Home Instead (Bath)

I was delighted with the service provided by home instead, I have no doubt that they enabled my Mum to stay at home longer that she would have been safe to do so without their support. They carers were very kind and gentle with Mu and treated her with respect.

We are at the start of a journey with Dad. Home Instead is at the moment providing some companionship, whilst getting to know him. As his dementia progresses, we hope the carers will help him with increasing care support. Many thanks.

Jade and her team have gone above and beyond to help a mutual client of ours. The team of companions have been the link we needed to keep in touch with a client and ensure their wellbeing needs were being met. Our team has been so impressed with home instead that they are our first choice if we need to recommend services to our clients.

Would highly recommend.

My partner had Vascular dementia and Alzheimer's and was in Residential Care in Chippenham...sadly he passed away early January 2026.

His Home Instead professional carers came in to see him twice a week from the beginning of July 2025 onwards to help him settle into the Home.

He had used their services whilst he was at home and it made sense to continue using the Services of Home Instead so that he had a familiar face/person around him and who he felt comfortable with.

They always treated him with great respect, understanding, care and dignity and he really looked forward to their visits. One of the Professional carers visited him on Boxing Day at the Care Home.

He liked all of the Carers but he did have a special place in his heart for one of them...they just bonded and had a really lovely friendly, professional relationship.

I would have no hesitation in recommending Home Instead to anyone looking for Care Professionals who truly understand the needs of their Service User

Liz is excellent at all aspects of Home Care. Enthusiastic and efficient, I cannot recommend her too highly. She is a tremendous and effective carer. My wife looks forward to here every visit and she is very helpful both to my wife and to me.

I have found the Home Instead service to be exceptional and would recommend it to others without any reservations. Great credit to all the carers.

My carers are excellent and very friendly. Also, the company are very efficient and helpful.

In addition the admin side is great, as flexible as they can be with changes as needed. Well done!

Communication has been good and I would be happy to recommend this service to others.

I was already aware of the great service your carers have given to my aunt in the last few years. Their care and concern for her were so appreciated. They were never rushed and always did over and beyond. Always with respect for their client.

But in the last week of her life they excelled. She needed medical intervention. They knew exactly what to do, their training and expertise kicked in straightaway.

In the final few days of her life, the carers helped us make decisions we would have been out of our depth to make.

They are caring, kind, thorough, compassionate. I can not recommend them or their managers too highly. They have made a difficult time smooth, efficient but with knowledge and compassion. Thank you.

My mum had help from Home Instead for about 3 years. The carers really did become like friends, as well as carrying out various household tasks. To start with the visits included shopping trips. As time went on, and life became more difficult, the carers' role changed to include medication and personal care. Eventually it became unsafe to continue keeping mum in her own house, but Home Instead helped with the transition to a nursing home, by visiting mum in the home.

It was always easy to contact the team, by email or telephone (even out of hours, by phone) and we were able to read the carer's notes from each visit online. When there were problems these were resolved eg if mum didn't get on with a particular carer, someone else would be found.

Our experience has been good at all times, fulfilling the goals of quietly getting to know the client, developing trust and with visiting carers familiarising themselves with the household. We feel confident that any unforeseen issues can be swiftly, sensitively and competently dealt with.

In the most excellent way, Home Instead have supported my mother for well over a year at home. Their care and support has consistently been appropriate, kind, professional, responsive and supportive at difficult moments, as well as good natured and down to earth. They work well to include family members and keep communications open and understanding. They are also excellent at choosing staff who will work well with my mother, her personality and interests. We have all become very fond of the carers - and it gives us all a huge boost to have Home Instead at our side. We wholeheartedly recommend Home Instead to anyone looking for support at home!

I cannot fault Home Instead - we have used them for several years and the staff have always been kind helpful professional and generally wonderful! When we have needed to 'up' the help Mum has the admin staff have always tried (and succeeded) to help us out and reorganise things wherever they could. The carers who spent time with mum were such lovely people - with a broad selection of different skills and interests that they brought to the job In fact Mum would joke that the person she most frequently had to help her became a second daughter to her - which for me as her 'real' daughter who lives the other side of the country, gave me such comfort - to know she was being helped to remain independent and happy in her own home for as long as possible. A million thank yous

Many Thanks team from Rob

Mum had been receiving weekly visits from Alison at Home Instead for a few months. When Mum first met Alison her comment was that she was the type of person that everybody would get on well with. Mum enjoyed Alison's visits and was able to cook, go out for a walk or see to other things around the house. When Mums dementia took a turn and it became impossible to look after her at home, Home Instead gave us good advice and sympathetic support to get Mum into a care home.

The genuine care & support offered from both the care and office based staff at Home Instead is superb. They employ staff who know how to communicate with the client and adapt to each client individually. Care is offered with patience & kindness while maintaining high standards and best practise. HI provide peace of mind when relatives live far away. Thank you.

I am always pleased to be taken out on alternative tuesdays, usually by julia, but it has also been lisa or Sharon as usual, my only comment is about the cost, but l shall be contnuing as long as possible

Everyone is lovely.