Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.8 85 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request
Fees vary depending on the care required.

Good to Know

Group/Owner

Person in charge

  • Alison Julie Yeatman (Owner/Operations Director)

Home Instead (Bath) Reviews (85)

Total of 85, showing 1-20
9.8

Home Instead (Bath) has a Review Score of 9.8 (9.842) out of 10, based on 28 reviews in the last 2 years. Over all time Home Instead (Bath) has 85 reviews.

Overall Experience

  • 75
  • 8
  • 1
  • 1
  • 0

Date Published

85
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15
28
57

Review from Ian C (Son of Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very grateful for the support provided by the the Home Instead care team over the past few weeks as my father has recovered from surgery and adapted to a significant decline in mobility. The carers have visited regularly to assist him with getting dressed each morning and to support his gentle
rehabilitation efforts.


They've been consistently kind, patient, and respectful - both to my father and to the wider family who've been involved in his care. Their presence has brought structure and calm to what has been a very challenging period, and we've found them to be completely reliable and professional at every step.


It's made a real difference to my father's wellbeing and to our peace of mind, and we wouldn't hesitate to recommend their services to others facing similar circumstances.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for such lovely feedback, we are so pleased that we were able to support your father and you all as a family.

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Review from H C (Daughter of Client) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very kind and accommodating, especially as my father's needs seemed to change on an almost daily basis. He was assisted to remain independent with dignity and consideration and he looked forward to the visits from his care professionals. It was easy to contact the office and maintain communications
and the family portal was also helpful.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review, we are pleased we were able to support your father and his needs at home. Being able to respond accordingly to his needs and ensuring safe care was provided at all times.

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Review from H S (Daughter of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and genuine care my dad received from the whole team has been fabulous. Dad was reluctant to have carers but because of the way in which this team works, he quickly overcame this and enjoyed his visits from the team. As a family we have been so impressed with the way in which the team have
cared and adapted to my dad's changing needs . They have treated him with kindness and dignity at all times, and this has enabled him to retain his independence in living at home longer. We will be forever grateful for this. Thank you.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your lovely feedback. So pleased to hear that your Dad enjoyed his visits from his team.

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Review from Malcolm E (Brother of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We engaged Home Instead to provide support to my sister, following a very professional and reassuring first meeting. Almost immediately after they started she was admitted to hospital for a couple of weeks, but it was easy to work around this and they were there to assist when she came out. Happily,
she improved to a point where she did not need further visits, but they were very helpful during the time we needed them and communications were excellent throughout.
We will be very happy to use then again, should the need arise.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your review, we are pleased that your sister improved to the point of not requiring support and that we contributed to this.

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Review from Carol H (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers was very good dealing with my mother who has slight dementia they built a good relationships . Down side was the manager who on a meeting with my self and mother made 2 false allegations about me and was very rude so I made a complaint but the owners cancelled the contract.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

We are sorry after delivering support to your mother for a year the agreement between us and your mother had to come to a end due to a communication breakdown. Ae you are aware we pride ourselves adhering to our processes and putting our clients first is always at the forefront of all we do. Best Wishes.

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Review from J P (Wife of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was helping to look after my husband at home while he was suffering from terminal cancer.


We were very impressed by their carers - they were efficient, punctual, kind and never let us down. They were also carers in the true sense, not just fulfilling a role but interacting with my husband

and the rest of the family as individuals who were going through a difficult time.


We would not hesitate to recommend Home Instead to other in a similar position and wish the Company and their wonderful carers all the Best for the future.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review, we are so pleased we were able to support your husband and you all as a family.

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Review from M J (Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly happy with the help you have given me
Very nice ladies, helpful and kind.
Would highly recommend Home Instead
Good organisation, punctuality in visits and also helpful to be introduced to and meet the prospective carers ahead.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback we are pleased to hear the introducing of Care Professionals before they supported you helped you.

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Review from Pete H (Son of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Field Care Supervisor(s) and their Home Instead team are wonderful. A positive initial home visit to my 92-year-old mother resulted in an excellent bespoke care package. Circumstances quickly dictated that enormous changes in provision was required. Everyone was incredibly flexible, professional
and kind. In discussing my mother's rapidly changing circumstances. The advice was constructive, and the team were willing to go that extra mile. Positive relationships were established by the whole Home Instead team with my Mum but also with her wider family, as we all supported each other. The confidence in knowing when carers would arrive, who would they be, and that the full allocation of time would be used professionally and socially was immeasurable and wonderfully reassuring. I can wholeheartedly recommend Home Instead to support independent living of a loved one from a stimulating and compassionate perspective. Thank you for the care and the brilliant advice. Never forgotten.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your wonderful feedback, we are so pleased and proud that we supported your mother and family at a time when you all needed it. It is great to hear that as a family you all felt supported too by Home Instead too. Many Thanks.

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Review from D H (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad received excellent support at home from experienced and supportive carers. The care manager was very responsive and communication was always good. The care manager made lots of helpful suggestions over the months of things that would be useful for Dad. The app was a fantastic way to see what
has gone on during each visit and was invaluable when things were going downhill. My Dad was treated with kindness and dignity and was supported to make his own choices. Home instead kept closely in touch when he was having more difficulty and quickly increased the package of care - although unfortunately did not have enough hours for him to remain at home.
I would highly recommend them.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words it's great to hear how the app helped you to oversee the support your dad received, allowing you to view the Care Professionals notes following each call.

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Review from Lorraine L (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that visit & care for mum are lovely and get on really well with her, they care about her & try & make sure she is well & happy. Any problems they let the office/ family know straight away, they are a peace of mind having them visit mum.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback, we are so pleased to hear that the support for mum is working and that it gives you reassurance as a family.

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Review from T B (Daughter of Client) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who support my mother (93 with vascular dementia) and my mentally handicapped brother are really good. They are patient, caring, supportive and a great help to them both.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your review, we are pleased that the support we provide not only helps your mum but your brother too.

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Review from G C (Daughter of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been truly excellent in providing help/care for my 95 year old mother. The helpers have been very well chosen to suit my mother's needs and we all love them and appreciate how thoughtful and capable they are. Thank you!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words and feedback as with all our clients we aim to match our Care Professionals to the Client and ensure all needs have been met. We are so pleased to support your mother she is a joy and a pleasure to visit.

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Review from J J (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team caring for my father were wonderful and formed great relationships with him over their time with him.
As dates and needs changed, the management team responded quickly and efficiently, to make sure there was always care.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you, it was an honour and a pleasure to look after your father. Thank you again for your review.

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Review from J T (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided daily care for my mum for nearly three years. The care professionals were kind and conscientious. My mum built bonds with many of them and grew fond of a few specific individuals who gave her a sense of friendship and fun as well as caring. The office staff were always responsive
to requests and any issues were dealt with quickly and efficiently. I was always kept informed of my mum's welfare. Home Instead are not cheap but I do feel that the service they provide is worth the money. I would have no hesitation in recommending Home Instead to anyone looking for care in their home.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words, we are so glad we were able to support mum to remain living independently at home for the three years.

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Review from A C (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of using Home Instead was brief but we found the staff both in the office and those who came to the house supportive and understanding of our situation which came about in August and as we approached a bank holiday weekend.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your review, we are pleased we were able to support your father to remain at home where he was comfortable in his last days. Our deepest sympathy and thoughts are with you all as a family.

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Review from S G (Wife of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for our wonderful team of carers who visit us four times daily every week. They always bring so much love, joy and happiness as well as exceptional care, concern and professionalism. They are so kind, helpful and encouraging in every way and are a great comfort and reassurance
for me.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback, we are so pleased to be part of your husband's journey and providing the support needed to enable him to remain at home.

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Review from Jill C (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the support, care and management by Home Instead since the first day we met with Dad to discuss his needs. Client's individual needs are their priority and this shone through from the manager to all carers in the team, in their attentiveness and care with my dad, to their
detailed and thoughtful correspondence, ensuring my sister and I were always fully informed. The team were always very flexible and adapted care routines to fit with Dad's/our wishes (it's definitely not easy to initiate care when your dad wants to maintain full independence!). The field care supervisor's guidance was deeply appreciated as we navigated through changing care requirements, and we are grateful to have had Home Instead's support on this journey. Thank you!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your lovely feedback, it is always important for us to support the family with the care and support of their loved one and we are so pleased to hear we achieved this for you and your dad.

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Review from Karen C (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has given outstanding daily care to our dad over the last few months which has enabled him to stay at home as long as possible. The service is professional, warm and personalised. We have been able to increase care levels as required and the team worked so hard to make sure that Dad's needs
were met. At critical times they went above and beyond, maintained excellent communication with us, and always put Dad's well-being and dignity at the heart of their planning and care. Having no previous experience of engaging care services, we were so pleased to find that Home Instead worked closely with us, and gave us regular and detailed feedback throughout the time they supported Dad so that we knew he was safe and well looked after by the team. I cannot recommend their care services highly enough.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review it was a pleasure and a honour to support your dad and enable him to stay in his own home for as long as safely possible.

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Review from F C (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent, backed up by great support from the office team. I feel confident that I am in good hands. I know that I will have reliable help which gives me enormous peace of mind.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your kind words it means a great deal to us to know you feel supported and have confidence in us as Care Provider.

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Review from M C (Wife of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the support of the carers who look after my husband and help with ironing and other tasks which require attention while I attend my once-weekly swimming session. Since the end of last year, I have once a fortnight had help with my cleaning and cannot fault the outcome.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review we are very pleased to be able to support you and your husband to live independently at home.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Home Instead (Bath) is calculated as follows: ( (146 Excellents x 5) + (16 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner

Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.

Alison

Alison Yeatman

Job Title: Franchise Owner

Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.

Kerri

Kerri Gardner

Job Title: Care Manager

Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor

Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor

Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Chantel

Chantel Freegard

Job Title: Trainer

Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


In 2025 Chantel continues her journey with Home Instead taking on the training role, to ensure all Care Professionals are compliant with training and new recruits are trained at a high level to enable them to provide the high level of Care we pride ourselves on.

Sharon

Sharon Powney

Job Title: Care Responder

Joined: 2024

Sharon joined Home Instead in 2023, initially as a Care Professional. With the growth of the business, Sharon has now become our Field Care Responder, supporting our clients in the community.

Annelli

Annelli Seddon

Job Title: Care Responder

Joined: 2025

Nelli joined Home Instead in 2025, following previously working with a local hospice and in a hospital setting. Nelli was excited to get back into the community where her passion for supporting our clients to remain independent in their own homes is paramount.

Marie

Marie Clifford-McBrinn

Job Title: Administrator

Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

Frequently Asked Questions about Home Instead (Bath)

What Type of Services does Home Instead (Bath) offer?

Home Instead (Bath) offers Home Care.

How many Carers does Home Instead (Bath) employ?

Home Instead (Bath) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bath) to verify any information. View our terms and conditions. Home Instead (Bath) has an Enhanced Service - more info.