Home Care Provider Owned by Home Instead in Cumbria

to my mum. I knew when I drove off for the weekend away that I was leaving my mum in safe, kind, experienced, and capable hands, which meant I could go without being anxious or worried about her care.
My mum's carer was kind, caring, thoughtful, and took excellent care of my mum over the weekend and my mum enjoyed the weekend with her. She went above and beyond what was expected. When I returned home I found that she had very kindly and thoughtfully done laundry and ironing. I cannot say how grateful I am for the high quality of care that my mum received and for the clear, friendly, understanding and helpful communication and contact that I had with the Home Instead South Lakes team.

including help at bedtime, has also been a big support.
It has not only helped Joan, but also given my dad some much-needed free time and peace of mind, knowing she is in such capable hands. The team is kind, compassionate, professional, and very reliable. Their support has made such a positive impact on both Joan and my dad's daily life.

the 4.5 years of Home Instead care, the Team continued to care for Mum, even when she was bed bound, with humour, encouragement, sharing Mum's memories, hobbies & introducing her to new ones, spending time & showing genuine interest. They were proactive in suggesting equipment & products that would help in Mum's day to day care.
The office team were great at helping navigate outside agencies, guiding us & ensuring the best care for Mum.
In the final few days of Mum's life, the Team were amazing, going well above & beyond in looking after Mum & us, flexing the care as her needs required.
We would happily recommend Home Instead as care professionals, we began to see them as extended family.

interesting activities art/cooking/outings planned for each day which helped to delay her cognitive decline.

When my Mum's condition progressed to palliative care, the support from the team helped me navigate a complicated system to allow my Mum to be at home, with end of life care provided by carers that she knew.

I would recommend Home Instead South Lakes unreservedly.

is invaluable to her and us as a family. She has missed seeing her old friends since COVID & seeing them now is difficult to organise as she ages; HI have helped with that by either enabling a visit to see them, or just by being her new companions that have been carefully selected for her. I am so happy that we have not left getting this first stage of care too late. She has such a fantastic relationship with her team now, that as her dementia progresses & her mobility deteriorates she will trust them & not feel any loss of dignity that she was so worried about, when we had the 1st meeting. I know they will do everything to support keeping her at home for as long as needed.

were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted.
I would strongly recommend them.

him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.

reports were very useful.

and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team

in going the extra mile, literally, when during recent heavy snow, one of the Home Instead team walked a couple of miles from the village to the client and back to ensure a visit took place and medicines were given. They have been able to deal professionally and competently with unexpected personal ‘accidents’ in the house. They are accurate in the dispensing and recording of medicines and display cheerfulness and capability in all that they do for him. The client has no next of kin and enjoys the company of the small team and that they have time to chat. He welcomes them into his home and is far more alert and active than with the previous care company. The change has been very beneficial.

companionship as my mum loves a chat and a cup of tea with someone who knows the local area and can share ideas and local news. I really appreciate the initiative and drive the team have, they seem to just get it in terms of what helps my mum. I like the app also as I can look and see what's going on and who has visited. It would be great for relatives to be able to message into the app also, to pass on day-to-day concerns. So all in all a quality service with personality and humour on top. I would recommend it to those looking for homecare as I appreciate it's a tricky market and there is natural anxiety to choose the right service for your relative.

a difference knowing that her personal hygiene is being attended to daily and that she is happy to see a friendly face each morning. Her apartment is also looking/feeling much better with a daily dose of attention - such a difference and relief for us when we call to visit. We are all very grateful to all the Team at Home Instead they are a pleasure to work with.

and makes good use of the time they spend with Mum.

with her and their friendship. Sadly my aunt was recently admitted into hospital where she passed away, but Home Instead have maintained contact with me and has been very caring which I have very much appreciated. It was a great comfort for me to know that my aunt received such excellent care in her last few months.

so well taken care of when we cannot always be there.

for a dozen hours a week and ultimately, providing overnight care support with professionalism, patience, dignity, courtesy, compassion, kindliness and friendship. Making hundreds of car journeys along narrow lanes to our secluded home, the carers were on time every time. Great service, with love and a smile!