Home Care Provider Owned by Home Instead in Cumbria

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Cumbria

Home Instead Locations in Cumbria (1)

 

1 Home Care Provider owned by Home Instead in Cumbria

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Home Instead South Lakes

Meadowbank House, Meadowbank Business Park, Shap Road, Kendal LA9 6NY 

10 75 reviews
"Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care…"   Read all 75 reviews

Home Instead South Lakes provides personalised, non-medical care to help clients maintain their independence and quality of life. Care Professionals receive award-winning training and are carefully selected and matched to clients. With minimum one… Read more about Home Instead South Lakes

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £32 / hour
  • Live-in Care from £1,750 / week
Other Home Care Groups you may be interested in:

Home Instead Reviews in Cumbria (75)

9.6
Home Instead has a Group Review Score of 9.6 (9.644) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead South Lakes

from Lynne S (Daughter of Client) published on 20 August 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care process, Mum's Team guided us, supported us & cared for Mum with the utmost professionalism. The Team worked with us in caring for Mum at home, as was her wish. During
the 4.5 years of Home Instead care, the Team continued to care for Mum, even when she was bed bound, with humour, encouragement, sharing Mum's memories, hobbies & introducing her to new ones, spending time & showing genuine interest. They were proactive in suggesting equipment & products that would help in Mum's day to day care.
The office team were great at helping navigate outside agencies, guiding us & ensuring the best care for Mum.
In the final few days of Mum's life, the Team were amazing, going well above & beyond in looking after Mum & us, flexing the care as her needs required.
We would happily recommend Home Instead as care professionals, we began to see them as extended family.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for taking the time to share such a truly heartwarming review. It means the world to us to hear that your mum was so well supported, and we were honoured to be part of her care journey. Your mum holds a very special place in all of our hearts.This is exactly what outstanding care should look and feel like - genuine relationships, kindness, and support that makes a real difference every day. We are so glad that our care team were able to bring comfort, reassurance, and joy not only to your mum, but also to you as her family.I will make sure to share your lovely words with the whole team as it will mean so much to them.Best wishes, with love from all of us at Home Instead.

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Review of

Home Instead South Lakes

from Victoria P (Daughter of Client) published on 30 May 2025
Overall Experience  Overall Experience 5.0 out of 5

I have had experience of the care provided by Home Instead South Lakes for the past 3 years as my Mother's dementia progressed. Initially for companionship carers right through to end of life care.


The care provided has been simply exemplary. The care professionals have all been fantastic, with

interesting activities art/cooking/outings planned for each day which helped to delay her cognitive decline.


When my Mum's condition progressed to palliative care, the support from the team helped me navigate a complicated system to allow my Mum to be at home, with end of life care provided by carers that she knew.


I would recommend Home Instead South Lakes unreservedly.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this truly heartwarming review. This is really what outstanding care should look like, and we are so glad our care team made this difference. We were privileged to support your mum until she passed away.I will make sure the team see this amazing review of their care. Best wishes - love from all of the Home Instead South Lakes team.

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Review of

Home Instead South Lakes

from Sarah D (Daughter of Client) published on 20 May 2025
Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving companionship support for a year now & I could never have imagined the experience working out as well as it has. Mum (& I) adores her care professionals & she regards them as friends, new friends that stimulate and support her, giving her the practical and emotional help that
is invaluable to her and us as a family. She has missed seeing her old friends since COVID & seeing them now is difficult to organise as she ages; HI have helped with that by either enabling a visit to see them, or just by being her new companions that have been carefully selected for her. I am so happy that we have not left getting this first stage of care too late. She has such a fantastic relationship with her team now, that as her dementia progresses & her mobility deteriorates she will trust them & not feel any loss of dignity that she was so worried about, when we had the 1st meeting. I know they will do everything to support keeping her at home for as long as needed.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for your lovely review for your mum's team of Care Professionals. It's so important that families and their loved ones start their care journey with us before it does get to crisis point and you and your mum have seen the huge benefits of this. Our Care Professionals will continue to support her in every way we can to enable your mum to continue to stay in the comfort of her own home. With best wishes, Rachel and the whole South Lakes Team

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Review of

Home Instead South Lakes

from M B (Daughter of Client) published on 15 January 2025
Overall Experience  Overall Experience 5.0 out of 5

As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this lovely review and for taking the time to write it. We are so happy that you are delighted with the care your mum is receiving from both our Care Professionals and office support team and that you can now relax knowing that she is in very good hands! Thank you again.

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Review of

Home Instead South Lakes

from Andrew S (Son of Client) published on 17 December 2024
Overall Experience  Overall Experience 5.0 out of 5

When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground
were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted.
I would strongly recommend them.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for taking the time to review the care service your mum received with our team. It is our intention to deliver the kind of care we would expect for our own loved ones and nothing less, I am delighted you felt the care met your expectations.

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Review of

Home Instead South Lakes

from Jenny S (Daughter of Client) published on 3 December 2024
Overall Experience  Overall Experience 5.0 out of 5

We are over the moon about the service we have received from Home Instead South Lakes. My dad was very resistant to having anyone other than family coming into his home but as my brother and I live/work away during the week we wanted the reassurance of having someone pop in during the weekdays, giving
him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this review. It means so much to the care team and our Care Professionals when our clients and families feel happy with the service we give. We strive to ensure our clients can be supported to live well in their own homes and it's really comforting to hear that you are feeling reassured that while you are away he is being looked after well. Many thanks, the whole of the Home Instead South Lakes Team.

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Review of

Home Instead South Lakes

from Katherine C (Niece of Client) published on 18 November 2024
Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this lovely review. I think it's safe to say your uncle is a very important part of Home Instead and holds a special place in his team's hearts. Two of his lovely team who took him away to the Isle of Wight for a holiday to see friends and family, still talk about how much he loved it and they also really enjoyed helping him achieve that outcome. I know his team will be delighted to receive this feedback, Thank you very much, General Manager and the whole South Lakes Team

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Review of

Home Instead South Lakes

from Matthew E (Son of Client) published on 5 November 2024
Overall Experience  Overall Experience 5.0 out of 5

Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the regular
reports were very useful.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review. Every single review really helps people looking for care to be able to make an informed decisions about care providers for their loved one. It was a pleasure to care for your mum, I will make sure her team receive this feedback. With all our very best wishes, General Manager and the whole South Lakes Team.

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Review of

Home Instead South Lakes

from Rachel D (Daughter of Client) published on 16 July 2024
Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been great to deal with and very helpful in setting things up within a short space of time. And the quality of the care provided has been excellent. The staff in the office were a pleasure to deal with and very helpful.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this lovely review. It means so much to the care team when our clients and families feel happy with the service we give. We hope to keep up the great start we have made. Many thanks, the whole of the Home Instead South Lakes Team.

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Review of

Home Instead South Lakes

from S H (Daughter of Client) published on 24 April 2024
Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a fantastic service for my mum who has advanced dementia. The carers were all well trained and my mum loved being with them. They worked well as a team around my mum, were responsive to her changing needs and were always there if we had any concerns. An extremely supportive
and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for the lovely review of your mum's care. I will ensure the team get this feedback. Best wishes, Louise and the whole South Lakes team

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Review of

Home Instead South Lakes

from Pauline T (Wife of Client) published on 4 March 2024
Overall Experience  Overall Experience 5.0 out of 5

Exceptional service provided by all carers.
Nearly always on time and usually advise if running late. Always bright and cheerful. Office staff always have time for queries and support. We now have close relationships with our carers.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you very much for this review. It's lovely to hear you find the care team bright and cheerful and have close relationships with your team. Best Wishes from, The whole Care Team at South Lakes

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Review of

Home Instead South Lakes

from Peter S (Friend of Client) published on 6 February 2024
Overall Experience  Overall Experience 5.0 out of 5

The Care Professionals of Home Instead are totally reliable in terms of their attendance and punctuality, and the elderly gentleman client, who lives alone and suffers from dementia, feels the warmth of their friendliness and companionship twice a day. They have displayed initiative and flexibility
in going the extra mile, literally, when during recent heavy snow, one of the Home Instead team walked a couple of miles from the village to the client and back to ensure a visit took place and medicines were given. They have been able to deal professionally and competently with unexpected personal ‘accidents’ in the house. They are accurate in the dispensing and recording of medicines and display cheerfulness and capability in all that they do for him. The client has no next of kin and enjoys the company of the small team and that they have time to chat. He welcomes them into his home and is far more alert and active than with the previous care company. The change has been very beneficial.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review which will be passed onto the care professional team. We strive to ensure our clients can be supported to live in their own homes and it's really comforting to hear that you are finding improvements and positive changes already. We really hope the relationship continues to grow and develop. Many thanks from and all at Home Instead South Lakes.

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Review of

Home Instead South Lakes

from Pete B (Son of Client) published on 5 February 2024
Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been visiting my elderly mum since June of last year. She has significant memory difficulties and has been struggling on her own. The home carers have been brilliant with her, have built great working relationships, offered lots of practical support but importantly been a source of
companionship as my mum loves a chat and a cup of tea with someone who knows the local area and can share ideas and local news. I really appreciate the initiative and drive the team have, they seem to just get it in terms of what helps my mum. I like the app also as I can look and see what's going on and who has visited. It would be great for relatives to be able to message into the app also, to pass on day-to-day concerns. So all in all a quality service with personality and humour on top. I would recommend it to those looking for homecare as I appreciate it's a tricky market and there is natural anxiety to choose the right service for your relative.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for your lovely review for your mum's team of care professionals. It's so important that we connect with every client on their level as to what's important to them to continue to live at home on their terms. Please use the contacts you have to speak to anyone at the office, including our 24-hour on-call team about anything you wish to raise. We are always keen to get feedback from family and friends, the more the better, as this allows us to improve our service even more. Best Wishes, Louise and the whole South Lakes Team,

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Review of

Home Instead South Lakes

from Susan J (Daughter of Client) published on 16 January 2024
Overall Experience  Overall Experience 5.0 out of 5

I feel so fortunate to have telephoned Home Instead when it became obvious that my mother would need assistance after a stay in hospital. The help and guidance of such professional and caring people have made the difficult transition from her total independence to accepting care easy. It makes such
a difference knowing that her personal hygiene is being attended to daily and that she is happy to see a friendly face each morning. Her apartment is also looking/feeling much better with a daily dose of attention - such a difference and relief for us when we call to visit. We are all very grateful to all the Team at Home Instead they are a pleasure to work with.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review. We will make sure we pass this on to your Mothers Care Team. They will be delighted to know their visits are making such a difference to you both as a family. Best Wishes from the whole South Lakes Team.

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Review of

Home Instead South Lakes

from Lee K (Son of Client) published on 22 September 2023
Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have proven themselves to be both efficient and friendly in establishing care needs on short notice when required. The communication flow between the team and myself (and my mum) is effective and clear in addressing any issues that transpire. The care team are friendly and reliable
and makes good use of the time they spend with Mum.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you very much for this lovely review. We pride ourselves on delivering the kind of care and support we would want for our own loved ones, nothing less. We are so glad you have experienced this with your mum's care. I will ensure this feedback is passed to your mum's team of carers. Best Wishes, from the manager and the whole team at South Lakes.

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Review of

Home Instead South Lakes

from Jane H (Niece of Client) published on 10 August 2023
Overall Experience  Overall Experience 5.0 out of 5

Really wonderful, caring service both for my elderly aunt who really bonded with her carers and for me whenever I had any dealing with the staff at Home Instead. The carers were extremely kind and compassionate and always treated my aunt with dignity and respect, and she enjoyed the time they spent
with her and their friendship. Sadly my aunt was recently admitted into hospital where she passed away, but Home Instead have maintained contact with me and has been very caring which I have very much appreciated. It was a great comfort for me to know that my aunt received such excellent care in her last few months.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for this lovely review of the care your aunt received. It's so important to us that all the family are also supported not just our clients. We are so glad your aunt's last few months were spent feeling cared for and supported. We will pass on this review to your aunt's team of carers, who will be delighted to receive this feedback.
Many thanks and best wishes.

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Review of

Home Instead South Lakes

from Kathy T (Daughter of Client) published on 26 June 2023
Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience throughout. Staff really took the time to listen and find out what would be helpful for Mum. The carers who are now looking after her are fantastic and the ability to keep track of how Mum is doing on a daily basis is a godsend for me and my sisters. It is nice to know she is being
so well taken care of when we cannot always be there.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for taking the time to send in this lovely review. We always aim to ensure we deliver care that we would expect for our own loved ones, nothing less. It's lovely to hear that you have had a wonderful experience of this. I will ensure the feedback is passed on to your Mum's care team. Best Wishes, the whole Office and Care Support Team

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Review of

Home Instead South Lakes

from C F (Husband of Client) published on 30 May 2023
Overall Experience  Overall Experience 5.0 out of 5

I cannot praise nor thank Home Instead enough. My beloved eighty-year-old wife’s Alzheimers led to advanced physical decline and, worse, to increasing mental and behavioural difficulties with mood swings from charming to hostile. Over 16 months, every one of their carers looked after her, initially
for a dozen hours a week and ultimately, providing overnight care support with professionalism, patience, dignity, courtesy, compassion, kindliness and friendship. Making hundreds of car journeys along narrow lanes to our secluded home, the carers were on time every time. Great service, with love and a smile!

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this truly heartwarming review. This is really what outstanding care should look like, and we are so glad our care team made this difference in your situation. I will make sure your team see this amazing review of their care. Best wishes - love from all the team.

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Review of

Home Instead South Lakes

from Victoria E (Daughter of Client) published on 24 May 2023
Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead South Lakes. Firstly, the carers are just that, caring, compassionate and easy to be around. My dad lives alone and is very independent but sometimes finds mornings difficult to get up and about. He was unsure at first about having someone coming in but quickly
got used to the idea and now really looks forward to their chats. Secondly, the company as a whole is very professional and efficiently run. From my initial enquiry and setting up process to ongoing admin details, everyone is friendly and easy to get hold of. From previous dealings with different care companies for my late mum. I know how hard it can be to find the right people, it's such an important decision and I'm so glad Home Instead South Lakes were recommended to me and I'm very happy to pass that recommendation on.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for your kind comments. We strive to deliver care that we would want for our own loved ones, nothing less. It's so amazing to hear about your experience, and it will be a pleasure to forward this lovely review to your Dad's care team. Best Wishes to you and your family from everyone on the team at South Lakes.

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Review of

Home Instead South Lakes

from Ros A (Daughter of Client) published on 14 May 2023
Overall Experience  Overall Experience 5.0 out of 5

The wonderful team of ladies who came to care for my ailing mother couldn't have been kinder and so patient. They were happy to do anything that made life easier for her to enjoy her last few weeks and then days at home. They also cared and advised me when things were really difficult. One of their
amazing skills was to encourage my mother to laugh through the pain. At times it sounded like a party was going on in her room. I will always recommend them. What a fine example to the profession of caring. Thank you.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this very kind review of your experience with your mother's team of care professionals. We always strive to provide outstanding care, the kind we would want for our own loved ones and nothing less. We are delighted that this was your experience. We hope you are doing well and the team pass on their best wishes to you. Kind regards, the whole South Lakes team.

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Awards / Recognitions (9)

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