Home Instead in Wiltshire | 5 Home Care Providers

Review of
Home Instead (Bath)
from Gill D (Niece of Client) published on 31 October 2025 Submitted via Website • Report

Overall Experience

The genuine care & support offered from both the care and office based staff at Home Instead is superb. They employ staff who know how to communicate with the client and adapt to each client individually. Care is offered with patience & kindness while maintaining high standards and best practise. HI

provide peace of mind when relatives live far away. Thank you.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your great review and kind words, we are pleased that the Care provided starts from the office through the Care Professionals is recognised.

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Review of
Home Instead (Bath)
from M H (Client) published on 30 October 2025 Submitted via Website • Report

Overall Experience

I am always pleased to be taken out on alternative tuesdays, usually by julia, but it has also been lisa or Sharon as usual, my only comment is about the cost, but l shall be contnuing as long as possible

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your review, we are pleased to hear that you benefit from the Care Professionals taking you out.

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Review of
Home Instead (Bath)
from J F (Wife of Client) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Everyone is lovely.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you, always a pleasure to visit you both and pleased the support we provide helps you both.

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Review of
Home Instead (Bath)
from S S (Client) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

Using Home Instead is enabling me to carry on living in my own home. The carers can do in one hour what would take me all day to do - and then I could not do it thoroughly.
Also, it is good to have some social interaction each morning - especially if no one else is coming in that day.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you Sylvia it is always a pleasure to visit you.

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Review of
Home Instead (Bath)
from T W (Son of Client) published on 21 October 2025 Submitted via Website • Report

Overall Experience

The flexibility, responsiveness and initiative shown by the supervisors and carers at Home Instead has been excellent. Communication has been strong, using the portal online, regular emails, and phone calls for more urgent issues. Where problems have arisen, the team have swung into action to find

solutions, visiting the pharmacy, visiting my mum in hospital, picking up shopping, and booking hair or medical appointments. Each carer to visit my mum has been personally introduced, is friendly and really takes time to get to know her. I couldn't ask for more. The companionship visits and shopping trips have been particularly valuable, massively enhancing my mum's quality of life. Inevitably, for such a quality service, demand is high, and scheduling calls for specific times isn't always easy. But the managers have gone above and beyond to do their best to accommodate, and by communicating so well, we have always been able to find a solution. Huge thanks to all the team.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for you lovely review. It is always nice to hear how well we are doing and such positive feedback for all the team. Many Thanks

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Review of
Home Instead (Bath)
from Polly A (Daughter of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

From the moment I made the first phone call to Home Instead I knew things would be good. They focused immediately on Mum, asking me to tell them about her rather than telling me about cost and availability. Mum felt very comfortable with everything straight away and didn't have the anxiety that I had

anticipated. The carers are amazing. They have done so much more than I ever expected they would. They are never rushed. I thought it was a cliche when people say that their carers are like friends but Mum is so comfortable with them that I understand what people mean by this now. It has helped me enormously particularly as I don't have to do all the household jobs myself anymore. The supervisors are in regular contact to make sure all is well. We were planning to go away for a night and we had to make sure we fitted it around the carers as Mum didn't want it cancel them! It has been life changing for Mum and me and we are so grateful to Home Instead for their care and efficiency

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much Polly for your fantastic review, we are so pleased that the support we provide to you and your mum is working well for you.

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Review of
Home Instead (Bath)
from Katy N (Solicitor of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

The care and support provided to our client has always been exceptional. All the team are very helpful and friendly to deal with and provide updates following visits if there are any concerns which is reassuring. I would highly recommend.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you Kate we are pleased to be able to assist you with your Clients.

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Review of
Home Instead (Bath)
from Deborah P (Daughter of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

The company has been caring for my mum for nearly 2 years ..,
Very attentive super organised & have never let me down
I've recommended the company & carers to my friends & neighbours who either have a family member who needs help or the person him/herself
I don't know what I'd do without the help

they've provided over the years

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you Deb for your lovely review, we are so pleased that we have provided support to you and your mum that you can rely on. Thank you for the recommendations you have made for us to enable us to…read more

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Review of
Home Instead (Salisbury and Romsey)
from Alison P (Daughter of Client) published on 2 October 2025 Submitted via Website • Report

Overall Experience

We were so lucky to have Home Instead Salisbury look after out 94year old mother.
They were professional ,reliable, caring and above all accommodated and respected our mother's needs and wishes.
The carers were absolutely excellent -the office, ,organisation, and record keeping efficient.
This is

a truly professional but very kind and caring service.
Thank you so much.
Alison P

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Review of
Home Instead (Swindon & Vale of White Horse)
from Lorraine T (Daughter of Client) published on 4 August 2025 Submitted via Website • Report

Overall Experience

We have used Home Instead for almost 2 yrs and have found them to be a very professional company with the highest standards of care, support & companionship to not only our elderly parents but as "friends" to us daughters. Since losing our dad in March 2025, our care-pro's have been so caring & supportive

to us all - we cannot thank them enough.
Before we lost dad whilst he was in hospital as a family we faced some difficult decisions about how dads care cld best be provided once out of hospital. Again Home Insteads Office staff consulted with us & guided us thro processes we were unfamiliar with.
Overall we have had a very positive experience & would recommend and use them again Thank-you all.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your kind and heartfelt words - they really do mean the world to all of us all. It's been a real privilege to support your family over the past couple of years, and again, we're…read more

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Review of
Home Instead (Bath)
from Ian C (Son of Client) published on 10 July 2025 Submitted via Website • Report

Overall Experience

We've been very grateful for the support provided by the the Home Instead care team over the past few weeks as my father has recovered from surgery and adapted to a significant decline in mobility. The carers have visited regularly to assist him with getting dressed each morning and to support his gentle

rehabilitation efforts.

They've been consistently kind, patient, and respectful - both to my father and to the wider family who've been involved in his care. Their presence has brought structure and calm to what has been a very challenging period, and we've found them to be completely reliable and professional at every step.

It's made a real difference to my father's wellbeing and to our peace of mind, and we wouldn't hesitate to recommend their services to others facing similar circumstances.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for such lovely feedback, we are so pleased that we were able to support your father and you all as a family.

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Review of
Home Instead (Salisbury and Romsey)
from Steve W (Son of Client) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Mum used Home Instead to help her move from rehab to normal life at home after she'd broken her hip. They supported her wonderfully, helping her get outside the house safely as she started walking on her own and taking her to the shops etc because she couldn't drive herself. She really liked the carers

and kept telling us how friendly and helpful they were. It could have been a difficult transition for Mum, but wasn't due to the people at Home Instead. Our thanks to all of them.

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Review of
Home Instead (Bath)
from H C (Daughter of Client) published on 24 June 2025 Submitted via Website • Report

Overall Experience

Everyone was very kind and accommodating, especially as my father's needs seemed to change on an almost daily basis. He was assisted to remain independent with dignity and consideration and he looked forward to the visits from his care professionals. It was easy to contact the office and maintain communications

and the family portal was also helpful.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review, we are pleased we were able to support your father and his needs at home. Being able to respond accordingly to his needs and ensuring safe care was provided…read more

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Review of
Home Instead (Bath)
from H S (Daughter of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

The support and genuine care my dad received from the whole team has been fabulous. Dad was reluctant to have carers but because of the way in which this team works, he quickly overcame this and enjoyed his visits from the team. As a family we have been so impressed with the way in which the team have

cared and adapted to my dad's changing needs . They have treated him with kindness and dignity at all times, and this has enabled him to retain his independence in living at home longer. We will be forever grateful for this. Thank you.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your lovely feedback. So pleased to hear that your Dad enjoyed his visits from his team.

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Review of
Home Instead (Bath)
from Malcolm E (Brother of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

We engaged Home Instead to provide support to my sister, following a very professional and reassuring first meeting. Almost immediately after they started she was admitted to hospital for a couple of weeks, but it was easy to work around this and they were there to assist when she came out. Happily,

she improved to a point where she did not need further visits, but they were very helpful during the time we needed them and communications were excellent throughout.
We will be very happy to use then again, should the need arise.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your review, we are pleased that your sister improved to the point of not requiring support and that we contributed to this.

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Review of
Home Instead (Swindon & Vale of White Horse)
from D J (Husband of Client) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

My wife recived excellent service from the company and individual carers. We felt they were friends ratherthan carers. I would have no difficulty in recommending the company & the individual carers to anyone looking for care at home.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for taking the time to review our services and for your kind words. It was truly an honour to have been able to support your wife during her time with us. Knowing that our Care…read more

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Review of
Home Instead (Salisbury and Romsey)
from Andrea D (Daughter of Client) published on 21 May 2025 Submitted via Website • Report

Overall Experience

Home Instead are very professional, friendly and easy to communicate with who have provided excellent domestic/companion support to my elderly mother. They always keep me fully up to date of all aspects regarding my mother's wellbeing. I have no hesitation in highly recommending them.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Roy P (Client) published on 21 May 2025 Submitted via Website • Report

Overall Experience

Overall I( have been very pleased with the service provided and for the care and attention given by the Carers allocated for my needs.
On the whole Carers turn up on time and do the tasks that need to be done usually automatically. Generally speaking if I have a query I know to whom I should address

my enquiry and to get it resolved. All the Carers that I have and it is usually one of three from the team
are very pleasant and helpful and if they are not available then a substitute is sent and I am notified of this.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for taking the time to share your kind words and thoughtful feedback. We're so pleased to hear that you've been happy with the service and care provided. It's wonderful to know that…read more

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Review of
Home Instead (Bath)
from Carol H (Daughter of Client) published on 16 May 2025 Submitted via Website • Report

Overall Experience

Carers was very good dealing with my mother who has slight dementia they built a good relationships . Down side was the manager who on a meeting with my self and mother made 2 false allegations about me and was very rude so I made a complaint but the owners cancelled the contract.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

We are sorry after delivering support to your mother for a year the agreement between us and your mother had to come to a end due to a communication breakdown. Ae you are aware we pride ourselves…read more

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Review of
Home Instead (Swindon & Vale of White Horse)
from Lee P (Son of Client) published on 16 May 2025 Submitted via Website • Report

Overall Experience

Home instead visited my 94 year old father on a weekly basis for about a year before he moved into residential care. Despite having fantastic neighbours, it was really useful to have someone independent keeping me updated on his well-being and advise when household supplies were getting low, particularly

as I live a few hours away. The App they use to record visits and pass on information was easy to use and I was updated within a few hours of each visit. Dad came to look forward to the visits as an important milestone in his week and prompt for other things that were due to happen in a particular week. The care staff were always very professional and courteous and I cannot remember a single missed visit over the whole year. The office contacts were always readily available and very helpful. I was particularly grateful when on a routine visit a carer noticed he was unwell and contacted his GP for advice which prompted a call for an ambulance. Thoroughly recommend the Home Instead team.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for your heartfelt review. It truly means the world to the team to hear how our visits supported both your dad and you, especially with the distance. I'm so glad we could be that…read more

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Home Care Providers Owned by Home Instead in Wiltshire

Home Instead Locations in Wiltshire (5)

Home Instead Reviews in Wiltshire (216)

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Home Instead (Swindon & Vale of White Horse)

Home Instead (Bath)

Home Instead (Salisbury and Romsey)

Home Instead (Bath)

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Home Instead (Bath)

Home Instead (Swindon & Vale of White Horse)

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Home Instead (Swindon & Vale of White Horse)

Home Instead (Bath)

Home Instead (Swindon & Vale of White Horse)

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