Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)

Docklands Business Centre, 10 Tiller Road, London E14 8PX
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9.5 10 Reviews
  • Home Instead Canary Wharf (Tower Hamlets, Newham & Barking), London
Home Instead Canary Wharf is an ‘Outstanding’ rated home care provider, as judged by the CQC (the national independent regulator of Health and Social Care) in May 2018.

Serving Tower Hamlets, Newham and Barking, Home Instead Canary Wharf is dedicated to its mission of empowering every individual they support to live an independent, dignified and fulfilling life through kind, compassionate, and meaningful care.

Home Instead’s industry-leading, high quality care is made possible by their rigorously-trained and selected Care Professionals, each chosen for their skill, compassion and dedication to providing outstanding support.

Clients can expect a highly-tailored and personalised service with Home Instead Canary Wharf, where Care Professionals are carefully matched to each client based on the client’s needs, preferences and personalities, and introduced to clients in advance to ensure compatibility.

Priority is placed on clients’ consistency of care, meaning the same Care Professionals visit clients over the course of their care, fostering the development of genuine trust and friendship, and allowing clients to truly achieve their goals.

Home Instead Canary Wharf offers a wide range of services, from personal care, mobility assistance and medication support, to companionship, meal preparation and housekeeping.

Live-in care services and palliative support are also available for clients who wish to remain at home.

As a specialist Alzheimer’s and dementia care provider, Home Instead Canary Wharf Care Professionals receive accredited City and Guilds dementia training to ensure clients receive the highest quality and best value care available.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.50
  • Weekly Live-in Care Fees: from £1680

These prices are only a guideline, please contact Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Fahima Khatun (Manager)

Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) Reviews (10)

9.5

Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) has 10 reviews.

Overall Experience
  • 10
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Date Published
  • 10
  • 2
  • 5
  • 5
  • 5
Reviewer Connection to Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)
  • 3
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Total of 10, showing 1-10
Review from S E (Grandson of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked in London hospitals as a nurse in the NHS since the 90s, and I can honestly say that Home Instead have been the most attentive and professional care provider I have come across. I sought out Home Instead based on their reputation in the industry, to look after my grandfather after his
cancer diagnosis, and it has been the best decision I've ever made. All the carers I've met have been kind and genuinely caring. The service has been accommodating and responsive, without exception. I have no hesitation in recommending Home Instead to anyone who is looking for truly outstanding care.
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  • Treated with Dignity
  • Value for Money
Review from E O (Son of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant support for my dad from Home Instead. They came recommended from my physiotherapist and I can see why. Dad has a lovely group of carers that have come to know him better than I do! They have helped him recover from his hip operation far quicker than we expected, and it is surely as a result
of the warm and caring support from his care team. Really pleased with the service, truly faultless.
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  • Value for Money
Review from Wes C (Grandson of Client) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service being delivered by Home Instead to my granddad. He tells me the carers are lovely and gentle and always on time. The management team keep me updated on his progress and I am able to read the notes left by cares on an online portable that I can access from anywhere. The whole
process has given me peace of mind when I am away knowing that my granddad is being well cared for.
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  • Treated with Dignity
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Review from Arjun P (Son of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the carers from Home Instead who help my dad. His dementia has worsened to the point where he can no longer speak, but the carers are so patient and kind and still manage to understand his needs. They have given my family so much support and reassurance and Dad is doing so much
better since the carers have been visiting. My thanks to the amazing team at Home Instead.
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Review from A R (Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Home Instead are patient, kind and supportive.
I have regained my confidence and independence since they've been visiting.
I look forward to seeing them every day and I cannot imagine life without them now.
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  • Treated with Dignity
  • Value for Money
Review from Paul J (Power of Attorney of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I have anything new to report, Home Instead have always relayed this to my client’s family and her children always tell me that they wish they had used Home Instead company sooner.
The whole team are friendly and kind and the carers have always been punctual, reliable, and very caring.
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Review from H J (Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers from Home Instead are simply brilliant. I can't thank them enough for their help.
Prior to Home Instead I was receiving care from my council, and the standard was so poor, most of the carers couldn't speak English so I was unable to tell them what I needed.
My neighbour told me about Home
Instead and since the first day I contacted them they've been superb. The carers are so professional and warm, I look forward to their visits every day and I feel safe when they are in my flat. 10/10 marks.
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Review from Mary H (Granddaughter of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with how responsive this company is and how they have helped my family to look after my grandmother. The team are all very supportive and to help my grandmother to maintain a very good quality of life in her own home.
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Review from Jena S (Daughter of Client) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
High-quality care. When my elderly mother’s care needs increased over the last few months, the whole care team were very open about how to adapt the service to suit her. They kept me informed whenever my mother was having a good day or a bad day, and this was very reassuring because there were periods
when I couldn’t visit my mother for weeks.
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  • Value for Money
Review from Brian R (Son of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Home Instead Canary Wharf are incredible with my dad. He had lost the will to live after mum passed away and refused to allow me or my sister to help him.
But the girls from Home Instead were like angels. They were so patient with him and so kind; they brought him out of his shell,
got him to take his meds and start eating properly again, cleaned his house, and even helped him to start seeing his friends again. He's got a new lease of life - it's amazing.
I cannot thank the whole team enough. The staff in the office are just as lovely as the carers who visit my dad, and nothing ever seems to be too much trouble for them.
Absolutely stellar service; I don't know what my family would have done without them.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (2)

Bethany

Bethany Hodgkinson

Job Title: Deputy Care Manager Joined: 2015

Bethany became a Deputy Care Manager with Home Instead having started her career as a Care Professional and spending several years working as a Care Supervisor. Her first-hand experience in providing help for the elderly was invaluable in developing her understanding of the unique and often overlooked challenges faced by the older members of society.


Since an early age, Bethany has had a passion for working with the elderly, having always sought to make a positive and meaningful difference in their lives.


Bethany takes tremendous pride in managing care that provides dignity, respect and independence for her clients, and she has made it her priority to ensure her team continues to meet the standards of outstanding-quality care.

Fahima

Fahima Khatun

Job Title: Director and Registered Manager Joined: 2014

Fahima is the Director and Registered Manager of Home Instead Canary Wharf.


Making a difference in the lives of her clients drives Fahima to always provide the very best service she can.

Frequently Asked Questions about Home Instead Canary Wharf (Tower Hamlets, Newham & Barking)

What Type of Services does Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) offer?

Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) offers Home Care.

How many Carers does Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) employ?

Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) to verify any information. View our terms and conditions. Home Instead Canary Wharf (Tower Hamlets, Newham & Barking) has an Enhanced Service - more info.