Home Instead (Bath)

Home Instead offers a brilliant service provided by highly professional, friendly and understanding staff. They have made everything so much easier, not just for my mother, but for the whole family. Thank you!

Thank you, Home Instead we are very grateful to you.

Constantly impressed with the personalised and caring service my dad receives and with the excellent levels of communication, so although my brother and I both live a long way from Dad we are kept up to date with things that are issues for him so that we can respond and improve his day to day life. I have just been to stay with Dad and found a clean and well-kept house, and a happy and well-fed Dad, both thanks to the lovely carers he has visiting him every day! Dealing with company bureaucracy can be so tiring but this is never the case with Home Instead, one call, phone is answered by a friendly person (often someone we already know) and the request dealt with speedily, efficiently and with Dad's best interests at heart. We would recommend the service with no reservations.

I am so pleased with the attention I've received. Nothing is too much trouble and aside from the carers being so helpful, their cheerful companionship is every bit as appreciated as their concern for my well-being.

Mum's carers were outstanding and she viewed them as friends. Always attentive to her wishes and needs and well matched to Mum's character. Mum didn't like changes and the service and care was very consistent. Thank you.

Kind, responsive, willing, reliable, and versatile. Carers speak warmly of the management team and enjoy their jobs.

Very professional company from the first meeting to the start of the contact. People skills were excellent, and the carer matched so well with my cousin. Very early days, so we will see in a few months.

Although I never met my Auntie's Carers, I felt I knew them as she always talked about them, how nice and friendly they were and she always looked forward to seeing them. She certainly enjoyed her weekly bath. We are all very grateful for the care and support given to my Auntie and I know she was very appreciative too.

They were a huge support to me when my mother had a terrible fall at home.

Home Instead has been an excellent provider of care for my dad and, prior to her admission to a care home, my mum too. The care staff have always been caring and compassionate, especially at the start when my parents had to get used to the transition from independence, to needing some help. Everyone I have dealt with in the office has been excellent. Always very friendly and helpful and my sister and I have a good rapport with them. Recently when my mum passed away, they went the extra mile to ensure that not just my Dad, but also my sister and I had support when needed. Thank you to everyone at Home Instead. Finally a special mention for one member of staff, in particular, who is so helpful and so lovely to deal with and has really helped my dad through a difficult time.

Thank you.

We have been so appreciative of the excellent care and personal attention from Home Instead (Bath). They have not only been compassionate with my mother but also careful to relay concerns or issues to us. Definitely recommend to others.

The staff are all very helpful and caring and blend into the home, respecting my Mum's privacy and need to stay independent. My Mum looks forward to their visits and they have become friends, which says a lot. Excellent communication between the staff and the client's family. We would highly recommend this agency.

I do not live near my mother, and it gives peace of mind knowing that full support and care is being given by the team. The team are on the ball and quickly identified that my mother required medical attention; this was put in place with my family kept informed throughout. Our thanks to all the team.

I was impressed with the professionalism and dedication of everyone at Home Instead and nothing was ever too much trouble for them. I would have no hesitation in recommending them to friends and family.

I have been using Home Instead for six years now and will continue to do so for as long as I am able. With four visits a day, seven days a week involving everything from personal-care to cooking they enrich my life and cannot do enough for me. During this very difficult time of COVID-19, when I was unwell with an unrelated illness they have shown how adaptable the caregivers can be as sleepovers were arranged urgently. When I have faced obstacles from local services, they have fought my corner looking at what is best for me and my condition. Their vigilance in checking for skin integrity has ensured that any changes are flagged up immediately thereby eliminating a need to be hospitalised. I feel very blessed that I am supported by such excellent caregivers and office staff and I would like to thank them all for continuing to care for me as key workers who are putting their lives at risk every day during this pandemic.

I am completely confident in recommending Home Instead.

Thank you Home instead.

We all, as a family feel safe in their hands.

Mum has used the services of Home Instead for many years and enjoys seeing a familiar face and the help that the caregiver offers. The staff and caregivers are always there to listen and help resolve any issues no matter how small. They are caring not only to Mum but have been there to support her family too. I would certainly recommend them.