Home Instead (Bath)

I have nothing but praise for our wonderful team of carers who visit us four times daily every week. They always bring so much love, joy and happiness as well as exceptional care, concern and professionalism. They are so kind, helpful and encouraging in every way and are a great comfort and reassurance for me.

I have been so impressed with the support, care and management by Home Instead since the first day we met with Dad to discuss his needs. Client's individual needs are their priority and this shone through from the manager to all carers in the team, in their attentiveness and care with my dad, to their detailed and thoughtful correspondence, ensuring my sister and I were always fully informed. The team were always very flexible and adapted care routines to fit with Dad's/our wishes (it's definitely not easy to initiate care when your dad wants to maintain full independence!). The field care supervisor's guidance was deeply appreciated as we navigated through changing care requirements, and we are grateful to have had Home Instead's support on this journey. Thank you!

Home Instead has given outstanding daily care to our dad over the last few months which has enabled him to stay at home as long as possible. The service is professional, warm and personalised. We have been able to increase care levels as required and the team worked so hard to make sure that Dad's needs were met. At critical times they went above and beyond, maintained excellent communication with us, and always put Dad's well-being and dignity at the heart of their planning and care. Having no previous experience of engaging care services, we were so pleased to find that Home Instead worked closely with us, and gave us regular and detailed feedback throughout the time they supported Dad so that we knew he was safe and well looked after by the team. I cannot recommend their care services highly enough.

The care I have received has been excellent, backed up by great support from the office team. I feel confident that I am in good hands. I know that I will have reliable help which gives me enormous peace of mind.

Very pleased with the support of the carers who look after my husband and help with ironing and other tasks which require attention while I attend my once-weekly swimming session. Since the end of last year, I have once a fortnight had help with my cleaning and cannot fault the outcome.

From the first meeting, all staff have shown an excellent understanding of person centred care and promote dignity and independence. Flexible, professional, and kind. I would have no hesitation in recommending their services.

I cannot praise Home Instead enough really. They have been attentive to our requirements at every stage and constantly check that their service supplies what we need. Our main carer has been excellent not only keeping my wife company when I am out but also engaging her in activity during the day. She genuinely looks forward to the carer's visit which makes the whole experience a lot easier for us all. I was very reluctant to take that leap of using a carer but am now very grateful that I did.

The team which looks after my neighbour is absolutely superb. They all really care about her. Each member is conscientious, efficient, reliable, cheerful and help her to remain happy. They have also lifted a huge weight from my shoulders. It is a huge relief knowing that there is such a dedicated team, and the suggestions made by each member speak of real care and expertise. My neighbour really looks forward to their visits each day. They have added such a positive dimension to her life. I am very impressed by the attention to detail shown by the office. Any concerns are raised quickly and everything is so well coordinated. I cannot speak too highly of Home Instead (Bath).

Thank you, Home Instead.

This review was invaluable for seeing how my aunt felt, what she liked, what could be improved and so on.

We felt we had a good relationship with Home Instead, who listened to the needs and requirements. We found everyone a pleasure to work with and that our mum who has dementia was well cared for, which gave us as a family reassurance and confidence.

I have been involved with Home Instead (Bath and West Wilshire) along with my late wife for almost 11 years. During this time I have developed a whole circle of new friends. The carers are well-trained and very helpful. The office staff are also very helpful and go the extra mile to be helpful with both help and advice.

My very elderly father has been receiving care from Home Instead in Bath for the last two years. He has visits twice a week for help with cleaning and cooking but no personal care is needed. The ladies are extremely kind and caring, helpful and punctual. They take a great interest in dad and treat him very respectfully. We are delighted with Home Instead.

I have used Home Instead for several years to provide respite and personal care for my wife who has Alzheimer's. They are also able to provide 'ad hoc' respite care when needed to enable me to see family or keep an appointment. I am very pleased with the service they provide.

We have engaged the services of Home Instead (Bath) for some years and with regards to more than one client. Home Instead (Bath) provide vital companionship for our older clients and, without them, the lives of many people would be much darker. Very professional but friendly service. Would recommend to all.

The care I receive from all of my carers allows me to live independently at home but also has given me a group of new friends. Their care is efficient but also they treat me with dignity, listening to me and giving help when needed.

The manager has been extremely helpful and visited us personally on several occasions and give advice and guidance. She carefully selected a most suitable carer who my wife loves and who she already sees as her friend. I initially worried that my wife would rebel against being left with someone without me but she now looks forward to her weekly afternoon with her friend. From feeling very alone and isolated Home Instead have given me somewhere to turn to and I know that as things get more difficult they will help me in other ways when we need it. It is totally without reservation that i recommend Home Instead to anyone in a similar position to us.

With the current climate being what it is. I was overwhelmed with the care and concern shown to my mother when she has a bad turn and required extra care. I'm so happy that Home Instead (Bath) were able to sort extra cover. It has out the whole family at ease knowing professionals are on the case.

I have found my carers to be cheerful, caring, extremely helpful and obliging. Initially, the carers were for my husband who died on the 14th of January. They treated him with much kindness and care.

Friendly, unobtrusive and extremely helpful members of staff.