Home Instead in Wiltshire | 5 Home Care Providers

Review of
Home Instead (Bath)
from June W (Partner of Client) published on 26 February 2026 Submitted via Website • Report

Overall Experience

My partner had Vascular dementia and Alzheimer's and was in Residential Care in Chippenham...sadly he passed away early January 2026.

His Home Instead professional carers came in to see him twice a week from the beginning of July 2025 onwards to help him settle into the Home.

He had used their

services whilst he was at home and it made sense to continue using the Services of Home Instead so that he had a familiar face/person around him and who he felt comfortable with.

They always treated him with great respect, understanding, care and dignity and he really looked forward to their visits. One of the Professional carers visited him on Boxing Day at the Care Home.

He liked all of the Carers but he did have a special place in his heart for one of them...they just bonded and had a really lovely friendly, professional relationship.

I would have no hesitation in recommending Home Instead to anyone looking for Care Professionals who truly understand the needs of their Service User

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank You so much for your lovely review, it was a honor to be part of the journey with you and your husband. It is so heartwarming to know we made a difference to both of you.

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Review of
Home Instead (Salisbury and Romsey)
from Ali G (Daughter of Client) published on 11 February 2026 Submitted via Website • Report

Overall Experience

My 92 year old mother and I cannot recommend Home Instead Salisbury highly enough. It was so refreshing and reassuring to find a home care company that were professional, compassionate and so well organised.

My mother knows her own mind and they listened to her needs and found her the perfect carers

in Lorraine and Julie.

Mum was very sad to lose them when she took the decision to move into a local care home as she really enjoyed the interaction with both of her carers. She loved to chat to them on her good days and she appreciated their sensitivity on her bad days.

We really struck gold when we found Home Instead Salisbury & Romsey - thank you.

Reply from Jonathan Gapper, Director at Home Instead (Salisbury and Romsey)Thank you for the wonderful feedback. We are very lucky to have Lorraine and Julie. We will share your feedback with them. It was an honour to support your mum and I know the ladies miss her as well.

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Review of
Home Instead (Bath)
from D B (Husband of Client) published on 10 February 2026 Submitted via Website • Report

Overall Experience

Liz is excellent at all aspects of Home Care. Enthusiastic and efficient, I cannot recommend her too highly. She is a tremendous and effective carer. My wife looks forward to here every visit and she is very helpful both to my wife and to me.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, we are pleased that our matching Care Professionals to our Clients has worked well for both you and your wife.

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Review of
Home Instead (Bath)
from Anne K (Client) published on 10 February 2026 Submitted via Postal Card • Report

Overall Experience

I have found the Home Instead service to be exceptional and would recommend it to others without any reservations. Great credit to all the carers.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, we are so pleased to hear the support you receive is working well for you and meeting all your needs.

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Review of
Home Instead (Bath)
from Rosemary P (Client) published on 4 February 2026 Submitted via Postal Card • Report

Overall Experience

My carers are excellent and very friendly. Also, the company are very efficient and helpful.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback we are please the Care Professionals we selected for your support is working well.

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Review of
Home Instead (Bath)
from Pete D (Son of Client) published on 4 February 2026 Submitted via Website • Report

Overall Experience

We have been using Home Instead for about 3 years, first for my Mum who had 2 visits a day for over a year before she had to go into permanent care (and has since died). Since then we have kept the evening visit on for Dad (96) to be a presence in the flat while he has a shower and to assist with his

evening meal. As he is getting more infirm we will be looking to increase this level of care as he does not wish to go into residential care if it can be avoided.
Over this time we have obviously had a number of different carers and they have all been different characters, but the one thing that they have in common is that they are all fantastic! Cannot fault the care given, and always with a smile.
In addition the admin side is great, as flexible as they can be with changes as needed. Well done!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback, we are pleased to hear how the support we provide is helping Dad and his changing needs.

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Review of
Home Instead (Bath)
from I W (Son of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Home Instead responded very quickly to my Mothers needs when an urgent situation arose in December.
Regular care was quickly organised with well matched care professionals.
Communication has been good and I would be happy to recommend this service to others.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Ian We are pleased we are able to support your parents and that the support we provide supports you as a family too.

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Review of
Home Instead (Bath)
from Margaret P (Niece of Client) published on 20 January 2026 Submitted via Website • Report

Overall Experience

I was already aware of the great service your carers have given to my aunt in the last few years. Their care and concern for her were so appreciated. They were never rushed and always did over and beyond. Always with respect for their client.

But in the last week of her life they excelled. She needed

medical intervention. They knew exactly what to do, their training and expertise kicked in straightaway.

In the final few days of her life, the carers helped us make decisions we would have been out of our depth to make.

They are caring, kind, thorough, compassionate. I can not recommend them or their managers too highly. They have made a difficult time smooth, efficient but with knowledge and compassion. Thank you.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, it was a privilege to support your aunt and enable her to remain at home living as independently as possible for so long.

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Review of
Home Instead (Bath)
from J H (Daughter of Client) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My mum had help from Home Instead for about 3 years. The carers really did become like friends, as well as carrying out various household tasks. To start with the visits included shopping trips. As time went on, and life became more difficult, the carers' role changed to include medication and personal

care. Eventually it became unsafe to continue keeping mum in her own house, but Home Instead helped with the transition to a nursing home, by visiting mum in the home.

It was always easy to contact the team, by email or telephone (even out of hours, by phone) and we were able to read the carer's notes from each visit online. When there were problems these were resolved eg if mum didn't get on with a particular carer, someone else would be found.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback. We really hope mum has settled into her new environment and you are all keeping well.

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Review of
Home Instead (Swindon & Vale of White Horse)
from E B (Daughter of Client) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Home Instead have now been supporting my mother to stay in her own home for nearly 2 years. The Care Pros in her team are patient, thoughtful, adaptable and, above all, always very kind. We could not manage without them.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)Dear E B, thank you so much for taking the time to share your kind words. We're delighted to hear that our Care Pros have been able to support your mother so well over the past two years. Patience, adaptability, thoughtfulness, and kindness are at the heart of everything we do, and it's wonderful to know that this has made a real difference for your family. We're truly grateful for your trust and are always here to help.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Simon H (Son of Client) published on 13 January 2026 Submitted via Website • Report

Overall Experience

The service provided has been exceptional and truely valued. In particular the quality of the staff and their caring nature, reliability and patience is second to none.
The whole experience of starting up receiving care from Home Instead earlier in 2025 and the flexibility and changes to adapt to

changes in requirements through the year has been nothing but positive and a huge help when dealing with stressful situations. Care needs change, and the team at Home Instead adapt to these changes in a proactive and caring/understanding way.

The whole Home instead team from the frontline carers and the back office team are all very helpful, caring and understanding - it really is hugely valued.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)Dear Simon, thank you so much for your truly kind and thoughtful review. We are delighted to hear how valued you have found the service and that the caring nature, reliability, and patience of our team have made such a positive difference.

We're especially pleased to know that your experience of starting care with us earlier in 2025, and the flexibility and support shown as your needs changed, has been so positive during what can be a very stressful time. Adapting proactively and with understanding is something we strive for, and it means a great deal to hear this recognised.

Your kind words about both our care pros and our office team will be shared with everyone involved. Thank you for placing your trust in Home Instead - your feedback is genuinely appreciated by the whole team.

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Review of
Home Instead (Warminster and West Wiltshire)
from Annette P (Daughter of Client) published on 19 December 2025 Submitted via Website • Report

Overall Experience

We are pleased with the care package that has been put in place by us and the care provider. I am able to contact them easily and discuss any issues or changes that need to be made with regards to my step father and they are quick to respond when I need to talk things through. I like the notes that

are kept that I can access at anytime.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you for your positive feedback. We are pleased to hear that you are satisfied with the care package in place and the responsiveness of the care provider. It is reassuring to know that communication has been effective and that any concerns or changes can be discussed promptly. We are also glad that you find the care notes accessible and helpful. Your feedback is greatly appreciated and will be shared with the team.

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Review of
Home Instead (Bath)
from G F (Wife of Client) published on 16 December 2025 Submitted via Website • Report

Overall Experience

Our experience has been good at all times, fulfilling the goals of quietly getting to know the client, developing trust and with visiting carers familiarising themselves with the household. We feel confident that any unforeseen issues can be swiftly, sensitively and competently dealt with.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you do much for your review, we are pleased the support we provide has been working for you both.

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Review of
Home Instead (Bath)
from G C (Daughter of Client) published on 11 December 2025 Submitted via Website • Report

Overall Experience

In the most excellent way, Home Instead have supported my mother for well over a year at home. Their care and support has consistently been appropriate, kind, professional, responsive and supportive at difficult moments, as well as good natured and down to earth. They work well to include family members

and keep communications open and understanding. They are also excellent at choosing staff who will work well with my mother, her personality and interests. We have all become very fond of the carers - and it gives us all a huge boost to have Home Instead at our side. We wholeheartedly recommend Home Instead to anyone looking for support at home!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your lovely review. We are so pleased to hear how the support we offer helps you all.

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Review of
Home Instead (Swindon & Vale of White Horse)
from June Y (Client) published on 11 December 2025 Submitted via Website • Report

Overall Experience

I discovered Homeinstead on google as I wanted some one to look after my feet as I can't bend having originally thought I had a bad knee but later discovered I needed a hip replacement, the young lady who is assigned to me (the same person every time) is great, we have become friends and do a lot of

talking which is nice as I live alone so someone different to talk to is really nice.

Reply from Eve Macey-Norris, General Manager at Home Instead (Swindon & Vale of White Horse)Thank you so much for sharing your experience. We're really delighted that you found us and that the support has made things a little easier while you've been dealing with your hip. It's lovely to hear that you've built such a great connection with your Care Professional - those chats and friendly moments can make such a difference, especially when you're living on your own.

We're truly grateful for your kind words and so pleased we can be there for you.

Warm wishes,
The Home Instead Team

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Review of
Home Instead (Bath)
from Jo F (Daughter of Client) published on 9 December 2025 Submitted via Website • Report

Overall Experience

I cannot fault Home Instead - we have used them for several years and the staff have always been kind helpful professional and generally wonderful! When we have needed to 'up' the help Mum has the admin staff have always tried (and succeeded) to help us out and reorganise things wherever they could.

The carers who spent time with mum were such lovely people - with a broad selection of different skills and interests that they brought to the job In fact Mum would joke that the person she most frequently had to help her became a second daughter to her - which for me as her 'real' daughter who lives the other side of the country, gave me such comfort - to know she was being helped to remain independent and happy in her own home for as long as possible. A million thank yous

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your fantastic review, it means so much to hear the support we provide not only assists the client but the families too.

A million Thank yous back

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Review of
Home Instead (Bath)
from R C (Son of Client) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Life for mum has been greatly improved thanks to the wonderful staff at Home Instead. She feels more invigorated and her zest for life has improved despite the challenges an 87 year old has when the body starts to fail.
This in turn has made visiting mum even more of a pleasure for us family members

and gives us peace of mind.
Many Thanks team from Rob

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, it is great to hear the difference we have made to not only mums life but the family too.

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Review of
Home Instead (Warminster and West Wiltshire)
from W W (Wife of Client) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My husband fell unexpectedly ill in March 2025 and, following personal recommendations, we contacted Home Instead to help care for my husband. At the time care began he was beginning to rally after being told he was end of life. He was bedbound and in need of care three times a day to help him with

all his personal needs. This continued until his death in September.
We felt most fortunate in our choice of care agency as we had a stable team of carers all of whom we liked, who liked us and together we all wanted to do the best we could for my husband. The carers took endless trouble to see that he was comfortable, clean and gave him really good company with their chat and gentle teasing. They were mindful of my needs and I am endlessly grateful to them all .
Above all that, the carers encouraged my husband to get out of bed, to walk and to sit with me in the sitting room as he gradually regained strength. This level of activity didn't last for many weeks but he did so enjoy it.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you so much for taking the time to share such a thoughtful and moving review. We are deeply sorry for your loss, and we truly appreciate you allowing us to be part of your husbands journey during such a difficult time.

Its heartening to hear that the care team brought comfort, companionship, and dignity to your husband, and that their presence offered you support as well. Building trusted, stable relationships is at the core of what we strive for, and knowing that you felt surrounded by people who carednot just for him, but for you toomeans a great deal to us.

We are especially glad that your husband was able to enjoy moments of increased strength and shared time with you in the sitting room. Those meaningful moments are exactly why our team does what they do.

Thank you again for your kind words and for placing your trust in us. We send you our warmest thoughts and heartfelt gratitude

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Review of
Home Instead (Warminster and West Wiltshire)
from Paul B (Son of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Excellent service all round. There is nothing to be added as in my opinion the whole service could not be improved in any way. There is nothing to be added as in my opinion the whole service could not be improved in any way.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)Thank you so much for your wonderful review! We're truly delighted to hear that you found our service excellent in every way. Your kind words and confidence mean a lot to us.
If theres ever anything you need in the future, were always here and happy to help. Thanks again for taking the time to share your feedback!

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Review of
Home Instead (Bath)
from Helen L (Daughter of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Mum had been receiving weekly visits from Alison at Home Instead for a few months. When Mum first met Alison her comment was that she was the type of person that everybody would get on well with. Mum enjoyed Alison's visits and was able to cook, go out for a walk or see to other things around the house.

When Mums dementia took a turn and it became impossible to look after her at home, Home Instead gave us good advice and sympathetic support to get Mum into a care home.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Helen for your lovely review, supporting mum was a pleasure and we will miss her visits, she was always very welcoming and such a joy to visit.

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Home Care Providers Owned by Home Instead in Wiltshire

Home Instead Locations in Wiltshire (5)

Home Instead Reviews in Wiltshire (237)

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Home Instead (Swindon & Vale of White Horse)

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Home Instead (Warminster and West Wiltshire)

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