Home Instead in Wiltshire | 5 Home Care Providers

Review of
Home Instead (Warminster and West Wiltshire)
from Annette P (Daughter of Client) published on 19 December 2025 Submitted via Website • Report

Overall Experience

We are pleased with the care package that has been put in place by us and the care provider. I am able to contact them easily and discuss any issues or changes that need to be made with regards to my step father and they are quick to respond when I need to talk things through. I like the notes that

are kept that I can access at anytime.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you for your positive feedback. We are pleased to hear that you are satisfied with the care package in place and the responsiveness of the care provider. It is reassuring to know that communication has been effective and that any concerns or changes can be discussed promptly. We are also glad that you find the care notes accessible and helpful. Your feedback is greatly appreciated and will be shared with the team.

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Review of
Home Instead (Bath)
from G F (Wife of Client) published on 16 December 2025 Submitted via Website • Report

Overall Experience

Our experience has been good at all times, fulfilling the goals of quietly getting to know the client, developing trust and with visiting carers familiarising themselves with the household. We feel confident that any unforeseen issues can be swiftly, sensitively and competently dealt with.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you do much for your review, we are pleased the support we provide has been working for you both.

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Review of
Home Instead (Bath)
from G C (Daughter of Client) published on 11 December 2025 Submitted via Website • Report

Overall Experience

In the most excellent way, Home Instead have supported my mother for well over a year at home. Their care and support has consistently been appropriate, kind, professional, responsive and supportive at difficult moments, as well as good natured and down to earth. They work well to include family members

and keep communications open and understanding. They are also excellent at choosing staff who will work well with my mother, her personality and interests. We have all become very fond of the carers - and it gives us all a huge boost to have Home Instead at our side. We wholeheartedly recommend Home Instead to anyone looking for support at home!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your lovely review. We are so pleased to hear how the support we offer helps you all.

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Review of
Home Instead (Swindon & Vale of White Horse)
from June Y (Client) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I discovered Homeinstead on google as I wanted some one to look after my feet as I can't bend having originally thought I had a bad knee but later discovered I needed a hip replacement, the young lady who is assigned to me (the same person every time) is great, we have become friends and do a lot of

talking which is nice as I live alone so someone different to talk to is really nice.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)Thank you so much for sharing your experience. We're really delighted that you found us and that the support has made things a little easier while you've been dealing with your hip. It's lovely to hear that you've built such a great connection with your Care Professional - those chats and friendly moments can make such a difference, especially when you're living on your own.

We're truly grateful for your kind words and so pleased we can be there for you.

Warm wishes,
The Home Instead Team

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Review of
Home Instead (Bath)
from Jo F (Daughter of Client) published on 9 December 2025 Submitted via Website • Report

Overall Experience

I cannot fault Home Instead - we have used them for several years and the staff have always been kind helpful professional and generally wonderful! When we have needed to 'up' the help Mum has the admin staff have always tried (and succeeded) to help us out and reorganise things wherever they could.

The carers who spent time with mum were such lovely people - with a broad selection of different skills and interests that they brought to the job In fact Mum would joke that the person she most frequently had to help her became a second daughter to her - which for me as her 'real' daughter who lives the other side of the country, gave me such comfort - to know she was being helped to remain independent and happy in her own home for as long as possible. A million thank yous

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your fantastic review, it means so much to hear the support we provide not only assists the client but the families too.

A million Thank yous back

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Review of
Home Instead (Bath)
from R C (Son of Client) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Life for mum has been greatly improved thanks to the wonderful staff at Home Instead. She feels more invigorated and her zest for life has improved despite the challenges an 87 year old has when the body starts to fail.
This in turn has made visiting mum even more of a pleasure for us family members

and gives us peace of mind.
Many Thanks team from Rob

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, it is great to hear the difference we have made to not only mums life but the family too.

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Review of
Home Instead (Warminster and West Wiltshire)
from W W (Wife of Client) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My husband fell unexpectedly ill in March 2025 and, following personal recommendations, we contacted Home Instead to help care for my husband. At the time care began he was beginning to rally after being told he was end of life. He was bedbound and in need of care three times a day to help him with

all his personal needs. This continued until his death in September.
We felt most fortunate in our choice of care agency as we had a stable team of carers all of whom we liked, who liked us and together we all wanted to do the best we could for my husband. The carers took endless trouble to see that he was comfortable, clean and gave him really good company with their chat and gentle teasing. They were mindful of my needs and I am endlessly grateful to them all .
Above all that, the carers encouraged my husband to get out of bed, to walk and to sit with me in the sitting room as he gradually regained strength. This level of activity didn't last for many weeks but he did so enjoy it.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you so much for taking the time to share such a thoughtful and moving review. We are deeply sorry for your loss, and we truly appreciate you allowing us to be part of your husbands journey during such a difficult time.

Its heartening to hear that the care team brought comfort, companionship, and dignity to your husband, and that their presence offered you support as well. Building trusted, stable relationships is at the core of what we strive for, and knowing that you felt surrounded by people who carednot just for him, but for you toomeans a great deal to us.

We are especially glad that your husband was able to enjoy moments of increased strength and shared time with you in the sitting room. Those meaningful moments are exactly why our team does what they do.

Thank you again for your kind words and for placing your trust in us. We send you our warmest thoughts and heartfelt gratitude

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Review of
Home Instead (Warminster and West Wiltshire)
from Paul B (Son of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Excellent service all round. There is nothing to be added as in my opinion the whole service could not be improved in any way. There is nothing to be added as in my opinion the whole service could not be improved in any way.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you so much for your wonderful review! We're truly delighted to hear that you found our service excellent in every way. Your kind words and confidence mean a lot to us.
If theres ever anything you need in the future, were always here and happy to help. Thanks again for taking the time to share your feedback!

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Review of
Home Instead (Bath)
from Helen L (Daughter of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Mum had been receiving weekly visits from Alison at Home Instead for a few months. When Mum first met Alison her comment was that she was the type of person that everybody would get on well with. Mum enjoyed Alison's visits and was able to cook, go out for a walk or see to other things around the house.

When Mums dementia took a turn and it became impossible to look after her at home, Home Instead gave us good advice and sympathetic support to get Mum into a care home.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Helen for your lovely review, supporting mum was a pleasure and we will miss her visits, she was always very welcoming and such a joy to visit.

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Review of
Home Instead (Warminster and West Wiltshire)
from Paula W (Daughter of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Home Instead team are always prompt in their visits to my Mum. They are always polite and friendly towards her, more like friends visiting her. They always show that they care about Mum and that that is why they call on her, rather than it being just a job.
The team are always easy to contact, and very

accommodating if I have any new requests or any concerns about Mum that I need them to be vigilant for.
The app which I'm able to access always provides me with up to date info on visits and enables me to check whether there are any potential concerns from the Team about Mum, which I am then able to monitor or raise queries if necessary.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you so much for sharing this wonderful feedback. We are truly delighted to hear that our team's visits bring comfort and companionship to your mum. It means a great deal to us that she feels cared for, not just supported, and we're glad our Care Professionals feel more like friends when they visit. We also appreciate your kind words about our communication. Being easy to reach and responsive to your requests is very important to us, and we're pleased that the app helps you stay informed and reassured about your mum's wellbeing.

Thank you again for your trust in us it's a privilege to support your mum and your family. If there's ever anything more we can do, please don't hesitate to reach out.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Andrea G (Wife of Client) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Completely satisfied with service from the company. Every aspect excellent from dealings with the office to the care given by the actual carers themselves. Everything done with xare and compassion. Very very satisfied.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)Thank you so much for your wonderful feedback. We're delighted to hear that every aspect of your experience-from your interactions with the office team to the care provided by our Care Professionals-has been excellent.
Knowing that you feel everything has been done with care and compassion truly means a lot to us. Your satisfaction is our priority, and your kind words are greatly appreciated by the whole team.
Thank you again for taking the time to share your experience and for trusting Home Instead with your care.

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Review of
Home Instead (Swindon & Vale of White Horse)
from D G (Client) published on 21 November 2025 Submitted via Website • Report

Overall Experience

My little team of Care Pro's are quite different from one another but all get the work done efficiently. I wish that one of them would spend less time telling me about her own family problems , and more time discussing the things that really interest me.( I suppose I should be flattered that she is

happy to take me into her confidence but I just think her approach is a bit un-professional when she does this.)
Everyone's time-keeping is good and the Office staff are always kind and approachable on the rare occasions when I need to phone them.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)Thank you very much for taking the time to share your feedback. We're so pleased to hear that your team of Care Professionals works efficiently, that timekeeping has been reliable, and that you've found our office staff kind and approachable when you've needed support.
We're also grateful that you felt comfortable letting us know about your experience with one member of the team. While it's positive that she wants to build a warm rapport, you are absolutely right that professionalism and focusing on what matters to you must come first. We will address this sensitively to ensure your visits remain centred around your interests, preferences, and wellbeing.
Your feedback helps us maintain the high standard of care we strive for. If you ever wish to discuss anything further, please don't hesitate to get in touch-we're always here to support you.
Thank you again for your honest review and for being part of our Home Instead community.

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Review of
Home Instead (Bath)
from Gill D (Niece of Client) published on 31 October 2025 Submitted via Website • Report

Overall Experience

The genuine care & support offered from both the care and office based staff at Home Instead is superb. They employ staff who know how to communicate with the client and adapt to each client individually. Care is offered with patience & kindness while maintaining high standards and best practise. HI

provide peace of mind when relatives live far away. Thank you.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your great review and kind words, we are pleased that the Care provided starts from the office through the Care Professionals is recognised.

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Review of
Home Instead (Bath)
from M H (Client) published on 30 October 2025 Submitted via Website • Report

Overall Experience

I am always pleased to be taken out on alternative tuesdays, usually by julia, but it has also been lisa or Sharon as usual, my only comment is about the cost, but l shall be contnuing as long as possible

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your review, we are pleased to hear that you benefit from the Care Professionals taking you out.

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Review of
Home Instead (Bath)
from J F (Wife of Client) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Everyone is lovely.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you, always a pleasure to visit you both and pleased the support we provide helps you both.

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Review of
Home Instead (Bath)
from S S (Client) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Using Home Instead is enabling me to carry on living in my own home. The carers can do in one hour what would take me all day to do - and then I could not do it thoroughly.
Also, it is good to have some social interaction each morning - especially if no one else is coming in that day.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Sylvia it is always a pleasure to visit you.

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Review of
Home Instead (Bath)
from T W (Son of Client) published on 21 October 2025 Submitted via Website • Report

Overall Experience

The flexibility, responsiveness and initiative shown by the supervisors and carers at Home Instead has been excellent. Communication has been strong, using the portal online, regular emails, and phone calls for more urgent issues. Where problems have arisen, the team have swung into action to find

solutions, visiting the pharmacy, visiting my mum in hospital, picking up shopping, and booking hair or medical appointments. Each carer to visit my mum has been personally introduced, is friendly and really takes time to get to know her. I couldn't ask for more. The companionship visits and shopping trips have been particularly valuable, massively enhancing my mum's quality of life. Inevitably, for such a quality service, demand is high, and scheduling calls for specific times isn't always easy. But the managers have gone above and beyond to do their best to accommodate, and by communicating so well, we have always been able to find a solution. Huge thanks to all the team.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for you lovely review. It is always nice to hear how well we are doing and such positive feedback for all the team. Many Thanks

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Review of
Home Instead (Bath)
from Polly A (Daughter of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

From the moment I made the first phone call to Home Instead I knew things would be good. They focused immediately on Mum, asking me to tell them about her rather than telling me about cost and availability. Mum felt very comfortable with everything straight away and didn't have the anxiety that I had

anticipated. The carers are amazing. They have done so much more than I ever expected they would. They are never rushed. I thought it was a cliche when people say that their carers are like friends but Mum is so comfortable with them that I understand what people mean by this now. It has helped me enormously particularly as I don't have to do all the household jobs myself anymore. The supervisors are in regular contact to make sure all is well. We were planning to go away for a night and we had to make sure we fitted it around the carers as Mum didn't want it cancel them! It has been life changing for Mum and me and we are so grateful to Home Instead for their care and efficiency

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much Polly for your fantastic review, we are so pleased that the support we provide to you and your mum is working well for you.

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Review of
Home Instead (Bath)
from Katy N (Solicitor of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

The care and support provided to our client has always been exceptional. All the team are very helpful and friendly to deal with and provide updates following visits if there are any concerns which is reassuring. I would highly recommend.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Kate we are pleased to be able to assist you with your Clients.

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Review of
Home Instead (Bath)
from Deborah P (Daughter of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

The company has been caring for my mum for nearly 2 years ..,
Very attentive super organised & have never let me down
I've recommended the company & carers to my friends & neighbours who either have a family member who needs help or the person him/herself
I don't know what I'd do without the help

they've provided over the years

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Deb for your lovely review, we are so pleased that we have provided support to you and your mum that you can rely on. Thank you for the recommendations you have made for us to enable us to support others in need.

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Home Care Providers Owned by Home Instead in Wiltshire

Home Instead Locations in Wiltshire (5)

Home Instead Reviews in Wiltshire (227)

Home Instead (Warminster and West Wiltshire)

Home Instead (Bath)

Home Instead (Bath)

Home Instead (Swindon & Vale of White Horse)

Home Instead (Bath)

Home Instead (Bath)

Home Instead (Warminster and West Wiltshire)

Home Instead (Warminster and West Wiltshire)

Home Instead (Bath)

Home Instead (Warminster and West Wiltshire)

Home Instead (Swindon & Vale of White Horse)

Home Instead (Swindon & Vale of White Horse)

Home Instead (Bath)

Home Instead (Bath)

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