Submit a Review for Home Instead South Lakes
Meadowbank House, Meadowbank Business Park, Shap Road, Kendal, LA9 6NY
View full details of Home Instead South LakesLatest Reviews for Home Instead South Lakes
19 March 2026
My sister who lives on her own has engaged the team at Home Instead for around two years and is delighted with the support, encouragement, and companionship she has received from them. They have assisted her in many areas including with grocery shopping, driving to appointments, helping with meals,
doing the laundry and importantly someone to talk to.
Earlier this year when she was ill, I dealt directly with them to manage visits and assistance required, getting to know the team very well. I found the carers assigned to my sister to be very professional, considerate, and sympathetic to my sister's situation and to her needs. They continue to take excellent care for her and I am very grateful.
Additionally, I find the team administering the carers to be responsive, accommodating and have always kept me in the loop as to what was happening with my sister. I highly recommend you contact the team at Home Instead should your loved one/s require home care and assistance.
18 March 2026
Home Instead provide a reliable professional and efficient service for my Mum. They are kind, polite and patient and any issues are dealt with quickly and smoothly. She enjoys the company of the carers and they often participate in her chosen activity whether it's playing golf or painting. I know
she is in good hands.
10 March 2026
I have found Home Instead's care professionals who come into my mother's home to support her to be very helpful, caring and considerate of her needs. Equally the admin and office staff are also very helpful and flexible around meeting my mother's changing care needs.
I find the electronic/
online information sharing system about each visit very useful as it helps me have some context to some of the observations my mother makes and it offers me reassurance about how she is all of which is very helpful.
04 March 2026
Home Instead were very responsive to the enquiry for Dad's care. They guided us through the process sensitively and were supportive and understanding throughout. Any changes and additions needed to be made to the care plan were dealt with quickly and smoothly. The care team who looked after Dad
were friendly, well trained and kind, and of great support. The care planning app was completed quickly each day, as I live away this was particularly comforting to me. Thank you.
26 January 2026
Very pleased with the home visit care being provided to my mother. There seems to be enough staff to cover for each other when life and work circumstances change at short notice, which means the care service received is very reliable and has added quality to her life when I can't be there for her
and it has also helped myself by giving me time to live a less demanding & stressful life.
All the staff have been professional at their jobs and share information back when they feel it's important.
The admin team have also been excellent, are approachable, informative and show dedication to their work.
Thank you very much,
John.
21 January 2026
Home Instead provide peace of mind for me knowing my father is well cared for and his social needs are also met each day. Being alone with complex health problems is a worry for him but having the team visit throughout the day gives him security, comfort and friendship whilst making sure his welfare
is checked and supported. He has formed a strong bond with everyone over the years, I know how important continuing this is for him and make it a priority checking in with the office who are amazing at listening when problems crop up. This was a big decision for Dad when life became difficult for him, am so glad we chose Home Instead.
20 January 2026
Hugely pleased with 100% of all aspects of service and business interactions. Dad loves having the extra contact and has kind of made him seem a bit happier since they started coming.
Would definitely recommend.
07 October 2025
My initial online request for care was responded to quickly with a phone call which enabled questions to be asked and gave clarity for the way forward. This was followed up with a helpful and friendly care consultation which led to the placement of a carer who was carefully and thoughtfully matched
to my mum. I knew when I drove off for the weekend away that I was leaving my mum in safe, kind, experienced, and capable hands, which meant I could go without being anxious or worried about her care.
My mum's carer was kind, caring, thoughtful, and took excellent care of my mum over the weekend and my mum enjoyed the weekend with her. She went above and beyond what was expected. When I returned home I found that she had very kindly and thoughtfully done laundry and ironing. I cannot say how grateful I am for the high quality of care that my mum received and for the clear, friendly, understanding and helpful communication and contact that I had with the Home Instead South Lakes team.
25 September 2025
We've been so grateful for the companion care Home Instead provides for my step-mum, Joan. It has made a huge difference in her life keeping her active, engaged, and supported. Sophie has been wonderful, taking Joan out, spending quality time with her, and helping her stay independent. The evening
care, including help at bedtime, has also been a big support.
It has not only helped Joan, but also given my dad some much-needed free time and peace of mind, knowing she is in such capable hands. The team is kind, compassionate, professional, and very reliable. Their support has made such a positive impact on both Joan and my dad's daily life.
20 August 2025
Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care process, Mum's Team guided us, supported us & cared for Mum with the utmost professionalism. The Team worked with us in caring for Mum at home, as was her wish.
During the 4.5 years of Home Instead care, the Team continued to care for Mum, even when she was bed bound, with humour, encouragement, sharing Mum's memories, hobbies & introducing her to new ones, spending time & showing genuine interest. They were proactive in suggesting equipment & products that would help in Mum's day to day care.
The office team were great at helping navigate outside agencies, guiding us & ensuring the best care for Mum.
In the final few days of Mum's life, the Team were amazing, going well above & beyond in looking after Mum & us, flexing the care as her needs required.
We would happily recommend Home Instead as care professionals, we began to see them as extended family.
30 May 2025
I have had experience of the care provided by Home Instead South Lakes for the past 3 years as my Mother's dementia progressed. Initially for companionship carers right through to end of life care.
The care provided has been simply exemplary. The care professionals have all been fantastic, with
interesting activities art/cooking/outings planned for each day which helped to delay her cognitive decline.
When my Mum's condition progressed to palliative care, the support from the team helped me navigate a complicated system to allow my Mum to be at home, with end of life care provided by carers that she knew.
I would recommend Home Instead South Lakes unreservedly.
20 May 2025
My mum has been receiving companionship support for a year now & I could never have imagined the experience working out as well as it has. Mum (& I) adores her care professionals & she regards them as friends, new friends that stimulate and support her, giving her the practical and emotional help
that is invaluable to her and us as a family. She has missed seeing her old friends since COVID & seeing them now is difficult to organise as she ages; HI have helped with that by either enabling a visit to see them, or just by being her new companions that have been carefully selected for her. I am so happy that we have not left getting this first stage of care too late. She has such a fantastic relationship with her team now, that as her dementia progresses & her mobility deteriorates she will trust them & not feel any loss of dignity that she was so worried about, when we had the 1st meeting. I know they will do everything to support keeping her at home for as long as needed.
15 January 2025
As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.
17 December 2024
When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground
were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted.
I would strongly recommend them.
03 December 2024
We are over the moon about the service we have received from Home Instead South Lakes. My dad was very resistant to having anyone other than family coming into his home but as my brother and I live/work away during the week we wanted the reassurance of having someone pop in during the weekdays,
giving him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.
18 November 2024
Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.
05 November 2024
Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the
regular reports were very useful.
16 July 2024
Home Instead has been great to deal with and very helpful in setting things up within a short space of time. And the quality of the care provided has been excellent. The staff in the office were a pleasure to deal with and very helpful.
24 April 2024
Home Instead have provided a fantastic service for my mum who has advanced dementia. The carers were all well trained and my mum loved being with them. They worked well as a team around my mum, were responsive to her changing needs and were always there if we had any concerns. An extremely
supportive and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team
04 March 2024
Exceptional service provided by all carers.
Nearly always on time and usually advise if running late. Always bright and cheerful. Office staff always have time for queries and support. We now have close relationships with our carers.
Latest Reviews for Home Instead South Lakes
19 March 2026
My sister who lives on her own has engaged the team at Home Instead for around two years and is delighted with the support, encouragement, and companionship she has received from them. They have assisted her in many areas including with grocery shopping, driving to appointments, helping with meals,
doing the laundry and importantly someone to talk to.
Earlier this year when she was ill, I dealt directly with them to manage visits and assistance required, getting to know the team very well. I found the carers assigned to my sister to be very professional, considerate, and sympathetic to my sister's situation and to her needs. They continue to take excellent care for her and I am very grateful.
Additionally, I find the team administering the carers to be responsive, accommodating and have always kept me in the loop as to what was happening with my sister. I highly recommend you contact the team at Home Instead should your loved one/s require home care and assistance.
18 March 2026
Home Instead provide a reliable professional and efficient service for my Mum. They are kind, polite and patient and any issues are dealt with quickly and smoothly. She enjoys the company of the carers and they often participate in her chosen activity whether it's playing golf or painting. I know
she is in good hands.
10 March 2026
I have found Home Instead's care professionals who come into my mother's home to support her to be very helpful, caring and considerate of her needs. Equally the admin and office staff are also very helpful and flexible around meeting my mother's changing care needs.
I find the electronic/
online information sharing system about each visit very useful as it helps me have some context to some of the observations my mother makes and it offers me reassurance about how she is all of which is very helpful.
04 March 2026
Home Instead were very responsive to the enquiry for Dad's care. They guided us through the process sensitively and were supportive and understanding throughout. Any changes and additions needed to be made to the care plan were dealt with quickly and smoothly. The care team who looked after Dad
were friendly, well trained and kind, and of great support. The care planning app was completed quickly each day, as I live away this was particularly comforting to me. Thank you.
26 January 2026
Very pleased with the home visit care being provided to my mother. There seems to be enough staff to cover for each other when life and work circumstances change at short notice, which means the care service received is very reliable and has added quality to her life when I can't be there for her
and it has also helped myself by giving me time to live a less demanding & stressful life.
All the staff have been professional at their jobs and share information back when they feel it's important.
The admin team have also been excellent, are approachable, informative and show dedication to their work.
Thank you very much,
John.
21 January 2026
Home Instead provide peace of mind for me knowing my father is well cared for and his social needs are also met each day. Being alone with complex health problems is a worry for him but having the team visit throughout the day gives him security, comfort and friendship whilst making sure his welfare
is checked and supported. He has formed a strong bond with everyone over the years, I know how important continuing this is for him and make it a priority checking in with the office who are amazing at listening when problems crop up. This was a big decision for Dad when life became difficult for him, am so glad we chose Home Instead.
20 January 2026
Hugely pleased with 100% of all aspects of service and business interactions. Dad loves having the extra contact and has kind of made him seem a bit happier since they started coming.
Would definitely recommend.
07 October 2025
My initial online request for care was responded to quickly with a phone call which enabled questions to be asked and gave clarity for the way forward. This was followed up with a helpful and friendly care consultation which led to the placement of a carer who was carefully and thoughtfully matched
to my mum. I knew when I drove off for the weekend away that I was leaving my mum in safe, kind, experienced, and capable hands, which meant I could go without being anxious or worried about her care.
My mum's carer was kind, caring, thoughtful, and took excellent care of my mum over the weekend and my mum enjoyed the weekend with her. She went above and beyond what was expected. When I returned home I found that she had very kindly and thoughtfully done laundry and ironing. I cannot say how grateful I am for the high quality of care that my mum received and for the clear, friendly, understanding and helpful communication and contact that I had with the Home Instead South Lakes team.
25 September 2025
We've been so grateful for the companion care Home Instead provides for my step-mum, Joan. It has made a huge difference in her life keeping her active, engaged, and supported. Sophie has been wonderful, taking Joan out, spending quality time with her, and helping her stay independent. The evening
care, including help at bedtime, has also been a big support.
It has not only helped Joan, but also given my dad some much-needed free time and peace of mind, knowing she is in such capable hands. The team is kind, compassionate, professional, and very reliable. Their support has made such a positive impact on both Joan and my dad's daily life.
20 August 2025
Home Instead were introduced to us when Mum needed palliative care. At this very fragile time when we knew very little about the care process, Mum's Team guided us, supported us & cared for Mum with the utmost professionalism. The Team worked with us in caring for Mum at home, as was her wish.
During the 4.5 years of Home Instead care, the Team continued to care for Mum, even when she was bed bound, with humour, encouragement, sharing Mum's memories, hobbies & introducing her to new ones, spending time & showing genuine interest. They were proactive in suggesting equipment & products that would help in Mum's day to day care.
The office team were great at helping navigate outside agencies, guiding us & ensuring the best care for Mum.
In the final few days of Mum's life, the Team were amazing, going well above & beyond in looking after Mum & us, flexing the care as her needs required.
We would happily recommend Home Instead as care professionals, we began to see them as extended family.
30 May 2025
I have had experience of the care provided by Home Instead South Lakes for the past 3 years as my Mother's dementia progressed. Initially for companionship carers right through to end of life care.
The care provided has been simply exemplary. The care professionals have all been fantastic, with
interesting activities art/cooking/outings planned for each day which helped to delay her cognitive decline.
When my Mum's condition progressed to palliative care, the support from the team helped me navigate a complicated system to allow my Mum to be at home, with end of life care provided by carers that she knew.
I would recommend Home Instead South Lakes unreservedly.
20 May 2025
My mum has been receiving companionship support for a year now & I could never have imagined the experience working out as well as it has. Mum (& I) adores her care professionals & she regards them as friends, new friends that stimulate and support her, giving her the practical and emotional help
that is invaluable to her and us as a family. She has missed seeing her old friends since COVID & seeing them now is difficult to organise as she ages; HI have helped with that by either enabling a visit to see them, or just by being her new companions that have been carefully selected for her. I am so happy that we have not left getting this first stage of care too late. She has such a fantastic relationship with her team now, that as her dementia progresses & her mobility deteriorates she will trust them & not feel any loss of dignity that she was so worried about, when we had the 1st meeting. I know they will do everything to support keeping her at home for as long as needed.
15 January 2025
As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.
17 December 2024
When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground
were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted.
I would strongly recommend them.
03 December 2024
We are over the moon about the service we have received from Home Instead South Lakes. My dad was very resistant to having anyone other than family coming into his home but as my brother and I live/work away during the week we wanted the reassurance of having someone pop in during the weekdays,
giving him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.
18 November 2024
Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.
05 November 2024
Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the
regular reports were very useful.
16 July 2024
Home Instead has been great to deal with and very helpful in setting things up within a short space of time. And the quality of the care provided has been excellent. The staff in the office were a pleasure to deal with and very helpful.
24 April 2024
Home Instead have provided a fantastic service for my mum who has advanced dementia. The carers were all well trained and my mum loved being with them. They worked well as a team around my mum, were responsive to her changing needs and were always there if we had any concerns. An extremely
supportive and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team
04 March 2024
Exceptional service provided by all carers.
Nearly always on time and usually advise if running late. Always bright and cheerful. Office staff always have time for queries and support. We now have close relationships with our carers.