, caring, responsive and reliable. I have no hesitation in recommending Home Instead Wembley. Dad is very very grateful to each and every one of his ladies. Special thanks also to the office manager ladies both. Very professional and efficient ladies.

I found all the carers polite, friendly and very reassuring in difficult circumstances. They were all able to provide as much care as possible in the time provided. Some were more competent than others in finding the necessary provisions. It was sometimes difficult to get used to different carers and to explain what I required them to do.

I have been using Home Instead (Wembley) since October 2019 to care for my mum, who is now in the latter stages of dementia. Their level of care and service is excellent. They are very responsive to my mum's needs as her condition has deteriorated. I would hate to think how we could have coped during lockdown without Home Instead. It is extremely reassuring to know that I can depend on the carers to tend to my mum's needs on a daily basis. The peace of mind that this gives me cannot be underestimated. Their online portal is really useful as it allows me to keep updated on how Mum is doing on a daily basis. The admin staff are all very friendly and manage Mum's prescriptions for her medications. Overall, I would happily recommend Home Instead for care.

Nothing was too much trouble, kind, caring, willing and helpful

Just being there and gaining my mum's trust has given me some reassurance. Thank you.

Thank all of you at Home Instead (Wembley) you’re first class.

Following a glowing review from a friend whose father had been cared for by Home Instead, my mother has been receiving care from Home Instead (Wembley) for over a year now. The whole team has been excellent. Nothing is too much trouble. They are reliable, caring and treat my mother with respect and dignity. The level of communication from the office is very high and the portal which is used by the caregivers allows my wife and I to gain an insight into my Mother’s day. I would have no doubt in recommending Home Instead (Wembley ).

We have just started to use Home Instead (Wembley) to care for my parents and so far we have had an excellent experience. The care manager who visited us for the initial assessment was warm and caring and extremely knowledgeable - she put us all at ease and made us feel very confident in going ahead with the care. The carer who visits is also great - my mother finds her to be kind and thoughtful, she always thinks of extra things she can do to help, and she is lovely company too. All of the admin side has been handled efficiently too. Based on our experience so far, highly recommended.