As a family we are absolutely delighted with the care our mum is receiving.M B(Daughter of Client/Service User)
we are so impressed by the dedication and compassion of the whole team.Jenny S(Daughter of Client/Service User)
I highly recommend you contact the team at Home InsteadEdward D(Brother of Client/Service User)
As a family we are absolutely delighted with the care our mum is receiving.M B(Daughter of Client/Service User)
we are so impressed by the dedication and compassion of the whole team.Jenny S(Daughter of Client/Service User)
I highly recommend you contact the team at Home InsteadEdward D(Brother of Client/Service User)
Home Instead provides award-winning, relationship-led home care and live-in care across the South Lakes and North Lakes regions, including Kendal, Windermere, Grange-over-Sands, Arnside, Ulverston, Kirkby Lonsdale, Penrith, Appleby, Kirkby Stephen and surrounding communities. Rated Outstanding by the CQC (July 2019). Home Instead deliver personalised support that helps adults remain safe, independent and comfortable in the place they know and love.
The services include companionship, home help, personal care, dementia care, respite...
Home Instead provides award-winning, relationship-led home care and live-in care across the South Lakes and North Lakes regions, including Kendal, Windermere, Grange-over-Sands, Arnside, Ulverston, Kirkby Lonsdale, Penrith, Appleby, Kirkby Stephen and surrounding communities. Rated Outstanding by the CQC (July 2019). Home Instead deliver personalised support that helps adults remain safe, independent and comfortable in the place they know and love.
The services include companionship, home help, personal care, dementia care, respite care, live-in care and specialist complex support, all tailored to the individual and delivered with consistency and continuity through carefully matched Care Professionals who build trusted, long-term relationships.
Their mission is simple: to provide the kind of care they would want for their own loved ones, with dignity, compassion, reliability and genuine human connection at the heart of everything they do.
Care Provided by Home Instead South Lakes & North Lakes
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£32 - £38.95
Weekly Live-in Care
£1,610 - £1,925
The fees charged depend on the time of day, location, length of visit and service requirements.
Please call for further information.
The price(s) shown are provided by the agency. Contact Home Instead South Lakes & North Lakes for full pricing details and T&Cs.
Contact Home Instead South Lakes & North Lakes to get a personalised quote:
Home Instead South Lakes & North Lakes has a Review Score of 10 (9.950) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead South Lakes & North Lakes has 86 reviews.
Reviewer Connection to Home Instead South Lakes & North Lakes
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Showing 86 reviews matching selected criteria
Review from Diana B (Client / Service User) published on 15 July 2026 Submitted via Postal Card•
Overall Experience
Just started using service. So far I've found it a great help. Very impressed with both the level of care and the very good standard of the company overall. Do find it expensive.
Just started using service. So far I've found it a great help. Very impressed with both the level of care and the very good standard of the company overall. Do find it expensive.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for this wonderful review, it really made our day to hear how much of a help the service has been, and how highly you rate both our care and our team.
On the cost side, we pay our Care Professionals some of the highest rates of any Home Instead in the country, and reinvest in...
Thank you so much for this wonderful review, it really made our day to hear how much of a help the service has been, and how highly you rate both our care and our team.
On the cost side, we pay our Care Professionals some of the highest rates of any Home Instead in the country, and reinvest in training to keep raising standards. We're also proud to be rated Outstanding by the CQC and a 5 Star Employer, so you can trust that quality runs right through the team. Thank you for choosing Home Instead.
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Review from Michael R (Son of Client) published on 29 May 2026 Submitted via Website•
Overall Experience
We asked Home Instead to provide us with a 'live in carer' when my 93 year old father came out of hospital following a 3 week stay. Prior to going into hospital he could look after himself and walk up to a km, however during his time in hospital, he was not allowed to walk and consequently he had...
We asked Home Instead to provide us with a 'live in carer' when my 93 year old father came out of hospital following a 3 week stay. Prior to going into hospital he could look after himself and walk up to a km, however during his time in hospital, he was not allowed to walk and consequently he had lost much of his strength and mobility and we were keen to get this back to improve the quality of his life and prevent falls. We looked at care homes but they did not offer any rehabilitation so we opted for a 'live in carer' who did an excellent job in encouraging him to exercise, assisting him on walks out of his house and helping him care for himself again. Importantly he enjoyed their company and was happy with them in his home. After three weeks his mobility and quality of life had improved. This would probably not of happened if he had gone into residential care. Because of this he still lives in his own house with Home Instead carers providing twice a day to support, he is enjoying li
↩Reply from Rachel Sanders, Group Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for sharing your experience. We are delighted to hear about your father's progress following his time in hospital and that the live-in care supported him to rebuild his strength, confidence and independence. Helping our clients maintain and improve their quality of life at home...
Thank you so much for sharing your experience. We are delighted to hear about your father's progress following his time in hospital and that the live-in care supported him to rebuild his strength, confidence and independence. Helping our clients maintain and improve their quality of life at home is exactly what we strive to achieve. It's especially lovely to hear that he enjoyed the companionship and felt happy and comfortable in his own home. Building those trusted relationships is just as important as the care itself. We're so pleased that he has been able to remain at home and continue with support from our Care Professionals. Thank you again for your kind words and for trusting us with your father's care. Warmest regards,
Home Instead North and South Lakes
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Review from Jenny S (Daughter of Client) published on 13 April 2026 Submitted via Website•
Overall Experience
We are so happy we chose Home Instead for our Dad. He was really reluctant initially to have care visits but now really appreciates the opportunities these give him, e.g. to go out on short walks or visit a cafe. All our Dad's carers are fantastic (though naturally he has his favourites) and we...
We are so happy we chose Home Instead for our Dad. He was really reluctant initially to have care visits but now really appreciates the opportunities these give him, e.g. to go out on short walks or visit a cafe. All our Dad's carers are fantastic (though naturally he has his favourites) and we are so impressed by the dedication and compassion of the whole team.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for your kind words.
We completely understand how difficult it can be to accept care at first, so it's wonderful to hear that your Dad is now enjoying the visits and the little outings like walks and trips to the caf. That's exactly what we hope to achieve; supporting...
Thank you so much for your kind words.
We completely understand how difficult it can be to accept care at first, so it's wonderful to hear that your Dad is now enjoying the visits and the little outings like walks and trips to the caf. That's exactly what we hope to achieve; supporting independence while bringing a bit of joy to each day.
We will share your lovely feedback with the team, who will be so pleased to hear how much they are appreciated.
Thank you again for trusting us with your Dad's care. Its a privilege to support him.
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Review from Philippa A (Daughter of Client) published on 31 March 2026 Submitted via Website•
Overall Experience
The team at Home Instead care for my Dad who's needs with Parkinson's and dementia are increasingly complex. The support and help they have given my Dad and support to my Mum has been nothing short of brilliant. The relationships my Dad has built with some of his regular caregivers has been nothing...
The team at Home Instead care for my Dad who's needs with Parkinson's and dementia are increasingly complex. The support and help they have given my Dad and support to my Mum has been nothing short of brilliant. The relationships my Dad has built with some of his regular caregivers has been nothing short of life changing for him. It's been wonderful to see and I thank all of them all so much for their help, care and love. Holly, John, Ray, Sean, Jess and the rest of the team are absolutely brilliant and I don't know what we would have done without them. Thankyou so much.
↩Reply from Rachel Sanders, Recruiting and Marketing Manager at Home Instead South Lakes & North Lakes
Thank you so much for sharing these kind and heartfelt words about the care your Dad receives. It means a great deal to our entire team. Supporting families through the challenges of Parkinson's and dementia is a responsibility we approach with compassion, respect, and dedication, and knowing that...
Thank you so much for sharing these kind and heartfelt words about the care your Dad receives. It means a great deal to our entire team. Supporting families through the challenges of Parkinson's and dementia is a responsibility we approach with compassion, respect, and dedication, and knowing that our care has made a difference to your Dad's quality of life is truly humbling.
We are delighted to hear how meaningful the relationships with Holly, John, Ray, Shaun, Jess, and the wider team have become. Building trust, familiarity, and genuine connection is at the heart of what we do, and your feedback reflects the commitment each Care Professional brings to every visit.
Thank you again for taking the time to share your experience. It is an honour to support your Dad and Mum, and we remain here for your family every step of the way.
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Review from Edward D (Brother of Client) published on 19 March 2026 Submitted via Website•
Overall Experience
My sister who lives on her own has engaged the team at Home Instead for around two years and is delighted with the support, encouragement, and companionship she has received from them. They have assisted her in many areas including with grocery shopping, driving to appointments, helping with meals,...
My sister who lives on her own has engaged the team at Home Instead for around two years and is delighted with the support, encouragement, and companionship she has received from them. They have assisted her in many areas including with grocery shopping, driving to appointments, helping with meals, doing the laundry and importantly someone to talk to. Earlier this year when she was ill, I dealt directly with them to manage visits and assistance required, getting to know the team very well. I found the carers assigned to my sister to be very professional, considerate, and sympathetic to my sister's situation and to her needs. They continue to take excellent care for her and I am very grateful.
Additionally, I find the team administering the carers to be responsive, accommodating and have always kept me in the loop as to what was happening with my sister. I highly recommend you contact the team at Home Instead should your loved one/s require home care and assistance.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
We are so grateful that you have chosen to share your experience with us.
It's wonderful to hear how much your sister has enjoyed the support, encouragement and companionship from our team over the past two years. Helping clients stay independent while continuing to enjoy everyday moments,...
We are so grateful that you have chosen to share your experience with us.
It's wonderful to hear how much your sister has enjoyed the support, encouragement and companionship from our team over the past two years. Helping clients stay independent while continuing to enjoy everyday moments, whether that's getting out to appointments, doing the shopping, or simply having a friendly chat, is at the heart of what we do.
We are really pleased we could support you both during a more challenging time earlier this year. It's so important to us that families feel reassured, informed and supported, and your comments about the team being professional, considerate and responsive mean allot.
Both our Care Professionals and office support team really appreciate your kind words.
Thank you so much for your trust and recommendation.
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Review from Lesley H (Daughter of Client) published on 18 March 2026 Submitted via Website•
Overall Experience
Home Instead provide a reliable professional and efficient service for my Mum. They are kind, polite and patient and any issues are dealt with quickly and smoothly. She enjoys the company of the carers and they often participate in her chosen activity whether it's playing golf or painting. I...
Home Instead provide a reliable professional and efficient service for my Mum. They are kind, polite and patient and any issues are dealt with quickly and smoothly. She enjoys the company of the carers and they often participate in her chosen activity whether it's playing golf or painting. I know she is in good hands.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for your kind words. It really means a lot to us to hear how well your mum is being supported and, most importantly, that she enjoys the companionship of her Care Professionals.
We're so pleased that our team are not only providing reliable and efficient care, but also taking...
Thank you so much for your kind words. It really means a lot to us to hear how well your mum is being supported and, most importantly, that she enjoys the companionship of her Care Professionals.
We're so pleased that our team are not only providing reliable and efficient care, but also taking the time to engage in the activities your mum loves, whether that's golf or painting. Those meaningful moments are what truly make a difference.
It's also reassuring to know you feel confident that any issues are handled quickly and smoothly. We always aim to provide responsive, high-quality support.
Thank you again for trusting us with your mum's care.
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Review from Jane B (Daughter of Client) published on 10 March 2026 Submitted via Website•
Overall Experience
I have found Home Instead's care professionals who come into my mother's home to support her to be very helpful, caring and considerate of her needs. Equally the admin and office staff are also very helpful and flexible around meeting my mother's changing care needs.
I find the electronic/...
I have found Home Instead's care professionals who come into my mother's home to support her to be very helpful, caring and considerate of her needs. Equally the admin and office staff are also very helpful and flexible around meeting my mother's changing care needs.
I find the electronic/ online information sharing system about each visit very useful as it helps me have some context to some of the observations my mother makes and it offers me reassurance about how she is all of which is very helpful.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to share such thoughtful feedback. It means a great deal to us to know that our Care Professionals have been so helpful, caring and considerate when supporting your mother at home.
We are also really pleased to hear that our office team have been able to...
Thank you so much for taking the time to share such thoughtful feedback. It means a great deal to us to know that our Care Professionals have been so helpful, caring and considerate when supporting your mother at home.
We are also really pleased to hear that our office team have been able to support you and remain flexible as your mother's needs change. Providing responsive, personalised care and keeping families informed is incredibly important to us, so it's lovely to know that the care app and visit updates give you reassurance and help you stay connected to how your mother is doing.
Thank you once again for your kind words and for trusting Home Instead to support your family.
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Review from M B (Daughter of Client) published on 4 March 2026 Submitted via Website•
Overall Experience
Home Instead were very responsive to the enquiry for Dad's care. They guided us through the process sensitively and were supportive and understanding throughout. Any changes and additions needed to be made to the care plan were dealt with quickly and smoothly. The care team who looked after Dad...
Home Instead were very responsive to the enquiry for Dad's care. They guided us through the process sensitively and were supportive and understanding throughout. Any changes and additions needed to be made to the care plan were dealt with quickly and smoothly. The care team who looked after Dad were friendly, well trained and kind, and of great support. The care planning app was completed quickly each day, as I live away this was particularly comforting to me. Thank you.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to share your experience.
It truly means a great deal to us that you felt supported and guided sensitively through the process of arranging care for your Dad. We understand how important it is for families to feel listened to and reassured, especially when...
Thank you so much for taking the time to share your experience.
It truly means a great deal to us that you felt supported and guided sensitively through the process of arranging care for your Dad. We understand how important it is for families to feel listened to and reassured, especially when making decisions about a loved one's care.
We're so pleased that the care team made such a positive difference. Kindness, professionalism and thorough training are at the heart of what we do, and your comments will mean a lot to the Care Professionals who supported your Dad. We're also glad the care planning app provided you with comfort and peace of mind while living at a distance. Staying connected and informed is something we know families value enormously.
Thank you again for placing your trust in us. It has been a privilege to support your Dad and your family.
Warmest wishes,
Your Home Instead support team
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Review from John C (Son of Client) published on 26 January 2026 Submitted via Website•
Overall Experience
Very pleased with the home visit care being provided to my mother. There seems to be enough staff to cover for each other when life and work circumstances change at short notice, which means the care service received is very reliable and has added quality to her life when I can't be there for her...
Very pleased with the home visit care being provided to my mother. There seems to be enough staff to cover for each other when life and work circumstances change at short notice, which means the care service received is very reliable and has added quality to her life when I can't be there for her and it has also helped myself by giving me time to live a less demanding & stressful life. All the staff have been professional at their jobs and share information back when they feel it's important. The admin team have also been excellent, are approachable, informative and show dedication to their work. Thank you very much,
John.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to do this wonderful review. We are delighted to hear that you think your mother is receiving reliable, professional care and that the consistency of our Care Professionals has made a positive difference to her quality of life. Knowing that our support also...
Thank you so much for taking the time to do this wonderful review. We are delighted to hear that you think your mother is receiving reliable, professional care and that the consistency of our Care Professionals has made a positive difference to her quality of life. Knowing that our support also gives you reassurance and a little more time to focus on your own wellbeing is exactly why we do what we do.
Thank you also for your kind words about both our Care Professionals and our office team. Sharing important information, being approachable, and working together to adapt when life changes are things we strive for every day.
Thank you again for your trust in Home Instead. It's a privilege to support your mother and your family.
Warmest regards, Home Instead South Lakes
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Review from Helen P (Daughter of Client) published on 21 January 2026 Submitted via Website•
Overall Experience
Home Instead provide peace of mind for me knowing my father is well cared for and his social needs are also met each day. Being alone with complex health problems is a worry for him but having the team visit throughout the day gives him security, comfort and friendship whilst making sure his...
Home Instead provide peace of mind for me knowing my father is well cared for and his social needs are also met each day. Being alone with complex health problems is a worry for him but having the team visit throughout the day gives him security, comfort and friendship whilst making sure his welfare is checked and supported. He has formed a strong bond with everyone over the years, I know how important continuing this is for him and make it a priority checking in with the office who are amazing at listening when problems crop up. This was a big decision for Dad when life became difficult for him, am so glad we chose Home Instead.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to us to know that your father feels secure, supported and cared for, and that you have peace of mind knowing he is in safe hands.
We understand how daunting it can be when life becomes more...
Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to us to know that your father feels secure, supported and cared for, and that you have peace of mind knowing he is in safe hands.
We understand how daunting it can be when life becomes more challenging and support is needed at home. Building trust, companionship and consistency is at the heart of what we do, so it's wonderful to hear that your father has formed strong bonds with his Care Professionals and looks forward to their visits.
Thank you also for your kind words about our office team. We are always here to listen, support and adapt care when needed. We are truly grateful that you chose Home Instead, and it's a privilege to continue supporting your father.
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Review from S G (Son of Client) published on 20 January 2026 Submitted via Website•
Overall Experience
Hugely pleased with 100% of all aspects of service and business interactions. Dad loves having the extra contact and has kind of made him seem a bit happier since they started coming.
Would definitely recommend.
Hugely pleased with 100% of all aspects of service and business interactions. Dad loves having the extra contact and has kind of made him seem a bit happier since they started coming.
Would definitely recommend.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for this review. It means so much to the care team and our Care Professionals when our clients and families feel happy with the service we give. Its lovely to know that you think your Dad is happier. Many thanks, the whole of the Home Instead South Lakes Team.
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Review from Kim L (Daughter of Client) published on 7 October 2025 Submitted via Website•
Overall Experience
My initial online request for care was responded to quickly with a phone call which enabled questions to be asked and gave clarity for the way forward. This was followed up with a helpful and friendly care consultation which led to the placement of a carer who was carefully and thoughtfully matched...
My initial online request for care was responded to quickly with a phone call which enabled questions to be asked and gave clarity for the way forward. This was followed up with a helpful and friendly care consultation which led to the placement of a carer who was carefully and thoughtfully matched to my mum. I knew when I drove off for the weekend away that I was leaving my mum in safe, kind, experienced, and capable hands, which meant I could go without being anxious or worried about her care.
My mum's carer was kind, caring, thoughtful, and took excellent care of my mum over the weekend and my mum enjoyed the weekend with her. She went above and beyond what was expected. When I returned home I found that she had very kindly and thoughtfully done laundry and ironing. I cannot say how grateful I am for the high quality of care that my mum received and for the clear, friendly, understanding and helpful communication and contact that I had with the Home Instead South Lakes team.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to share your thoughtful review. We're delighted to hear that you felt supported from your very first enquiry and that the care consultation helped ensure the right match for your mum. It's wonderful to know that your mum enjoyed her weekend and that her...
Thank you so much for taking the time to share your thoughtful review. We're delighted to hear that you felt supported from your very first enquiry and that the care consultation helped ensure the right match for your mum. It's wonderful to know that your mum enjoyed her weekend and that her carer's kindness and extra touches made such a positive difference.Your peace of mind means everything to us, and we'll be sure to pass on your kind words to the whole team. Thank you again for trusting Home Instead South Lakes - it's a privilege to support you and your mum.Warm regards, The Home Instead South Lakes Team
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Review from Jill A (Stepdaughter of Client) published on 25 September 2025 Submitted via Website•
Overall Experience
We've been so grateful for the companion care Home Instead provides for my step-mum, Joan. It has made a huge difference in her life keeping her active, engaged, and supported. Sophie has been wonderful, taking Joan out, spending quality time with her, and helping her stay independent. The evening...
We've been so grateful for the companion care Home Instead provides for my step-mum, Joan. It has made a huge difference in her life keeping her active, engaged, and supported. Sophie has been wonderful, taking Joan out, spending quality time with her, and helping her stay independent. The evening care, including help at bedtime, has also been a big support.
It has not only helped Joan, but also given my dad some much-needed free time and peace of mind, knowing she is in such capable hands. The team is kind, compassionate, professional, and very reliable. Their support has made such a positive impact on both Joan and my dad's daily life.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for sharing these kind words. We're delighted to hear how much of a positive difference our care has made for Joan and your family. Supporting independence, companionship, and peace of mind is exactly what we strive for, and it's wonderful to know that Sophie and the team have...
Thank you so much for sharing these kind words. We're delighted to hear how much of a positive difference our care has made for Joan and your family. Supporting independence, companionship, and peace of mind is exactly what we strive for, and it's wonderful to know that Sophie and the team have helped achieve this for you.We truly value the trust you've placed in us and will continue to do all we can to support both Joan, your dad and your family. We will forward your lovely feedback to the team - it will mean so much to them. Love from all of the Home Instead South Lakes team.
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Review from Lynne S (Daughter of Client) published on 20 August 2025 Submitted via Website•
Overall Experience
Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care process, Mum's Team guided us, supported us & cared for Mum with the utmost professionalism. The Team worked with us in caring for Mum at home, as was her wish....
Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care process, Mum's Team guided us, supported us & cared for Mum with the utmost professionalism. The Team worked with us in caring for Mum at home, as was her wish. During the 4.5 years of Home Instead care, the Team continued to care for Mum, even when she was bed bound, with humour, encouragement, sharing Mum's memories, hobbies & introducing her to new ones, spending time & showing genuine interest. They were proactive in suggesting equipment & products that would help in Mum's day to day care. The office team were great at helping navigate outside agencies, guiding us & ensuring the best care for Mum. In the final few days of Mum's life, the Team were amazing, going well above & beyond in looking after Mum & us, flexing the care as her needs required.
We would happily recommend Home Instead as care professionals, we began to see them as extended family.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to share such a truly heartwarming review. It means the world to us to hear that your mum was so well supported, and we were honoured to be part of her care journey. Your mum holds a very special place in all of our hearts.This is exactly what outstanding care...
Thank you so much for taking the time to share such a truly heartwarming review. It means the world to us to hear that your mum was so well supported, and we were honoured to be part of her care journey. Your mum holds a very special place in all of our hearts.This is exactly what outstanding care should look and feel like - genuine relationships, kindness, and support that makes a real difference every day. We are so glad that our care team were able to bring comfort, reassurance, and joy not only to your mum, but also to you as her family.I will make sure to share your lovely words with the whole team as it will mean so much to them.Best wishes, with love from all of us at Home Instead.
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Review from Victoria P (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
I have had experience of the care provided by Home Instead South Lakes for the past 3 years as my Mother's dementia progressed. Initially for companionship carers right through to end of life care.
The care provided has been simply exemplary. The care professionals have all been fantastic,...
I have had experience of the care provided by Home Instead South Lakes for the past 3 years as my Mother's dementia progressed. Initially for companionship carers right through to end of life care.
The care provided has been simply exemplary. The care professionals have all been fantastic, with interesting activities art/cooking/outings planned for each day which helped to delay her cognitive decline.
When my Mum's condition progressed to palliative care, the support from the team helped me navigate a complicated system to allow my Mum to be at home, with end of life care provided by carers that she knew.
I would recommend Home Instead South Lakes unreservedly.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for this truly heartwarming review. This is really what outstanding care should look like, and we are so glad our care team made this difference. We were privileged to support your mum until she passed away.I will make sure the team see this amazing review of their care. Best wishes - love from all of the Home Instead South Lakes team.
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Review from Sarah D (Daughter of Client) published on 20 May 2025 Submitted via Website•
Overall Experience
My mum has been receiving companionship support for a year now & I could never have imagined the experience working out as well as it has. Mum (& I) adores her care professionals & she regards them as friends, new friends that stimulate and support her, giving her the practical and emotional help...
My mum has been receiving companionship support for a year now & I could never have imagined the experience working out as well as it has. Mum (& I) adores her care professionals & she regards them as friends, new friends that stimulate and support her, giving her the practical and emotional help that is invaluable to her and us as a family. She has missed seeing her old friends since COVID & seeing them now is difficult to organise as she ages; HI have helped with that by either enabling a visit to see them, or just by being her new companions that have been carefully selected for her. I am so happy that we have not left getting this first stage of care too late. She has such a fantastic relationship with her team now, that as her dementia progresses & her mobility deteriorates she will trust them & not feel any loss of dignity that she was so worried about, when we had the 1st meeting. I know they will do everything to support keeping her at home for as long as needed.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for your lovely review for your mum's team of Care Professionals. It's so important that families and their loved ones start their care journey with us before it does get to crisis point and you and your mum have seen the huge benefits of this. Our Care Professionals will continue...
Thank you so much for your lovely review for your mum's team of Care Professionals. It's so important that families and their loved ones start their care journey with us before it does get to crisis point and you and your mum have seen the huge benefits of this. Our Care Professionals will continue to support her in every way we can to enable your mum to continue to stay in the comfort of her own home. With best wishes, Rachel and the whole South Lakes Team
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Review from M B (Daughter of Client) published on 15 January 2025 Submitted via Website•
Overall Experience
As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.
As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.
↩Reply from Rachel Sanders, Operations Manager at Home Instead South Lakes & North Lakes
Thank you so much for this lovely review and for taking the time to write it. We are so happy that you are delighted with the care your mum is receiving from both our Care Professionals and office support team and that you can now relax knowing that she is in very good hands! Thank you again.
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Review from Andrew S (Son of Client) published on 17 December 2024 Submitted via Website•
Overall Experience
When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground...
When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted.
I would strongly recommend them.
↩Reply from Louise Yates, General Manager at Home Instead South Lakes & North Lakes
Thank you so much for taking the time to review the care service your mum received with our team. It is our intention to deliver the kind of care we would expect for our own loved ones and nothing less, I am delighted you felt the care met your expectations.
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Review from Katherine C (Niece of Client) published on 18 November 2024 Submitted via Website•
Overall Experience
Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.
Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.
↩Reply from Louise Yates, General Manager at Home Instead South Lakes & North Lakes
Thank you so much for this lovely review. I think it's safe to say your uncle is a very important part of Home Instead and holds a special place in his team's hearts. Two of his lovely team who took him away to the Isle of Wight for a holiday to see friends and family, still talk about how much he...
Thank you so much for this lovely review. I think it's safe to say your uncle is a very important part of Home Instead and holds a special place in his team's hearts. Two of his lovely team who took him away to the Isle of Wight for a holiday to see friends and family, still talk about how much he loved it and they also really enjoyed helping him achieve that outcome. I know his team will be delighted to receive this feedback, Thank you very much, General Manager and the whole South Lakes Team
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Review from Matthew E (Son of Client) published on 5 November 2024 Submitted via Website•
Overall Experience
Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the...
Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the regular reports were very useful.
↩Reply from Louise Yates, General Manager at Home Instead South Lakes & North Lakes
Thank you so much for this review. Every single review really helps people looking for care to be able to make an informed decisions about care providers for their loved one. It was a pleasure to care for your mum, I will make sure her team receive this feedback. With all our very best wishes, General Manager and the whole South Lakes Team.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2019
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
12 Nov 2024
Home Instead South Lakes home care company have received a national award for providing Gold Standard end of life care. They are the only home care provider in Cumbria to...
There are no accreditations posted yet for Home Instead South Lakes & North Lakes.
Meet the Team (12)
Sophie and Melissa Mellor and HollidayJob Title OwnersJoined 2014
Owners of Home Instead South Lakes
Louise YatesJob Title Group Operations Director/Registered ManagerJoined 2020
I oversee the whole operation of running Home Instead South Lakes, Home Instead Lytham, Fylde & Wyre and Home Instead Preston & South Ribble,...
I oversee the whole operation of running Home Instead South Lakes, Home Instead Lytham, Fylde & Wyre and Home Instead Preston & South Ribble, including the Care Professionals, Office Support Team, the Senior Leadership Team and a network of external contacts who help support our business and clients. I have been assessed by the CQC as competent to hold Registered Manager status for the business, which I share with Pamela Gios. I completed Level 5 Management and Leadership in Adult Social Care in 2022, which is the qualification needed to hold Registered Manager status in England.
I am fully responsible for overseeing a Caring, Responsive, Effective, Well-led and Safe Domiciliary care business, ably supported by the Senior Leadership Team and Office Support Team.
I also oversee the Safeguarding Team, which ensures all Care Professionals are kept up to date and trained on all Safeguarding protocols. I am the Privacy Champion for all data protection matters in the business.
I love my role and working with the whole Team to ensure our Care Professionals can all deliver exceptional care to all our clients in the South Lakes community. I am so proud that we have been rated ‘OUTSTANDING’ with the CQC since we began, and our 10 rating on homecare.co.uk.
Our business has grown significantly since I joined in 2020, and we are adapting and listening to our Care Professionals and clients to continue to deliver OUTSTANDING care to enable people to Live Well Their Way in our community!
Rachel SandersJob Title Group Operations ManagerJoined 2020
I started as a Care Professional, moved into Recruitment, and then became Operations Manager before progressing to Group Operations Manager for Home...
I started as a Care Professional, moved into Recruitment, and then became Operations Manager before progressing to Group Operations Manager for Home Instead South Lakes and North Lakes. I’m part of the Senior Leadership Team, working closely with Louise, Pamela and Rachel D to keep our clients and Care Professionals at the heart of everything we do.
I oversee the full operation across both offices, including care delivery, recruitment and support for our Care Professionals, ensuring a high-quality, consistent service throughout.
I’m passionate about improving our services and supporting our team, including in my role as a Wellbeing Champion. I focus on building strong relationships with our Care Professionals and community partners to help people live well at home for as long as possible.
I’m proud to support a close-knit team delivering outstanding care across our communities.
Pamela GiosJob Title Care Standards Manager/ Registered ManagerJoined 2019
I joined Home Instead South Lakes in March 2018 as a Care Professional, and I’m now the Care Standards Manager and Registered Manager. I have worked...
I joined Home Instead South Lakes in March 2018 as a Care Professional, and I’m now the Care Standards Manager and Registered Manager. I have worked in the care sector in Cumbria since leaving university many years ago.
I support Rachel and Rachel in overseeing the care operation, working closely with the Support Team to ensure we are meeting franchise standards, brand guidelines, regulations and legislation. This includes keeping all client and Care Professional records up to date and carrying out regular audits to identify trends and drive continuous improvement.
My focus is on strengthening our processes and systems to ensure we consistently deliver the highest quality care.
Rachel DixonJob Title Care Operations ManagerJoined 2018
I started as a Care Professional with Home Instead over four years ago, and my journey here has been nothing short of life-changing. In my new role...
I started as a Care Professional with Home Instead over four years ago, and my journey here has been nothing short of life-changing. In my new role as Care Operations Manager, I am responsible for supporting our Care Professionals to ensure they thrive in their roles. This includes overseeing their support visits, conducting one-to-one meetings and appraisals, and providing guidance to help them deliver the exceptional care Home Instead is known for. I also support new Care Professionals as they transition into their roles, ensuring they feel confident and fully equipped.
Previously, I focused on scheduling clients’ visits, ensuring both clients and Care Professionals had outstanding experiences. Home Instead’s commitment to one-hour minimum visits allows our Care Professionals to build meaningful bonds with clients, and I’ve always been passionate about planning schedules that prioritise a good work/life balance.
Through Home Instead, I achieved my Level 3 Diploma in Health and Social Care, which boosted my confidence and enabled me to progress in my career. It’s been a privilege to help train new Care Professionals and ensure they have everything they need to succeed.
Home Instead has given me a sense of purpose, along with incredible training opportunities through our ‘Career Pathway.’ These have not only enhanced my skills and knowledge but also opened doors for me to grow within the company. It’s been an amazing journey, and I’m proud to help grow our business and ensure the South Lakes community continues to receive the OUTSTANDING care they deserve.
Amanda LancasterJob Title Operations ManagerJoined 2020
I joined Home Instead over four years ago, and my journey here has been incredibly rewarding. In my role as Group Business Development and Systems...
I joined Home Instead over four years ago, and my journey here has been incredibly rewarding. In my role as Group Business Development and Systems Manager, I am responsible for supporting all three offices across various aspects of business operations. This includes ensuring our systems work seamlessly together, managing data and reporting, driving further business development, and fostering collaboration between the offices to maintain alignment and efficiency.
Previously, my role focused on onboarding new clients, guiding them from their initial enquiry to their very first visits. I worked closely with external agencies to address client requirements, family needs, and funding, ensuring every client’s experience was OUTSTANDING from the very start. I also ensured our clients were invoiced correctly, queries were resolved promptly, and our Care Professionals were paid accurately.
I continue to maintain and optimise our IT systems and software, ensuring we operate as efficiently as possible. Together with the rest of the office support team, I strive to ensure our Care Professionals and clients always have an exceptional experience at Home Instead.
I absolutely love working here! Home Instead is an incredible place with amazing people. I’m proud to help grow the business and ensure that people across our communities receive the OUTSTANDING care they deserve. We truly change lives every day!
Manon WheatmanJob Title Brand and Media CoordinatorJoined 2020
I joined Home Instead South Lakes in 2020, initially as a Care Professional, and I’m now proud to serve as the Brand and Media Coordinator. I have...
I joined Home Instead South Lakes in 2020, initially as a Care Professional, and I’m now proud to serve as the Brand and Media Coordinator. I have loved the career progression that Home Instead has enabled me to achieve through their fantastic Career Pathway!
In my role, I am responsible for all marketing across our three offices, including managing our social media channels and creating adverts for Meta and Google. I also oversee magazine advertising for the South Lakes and handle internal graphics and communications to ensure our branding is consistent and engaging.
I love being able to help the business grow by showcasing our amazing home care company, allowing us to support even more people in our community. Home Instead truly feels like my second family!
Candice BradleyJob Title Recruitment & Training CoordinatorJoined 2021
I support our Care Team and our amazing Care Professionals in a variety of ways. My role includes recruiting and bringing on board new Care...
I support our Care Team and our amazing Care Professionals in a variety of ways. My role includes recruiting and bringing on board new Care Professionals, guiding them through the hiring process, and making sure they feel welcome and supported from day one. I speak to people who are interested in joining our team, sharing the incredible opportunities available at Home Instead and helping them take the first steps into a rewarding career in care.
Once they’re part of the team, I provide initial and ongoing training to help them settle into their roles and ensure they are fully equipped to provide the highest standard of care. I continue to support them with annual training, competencies, care plans, and more—making sure they feel confident, valued, and ready to thrive.
My goal is to ensure our Care Professionals always feel supported, appreciated, and empowered to deliver OUTSTANDING care. This ensures our clients consistently receive the level of care we would want for our own loved ones—and nothing less.
I started as a Care Professional at Home Instead a few years ago, so I truly understand the importance of helping and guiding everyone on their journey with us, whether they’re new to the team or have been with us for years. I love seeing our Care Professionals grow and our clients live their best lives in the comfort of their own homes.
Home Instead offers fantastic career opportunities for those who want them, from office support roles to community angel and mentor positions, as well as Level 2, 3, and 5 qualifications in Health and Social Care.
Our clients and Care Professionals are at the heart of everything I do, and I’m passionate about making a positive impact on their lives every day.
Andrea BludeJob Title Engagement CoordinatorJoined 2021
I started out as a Care Professional, and I have now moved into the office as an Engagement Coordinator, where I’m focused on growing our network and...
I started out as a Care Professional, and I have now moved into the office as an Engagement Coordinator, where I’m focused on growing our network and connections in the South Lakes. A key part of my role involves meeting and getting to know key people in our community, building strong relationships with them, and working together to make a positive impact.
I also take pride in organising community events that bring people together and support local initiatives. One of my favourite projects is running our gift-giving schemes, such as Be an Easter Bunny and Be a Santa, which help spread joy to those in need. Giving back to the community is something I’m incredibly passionate about, and I love being part of initiatives that brighten people’s lives.
Jessica NewellJob Title Client CoordinatorJoined 2023
As Client Coordinator, I support clients every step of the way, from the first phone call to consultations, care planning, team introductions, and...
As Client Coordinator, I support clients every step of the way, from the first phone call to consultations, care planning, team introductions, and ongoing support. My role is to make sure every client receives outstanding, person-centred care. I also work closely with our Care Professionals, providing training and guidance to help them thrive in their roles.
Martyna BroodJob Title Care Professional CoordinatorJoined 2024
I’m Martyna, Care Professional Coordinator at Home Instead. I provide essential support to the care team, helping keep everything organised and...
I’m Martyna, Care Professional Coordinator at Home Instead. I provide essential support to the care team, helping keep everything organised and running smoothly behind the scenes.
I also manage our social media, where I edit videos, create graphics and content, and connect with our community to showcase the amazing work our team does.
On care days, I support the care team more directly—assisting with escalated notes, training paperwork, uploading and maintaining records, scheduling, and a variety of day-to-day tasks to ensure everything is up to date and compliant.
Ruth McCannJob Title Field/Admin SupportJoined 2024
Ruth is our Field Admin Support, assisting with the administration of our recruitment process. She helps ensure everything runs smoothly, supporting new Care Professionals as they begin their journey with us.
Frequently Asked Questions about Home Instead South Lakes & North Lakes
How many Carers does Home Instead South Lakes & North Lakes employ?
Home Instead South Lakes & North Lakes employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead South Lakes & North Lakes to verify any information. View our terms and conditions. Home Instead South Lakes & North Lakes has an Enhanced Service -what an Enhanced Service includes.
