Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 103 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.
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Care Provided by Home Instead (Bath)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1900 – £1900

Available on request

These prices are only a guideline, please contact Home Instead (Bath) to find out the exact price for your requirements.

Contact Home Instead (Bath) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bath) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Alison Julie Yeatman (Owner/Operations Director)

Home Instead (Bath) Reviews (103)

9.9

Home Instead (Bath) has a Review Score of 9.9 (9.891) out of 10, based on 42 reviews in the last 2 years.
Over all time Home Instead (Bath) has 103 reviews.

Overall Experience
  • 93
  • 8
  • 1
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Date Published
  • 103
  • 20
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  • 42
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Reviewer Connection to Home Instead (Bath)
  • 37
  • 31
  • 13
  • 7
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 103, showing 1-20
Review from D B (Husband of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Liz is excellent at all aspects of Home Care. Enthusiastic and efficient, I cannot recommend her too highly. She is a tremendous and effective carer. My wife looks forward to here every visit and she is very helpful both to my wife and to me.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, we are pleased that our matching Care Professionals to our Clients has worked well for both you and your wife.
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Review from Anne K (Client) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the Home Instead service to be exceptional and would recommend it to others without any reservations. Great credit to all the carers.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, we are so pleased to hear the support you receive is working well for you and meeting all your needs.
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Review from Rosemary P (Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are excellent and very friendly. Also, the company are very efficient and helpful.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback we are please the Care Professionals we selected for your support is working well.
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Review from Pete D (Son of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for about 3 years, first for my Mum who had 2 visits a day for over a year before she had to go into permanent care (and has since died). Since then we have kept the evening visit on for Dad (96) to be a presence in the flat while he has a shower and to assist with his
evening meal. As he is getting more infirm we will be looking to increase this level of care as he does not wish to go into residential care if it can be avoided.
Over this time we have obviously had a number of different carers and they have all been different characters, but the one thing that they have in common is that they are all fantastic! Cannot fault the care given, and always with a smile.
In addition the admin side is great, as flexible as they can be with changes as needed. Well done!
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback, we are pleased to hear how the support we provide is helping Dad and his changing needs.
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Review from I W (Son of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead responded very quickly to my Mothers needs when an urgent situation arose in December.
Regular care was quickly organised with well matched care professionals.
Communication has been good and I would be happy to recommend this service to others.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Ian We are pleased we are able to support your parents and that the support we provide supports you as a family too.
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Review from Margaret P (Niece of Client) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was already aware of the great service your carers have given to my aunt in the last few years. Their care and concern for her were so appreciated. They were never rushed and always did over and beyond. Always with respect for their client.


But in the last week of her life they excelled. She needed

medical intervention. They knew exactly what to do, their training and expertise kicked in straightaway.


In the final few days of her life, the carers helped us make decisions we would have been out of our depth to make.


They are caring, kind, thorough, compassionate. I can not recommend them or their managers too highly. They have made a difficult time smooth, efficient but with knowledge and compassion. Thank you.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, it was a privilege to support your aunt and enable her to remain at home living as independently as possible for so long.
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Review from J H (Daughter of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had help from Home Instead for about 3 years. The carers really did become like friends, as well as carrying out various household tasks. To start with the visits included shopping trips. As time went on, and life became more difficult, the carers' role changed to include medication and personal
care. Eventually it became unsafe to continue keeping mum in her own house, but Home Instead helped with the transition to a nursing home, by visiting mum in the home.


It was always easy to contact the team, by email or telephone (even out of hours, by phone) and we were able to read the carer's notes from each visit online. When there were problems these were resolved eg if mum didn't get on with a particular carer, someone else would be found.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely feedback. We really hope mum has settled into her new environment and you are all keeping well.
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Review from G F (Wife of Client) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience has been good at all times, fulfilling the goals of quietly getting to know the client, developing trust and with visiting carers familiarising themselves with the household. We feel confident that any unforeseen issues can be swiftly, sensitively and competently dealt with.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you do much for your review, we are pleased the support we provide has been working for you both.
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Review from G C (Daughter of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the most excellent way, Home Instead have supported my mother for well over a year at home. Their care and support has consistently been appropriate, kind, professional, responsive and supportive at difficult moments, as well as good natured and down to earth. They work well to include family members
and keep communications open and understanding. They are also excellent at choosing staff who will work well with my mother, her personality and interests. We have all become very fond of the carers - and it gives us all a huge boost to have Home Instead at our side. We wholeheartedly recommend Home Instead to anyone looking for support at home!
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your lovely review. We are so pleased to hear how the support we offer helps you all.
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Review from Jo F (Daughter of Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault Home Instead - we have used them for several years and the staff have always been kind helpful professional and generally wonderful! When we have needed to 'up' the help Mum has the admin staff have always tried (and succeeded) to help us out and reorganise things wherever they could.
The carers who spent time with mum were such lovely people - with a broad selection of different skills and interests that they brought to the job In fact Mum would joke that the person she most frequently had to help her became a second daughter to her - which for me as her 'real' daughter who lives the other side of the country, gave me such comfort - to know she was being helped to remain independent and happy in her own home for as long as possible. A million thank yous
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your fantastic review, it means so much to hear the support we provide not only assists the client but the families too.

A million Thank yous back
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Review from R C (Son of Client) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Life for mum has been greatly improved thanks to the wonderful staff at Home Instead. She feels more invigorated and her zest for life has improved despite the challenges an 87 year old has when the body starts to fail.
This in turn has made visiting mum even more of a pleasure for us family members
and gives us peace of mind.
Many Thanks team from Rob
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your lovely review, it is great to hear the difference we have made to not only mums life but the family too.
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Review from Helen L (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been receiving weekly visits from Alison at Home Instead for a few months. When Mum first met Alison her comment was that she was the type of person that everybody would get on well with. Mum enjoyed Alison's visits and was able to cook, go out for a walk or see to other things around the house.
When Mums dementia took a turn and it became impossible to look after her at home, Home Instead gave us good advice and sympathetic support to get Mum into a care home.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Helen for your lovely review, supporting mum was a pleasure and we will miss her visits, she was always very welcoming and such a joy to visit.
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Review from Gill D (Niece of Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The genuine care & support offered from both the care and office based staff at Home Instead is superb. They employ staff who know how to communicate with the client and adapt to each client individually. Care is offered with patience & kindness while maintaining high standards and best practise. HI
provide peace of mind when relatives live far away. Thank you.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you for your great review and kind words, we are pleased that the Care provided starts from the office through the Care Professionals is recognised.
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Review from M H (Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always pleased to be taken out on alternative tuesdays, usually by julia, but it has also been lisa or Sharon as usual, my only comment is about the cost, but l shall be contnuing as long as possible
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for your review, we are pleased to hear that you benefit from the Care Professionals taking you out.
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Review from J F (Wife of Client) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is lovely.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you, always a pleasure to visit you both and pleased the support we provide helps you both.
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Review from S S (Client) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Using Home Instead is enabling me to carry on living in my own home. The carers can do in one hour what would take me all day to do - and then I could not do it thoroughly.
Also, it is good to have some social interaction each morning - especially if no one else is coming in that day.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Sylvia it is always a pleasure to visit you.
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Review from T W (Son of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The flexibility, responsiveness and initiative shown by the supervisors and carers at Home Instead has been excellent. Communication has been strong, using the portal online, regular emails, and phone calls for more urgent issues. Where problems have arisen, the team have swung into action to find
solutions, visiting the pharmacy, visiting my mum in hospital, picking up shopping, and booking hair or medical appointments. Each carer to visit my mum has been personally introduced, is friendly and really takes time to get to know her. I couldn't ask for more. The companionship visits and shopping trips have been particularly valuable, massively enhancing my mum's quality of life. Inevitably, for such a quality service, demand is high, and scheduling calls for specific times isn't always easy. But the managers have gone above and beyond to do their best to accommodate, and by communicating so well, we have always been able to find a solution. Huge thanks to all the team.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much for you lovely review. It is always nice to hear how well we are doing and such positive feedback for all the team. Many Thanks
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Review from Polly A (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I made the first phone call to Home Instead I knew things would be good. They focused immediately on Mum, asking me to tell them about her rather than telling me about cost and availability. Mum felt very comfortable with everything straight away and didn't have the anxiety that I had
anticipated. The carers are amazing. They have done so much more than I ever expected they would. They are never rushed. I thought it was a cliche when people say that their carers are like friends but Mum is so comfortable with them that I understand what people mean by this now. It has helped me enormously particularly as I don't have to do all the household jobs myself anymore. The supervisors are in regular contact to make sure all is well. We were planning to go away for a night and we had to make sure we fitted it around the carers as Mum didn't want it cancel them! It has been life changing for Mum and me and we are so grateful to Home Instead for their care and efficiency
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you so much Polly for your fantastic review, we are so pleased that the support we provide to you and your mum is working well for you.
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Review from Katy N (Solicitor of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support provided to our client has always been exceptional. All the team are very helpful and friendly to deal with and provide updates following visits if there are any concerns which is reassuring. I would highly recommend.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Kate we are pleased to be able to assist you with your Clients.
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Review from Deborah P (Daughter of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company has been caring for my mum for nearly 2 years ..,
Very attentive super organised & have never let me down
I've recommended the company & carers to my friends & neighbours who either have a family member who needs help or the person him/herself
I don't know what I'd do without the help
they've provided over the years
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)Thank you Deb for your lovely review, we are so pleased that we have provided support to you and your mum that you can rely on. Thank you for the recommendations you have made for us to enable us to support others in need.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Home Instead (Bath) is calculated as follows: ( (228 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 247 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.

Alison

Alison Yeatman

Job Title: Franchise Owner Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.

Kerri

Kerri Gardner

Job Title: Care Manager Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Chantel

Chantel Freegard

Job Title: Trainer Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


In 2025 Chantel continues her journey with Home Instead taking on the training role, to ensure all Care Professionals are compliant with training and new recruits are trained at a high level to enable them to provide the high level of Care we pride ourselves on.

Sharon

Sharon Powney

Job Title: Care Responder Joined: 2024

Sharon joined Home Instead in 2023, initially as a Care Professional. With the growth of the business, Sharon has now become our Field Care Responder, supporting our clients in the community.

Annelli

Annelli Seddon

Job Title: Care Responder Joined: 2025

Nelli joined Home Instead in 2025, following previously working with a local hospice and in a hospital setting. Nelli was excited to get back into the community where her passion for supporting our clients to remain independent in their own homes is paramount.

Marie

Marie Clifford-McBrinn

Job Title: Administrator Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

Frequently Asked Questions about Home Instead (Bath)

What Type of Services does Home Instead (Bath) offer?

Home Instead (Bath) offers Home Care.

How many Carers does Home Instead (Bath) employ?

Home Instead (Bath) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bath) to verify any information. View our terms and conditions. Home Instead (Bath) has an Enhanced Service - more info.