Home Instead (Wembley)

17 Station Parade, Whitchurch Lane, Edgware HA8 6RW
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9.8 99 Reviews
  • Home Instead (Wembley), Edgware
Home Instead (Wembley) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Wembley) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble.

They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.
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Care Provided by Home Instead (Wembley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Paschalina Pazou (Registered Manager)

Home Instead (Wembley) Reviews (99)

9.8

Home Instead (Wembley) has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Wembley) has 99 reviews.

Overall Experience
  • 86
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Date Published
  • 99
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Reviewer Connection to Home Instead (Wembley)
  • 35
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  • 10
  • 5
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Total of 99, showing 41-60
Review from Cathryn B (Goddaughter of Client) published on 18 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My godmother has been receiving care by Home Instead (Wembley) for the past few months and I am happy to report that I am very pleased with the service. When I saw her last week, her main carer who lives in was there to greet us and I could see that they have developed a great relationship. The house
was spick and span, bedding clean and pressed and her personal care was being attended to really well. She seemed happy and relaxed. Thank you Home Instead (Wembley).
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write your review. We are delighted to be able to care for your Godmother. Her CAREGiver adores your Godmother and tries her very best to make her as happy and as comfortable as possible. Thank you very much again.

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Review from Joanne H (Daughter of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (Wembley) have been nothing but exceptional when caring for my seventy-five-year-old mum. From the initial conversation with the manager, the consultation and the introduction of the carer, Home Instead (Wembley) made the process smooth. It has been difficult these past few years to look
after Mum, whose health has been deteriorating, but now I have finally felt relief and know Mum is in safe hands. She looks forward to seeing her carer every morning and evening.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It has been our absolute pleasure to put your mind at rest and to give her the support and care she needs. Our caregivers thoroughly enjoy spending time with your mum. Thank you again.

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Review from Minaxi T (Daughter of Client) published on 6 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is eighty seven years old, extremely independent and an outgoing person. That is before she had a bad fall at home last November and fractured her sacrum and two lumbar vertebrae. I moved in with my Mother and started taking care of her. She has breast cancer, diabetes and has been pronounced
having progressive dementia since 2015. This fall was the turning point in our lives. Mum was completely bedridden and just the opposite of the person I had known as Mum for last sixty nine years. Progress was slow and we took each day as it came. By January, I could feel the strain on myself looking after Mum. By the beginning of March, Mum was able to walk a little and do more things for herself but still not confident. I then approached Home Instead (Wembley) and asked if they could supply a carer as a companion for few hours a week so I could have a break. This was the best decision I ever made. Fantastic company and carers are very diligent and knowledgeable, Mum gets on well with her carer and I am at ease.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. We will work exceptionally hard to ensure that you have the peace of mind to know that Mum is in safe hands and that she will be well looked after. Thank you again.

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Review from Mandy T (Daughter of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead, have truly been a lifesaver, for my 90 year father, their care is excellent and their management team have been amazing, always there to help the needs of my dad. The carer that deals with my father, goes above and beyond, and nothing is ever too much for him, my father looks forward to
his visits, enjoys their chats and generally considers him to be part of our family. I cannot extol his virtues anymore, he is just excellent.
I am so pleased and blessed that I found Home Instead, at a time we needed help. Thank you.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It means a lot. I know that our CAREGiver thoroughly enjoys his time with your Father. They have a fantastic relationship and it is good to know that he enjoys the visits. Thank you so much again.

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Review from Chris L (Son of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During what has been a very difficult year for everyone, the team at Home Instead Wembley have delivered excellent care and companionship for both my mother and father.
Unfortunately, both had falls and broke their hips (not at the same time I hasten to add!) The care and support received was exceptional,
not just the carers but backed up from the management team making sure we had care on site in every eventuality especially when my father briefly came out of hospital, Home Instead stepped up and helped us provide palliative care when it was urgently needed.
To conclude the care received has always been reliable, caring and most importantly the amazing carers have always treated my parents with dignity and compassion and consequently, my mother always looks forward to their visits. It is a great comfort to my wife and I to know that she is being looked after in such a kind and caring way and we would have no hesitation in recommending Home Instead for care.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write such a meaningful and kind response. It has been our absolute pleasure to care for your mother and father. Our CAREGivers adore your mother and it is lovely to hear that we bring comfort to you and your wife to know that she is looked after in a caring way. We are very grateful that you have chosen us to care for her. Thank you again for such a heartfelt review.

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Review from Hilary R (Daughter of Client) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed immediate provision of daily home care for my 97-year-old father who had been isolating after losing his wife from Covid. He had been ill himself and was unable to look after his flat, clean his clothes and was very lonely. The Wembley Home Instead team really came to the rescue and have significantly
aided his recovery. From the first moment we contacted the manager on the phone, we felt supported and they sprang into action. Dad was visited the next day, a Friday and his care started on Saturday. He is very happy with both of his carers, who are proactive in making suggestions to increase his comfort. The manager has continued to be involved and came to visit Dad when we were able to see him and has telephoned us recently to check that all is well and that Dad and the family, were satisfied with the service. We really like the daily messages on the confidential portal which reassures us that he is well, as he is very uncomplaining about his problems. Highly recommended.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for the very kind words and taking the time to write such a lovely review. It means a lot to the Office Team and your Father's CAREGivers. Thank you so much again.

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Review from Huda J (Daughter of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and caring team have been a real life line. They have provided much needed practical and emotional support. The care is compassionate and kind and the systems and procedures are so efficient. We have heard so many horror stories about how long it takes to find the right care, we are so lucky
to have struck gold at our second try rather than the 5th or 6th. The staff and our wonderful carers, thank you so much.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us regarding our service. It is our pleasure to support you. We will pass on your compliments to our CAREGivers. The whole Team have been very fortunate to support a lovely family. Thank you again.

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Review from Linda T (Daughter of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the service provided by Home Instead. They have listened to what my mother's needs are, carried out a thorough assessment and provided high-quality staff to assist her. The staff are easy to talk to and understanding of requirements regarding care. They would let us know
if there were any changes in staff or whether they would be late, which is very rare, so we could contact Mum and reassure her. If we have any concerns they are always willing to listen and talk through the issues in a professional but kind manner. I would have no hesitation in recommending them for care.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review of our service. It means so very much to us to be able to provide feedback to our Team. It is a pleasure caring for your Mother. Thank you again.

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Review from Lynne B (Daughter of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very grateful that I found Home Instead. Living so far away from my parents has been very difficult for me to help them since the first lockdown. From the moment I met the staff I knew I had done the right thing in asking for help. Home Instead provides an excellent caregiver who cares for my
father and helps my mother. My parents caregiver is a fabulous person, they look forward to him coming and talk about how lovely he is. Nothing is too much trouble, he goes above and beyond and I am truly grateful for all the care he gives. My father now is looking much better, his appetite is coming back and his general well being has improved immensely. He is always treated with dignity and humour - which is very important to my parents. It is comforting to know that they are looked after in such a kind and caring way. The management team have been amazing and are always there to help and support the needs of my parents and to offer advice. A fantastic bespoke personal service.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to review our service. Thank you for the compliments which will be passed on to your parents' CAREGiver. I know that he adores your parents and enjoys spending time with them too. It has been our pleasure to care for them and ensure they are well and happy. Thank you again.

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Review from Beena B (Daughter-in-law of Client) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, cannot thank the carers enough for the help and care they give to my mother-in-law. They are always smiling, and my mother-in-law actually starts asking when will they arrive as she enjoys their company, and she has a good old chat with them. The office is great and responds to queries
and emails straight away. I cannot praise the carers enough for all the work they do, and especially during this very difficult time with Covid. The manager is great and always so helpful, and we would recommend this company to anyone.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. Thank you for the lovely compliments which I know both the manager and the CAREGivers will love to read. It continues to be a pleasure to support and care for your lovely mother-in-law and I know that the CAREGivers enjoy spending time with her.

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Review from Moira T (Daughter of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where to begin. The best way to describe our families experience is that they were our Guardian Angel's. Nothing ever too much trouble, very flexible, so caring and understanding to not only my parents but to us as a family particularly when Mum sadly passed away. Mum said when she was still with us
she thought she needed to pinch herself as she could not believe how wonderful Home Instead were. Very true. The continuous care given to my Father who has Dementia has been exemplary. Thank you to the whole team each and every one of you has been our light.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for such a beautiful review. We are truly honoured to be able to care for your family and will continue to do so to the best of our abilities. Thank you very much for taking the time to review us.

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Review from B D (Daughter of Client) published on 21 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great team who respond to requests and tailor care to meet Mum's needs. Mum's situation was very changeable so this was really important to us. Much more flexible, understanding, empathetic and 'human' than another care company we tried. Always quick to respond to changes in our circumstances and letting
us know if there were changes to schedules. Mum has appreciated the social aspects of individuals as much as the support they provide. Mum has a great relationship with her current carer and things are going very well. However, there have been some issues finding the 'best fit' previously but again the team were supportive in organising this. Having the same carer for visits has made things consistent and manageable for Mum who has very specific routines. Very kind people that we have made good relationships with over time.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a response for us. It is really kind of you to do so and to provide feedback. We hope to continue to provide care and support to Mum as much as possible. Thank you again.

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Review from Jonathan B (Son of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead looked after Mum with warmth and affection, though mainly to make sure she took her medication - in the final months before she was admitted to hospital for end-of-life care. Then they returned to look after Dad, who, though physically frail, was mentally fit and mainly lonely after my
mother's death. It seemed they loved him as much as he liked them, praising his sense of humour and - so I'm told - competing among themselves over who should be his main carer! Even when Dad said that, no, he could look after himself and cook for himself and didn't need the attention, he missed them when they weren't there. As he got weaker and more reliant on others to cook for him, he increasingly relished their company. It was also Home Instead that called the ambulance - and alerted us - when he was sick, more than once staying with him at the hospital until my brother or I could get there. We couldn't have been happier with their care. More importantly, neither could Dad.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. It was pleasure to look after your parents and an absolute pleasure to look after your Dad. It is not a word of a lie that the CAREGivers fought over who should look after him :) He was genuinely loved and cared for. Thank you so much again

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Review from Nilesh P (Son of Client) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a difficult time (Mum was immobile after knee replacement followed by Dad's sudden passing), we were at a loss as to how best to help Mum. That call we made to the director was the best thing we did. She gave us confidence that Mum could be helped to walk, her team guided us on the best type of carer
for Mum and we were then introduced to her carer who we think is a living angel. She is an incredible lady, who looked after Mum as if she were her own. Mum's mobility is greatly improved (she can walk around with a frame) and she is much more self-confident. I cannot recommend Home Instead enough, for the way in which they gave us hope at a difficult time, for the carer they provided and for the professional way in which they managed Mum's care throughout.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to write a review for us. We really appreciate it. It has been our pleasure to help your Mum get back on her feet and grow in confidence. We will pass on your compliments to our caregivers. Thank you again.

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Review from David (Nephew of Client) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been wonderful. They have looked after my two elderly Aunts (aged 101 and 90) by cooking their daily evening meals for the last two years, ensuring that their different needs and tastes have been met and catered for. Since lockdown, they have provided even more support and there has
always been someone available to help plan their weekly groceries on the phone and also to bring in the deliveries. This has been invaluable as my Aunts would not have been able to get their shopping any other way.
The management, everyone in the office and the caregivers have all been exceptional in providing ongoing care in such difficult circumstances over the last few months. Communication has been continually excellent - there is always someone available to talk to and to help, often arranging things or helping with requests at very short notice. It has been extremely reassuring to know that both of my Aunts have been looked after so well and that everyone involved cares so much.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you very much for taking the time to review us. It has been our pleasure to support your Aunts during what has been a very difficult time for many elderly and vulnerable people. We will continue to support them during this time to ensure that they always have a hot cooked evening meal. Thank you again.

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Review from John H (Next of Kin) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but the highest praise for Home Instead. Everyone at their Wembley branch from their manager to every carer I have come into contact with, could not be more genuinely caring or helpful to both the clients or to their family and friends. They have on a number of occasions gone above and
beyond to ensure the safety and comfort of my elderly friend, including leaving the office to dash over on one occasion when we suspected a fall. Nothing appears to be too much trouble and I have tested that assumption more than once. The care and reassurance they provide result in peace of mind that you are doing the very best for your loved ones.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. We really appreciate it and it has been our pleasure to care for your friend. We are always here to help in any way we can and look forward to continuing to provide all with peace of mind. We will pass on the lovely comments to the Team. Thank you again.

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Review from Geoff I (Son of Client) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother lives in her own flat and is quite independent. Apart from her memory and slight walking difficulties, she is very healthy.
Just before lockdown, we decided to look for carers to help her get up in the morning and assist with bathing.
After lengthy research, we came across
Home Instead and were immediately impressed with their professionalism. Their staff are extremely friendly and caring and Mum looks forward to their visits three times a week and appreciates their help and companionship.
First-class.
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It is greatly appreciated. Your Mother is a pleasure to care for and I know that her CAREGivers have a soft spot for her. We will pass on your lovely comments to the Team. Thank you very much for the feedback.

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Review from Elaine T (Daughter of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Home Instead. Our experience has been first class in all aspects. My father was looked after in an extremely professional and caring way by the carers, and as he gradually needed more and more care, they stepped up in every way. Always on time, reliable and
caring. Could not have asked for better. Thank you!
Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. It was our absolute pleasure to care for your father and he was adored by our CAREGivers. Thank you so much again for trusting us to care for him.

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Review from K C S (Son of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the challenges we face coming from a traditional Indian background is looking after our elders and that means living with our Parents but equally balancing this with our own needs. My Mum lives by herself, and is fairly independent and looks to be self-sufficient. Following an incident at her
house, we considered putting Mum in a home but that would have upset Mum a lot. That's when we found Home Instead and spoke to the Director to understand her approach, how it works and how it could work with us. Mum was actively involved throughout so she made the decision.


The first visit from Mum's carer was nervous for us all, though the anxiety quickly dispersed as the lady showed the support and empathy we expected but spent the time Mum wanted to talk about anything and everything. She initially only did what Mum wanted and this has increased as Mum's trust grew.


We can't thank them enough for making this such a positive journey for us all.

Reply from Leena Lakhani, Director at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. We thoroughly enjoy supporting your Mum, she is a pleasure to spend time with and the CAREGivers all enjoy their time with her. Thank you again.

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Review from S A (Daughter of Client) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is an excellent manager. I have absolute confidence in her ability and the ability of the carers to look after my mother, who has Alzheimer's. The carers are first-class, they provide support, help and are extremely kind. I have confidence that my parents are in safe and professional hands.
Reply from Leena Lakhani at Home Instead (Wembley)

Thank you so much for taking the time to write a review for us. We all absolutely adore your Mother and Father. The caregivers enjoy their company and love visiting them. Thank you again.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Home Instead (Wembley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Home Instead (Wembley) is calculated as follows: ( (75 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 88 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wembley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (1)

Paschalina

Paschalina Pazou

Job Title: Registered Care Manager Joined: 2023

The Registered Care Manager, Paschalina Pazou, has a Level 2 Diploma in Working in Care, a Nursing Degree, a Level 5 Leader in Adult Care and an MSc in Dementia. The Registered Care Manager has over 12 years of experience working in Health and Social Care. Paschalina has achieved Train the Trainer Qualifications in the following disciplines: Dementia Care, Parkinson’s Care, Asthma and COPD, Compression Stockings, End of Life Care, Catheter and Stoma Care. Paschalina is passionate about delivering person-centred care for individuals who live at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wembley) to verify any information. View our terms and conditions. Home Instead (Wembley) has an Enhanced Service - more info.