Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 91 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.
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Care Provided by Home Instead (Bath)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alison Julie Yeatman (Owner/Operations Director)

Home Instead (Bath) Reviews (91)

9.9

Home Instead (Bath) has a Review Score of 9.9 (9.869) out of 10, based on 31 reviews in the last 2 years.
Over all time Home Instead (Bath) has 91 reviews.

Overall Experience
  • 81
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Date Published
  • 91
  • 13
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  • 31
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Reviewer Connection to Home Instead (Bath)
  • 35
  • 28
  • 10
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  • 3
  • 2
  • 1
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Total of 91, showing 61-80
Review from Dave J (Son of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead are excellent and I have been happy to recommend them to other users. The level of communication with the family has been second to none, updating us regularly and giving feedback on our mothers support, progress and needs. They have proved both proactive and reactive which, when we all
live some distance away from our mother, has been a great help. The caregivers themselves clearly take pride in their work and genuinely seem to care about their clients and have integrated perfectly into our mother's life on a daily basis and supporting her changing requirements.
The office support have also always been extremely helpful, reassuring and willing to go that extra mile, which really helps. All our enquiries have been dealt with patiently and sympathetically.
We all, as a family feel safe in their hands.
Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you very much Dave for your review. We very much appreciate your feedback and I will make sure to share with our CareGivers. Kind regards, Nick Yeatman.

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Review from Cheryl (Daughter of Client) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has used the services of Home Instead for many years and enjoys seeing a familiar face and the help that the caregiver offers. The staff and caregivers are always there to listen and help resolve any issues no matter how small. They are caring not only to Mum but have been there to support her
family too. I would certainly recommend them.
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Review from B B (Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and help.
Friendship at all times.
Thanks to all.
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Review from Lynda T (Client) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Home Instead carers very polite. They keep to times well. They are courteous and kind. They are helpful, generally do jobs well. I feel safe with them and trust them. They are very obliging including office staff. Most of them show an interest in my embroideries. Very recommendable.
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Review from Betty C (Client) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable service and considerate. Kind and caring companion and office staff.
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Review from M B (Son of Client) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Home Instead Senior Care gives us the peace of mind that my mother has some support while we are out at work. However, I feel that Home Instead are not often flexible and if I require a caregiver at a different time or day it is often not possible and Home Instead are usually slow to respond to the
request. I feel that there is less continuity as many of the caregivers have changed and consequently, we have lots of different people coming into our home, some of the caregivers are heavy-handed and it is not uncommon for us to have appliances damaged such as our vacuum cleaner, toaster and kettle.
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Review from Rosemary G (Client) assisted by family/friend published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are helpful and nice and are patient. They will do anything we ask like cleaning or food preparation or getting things we can't reach. If carers are ill they always send someone or contact the family.
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Review from June Y (Client) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always look forward to the care visits. The carers are kind, cheerful and accommodating and always on time which is reassuring.
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Review from W C (Daughter of Client) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past couple of years, until my mother's frailty necessitated her going into a care home, Home Instead has supported my mother. The carers have been excellent - treating Mum with dignity and respect. The local office staff are always available and keep everyone updated with any issues - would
highly recommend!!!
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Review from G C (Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good. I look forward to seeing my caregiver every Monday. She is very friendly and a lovely match. Office communication is excellent and also very friendly.
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Review from M C (Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care and help which I receive.
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Review from Sue G (Daughter of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely happy with the care and support given to my parents. All the care givers were kind and thoughtful with many going above and beyond what was expected. They got to know Mum and Dad very well and I appreciate all that they did.
Reply from Nick Yeatman at Home Instead (Bath)

Thank you Sue for your kind review.

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Review from Susan P (Daughter of Client) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an outstanding company who have provided care to my parents for a number of years. They are compassionate, friendly and professional at every level. My very elderly parents feel safe and love their caregivers who are well matched to my parents' needs.
I am kept up to date and also feel well
supported by a team who really care about what they do.
I feel so very lucky that I can be confident that my mum and dad have every opportunity to build relationships with a regular team of carers. Mum has dementia and it is really important that she recognises and trusts those who come to see her and dad. Mum and dad have just celebrated 75 years of marriage, without Home Instead, we would not be able to enjoy our time together as we do now.
Reply from Nick Yeatman at Home Instead (Bath)

Sue, Thank you for your kind review. It is always good to hear when our clients are happy and we are able to change lives for the better.

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Review from Louisa (Daughter of Client) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Bath) have been providing care for our mother, who is living with mixed dementia, for about 4 years now. They have provided an excellent service in every way. All of mum's team of caregivers are extremely professional, kind, caring and considerate. Home Instead make an effort
to match caregivers to their clients, which means that mum gets on with all her team. Home Instead Senior Care (Bath) never send anyone that mum hasn't met before, which is crucial to someone living with dementia. They support mum in many different ways, from simple companionship and taking mum on trips out, to cooking and help around the house. Essentially, they tailor the care according to mum's needs at the time. My sister and I feel totally assured that mum is in safe hands with Home Instead and we wouldn't hesitate in recommending them.
Reply from N Yeatman, Owner at Home Instead (Bath)

Thank you Louisa for your honest and glowing review, very much appreciated.

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Review from Mollie M (Client) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service each morning from 8am for just one hour. The bright, cheerful and friendly carers certainly help me to begin each day. Without their help each morning I would have great difficulty in getting going.
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Review from Maurice C (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
100% I cannot speak too highly of this organisation. Excellent management and very caring. The staff are courteous and always very obliging. Since becoming a client of almost 2 years, I have been well looked after and my carers have been efficient and kind and have improved my life in many ways. They
have provided the missing link since my wife died some years ago. They have changed my life for the better.
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Review from Elizabeth B (Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I doubt if any of my comments here will be adequate enough to express my thanks to Home Instead Senior Care (Bath) for all the care and kindness I received over the past weeks. Very able and professional carers, and the office staff always on hand to answer questions.
A very positive and reassuring
experience. I would be happy to answer any further questions.
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Review from Gail D (Daughter of Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother, with dementia, has been supported by Home Instead Senior Care (Bath) for over three years. During that time she has been enabled to remain in her own home in safety and comfort. Both she and the family have got to know her caregivers very well and we can trust them at all times. Mum
has built up a good relationship with the small group of caregivers that she has, and they, in turn, understand mum's needs so very well.
The communication between everyone is very good, via email or telephone, making us aware of any changes or concerns.
It gives the family great peace of mind knowing that mum is being so well supported and cared for.
Reply from N Yeatman, Owner at Home Instead (Bath)

Thank you Gail for your kind review.

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Review from Margaret S (Client) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Home Instead for about 2 years. During that time my needs have become more demanding but Home Instead have met them in all respects. I have found the service I receive is excellent. The carers who come to my house have been sympathetic and efficient and I am very happy with the
care they give. I think Home Instead is a very well run care facility who employ very high-quality staff.
Reply from Nick Yeatman, Owner at Home Instead (Bath)

Dear Margaret, It has been a pleasure. Thank you for your review.

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Review from L G (Wife of Client) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the service we have received.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Home Instead (Bath) is calculated as follows: ( (166 Excellents x 5) + (14 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 183 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.

Alison

Alison Yeatman

Job Title: Franchise Owner Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.

Kerri

Kerri Gardner

Job Title: Care Manager Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Chantel

Chantel Freegard

Job Title: Trainer Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


In 2025 Chantel continues her journey with Home Instead taking on the training role, to ensure all Care Professionals are compliant with training and new recruits are trained at a high level to enable them to provide the high level of Care we pride ourselves on.

Sharon

Sharon Powney

Job Title: Care Responder Joined: 2024

Sharon joined Home Instead in 2023, initially as a Care Professional. With the growth of the business, Sharon has now become our Field Care Responder, supporting our clients in the community.

Annelli

Annelli Seddon

Job Title: Care Responder Joined: 2025

Nelli joined Home Instead in 2025, following previously working with a local hospice and in a hospital setting. Nelli was excited to get back into the community where her passion for supporting our clients to remain independent in their own homes is paramount.

Marie

Marie Clifford-McBrinn

Job Title: Administrator Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

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