Review from Andrew C (Nephew of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience

I am really pleased with Home Instead and how they look after my aunt and uncle. Professional, friendly, easy to communicate with and flexible. The online portal is extremely useful and allows me to monitor the progress of care provision in real time.
I highly recommend Home Instead Wembley for your

peace of mind when looking after your loved ones.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Aunt and Uncle. It is our pleasure to support both of them. Thank you again for taking the time to write a review.

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Review from J D (Partner of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience

Our relationship with Home Instead Wembley began in February this year on my partner's discharge from hospital. It is our first experience of a care provider.
Fortunately, his needs at the moment are a daily morning visit for personal care, and companionship one night a week.
The carers have been

friendly, cheerful, upbeat, punctual and do not skimp on time. They are respectful, compassionate and it is reassuring for me to know I have support as well from the office team.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. It is our pleasure to support your partner. We hope that we are able to make a positive impact for your family. Thank you again for taking the time to write a review.

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Review from G P (Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience

I think the service is very good and all the ladies are all very nice.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Thank you again for taking the time to write a review.

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Review from S B (Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience

Following our initial experience with carers coming in on a daily basis to take my husband for a walk and help me with food preparation etc. My husband's dementia worsened while I became ill and was unable to care for him. So, we arranged for live-in care. Our carer is very efficient and keeps our flat

spotless, she does all the laundry and cooks for us. She is also very obliging in buying any items we are running low on. She understands the problems posed by dementia and helps me deal with difficulties as they arise.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for you and your husband. We will pass on your thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.

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Review from Sandra C (Daughter of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience

Found the whole experience a dream.
All staff we met were very professional.
The carer mum had was kind and helpful, mum really liked her (this was mum's first experience of non family carers).
I felt extremely comfortable leaving mum in their care.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Wow! We have never been called a dream before! That is so touching. Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoyed caring for your Mother and supporting her. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.

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Review from Michael G (Son of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience

This was my first time looking for care for my Dad and the team at Home Instead have made the process so much easier than I would have expected. All the carers involved with caring for my father are kind, friendly and diligent in the care they're providing. The team in the office have also been fantastic

and helped me out when I needed extra care provided at extremely short notice. I can't recommend them enough.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Father. It is our pleasure to support him. Thank you again for taking the time to write a review.

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Review from R M (Son of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience

My Mum has been receiving care for several months now. The Carers are extremely reliable, very friendly, always taking the time to make sure Mum is ok. All the Carers have taken the time to get to know Mum and are becoming good friends. Carers are very happy to do whatever Mum needs, happy to make a

light meal, cleaning, watering plants. Communication with the office is very good with no request being too much trouble. The office always keeps me informed and are happy to accommodate any changes to routine due to hospital appointments etc. The relationship between the Carers, Mum and the office is very quickly becoming indespensible.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It means so much to our Care Professionals and Office staff to hear such positive feedback. Our Care Professionals enjoy caring for your Mother and supporting her. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.

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Review from Trisha B (Daughter of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience

We were using another company for Dad's initial care service and changed to Home Instead (Wembley) - so very sorry we did not do this sooner. A completely different experience. Home Instead carers actually do their time - the previous carers ran in and out the door in a matter of minutes. The office

scheduler is excellent and responsive to all requests or changes. The team was spread a little wider than we would have liked but religious festivals may have played a part in availability; usually though there was a familiar face for Dad to see (as familiar as you can be in face masks). In any event the ladies were kind, caring, responsive and reliable. I have no hesitation in recommending Home Instead Wembley. Dad is very very grateful to each and every one of his ladies. Special thanks also to the office manager ladies both. Very professional and efficient ladies.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us, it was wonderful to care for your Father and I know our CAREGivers thoroughly enjoyed caring for him and supporting him. We will pass on your special thanks to the members of staff that have been acknowledged. Thank you again for taking the time to write a review.

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Review from Edna F (Client) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience

I found all the carers polite, friendly and very reassuring in difficult circumstances. They were all able to provide as much care as possible in the time provided. Some were more competent than others in finding the necessary provisions. It was sometimes difficult to get used to different carers and

to explain what I required them to do.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It means a lot to the CAREGivers that cared for you. Thank you very much.

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Review from Paul E (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

I have been using Home Instead (Wembley) since October 2019 to care for my mum, who is now in the latter stages of dementia. Their level of care and service is excellent. They are very responsive to my mum's needs as her condition has deteriorated. I would hate to think how we could have coped during

lockdown without Home Instead. It is extremely reassuring to know that I can depend on the carers to tend to my mum's needs on a daily basis. The peace of mind that this gives me cannot be underestimated. Their online portal is really useful as it allows me to keep updated on how Mum is doing on a daily basis. The admin staff are all very friendly and manage Mum's prescriptions for her medications. Overall, I would happily recommend Home Instead for care.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us, it means a lot to all the caregivers that support Mum and to the office staff who work hard to ensure that you have peace of mind. It has been our pleasure to care for your mum. Thank you again.

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Review from Trevor S (Nephew of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience

What can say, 1st class. Manager and her team did a great job. I've used Home instead before and will always use them.
Especially when my time comes, 20 years yet to go.
She felt like a person again.
Nothing was too much trouble, kind, caring, willing and helpful

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for such a lovely and heart felt review. We have thoroughly enjoyed caring for this lady, she was a pleasure to be around. Thank you so much for taking the time to write a review for us.

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Review from Sau P (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience

Despite the carer not being able to speak Chinese, the carer is kind and patient. She understands that my mum is very vulnerable and has difficulty socialising.
Just being there and gaining my mum's trust has given me some reassurance. Thank you.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. Your mum's CAREGiver thoroughly enjoys spending time with your mum and they get on very well. Thank you for giving us the opportunity to care for your mum. Thank you again for reviewing us.

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Review from Mark R (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience

Good old fashioned service that meets all of our requirements, this is how I would describe what I’ve seen from Home Instead (Wembley). In February they have assisted my Mum in settling back into her home after a three month stay away in a care home whilst improving her mobility. The service manager,

with over 40 years of experience and her team are all focused on delivering Mum what she requires on that day, not just ticking boxes but actually caring for her needs whether this is a cleaning or feeding task or simply pouring Mum her favourite tipple just how she likes it.
I cannot express enough just how happy and safe I feel for my Mum knowing that she is under their care.
Thank all of you at Home Instead (Wembley) you’re first class.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a lovely review! Your Mum is a lovely, independent lady and it is our privilege to care for her. The Caregivers are enjoying their time with her and getting to know her. Thank you again. it means a lot to us that you have written a review.

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Review from Nick B (Son of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience

Following a glowing review from a friend whose father had been cared for by Home Instead, my mother has been receiving care from Home Instead (Wembley) for over a year now. The whole team has been excellent. Nothing is too much trouble. They are reliable, caring and treat my mother with respect and

dignity. The level of communication from the office is very high and the portal which is used by the caregivers allows my wife and I to gain an insight into my Mother’s day. I would have no doubt in recommending Home Instead (Wembley ).

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. We very much appreciate it. Our Caregivers adore spending time with your Mother and she is such a lovely lady. It certainly is a pleasure for us to care for her. Thank you again for the review.

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Review from Judith S (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience

We have just started to use Home Instead (Wembley) to care for my parents and so far we have had an excellent experience. The care manager who visited us for the initial assessment was warm and caring and extremely knowledgeable - she put us all at ease and made us feel very confident in going ahead

with the care. The carer who visits is also great - my mother finds her to be kind and thoughtful, she always thinks of extra things she can do to help, and she is lovely company too. All of the admin side has been handled efficiently too. Based on our experience so far, highly recommended.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It means a lot to us and the Team to hear such positive feedback. Your parent's Caregiver has thoroughly enjoyed her time with them. It is our pleasure to support and care for your parents. Thank you very much again.

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Review from Valerie N (Friend of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

As an onlooker, I am happy to report on what I have observed of the care my elderly neighbour has received from Home Instead. She began with three hours of care in the morning and the help and the evening meal but after several falls, she needed live-in care. A lovely, sympathetic lady moved into her

spare room and has quietly taken over caring for her, under the most difficult conditions, accepting every problem she comes up against. In a house where things haven't worked for years and services have been cancelled to save money, the house is now perfectly kept, shopping and laundry done and my neighbour has three beautifully prepared meals every day. Her accounts are dealt with, bills paid, services reinstalled and thanks to a new boiler, she has heat and hot water again. I can't pretend my neighbour is an easy person. She never has been and she is a lot worse now she is 93. I can only admire her carer’s patience tolerance and quiet understanding I couldn't do it I don't know how she does it but she does.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a wonderful, comprehensive review. It means such a lot to us to know that we are making a significant difference to your neighbour. Thank you so much for all your support and understanding in helping us and the caregiver to get all the services back in place. It has been our pleasure to help and support her and she is now doing very well indeed. Thank you again for your review, it means so much.

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Review from A J (Godson of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic care and brilliant management team. Who kept me fully informed at all times.
Would recommend to anyone reading brilliant care for a loved one.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for your kind words and taking the time to write a review for us. It was a pleasure to care for your loved one. Thank you again for taking the time to write a review for us.

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Review from Jo N (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience

I contacted Home Instead to provide support for my mum who is physically able but has dementia and lives with her partner.
I was concerned that my mum, who does not feel that she needs any help would not accept the care and support. This has not been the case. The carer built a relationship with

my mum over a very short time. She’s shown great flexibility from taking my mum out for coffee or to have a look around the shops to cleaning and helping with personal care.
The whole process from my initial enquiry has been smooth and professional. The online visit reports are useful and reassuring. I would highly recommend Home Instead Wembley.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for writing a review for us and taking the time to do so. Your mother's CAREGiver has built a lovely relationship with your mother and really enjoying their trips out. Thank you for trusting us to care for your mother, it is our pleasure to do so. Thank you again for reviewing us.

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Review from Ruth R (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience

We used Home Instead when our original carer didn't work out. The manager was extremely sympathetic and helpful, finding out from my parents what their needs were, their likes and arrangements were made for a regular carer for them, helping with personal care, food and other tasks. She has been absolutely

fantastic and my parents are really appreciative of all she does. Weekend carers have not worked out quite so well, but overall we are very happy we found Home Instead and like the way they work, particularly the way they communicate both with me and with my parents. I would have no hesitation in recommending Home Instead Wembley.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. Our caregivers adore your parents and love spending time with them and supporting them. Thank you for the feedback which is very much appreciated and will help us to improve. Thank you very much again.

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Review from Lydia H (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience

I can genuinely not speak highly enough of the managers and carers at the Wembley Home Instead branch. From my first contact in a system I was very unsure of I was shown compassion and understanding…this was immediately reinforced on meeting the managers who took the time to get to know my dad and me

and discuss his care needs. Sensitive and kind professionalism would be my description. My dad absolutely adores (and that is no exaggeration) the carer he has been matched with, she again is beyond kind and so gentle and supportive of my dad. The notes of the time spent with my dad are so reassuring and a great feature of the service.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It is our pleasure to care for Dad. His caregiver absolutely adores Dad and spending time getting to know him. The feedback's so important to us and helps to continue our work with other Ccients. Thank you very much again.

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Home Instead (Wembley)

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