Home Instead Senior Care (Bath)

6 Pickwick Park, Park Lane, Corsham SN13 0HN

Home Instead Senior Care (Bath)
Home Instead Senior Care (Bath)
Home Instead Senior Care (Bath)

Home Instead Senior Care (Bath), provide kind and compassionate caregivers for an extensive range of care-in-the-home needs, with all provision personalised and designed to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff and provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead Senior Care (Bath) was rated Outstanding by the CQC in February 2017.

Group : Home Instead Senior Care

Person in charge: Diane Gleaves (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 85

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Bath): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Bath) has a Review Score of 9.9 (9.914)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Bath) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.914 for Home Instead Senior Care (Bath) is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) ) ÷ 93 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Bath) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Bath)?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Bath)

  • Client / Service User
    10
  • Daughter of Client/Service User
    4
  • Wife of Client/Service User
    2

I have been a client for 6 months and have carers 3 days a week.
The care is first class and the organisation is very efficient.
I cannot speak too highly of this company.
100% satisfaction.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nick Yeatman, Owner at Home Instead Senior Care (Bath) responded to this review on 01 Mar 2017:

Thank you Maurice for your kind review.

I have been a client of Home Instead for about 2 years. During that time my needs have become more demanding but Home Instead have met them in all respects. I have found the service I receive is excellent. The carers who come to my house have been sympathetic and efficient and I am very happy with the care they give. I think Home Instead is a very well run care facility who employ very high-quality staff.

How likely would you be to recommend Home Instead Senior Care (Bath)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nick Yeatman, Owner at Home Instead Senior Care (Bath) responded to this review on 17 Feb 2017:

Dear Margaret, It has been a pleasure. Thank you for your review.

Extremely happy with the service we have received.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been using Home Instead for a couple of years now and consider the service they offer to be outstanding. I have MS and require three visits a day, two of which are personal care. The small team who look after me are so well suited that they feel more like friends than carers, whilst still maintaining the level of professionalism that is necessary. By showering and dressing me, as well as drying my hair and doing my makeup, they give me back my independence so that I am able to go out and do the things that I enjoy. They are always courteous and on time and I can honestly say I look forward to seeing them each day. I am not old, (I am in my 50s), so feel it is important to say that whilst they are called Home Instead Senior Care they can, in fact, provide care for any age.
Would I recommend them as a good carer agency? They define the word "care" and I wouldn't use anyone else.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nick Yeatman, Owner at Home Instead Senior Care (Bath) responded to this review on 17 Feb 2017:

Dear Julie, Thank you for your very kind review. All our reviews are much appreciated and your thanks and kind words have been shared with the team.

Home Instead has been a truly wonderful find for my 87 year-old mother and myself, her primary carer. With the support of her excellent care-givers, Mum has been able to remain in the home she loves, feeling cared for, confident, happy and able to retain her independence and dignity. Her care-givers are professional, reliable, flexible and compassionate - they have become her firm friends. Home Instead is a well-run and highly approachable organization - it gives us both peace of mind.
10/10

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service you provide is very good, I am very grateful and pleased with the staff.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I couldn't have asked for better service. The follow ups (several) were friendly and professional. Having just had more than 3 months in hospital (Aug/Nov 2015) this was what I wanted. I know they will always be there when I want them.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In the time I have been using your services I have found the ladies that visit me very helpful and friendly in every way.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Value for Money: Good

Mum was wary of carers coming to her home, but Home Instead took the time to explain what the carers would do for her and also introduced them prior to their visits. They go out for coffee together on a regular basis and mum looks forward very much to her visits. It gives me peace of mind to know someone is giving her companionship and help when I'm unavailable.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Great service received, two ladies look after my father - both extremely friendly. Provide a meal, a little light housework and most importantly give a lonely old man a bit of company.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This agency and our two carers provide loving, consistent and high quality care for my mother who has dementia. Their attention to detail cannot be faulted. However, it is the relationship that has been built with my mother that is the most impressive. To them she is first and foremost a human being and not merely a time slot or visit on a care sheet. It is for this reason that she has allowed these visits to take place when previously she was adamant that she did not want carers in her house. They are her friends and also ours. It has become a partnership that has allowed my mother to stay in her home when we felt this would not be possible. I understand that effective treatment for my mothers condition lies, in part, in consistent routine in familiar surroundings. Home Instead have been key to our being able to provide this, for this we are very grateful.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband is the client and is unable to fill in forms. I am his carer and feel he gets very good care from Home Instead, which is helpful for me.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers do as much as they can within the time allocated. They are polite and kind and extremely efficient. We cannot find fault. Communication sheets work well and there is information exchange between family and carers.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

First class service.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The help and support received is much appreciated. Thank you.

How likely would you be to recommend Home Instead Senior Care (Bath)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

There are 3 carers. they share caring normally Tuesday 9.45-5pm and sometimes do additional times. My husband has parkinson's
"It's a new experience - it is generally good and fairly slight. They do the ironing and silver cleaning satisfactorily. They are keen to please, to provide pills on time, get the meals out, heat the soup, nothing very arduous. They are efficient and business like and cheerful."

How likely would you be to recommend Home Instead Senior Care (Bath)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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