Home Instead in Wiltshire | 5 Home Care Providers

Review of
Home Instead (Swindon & Vale of White Horse)
from Lorraine T (Daughter of Client) published on 4 August 2025

Submitted via Website • Report

Overall Experience

We have used Home Instead for almost 2 yrs and have found them to be a very professional company with the highest standards of care, support & companionship to not only our elderly parents but as "friends" to us daughters. Since losing our dad in March 2025, our care-pro's have been so caring & supportive

to us all - we cannot thank them enough.
Before we lost dad whilst he was in hospital as a family we faced some difficult decisions about how dads care cld best be provided once out of hospital. Again Home Insteads Office staff consulted with us & guided us thro processes we were unfamiliar with.
Overall we have had a very positive experience & would recommend and use them again Thank-you all.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind and heartfelt words - they really do mean the world to all of us all. It's been a real privilege to support your family over the past couple of years, and again, we're so sorry for the loss of your lovely dad earlier this year.We know how incredibly hard that time was, and we're truly glad we could be there to support not just your parents, but you as daughters too - you've always been so involved and caring. It's lovely to hear that our Care Professionals felt like friends to you; that's really touching.Thank you again for your trust, especially during such difficult moments. We're here for you, always.Warmest wishes,The Home Instead Team

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Review of
Home Instead (Bath)
from Ian C (Son of Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience

We've been very grateful for the support provided by the the Home Instead care team over the past few weeks as my father has recovered from surgery and adapted to a significant decline in mobility. The carers have visited regularly to assist him with getting dressed each morning and to support his gentle

rehabilitation efforts.

They've been consistently kind, patient, and respectful - both to my father and to the wider family who've been involved in his care. Their presence has brought structure and calm to what has been a very challenging period, and we've found them to be completely reliable and professional at every step.

It's made a real difference to my father's wellbeing and to our peace of mind, and we wouldn't hesitate to recommend their services to others facing similar circumstances.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for such lovely feedback, we are so pleased that we were able to support your father and you all as a family.

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Review of
Home Instead (Salisbury and Romsey)
from Steve W (Son of Client) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Mum used Home Instead to help her move from rehab to normal life at home after she'd broken her hip. They supported her wonderfully, helping her get outside the house safely as she started walking on her own and taking her to the shops etc because she couldn't drive herself. She really liked the carers

and kept telling us how friendly and helpful they were. It could have been a difficult transition for Mum, but wasn't due to the people at Home Instead. Our thanks to all of them.

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Review of
Home Instead (Bath)
from H C (Daughter of Client) published on 24 June 2025

Submitted via Website • Report

Overall Experience

Everyone was very kind and accommodating, especially as my father's needs seemed to change on an almost daily basis. He was assisted to remain independent with dignity and consideration and he looked forward to the visits from his care professionals. It was easy to contact the office and maintain communications

and the family portal was also helpful.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review, we are pleased we were able to support your father and his needs at home. Being able to respond accordingly to his needs and ensuring safe care was provided at all times.

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Review of
Home Instead (Bath)
from H S (Daughter of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience

The support and genuine care my dad received from the whole team has been fabulous. Dad was reluctant to have carers but because of the way in which this team works, he quickly overcame this and enjoyed his visits from the team. As a family we have been so impressed with the way in which the team have

cared and adapted to my dad's changing needs . They have treated him with kindness and dignity at all times, and this has enabled him to retain his independence in living at home longer. We will be forever grateful for this. Thank you.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your lovely feedback. So pleased to hear that your Dad enjoyed his visits from his team.

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Review of
Home Instead (Bath)
from Malcolm E (Brother of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

We engaged Home Instead to provide support to my sister, following a very professional and reassuring first meeting. Almost immediately after they started she was admitted to hospital for a couple of weeks, but it was easy to work around this and they were there to assist when she came out. Happily,

she improved to a point where she did not need further visits, but they were very helpful during the time we needed them and communications were excellent throughout.
We will be very happy to use then again, should the need arise.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your review, we are pleased that your sister improved to the point of not requiring support and that we contributed to this.

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Review of
Home Instead (Swindon & Vale of White Horse)
from D J (Husband of Client) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife recived excellent service from the company and individual carers. We felt they were friends ratherthan carers. I would have no difficulty in recommending the company & the individual carers to anyone looking for care at home.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for taking the time to review our services and for your kind words. It was truly an honour to have been able to support your wife during her time with us. Knowing that our Care Professionals felt more like friends than carers means a great deal to us - building those genuine, caring relationships is at the heart of what we do.Your recommendation is deeply appreciated, and we're grateful for the trust you placed in us at such an important time. Please know that our thoughts remain with you and your family.From all the Home Instead Swindon team.

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Review of
Home Instead (Salisbury and Romsey)
from Andrea D (Daughter of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

Home Instead are very professional, friendly and easy to communicate with who have provided excellent domestic/companion support to my elderly mother. They always keep me fully up to date of all aspects regarding my mother's wellbeing. I have no hesitation in highly recommending them.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Roy P (Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

Overall I( have been very pleased with the service provided and for the care and attention given by the Carers allocated for my needs.
On the whole Carers turn up on time and do the tasks that need to be done usually automatically. Generally speaking if I have a query I know to whom I should address

my enquiry and to get it resolved. All the Carers that I have and it is usually one of three from the team
are very pleasant and helpful and if they are not available then a substitute is sent and I am notified of this.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for taking the time to share your kind words and thoughtful feedback. We're so pleased to hear that you've been happy with the service and care provided. It's wonderful to know that our Care Professionals have been punctual, attentive, and proactive in supporting your needs, and that you've felt well-informed and reassured when any changes have been necessary.Thank you again for your lovely comments - it means a great deal to our entire team!

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Review of
Home Instead (Bath)
from Carol H (Daughter of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience

Carers was very good dealing with my mother who has slight dementia they built a good relationships . Down side was the manager who on a meeting with my self and mother made 2 false allegations about me and was very rude so I made a complaint but the owners cancelled the contract.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

We are sorry after delivering support to your mother for a year the agreement between us and your mother had to come to a end due to a communication breakdown. Ae you are aware we pride ourselves adhering to our processes and putting our clients first is always at the forefront of all we do. Best Wishes.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Lee P (Son of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience

Home instead visited my 94 year old father on a weekly basis for about a year before he moved into residential care. Despite having fantastic neighbours, it was really useful to have someone independent keeping me updated on his well-being and advise when household supplies were getting low, particularly

as I live a few hours away. The App they use to record visits and pass on information was easy to use and I was updated within a few hours of each visit. Dad came to look forward to the visits as an important milestone in his week and prompt for other things that were due to happen in a particular week. The care staff were always very professional and courteous and I cannot remember a single missed visit over the whole year. The office contacts were always readily available and very helpful. I was particularly grateful when on a routine visit a carer noticed he was unwell and contacted his GP for advice which prompted a call for an ambulance. Thoroughly recommend the Home Instead team.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your heartfelt review. It truly means the world to the team to hear how our visits supported both your dad and you, especially with the distance. I'm so glad we could be that extra set of eyes and hands, helping to keep things ticking along and making sure you were kept in the loop. It's lovely to know that our visits became a highlight in your dad's week-that's really touching. We're especially grateful that we could be there when he needed urgent help, and that everything was followed through safely. Thank you for your trust and kind words-it's been a real privilege to support your dad, and your feedback means a huge amount to the whole team.

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Review of
Home Instead (Swindon & Vale of White Horse)
from L S (Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

Very pleased with my carer. She is very helpful and listens. I feel safe when I am with her when we are outside.
Contact with the office is usually okay but sometimes communication has fallen below par.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind feedback! We're really glad to hear that you feel safe and supported by your carer - that's so important to us. I also appreciate your honesty about communication, and we'll certainly work on improving that to ensure everything runs smoothly for you. If there is anything specific about our communication that you think could be improved I'd be really keen to know so that we can work on that. Thanks again for sharing your thoughts, and please know we're always here if you need anything!

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Review of
Home Instead (Swindon & Vale of White Horse)
from Louise G (Daughter of Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

Mum was adamantly refusing carers prior to us contacting Home Instead a year ago. We tried an alternate company and they were dismissed very quickly. The office based staff and the care staff at Home Instead took time to understand mum's needs and anxieties, (and my needs as primary carer) and worked

with me to ensure we could manage mum's anxieties in a positive way. Mum now sees the Home Instead care staff as friends. They have increasingly taken on more duties, including personal care and mum thoroughly enjoys her time with them. The office staff are always professional & efficient and very understanding. I would highly recommend this service.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your thoughtful review! The team were really touched to hear how much of a positive impact their work has had on both you and your mum. It's always our goal to take the time to understand each person's needs and provide care that feels right for them. We're so glad that mum now sees our carers as friends and enjoys her time with them! It's been a pleasure working alongside you, and we truly appreciate your trust and kind recommendation. Thanks again for choosing us - we'll always be here to support you both!

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Review of
Home Instead (Swindon & Vale of White Horse)
from Marilyn L (Daughter-in-law of Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

The whole process of arranging carers for my mother-in-law was very satisfactory. The care services supervisor was very professional and extremely thorough to ensure the carers allocated to my mother-in-law would meet her needs. The carers are very professional, friendly and pleasant, and provide excellent

care. My mother-in-law is so happy with them and the way they look after her and there is a definite improvement in her health and wellbeing since they have been caring for her.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind words! We're absolutely delighted to hear that everything went smoothly and that the care team has made such a positive difference for your mother-in-law. It means a lot to us to know that she's not only happy but also seeing improvements in her health and wellbeing. We're grateful for the opportunity to support her, and we'll continue to ensure she receives the best care possible. Thank you again for your trust and feedback!

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Review of
Home Instead (Bath)
from J P (Wife of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Home Instead was helping to look after my husband at home while he was suffering from terminal cancer.

We were very impressed by their carers - they were efficient, punctual, kind and never let us down. They were also carers in the true sense, not just fulfilling a role but interacting with my husband

and the rest of the family as individuals who were going through a difficult time.

We would not hesitate to recommend Home Instead to other in a similar position and wish the Company and their wonderful carers all the Best for the future.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review, we are so pleased we were able to support your husband and you all as a family.

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Review of
Home Instead (Bath)
from M J (Client) published on 28 April 2025

Submitted via Website • Report

Overall Experience

Perfectly happy with the help you have given me
Very nice ladies, helpful and kind.
Would highly recommend Home Instead
Good organisation, punctuality in visits and also helpful to be introduced to and meet the prospective carers ahead.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback we are pleased to hear the introducing of Care Professionals before they supported you helped you.

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Review of
Home Instead (Bath)
from Pete H (Son of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

The Field Care Supervisor(s) and their Home Instead team are wonderful. A positive initial home visit to my 92-year-old mother resulted in an excellent bespoke care package. Circumstances quickly dictated that enormous changes in provision was required. Everyone was incredibly flexible, professional

and kind. In discussing my mother's rapidly changing circumstances. The advice was constructive, and the team were willing to go that extra mile. Positive relationships were established by the whole Home Instead team with my Mum but also with her wider family, as we all supported each other. The confidence in knowing when carers would arrive, who would they be, and that the full allocation of time would be used professionally and socially was immeasurable and wonderfully reassuring. I can wholeheartedly recommend Home Instead to support independent living of a loved one from a stimulating and compassionate perspective. Thank you for the care and the brilliant advice. Never forgotten.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your wonderful feedback, we are so pleased and proud that we supported your mother and family at a time when you all needed it. It is great to hear that as a family you all felt supported too by Home Instead too. Many Thanks.

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Review of
Home Instead (Bath)
from D H (Daughter of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My Dad received excellent support at home from experienced and supportive carers. The care manager was very responsive and communication was always good. The care manager made lots of helpful suggestions over the months of things that would be useful for Dad. The app was a fantastic way to see what

has gone on during each visit and was invaluable when things were going downhill. My Dad was treated with kindness and dignity and was supported to make his own choices. Home instead kept closely in touch when he was having more difficulty and quickly increased the package of care - although unfortunately did not have enough hours for him to remain at home.
I would highly recommend them.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words it's great to hear how the app helped you to oversee the support your dad received, allowing you to view the Care Professionals notes following each call.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Rachel B (Daughter of Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale

of White Horse.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for the wonderful feedback - our whole team's driving force is the genuine desire to give each individual client the best possible experience, but I know that it will mean the world for them to know that their efforts are recognised and appreciated. I'm so pleased your experience has been such a positive one, we will continue to work hard to make every client and their family feel as content as you do. Best wishes.

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Review of
Home Instead (Bath)
from Lorraine L (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The ladies that visit & care for mum are lovely and get on really well with her, they care about her & try & make sure she is well & happy. Any problems they let the office/ family know straight away, they are a peace of mind having them visit mum.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback, we are so pleased to hear that the support for mum is working and that it gives you reassurance as a family.

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Home Care Providers Owned by Home Instead in Wiltshire

Home Instead Locations in Wiltshire (5)

Home Instead Reviews in Wiltshire (207)

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