Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.8 85 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request
Fees vary depending on the care required.

Good to Know

Group/Owner

Person in charge

  • Alison Julie Yeatman (Owner/Operations Director)

Home Instead (Bath) Reviews (85)

Total of 85, showing 41-60
9.8

Home Instead (Bath) has a Review Score of 9.8 (9.842) out of 10, based on 28 reviews in the last 2 years. Over all time Home Instead (Bath) has 85 reviews.

Overall Experience

  • 75
  • 8
  • 1
  • 1
  • 0

Date Published

85
11
15
28
57

Review from Pamela C (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers were outstanding and she viewed them as friends. Always attentive to her wishes and needs and well matched to Mum's character. Mum didn't like changes and the service and care was very consistent. Thank you.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Pamela,
Thank you so much for taking the time to review our service. I know it means a lot to the team to receive feedback.
It's been a pleasure supporting your Mum and we all wish her the very best and hope she settles into her new surroundings well.

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Review from Anna L (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, responsive, willing, reliable, and versatile. Carers speak warmly of the management team and enjoy their jobs.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It means a lot to our staff to receive feedback and know they are doing a fabulous job.
Kind regards
Alison

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Review from Jean P (Cousin of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company from the first meeting to the start of the contact. People skills were excellent, and the carer matched so well with my cousin. Very early days, so we will see in a few months.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Jean, thank you for taking the time to review our service. We will ensure this feedback is shared with the team. I know it's appreciated for them to receive such positive comments.
Many thanks.

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Review from D A (Niece of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I never met my Auntie's Carers, I felt I knew them as she always talked about them, how nice and friendly they were and she always looked forward to seeing them. She certainly enjoyed her weekly bath. We are all very grateful for the care and support given to my Auntie and I know she was very
appreciative too.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service for your Auntie. I know the caregivers that supported her were very fond of her and enjoyed visiting her. We will ensure your comments are passed on to the team.
Kind regards.

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Review from Ruth D (Daughter of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my mother in Wiltshire for seven years. They were able to keep her safe in her own home for much longer than otherwise could.
They were a huge support to me when my mother had a terrible fall at home.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Ruth,
Thank you for taking the time to submit a review. I will ensure this is shared with the team that supported your mother. It was a pleasure and privilege to have supported her to stay independent for so long.
Kind regards
Alison

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Review from Alan R (Son of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an excellent provider of care for my dad and, prior to her admission to a care home, my mum too. The care staff have always been caring and compassionate, especially at the start when my parents had to get used to the transition from independence, to needing some help. Everyone
I have dealt with in the office has been excellent. Always very friendly and helpful and my sister and I have a good rapport with them. Recently when my mum passed away, they went the extra mile to ensure that not just my Dad, but also my sister and I had support when needed. Thank you to everyone at Home Instead. Finally a special mention for one member of staff, in particular, who is so helpful and so lovely to deal with and has really helped my dad through a difficult time.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Alan,
Thank you so much for your lovely review. I know it makes a huge difference to our hardworking team to know they are doing such an excellent job. Supporting our clients with their changing needs is always made easier with the help of such a supportive caring family. Thank you for taking the time to review our service - it is greatly appreciated.
Kind regards
Alison

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Review from Frances G (Daughter-in-law of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Bath) care givers have been visiting daily for over a year, initially once a day and more recently twice a day. They have all been professional, adaptable, patient, understanding and extremely caring. Communication via the paper forms was thorough, prompt and this has continued via the
online system. If any problem or worry occurred, the care givers contacted us quickly through the office. The office staff have also been great, efficient, supportive, caring and adaptable. All in all Home Instead (Bath) are a great team.
Thank you.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your review, Frances. Your comments are very much appreciated and we will ensure they are shared with all the staff involved.

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Review from Andrew G (Son of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so appreciative of the excellent care and personal attention from Home Instead (Bath). They have not only been compassionate with my mother but also careful to relay concerns or issues to us. Definitely recommend to others.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your feedback, Andrew. We will ensure this is shared with the team.

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Review from Anne-Marie Z (Daughter of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and caring and blend into the home, respecting my Mum's privacy and need to stay independent. My Mum looks forward to their visits and they have become friends, which says a lot. Excellent communication between the staff and the client's family. We would highly recommend
this agency.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you,
I'm glad you are happy with the help we are providing your mother. It is always a pleasure to receive feedback from family and we will pass on your kind words to the CAREGivers.


Best regards,


Nick

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Review from David M (Son of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not live near my mother, and it gives peace of mind knowing that full support and care is being given by the team. The team are on the ball and quickly identified that my mother required medical attention; this was put in place with my family kept informed throughout. Our thanks to all the team.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your review, David, it really does mean a lot to us. I will ensure we share this lovely feedback with the team who look after your mother - caregivers and office team.

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Review from Denise H (Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my mother since she came out of hospital in May. As Mum was discharged from hospital with no care package in place, I contacted Home Instead who were absolutely brilliant and very quickly had arranged three visits a day, seven days a week which took all the stress
away from the family. The caregivers were such lovely ladies who brought a ray of sunshine into Mum’s life and she looked forward to their visits.
I was impressed with the professionalism and dedication of everyone at Home Instead and nothing was ever too much trouble for them. I would have no hesitation in recommending them to friends and family.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you Denise for your kind review. It is always good to hear that clients and their families are happy with our service and especially that we have got the matching of CAREGivers right.

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Review from Julie (Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for six years now and will continue to do so for as long as I am able. With four visits a day, seven days a week involving everything from personal-care to cooking they enrich my life and cannot do enough for me. During this very difficult time of COVID-19, when I was
unwell with an unrelated illness they have shown how adaptable the caregivers can be as sleepovers were arranged urgently. When I have faced obstacles from local services, they have fought my corner looking at what is best for me and my condition. Their vigilance in checking for skin integrity has ensured that any changes are flagged up immediately thereby eliminating a need to be hospitalised. I feel very blessed that I am supported by such excellent caregivers and office staff and I would like to thank them all for continuing to care for me as key workers who are putting their lives at risk every day during this pandemic.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

It is and has been a pleasure to support you for the last six years and we will continue to do everything to help you in any way we can. Thank you, Julie, for your review, I will make sure it is shared with all those in your great team.


Best regards,


Nick

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Review from Theresa D (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had previous experience of care agencies when arranging a care package for my father some 5-years previously, and as a family, we were clear we did not have a positive experience. We were recommended Home Instead when my mother needed a care package, and the experience could not have been more
different.
We were introduced to the carers who would be involved in visits, and communication with both office and care staff was always positive and helpful. The care providers were consistent and completely reliable. I can honestly say, there were no occasions when carers failed to turn up, nor any lateness.
The interactions between the carers and my mother were always kind and patient, and she looked forward to the carers visiting and their conversations.
I also appreciated the communication with individual carers when they visited and had immediate concerns.
I am completely confident in recommending Home Instead.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you very much for your review, Theresa. I know how much our Caregivers enjoyed supporting your mother and how much they will appreciate your feedback.

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Review from Nigel W (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having had a not so good experience with a care agency looking after my Mother who has Dementia, Home Instead was recommended to us and it was the best decision we could have made. The service is second to none, the carers and office staff all do an amazing job.
The carers all cared for my Mother
with the greatest of respect and dignity, she felt safe and comfortable with their presence in her home.
We as a family were consulted about any worries and kept informed on a very regular basis.
It was a huge comfort to know my Mother was in such safe professional hands. As her Dementia progressed Home Instead were able to give her more hours of care a day with very little notice. My Mother’s wish was to stay in her own home for as long as possible and thanks to Home Instead she was able to do that before she eventually had to move to a dementia care home.
Thank you Home instead.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Hi Nigel,
Thank you for your review. I will pass on your kind feedback to our CareGivers.
Best regards, Nick Yeatman.

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Review from Dave J (Son of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are excellent and I have been happy to recommend them to other users. The level of communication with the family has been second to none, updating us regularly and giving feedback on our mothers support, progress and needs. They have proved both proactive and reactive which, when we all
live some distance away from our mother, has been a great help. The caregivers themselves clearly take pride in their work and genuinely seem to care about their clients and have integrated perfectly into our mother's life on a daily basis and supporting her changing requirements.
The office support have also always been extremely helpful, reassuring and willing to go that extra mile, which really helps. All our enquiries have been dealt with patiently and sympathetically.
We all, as a family feel safe in their hands.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you very much Dave for your review. We very much appreciate your feedback and I will make sure to share with our CareGivers. Kind regards, Nick Yeatman.

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Review from Cheryl (Daughter of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used the services of Home Instead for many years and enjoys seeing a familiar face and the help that the caregiver offers. The staff and caregivers are always there to listen and help resolve any issues no matter how small. They are caring not only to Mum but have been there to support her
family too. I would certainly recommend them.

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Review from B B (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and help.
Friendship at all times.
Thanks to all.

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Review from Lynda T (Client) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Home Instead carers very polite. They keep to times well. They are courteous and kind. They are helpful, generally do jobs well. I feel safe with them and trust them. They are very obliging including office staff. Most of them show an interest in my embroideries. Very recommendable.

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Review from Betty C (Client) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service and considerate. Kind and caring companion and office staff.

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Review from M B (Son of Client) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home Instead Senior Care gives us the peace of mind that my mother has some support while we are out at work. However, I feel that Home Instead are not often flexible and if I require a caregiver at a different time or day it is often not possible and Home Instead are usually slow to respond to the
request. I feel that there is less continuity as many of the caregivers have changed and consequently, we have lots of different people coming into our home, some of the caregivers are heavy-handed and it is not uncommon for us to have appliances damaged such as our vacuum cleaner, toaster and kettle.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Home Instead (Bath) is calculated as follows: ( (146 Excellents x 5) + (16 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner

Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.

Alison

Alison Yeatman

Job Title: Franchise Owner

Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.

Kerri

Kerri Gardner

Job Title: Care Manager

Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor

Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor

Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Chantel

Chantel Freegard

Job Title: Trainer

Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


In 2025 Chantel continues her journey with Home Instead taking on the training role, to ensure all Care Professionals are compliant with training and new recruits are trained at a high level to enable them to provide the high level of Care we pride ourselves on.

Sharon

Sharon Powney

Job Title: Care Responder

Joined: 2024

Sharon joined Home Instead in 2023, initially as a Care Professional. With the growth of the business, Sharon has now become our Field Care Responder, supporting our clients in the community.

Annelli

Annelli Seddon

Job Title: Care Responder

Joined: 2025

Nelli joined Home Instead in 2025, following previously working with a local hospice and in a hospital setting. Nelli was excited to get back into the community where her passion for supporting our clients to remain independent in their own homes is paramount.

Marie

Marie Clifford-McBrinn

Job Title: Administrator

Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

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