Home Instead South Lakes

Meadowbank House, Meadowbank Business Park, Shap Road, Kendal LA9 6NY
Review Us
10 75 Reviews
  • Home Instead South Lakes, Kendal
Home Instead South Lakes provides personalised, non-medical care to help clients maintain their independence and quality of life.

Care Professionals receive award-winning training and are carefully selected and matched to clients. With minimum one hour visits, they have time to deliver care that is tailored to the needs of each individual and to build relationships that really enhance the lives of the older people they care for.

Services include companionship, help with light housekeeping, medication reminders, meal preparation, shopping, personal care and so much more. They are able to offer care from just a few hours a week up to full live in care support dependent on the needs of the client.

They cover all of the South Lakes area which includes Kendal, Grange-over-sands, Arnside, Carnforth, Windermere, Ulverston, Kirkby Lonsdale and all surrounding villages.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £43
  • Weekly Live-in Care Fees: £1750 – £2065

The fees charged depend on the time of day, location, length of visit and service requirements.
Please call for further information.

These prices are only a guideline, please contact Home Instead South Lakes to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Rachel Sanders (Operations Manager)

Admission Criteria

  • 18 years + only

Home Instead South Lakes Reviews (75)

Total of 75, showing 1-20
10

Home Instead South Lakes has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead South Lakes has 75 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care process, Mum's Team guided us, supported us & cared for Mum with the utmost professionalism. The Team worked with us in caring for Mum at home, as was her wish. During
the 4.5 years of Home Instead care, the Team continued to care for Mum, even when she was bed bound, with humour, encouragement, sharing Mum's memories, hobbies & introducing her to new ones, spending time & showing genuine interest. They were proactive in suggesting equipment & products that would help in Mum's day to day care.
The office team were great at helping navigate outside agencies, guiding us & ensuring the best care for Mum.
In the final few days of Mum's life, the Team were amazing, going well above & beyond in looking after Mum & us, flexing the care as her needs required.
We would happily recommend Home Instead as care professionals, we began to see them as extended family.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for taking the time to share such a truly heartwarming review. It means the world to us to hear that your mum was so well supported, and we were honoured to be part of her care journey. Your mum holds a very special place in all of our hearts.This is exactly what outstanding care should look and feel like - genuine relationships, kindness, and support that makes a real difference every day. We are so glad that our care team were able to bring comfort, reassurance, and joy not only to your mum, but also to you as her family.I will make sure to share your lovely words with the whole team as it will mean so much to them.Best wishes, with love from all of us at Home Instead.

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Overall Experience  Overall Experience 5.0 out of 5

I have had experience of the care provided by Home Instead South Lakes for the past 3 years as my Mother's dementia progressed. Initially for companionship carers right through to end of life care.


The care provided has been simply exemplary. The care professionals have all been fantastic, with

interesting activities art/cooking/outings planned for each day which helped to delay her cognitive decline.


When my Mum's condition progressed to palliative care, the support from the team helped me navigate a complicated system to allow my Mum to be at home, with end of life care provided by carers that she knew.


I would recommend Home Instead South Lakes unreservedly.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this truly heartwarming review. This is really what outstanding care should look like, and we are so glad our care team made this difference. We were privileged to support your mum until she passed away.I will make sure the team see this amazing review of their care. Best wishes - love from all of the Home Instead South Lakes team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving companionship support for a year now & I could never have imagined the experience working out as well as it has. Mum (& I) adores her care professionals & she regards them as friends, new friends that stimulate and support her, giving her the practical and emotional help that
is invaluable to her and us as a family. She has missed seeing her old friends since COVID & seeing them now is difficult to organise as she ages; HI have helped with that by either enabling a visit to see them, or just by being her new companions that have been carefully selected for her. I am so happy that we have not left getting this first stage of care too late. She has such a fantastic relationship with her team now, that as her dementia progresses & her mobility deteriorates she will trust them & not feel any loss of dignity that she was so worried about, when we had the 1st meeting. I know they will do everything to support keeping her at home for as long as needed.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for your lovely review for your mum's team of Care Professionals. It's so important that families and their loved ones start their care journey with us before it does get to crisis point and you and your mum have seen the huge benefits of this. Our Care Professionals will continue to support her in every way we can to enable your mum to continue to stay in the comfort of her own home. With best wishes, Rachel and the whole South Lakes Team

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Overall Experience  Overall Experience 5.0 out of 5

As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this lovely review and for taking the time to write it. We are so happy that you are delighted with the care your mum is receiving from both our Care Professionals and office support team and that you can now relax knowing that she is in very good hands! Thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground
were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted.
I would strongly recommend them.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for taking the time to review the care service your mum received with our team. It is our intention to deliver the kind of care we would expect for our own loved ones and nothing less, I am delighted you felt the care met your expectations.

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Overall Experience  Overall Experience 5.0 out of 5

We are over the moon about the service we have received from Home Instead South Lakes. My dad was very resistant to having anyone other than family coming into his home but as my brother and I live/work away during the week we wanted the reassurance of having someone pop in during the weekdays, giving
him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.

Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes

Thank you so much for this review. It means so much to the care team and our Care Professionals when our clients and families feel happy with the service we give. We strive to ensure our clients can be supported to live well in their own homes and it's really comforting to hear that you are feeling reassured that while you are away he is being looked after well. Many thanks, the whole of the Home Instead South Lakes Team.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this lovely review. I think it's safe to say your uncle is a very important part of Home Instead and holds a special place in his team's hearts. Two of his lovely team who took him away to the Isle of Wight for a holiday to see friends and family, still talk about how much he loved it and they also really enjoyed helping him achieve that outcome. I know his team will be delighted to receive this feedback, Thank you very much, General Manager and the whole South Lakes Team

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the regular
reports were very useful.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review. Every single review really helps people looking for care to be able to make an informed decisions about care providers for their loved one. It was a pleasure to care for your mum, I will make sure her team receive this feedback. With all our very best wishes, General Manager and the whole South Lakes Team.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been great to deal with and very helpful in setting things up within a short space of time. And the quality of the care provided has been excellent. The staff in the office were a pleasure to deal with and very helpful.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this lovely review. It means so much to the care team when our clients and families feel happy with the service we give. We hope to keep up the great start we have made. Many thanks, the whole of the Home Instead South Lakes Team.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a fantastic service for my mum who has advanced dementia. The carers were all well trained and my mum loved being with them. They worked well as a team around my mum, were responsive to her changing needs and were always there if we had any concerns. An extremely supportive
and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for the lovely review of your mum's care. I will ensure the team get this feedback. Best wishes, Louise and the whole South Lakes team

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Overall Experience  Overall Experience 5.0 out of 5

Exceptional service provided by all carers.
Nearly always on time and usually advise if running late. Always bright and cheerful. Office staff always have time for queries and support. We now have close relationships with our carers.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you very much for this review. It's lovely to hear you find the care team bright and cheerful and have close relationships with your team. Best Wishes from, The whole Care Team at South Lakes

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Overall Experience  Overall Experience 5.0 out of 5

The Care Professionals of Home Instead are totally reliable in terms of their attendance and punctuality, and the elderly gentleman client, who lives alone and suffers from dementia, feels the warmth of their friendliness and companionship twice a day. They have displayed initiative and flexibility
in going the extra mile, literally, when during recent heavy snow, one of the Home Instead team walked a couple of miles from the village to the client and back to ensure a visit took place and medicines were given. They have been able to deal professionally and competently with unexpected personal ‘accidents’ in the house. They are accurate in the dispensing and recording of medicines and display cheerfulness and capability in all that they do for him. The client has no next of kin and enjoys the company of the small team and that they have time to chat. He welcomes them into his home and is far more alert and active than with the previous care company. The change has been very beneficial.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review which will be passed onto the care professional team. We strive to ensure our clients can be supported to live in their own homes and it's really comforting to hear that you are finding improvements and positive changes already. We really hope the relationship continues to grow and develop. Many thanks from and all at Home Instead South Lakes.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been visiting my elderly mum since June of last year. She has significant memory difficulties and has been struggling on her own. The home carers have been brilliant with her, have built great working relationships, offered lots of practical support but importantly been a source of
companionship as my mum loves a chat and a cup of tea with someone who knows the local area and can share ideas and local news. I really appreciate the initiative and drive the team have, they seem to just get it in terms of what helps my mum. I like the app also as I can look and see what's going on and who has visited. It would be great for relatives to be able to message into the app also, to pass on day-to-day concerns. So all in all a quality service with personality and humour on top. I would recommend it to those looking for homecare as I appreciate it's a tricky market and there is natural anxiety to choose the right service for your relative.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for your lovely review for your mum's team of care professionals. It's so important that we connect with every client on their level as to what's important to them to continue to live at home on their terms. Please use the contacts you have to speak to anyone at the office, including our 24-hour on-call team about anything you wish to raise. We are always keen to get feedback from family and friends, the more the better, as this allows us to improve our service even more. Best Wishes, Louise and the whole South Lakes Team,

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Overall Experience  Overall Experience 5.0 out of 5

I feel so fortunate to have telephoned Home Instead when it became obvious that my mother would need assistance after a stay in hospital. The help and guidance of such professional and caring people have made the difficult transition from her total independence to accepting care easy. It makes such
a difference knowing that her personal hygiene is being attended to daily and that she is happy to see a friendly face each morning. Her apartment is also looking/feeling much better with a daily dose of attention - such a difference and relief for us when we call to visit. We are all very grateful to all the Team at Home Instead they are a pleasure to work with.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this review. We will make sure we pass this on to your Mothers Care Team. They will be delighted to know their visits are making such a difference to you both as a family. Best Wishes from the whole South Lakes Team.

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Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have proven themselves to be both efficient and friendly in establishing care needs on short notice when required. The communication flow between the team and myself (and my mum) is effective and clear in addressing any issues that transpire. The care team are friendly and reliable
and makes good use of the time they spend with Mum.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you very much for this lovely review. We pride ourselves on delivering the kind of care and support we would want for our own loved ones, nothing less. We are so glad you have experienced this with your mum's care. I will ensure this feedback is passed to your mum's team of carers. Best Wishes, from the manager and the whole team at South Lakes.

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Overall Experience  Overall Experience 5.0 out of 5

Really wonderful, caring service both for my elderly aunt who really bonded with her carers and for me whenever I had any dealing with the staff at Home Instead. The carers were extremely kind and compassionate and always treated my aunt with dignity and respect, and she enjoyed the time they spent
with her and their friendship. Sadly my aunt was recently admitted into hospital where she passed away, but Home Instead have maintained contact with me and has been very caring which I have very much appreciated. It was a great comfort for me to know that my aunt received such excellent care in her last few months.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for this lovely review of the care your aunt received. It's so important to us that all the family are also supported not just our clients. We are so glad your aunt's last few months were spent feeling cared for and supported. We will pass on this review to your aunt's team of carers, who will be delighted to receive this feedback.
Many thanks and best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience throughout. Staff really took the time to listen and find out what would be helpful for Mum. The carers who are now looking after her are fantastic and the ability to keep track of how Mum is doing on a daily basis is a godsend for me and my sisters. It is nice to know she is being
so well taken care of when we cannot always be there.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you for taking the time to send in this lovely review. We always aim to ensure we deliver care that we would expect for our own loved ones, nothing less. It's lovely to hear that you have had a wonderful experience of this. I will ensure the feedback is passed on to your Mum's care team. Best Wishes, the whole Office and Care Support Team

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise nor thank Home Instead enough. My beloved eighty-year-old wife’s Alzheimers led to advanced physical decline and, worse, to increasing mental and behavioural difficulties with mood swings from charming to hostile. Over 16 months, every one of their carers looked after her, initially
for a dozen hours a week and ultimately, providing overnight care support with professionalism, patience, dignity, courtesy, compassion, kindliness and friendship. Making hundreds of car journeys along narrow lanes to our secluded home, the carers were on time every time. Great service, with love and a smile!

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this truly heartwarming review. This is really what outstanding care should look like, and we are so glad our care team made this difference in your situation. I will make sure your team see this amazing review of their care. Best wishes - love from all the team.

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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead South Lakes. Firstly, the carers are just that, caring, compassionate and easy to be around. My dad lives alone and is very independent but sometimes finds mornings difficult to get up and about. He was unsure at first about having someone coming in but quickly
got used to the idea and now really looks forward to their chats. Secondly, the company as a whole is very professional and efficiently run. From my initial enquiry and setting up process to ongoing admin details, everyone is friendly and easy to get hold of. From previous dealings with different care companies for my late mum. I know how hard it can be to find the right people, it's such an important decision and I'm so glad Home Instead South Lakes were recommended to me and I'm very happy to pass that recommendation on.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for your kind comments. We strive to deliver care that we would want for our own loved ones, nothing less. It's so amazing to hear about your experience, and it will be a pleasure to forward this lovely review to your Dad's care team. Best Wishes to you and your family from everyone on the team at South Lakes.

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Overall Experience  Overall Experience 5.0 out of 5

The wonderful team of ladies who came to care for my ailing mother couldn't have been kinder and so patient. They were happy to do anything that made life easier for her to enjoy her last few weeks and then days at home. They also cared and advised me when things were really difficult. One of their
amazing skills was to encourage my mother to laugh through the pain. At times it sounded like a party was going on in her room. I will always recommend them. What a fine example to the profession of caring. Thank you.

Reply from Louise Yates, General Manager at Home Instead South Lakes

Thank you so much for this very kind review of your experience with your mother's team of care professionals. We always strive to provide outstanding care, the kind we would want for our own loved ones and nothing less. We are delighted that this was your experience. We hope you are doing well and the team pass on their best wishes to you. Kind regards, the whole South Lakes team.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Home Instead South Lakes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Home Instead South Lakes is calculated as follows: ( (87 Excellents x 5) + (3 Goods x 4) ) ÷ 90 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead South Lakes is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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Meet the Team (12)

Sophie and Melissa

Sophie and Melissa Mellor and Holliday

Job Title: Owners

Joined: 2014

Owners of Home Instead South Lakes

Louise

Louise Yates

Job Title: Group Operations Manager / Registered Manager

Joined: 2020

I oversee the whole operation of running Home Instead South Lakes, Home Instead Lytham, Fylde & Wyre and Home Instead Preston & South Ribble, including the Care Professionals, Office Support Team, the Senior Leadership Team and a network of external contacts who help support our business and clients. I have been assessed by the CQC as competent to hold Registered Manager status for the business, which I share with Judy Clay – Director who is also a Nominated Individual with the CQC. I completed Level 5 Management and Leadership in Adult Social Care in 2022 which is the qualification needed to hold Registered Manager status in England.


I am fully responsible for overseeing a Caring, Responsive, Effective, Well-led and Safe Domiciliary care business, ably supported by the Senior Leadership Team and Office Support Team.


I also oversee the Safeguarding Team which ensures all Care Professionals are kept up to date and trained on all Safeguarding protocols. I am the Privacy Champion for all data protection matters in the business.


I love my role and working with the whole Team to ensure our Care Professionals can all deliver exceptional care to all our clients in the South Lakes community. I am so proud that we have rated ‘OUTSTANDING’ with the CQC since we began and our 10 rating on homecare.co.uk.


Our business has grown significantly since I joined in 2020 and we are adapting and listening to our Care Professionals and clients to continue to deliver OUTSTANDING care to enable people to Live Well Their Way in our community!

Katherine

Katherine Whittle

Job Title: Live-in Care Manager

Joined: 2025

My journey in care started when I worked as a carer while studying Health and Social Care at Edge Hill University. Over the years, I’ve held various roles within home care including Care Coordinator and Live In Care Manager and for the past several years, I’ve been focused specifically on Live-in Care.
This new role brings together everything I care about supporting our Live In Care Professionals, delivering an outstanding service, and making sure every client feels respected, safe, and valued in their own home.
I am looking forward to this next chapter and proud to be part of a team that shares the same values.

Rachel

Rachel Sanders

Job Title: Operations Manager

Joined: 2020

I started as a Care Professional and then moved into Recruitment and Community Engagement and I’m now the Operations Manager for Home Instead South Lakes. I work closely in the Senior Leadership team with Louise and Pamela, ensuring our mission statement and our clients and Care Professionals are always at the centre of everything we do. I’m always learning and I’m passionate about continually striving to improve our services. I understand the importance of listening to our Care Professionals and I’m a ’ Wellbeing Champion’. I understand the importance of building relationships with them and our partners in our community to achieve our vision of helping people in our community to live well their way in their own homes for as long as possible.


I ensure all our Care Professionals have the best experience with us from the day they start and that it continues throughout their time with us. I oversee the recruitment process, ensuring we maintain the Home Instead ethos, of only hiring those that we would want to look after our own loved ones. I also oversee our work in our community, with our ‘Community Angels’ who are also our Care Professionals, including our ‘Be a Santa' and Easter Egg campaigns, Companionship Cafes and visiting local support and activity groups.


I am also responsible for our marketing and social events for our Care Professionals to ensure they are as happy as can be, not just delivering care but outside of work too.


The office support is a very close team, and I LOVE coming to work every day and striving to ensure all our Care Professionals have the best time with us and seeing them all thrive delivering OUTSTANDING care to all our wonderful clients in the South Lakes community.

Pamela

Pamela Gios

Job Title: Care Standards Manager/ Registered Manager

Joined: 2019

I joined Home Instead South Lakes in March 2018 as a Care Professional and I'm now the Care Standards Manager and Registered Manager. I have worked in the care sector in Cumbria since leaving university many years ago!


I work with the Support Team to ensure that we are complying with franchise standards, brand guidelines, regulations, and legislation. This includes checking that all our records are up to date with the relevant paperwork for clients and Care Professionals and doing regular audits to identify any trends and support the team to take actions to improve our processes and systems to make sure we are providing the highest quality care.


When we receive new enquiries for our care services I will talk to the client or their family and discuss how we can best support them. It’s wonderful to know you’re part of finding a solution to enable someone to live a fulfilled life at home. I LOVE our clients, Care Professionals and support team. It really is the best job!

Rachel

Rachel Dixon

Job Title: Care Operations Manager

Joined: 2018

I started as a Care Professional with Home Instead over four years ago, and my journey here has been nothing short of life-changing. In my new role as Care Operations Manager, I am responsible for supporting our Care Professionals to ensure they thrive in their roles. This includes overseeing their support visits, conducting one-to-one meetings, and appraisals, and providing guidance to help them deliver the exceptional care Home Instead is known for. I also support new Care Professionals as they transition into their roles, ensuring they feel confident and fully equipped.


Previously, I focused on scheduling clients’ visits, ensuring both clients and Care Professionals had outstanding experiences. Home Instead’s commitment to one-hour minimum visits allows our Care Professionals to build meaningful bonds with clients, and I’ve always been passionate about planning schedules that prioritise a good work/life balance.


Through Home Instead, I achieved my Level 3 Diploma in Health and Social Care, which boosted my confidence and enabled me to progress in my career. It’s been a privilege to help train new Care Professionals and ensure they have everything they need to succeed.


Home Instead has given me a sense of purpose, along with incredible training opportunities through our ‘Career Pathway.’ These have not only enhanced my skills and knowledge but also opened doors for me to grow within the company. It’s been an amazing journey, and I’m proud to help grow our business and ensure the South Lakes community continues to receive the OUTSTANDING care they deserve.

Amanda

Amanda Lancaster

Job Title: Group Business Development and Systems Manager

Joined: 2020

I joined Home Instead over four years ago, and my journey here has been incredibly rewarding. In my role as Group Business Development and Systems Manager, I am responsible for supporting all three offices across various aspects of business operations. This includes ensuring our systems work seamlessly together, managing data and reporting, driving further business development, and fostering collaboration between the offices to maintain alignment and efficiency.


Previously, my role focused on onboarding new clients, guiding them from their initial enquiry to their very first visits. I worked closely with external agencies to address client requirements, family needs, and funding, ensuring every client’s experience was OUTSTANDING from the very start. I also ensured our clients were invoiced correctly, queries were resolved promptly, and our Care Professionals were paid accurately.


I continue to maintain and optimise our IT systems and software, ensuring we operate as efficiently as possible. Together with the rest of the office support team, I strive to ensure our Care Professionals and clients always have an exceptional experience at Home Instead.


I absolutely love working here! Home Instead is an incredible place with amazing people. I’m proud to help grow the business and ensure that people across our communities receive the OUTSTANDING care they deserve. We truly change lives every day!

Manon

Manon Wheatman

Job Title: Brand and Media Coordinator

Joined: 2020

I joined Home Instead South Lakes in 2020, initially as a Care Professional, and I’m now proud to serve as the Brand and Media Coordinator. I have loved the career progression that Home Instead has enabled me to achieve through their fantastic Career Pathway!


In my role, I am responsible for all marketing across our three offices, including managing our social media channels and creating adverts for Meta and Google. I also oversee magazine advertising for the South Lakes and handle internal graphics and communications to ensure our branding is consistent and engaging.


We plan and promote many events within our community, and I’m passionate about ensuring these receive the attention they deserve. If you’d like to know more about our events or other activities for people in the area—such as dementia-friendly walking groups, craft sessions, or fitness classes—please don’t hesitate to call the office.


I love being able to help the business grow by showcasing our amazing home care company, allowing us to support even more people in our community. Home Instead truly feels like my second family!

Deana

Deana Kane

Job Title: Care Coordinator (Clients)

Joined: 2022

I support our Care team and our amazing Care Professionals. I help with training our new Care Professionals, their annual training, competencies, care plans, client queries, and much more! I ensure our Care Professionals are always fully supported and valued in their roles so they can provide OUTSTANDING care. This ensures our clients always receive the kind of care we would want for our own loved ones—and nothing less.


I started as a Care Professional at Home Instead a few years ago, so I truly understand the importance of helping and guiding everyone on their journey with us, whether they are new Care Professionals or have been with us for a while. I love seeing our Care Professionals thrive and our clients live their best lives in the comfort of their homes. Home Instead offers fantastic career opportunities for those who want them, from office support roles to community angel and mentor roles, as well as Level 2, 3, and 5 qualifications in Health and Social Care.


Our clients and Care Professionals are at the centre of everything I do.

Candice

Candice Bradley

Job Title: Recruitment & Training Coordinator

Joined: 2021

I support our Care Team and our amazing Care Professionals in a variety of ways. My role includes recruiting and bringing on board new Care Professionals, guiding them through the hiring process, and making sure they feel welcome and supported from day one. I speak to people who are interested in joining our team, sharing the incredible opportunities available at Home Instead and helping them take the first steps into a rewarding career in care.


Once they’re part of the team, I provide initial and ongoing training to help them settle into their roles and ensure they are fully equipped to provide the highest standard of care. I continue to support them with annual training, competencies, care plans, and more—making sure they feel confident, valued, and ready to thrive.


My goal is to ensure our Care Professionals always feel supported, appreciated, and empowered to deliver OUTSTANDING care. This ensures our clients consistently receive the level of care we would want for our own loved ones—and nothing less.


I started as a Care Professional at Home Instead a few years ago, so I truly understand the importance of helping and guiding everyone on their journey with us, whether they’re new to the team or have been with us for years. I love seeing our Care Professionals grow and our clients live their best lives in the comfort of their own homes.


Home Instead offers fantastic career opportunities for those who want them, from office support roles to community angel and mentor positions, as well as Level 2, 3, and 5 qualifications in Health and Social Care.


Our clients and Care Professionals are at the heart of everything I do, and I’m passionate about making a positive impact on their lives every day.

Andrea

Andrea Blude

Job Title: Engagement Coordinator

Joined: 2021

I started out as a Care Professional, a role I truly love, and I still enjoy going out to see my regular clients. I have now moved into the office as an Engagement Coordinator, where I’m focused on growing our network and connections in the South Lakes. A key part of my role involves meeting and getting to know key people in our community, building strong relationships with them, and working together to make a positive impact.


I also take pride in organising community events that bring people together and support local initiatives. One of my favourite projects is running our gift-giving schemes, such as Be an Easter Bunny and Be a Santa, which help spread joy to those in need. Giving back to the community is something I’m incredibly passionate about, and I love being part of initiatives that brighten people’s lives.


Being able to combine my love for care with engaging and supporting our community makes my role so rewarding. I’m excited to continue connecting with others and making a difference across the South Lakes.

Jessica

Jessica Newell

Job Title: Field/Admin Support

Joined: 2023

I’m the Field/Admin Support at Home Instead South Lakes! I help with new client enquiries, support Care Professionals with their learning, and assist with auditing and admin tasks. I’m proud to be part of a team that ensures exceptional care for our community.

Frequently Asked Questions about Home Instead South Lakes

What Type of Services does Home Instead South Lakes offer?

Home Instead South Lakes offers Home Care.

How many Carers does Home Instead South Lakes employ?

Home Instead South Lakes employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead South Lakes to verify any information. View our terms and conditions. Home Instead South Lakes has an Enhanced Service - more info.