Home Instead South Lakes & North Lakes

Owners of Home Instead South Lakes

I oversee the whole operation of running Home Instead South Lakes, Home Instead Lytham, Fylde & Wyre and Home Instead Preston & South Ribble, including the Care Professionals, Office Support Team, the Senior Leadership Team and a network of external contacts who help support our business and clients. I have been assessed by the CQC as competent to hold Registered Manager status for the business, which I share with Pamela Gios. I completed Level 5 Management and Leadership in Adult Social Care in 2022, which is the qualification needed to hold Registered Manager status in England.

I am fully responsible for overseeing a Caring, Responsive, Effective, Well-led and Safe Domiciliary care business, ably supported by the Senior Leadership Team and Office Support Team.

I also oversee the Safeguarding Team, which ensures all Care Professionals are kept up to date and trained on all Safeguarding protocols. I am the Privacy Champion for all data protection matters in the business.

I love my role and working with the whole Team to ensure our Care Professionals can all deliver exceptional care to all our clients in the South Lakes community. I am so proud that we have been rated ‘OUTSTANDING’ with the CQC since we began, and our 10 rating on homecare.co.uk.

Our business has grown significantly since I joined in 2020, and we are adapting and listening to our Care Professionals and clients to continue to deliver OUTSTANDING care to enable people to Live Well Their Way in our community!

I started as a Care Professional, moved into Recruitment, and then became Operations Manager before progressing to Group Operations Manager for Home Instead South Lakes and North Lakes. I’m part of the Senior Leadership Team, working closely with Louise, Pamela and Rachel D to keep our clients and Care Professionals at the heart of everything we do.

I oversee the full operation across both offices, including care delivery, recruitment and support for our Care Professionals, ensuring a high-quality, consistent service throughout.

I’m passionate about improving our services and supporting our team, including in my role as a Wellbeing Champion. I focus on building strong relationships with our Care Professionals and community partners to help people live well at home for as long as possible.

I’m proud to support a close-knit team delivering outstanding care across our communities.

I joined Home Instead South Lakes in March 2018 as a Care Professional, and I’m now the Care Standards Manager and Registered Manager. I have worked in the care sector in Cumbria since leaving university many years ago.

I support Rachel and Rachel in overseeing the care operation, working closely with the Support Team to ensure we are meeting franchise standards, brand guidelines, regulations and legislation. This includes keeping all client and Care Professional records up to date and carrying out regular audits to identify trends and drive continuous improvement.

My focus is on strengthening our processes and systems to ensure we consistently deliver the highest quality care.

I started as a Care Professional with Home Instead over four years ago, and my journey here has been nothing short of life-changing. In my new role as Care Operations Manager, I am responsible for supporting our Care Professionals to ensure they thrive in their roles. This includes overseeing their support visits, conducting one-to-one meetings and appraisals, and providing guidance to help them deliver the exceptional care Home Instead is known for. I also support new Care Professionals as they transition into their roles, ensuring they feel confident and fully equipped.

Previously, I focused on scheduling clients’ visits, ensuring both clients and Care Professionals had outstanding experiences. Home Instead’s commitment to one-hour minimum visits allows our Care Professionals to build meaningful bonds with clients, and I’ve always been passionate about planning schedules that prioritise a good work/life balance.

Through Home Instead, I achieved my Level 3 Diploma in Health and Social Care, which boosted my confidence and enabled me to progress in my career. It’s been a privilege to help train new Care Professionals and ensure they have everything they need to succeed.

Home Instead has given me a sense of purpose, along with incredible training opportunities through our ‘Career Pathway.’ These have not only enhanced my skills and knowledge but also opened doors for me to grow within the company. It’s been an amazing journey, and I’m proud to help grow our business and ensure the South Lakes community continues to receive the OUTSTANDING care they deserve.

I joined Home Instead over four years ago, and my journey here has been incredibly rewarding. In my role as Group Business Development and Systems Manager, I am responsible for supporting all three offices across various aspects of business operations. This includes ensuring our systems work seamlessly together, managing data and reporting, driving further business development, and fostering collaboration between the offices to maintain alignment and efficiency.

Previously, my role focused on onboarding new clients, guiding them from their initial enquiry to their very first visits. I worked closely with external agencies to address client requirements, family needs, and funding, ensuring every client’s experience was OUTSTANDING from the very start. I also ensured our clients were invoiced correctly, queries were resolved promptly, and our Care Professionals were paid accurately.

I continue to maintain and optimise our IT systems and software, ensuring we operate as efficiently as possible. Together with the rest of the office support team, I strive to ensure our Care Professionals and clients always have an exceptional experience at Home Instead.

I absolutely love working here! Home Instead is an incredible place with amazing people. I’m proud to help grow the business and ensure that people across our communities receive the OUTSTANDING care they deserve. We truly change lives every day!

I joined Home Instead South Lakes in 2020, initially as a Care Professional, and I’m now proud to serve as the Brand and Media Coordinator. I have loved the career progression that Home Instead has enabled me to achieve through their fantastic Career Pathway!

In my role, I am responsible for all marketing across our three offices, including managing our social media channels and creating adverts for Meta and Google. I also oversee magazine advertising for the South Lakes and handle internal graphics and communications to ensure our branding is consistent and engaging.

I love being able to help the business grow by showcasing our amazing home care company, allowing us to support even more people in our community. Home Instead truly feels like my second family!

I support our Care Team and our amazing Care Professionals in a variety of ways. My role includes recruiting and bringing on board new Care Professionals, guiding them through the hiring process, and making sure they feel welcome and supported from day one. I speak to people who are interested in joining our team, sharing the incredible opportunities available at Home Instead and helping them take the first steps into a rewarding career in care.

Once they’re part of the team, I provide initial and ongoing training to help them settle into their roles and ensure they are fully equipped to provide the highest standard of care. I continue to support them with annual training, competencies, care plans, and more—making sure they feel confident, valued, and ready to thrive.

My goal is to ensure our Care Professionals always feel supported, appreciated, and empowered to deliver OUTSTANDING care. This ensures our clients consistently receive the level of care we would want for our own loved ones—and nothing less.

I started as a Care Professional at Home Instead a few years ago, so I truly understand the importance of helping and guiding everyone on their journey with us, whether they’re new to the team or have been with us for years. I love seeing our Care Professionals grow and our clients live their best lives in the comfort of their own homes.

Home Instead offers fantastic career opportunities for those who want them, from office support roles to community angel and mentor positions, as well as Level 2, 3, and 5 qualifications in Health and Social Care.

Our clients and Care Professionals are at the heart of everything I do, and I’m passionate about making a positive impact on their lives every day.

I started out as a Care Professional, and I have now moved into the office as an Engagement Coordinator, where I’m focused on growing our network and connections in the South Lakes. A key part of my role involves meeting and getting to know key people in our community, building strong relationships with them, and working together to make a positive impact.

I also take pride in organising community events that bring people together and support local initiatives. One of my favourite projects is running our gift-giving schemes, such as Be an Easter Bunny and Be a Santa, which help spread joy to those in need. Giving back to the community is something I’m incredibly passionate about, and I love being part of initiatives that brighten people’s lives.

As Client Coordinator, I support clients every step of the way, from the first phone call to consultations, care planning, team introductions, and ongoing support. My role is to make sure every client receives outstanding, person-centred care. I also work closely with our Care Professionals, providing training and guidance to help them thrive in their roles.

I’m Martyna, Care Professional Coordinator at Home Instead. I provide essential support to the care team, helping keep everything organised and running smoothly behind the scenes.

I also manage our social media, where I edit videos, create graphics and content, and connect with our community to showcase the amazing work our team does.

On care days, I support the care team more directly—assisting with escalated notes, training paperwork, uploading and maintaining records, scheduling, and a variety of day-to-day tasks to ensure everything is up to date and compliant.

Ruth is our Field Admin Support, assisting with the administration of our recruitment process. She helps ensure everything runs smoothly, supporting new Care Professionals as they begin their journey with us.