Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.8 85 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request
Fees vary depending on the care required.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alison Julie Yeatman (Owner/Operations Director)

Home Instead (Bath) Reviews (85)

9.8

Home Instead (Bath) has a Review Score of 9.8 (9.843) out of 10, based on 26 reviews in the last 2 years.
Over all time Home Instead (Bath) has 85 reviews.

Overall Experience
  • 75
  • 8
  • 1
  • 1
  • 0
Date Published
  • 85
  • 9
  • 15
  • 26
  • 59
Reviewer Connection to Home Instead (Bath)
  • 33
  • 27
  • 9
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 21-40
Review from N M (Granddaughter of Client) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first meeting, all staff have shown an excellent understanding of person centred care and promote dignity and independence. Flexible, professional, and kind. I would have no hesitation in recommending their services.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback we are so pleased to have this lovely review. We are also very grateful you chose us to support your grandmother.

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Review from B A (Husband of Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Home Instead enough really. They have been attentive to our requirements at every stage and constantly check that their service supplies what we need. Our main carer has been excellent not only keeping my wife company when I am out but also engaging her in activity during the day. She
genuinely looks forward to the carer's visit which makes the whole experience a lot easier for us all. I was very reluctant to take that leap of using a carer but am now very grateful that I did.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your kind words, we are so pleased that the support we provide not only suits your wife but allows you to engage in community activities. We appreciate using a carer can be daunting but are grateful you chose Home Instead as your provider.

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Review from N H (Friend of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team which looks after my neighbour is absolutely superb. They all really care about her. Each member is conscientious, efficient, reliable, cheerful and help her to remain happy. They have also lifted a huge weight from my shoulders. It is a huge relief knowing that there is such a dedicated team,
and the suggestions made by each member speak of real care and expertise. My neighbour really looks forward to their visits each day. They have added such a positive dimension to her life. I am very impressed by the attention to detail shown by the office. Any concerns are raised quickly and everything is so well coordinated. I cannot speak too highly of Home Instead (Bath).
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for such lovely feedback, we are so pleased that the support provided is working well, it's a pleasure to know we are making a difference to all of your lives.

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Review from Tessa L (Daughter of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really impressed with Home Instead Bath for both their care and also the efficiency and speed of their contact with us. Home Instead has provided excellent and consistent care for both of my parents, who are in their nineties, over the last few months, enabling them to stay longer in their
own home. All the carers have been reliable, kind and extremely helpful. They have provided my parents with personal care and housekeeping and have always been both supportive and professional.
In particular, the website where we can read notes on the visits as soon as they have been completed has enabled us to know exactly how the visit has gone and to keep up with the situation. Also, their highlighting of any problems was immediately reported to us so that we were able to deal with any ongoing problems and the ability to contact the carers directly through my parent's individual care folders.
Thank you, Home Instead.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Hi Tessa,
Thank you for your lovely review, it has been a pleasure supporting your parents.

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Review from Mark G (Nephew of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had been living independently, at a considerable distance from the rest of the family. Initially concerned that she was not taking her medications correctly, we wanted someone to call in to check that she had taken them and provide companionship and lunch. We chose Home instead on a recommendation
from a friend.
Home Instead caregivers visited her over a period of more than five years until she recently (Nov 2023) decided to move into residential care. Over the five years, as her needs changed, the visits were gradually increased from once each weekday up to twice every day.
The real plus points for Home Instead were:
A reliable service, caregivers properly introduced and working to a schedule, ability of caregivers to take her out (shopping, sightseeing), giving us feedback on any concerns, an accessible record after each visit and regular meetings at my aunt's for a review.
This review was invaluable for seeing how my aunt felt, what she liked, what could be improved and so on.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your glowing review, we thoroughly enjoyed supporting your aunt and ensuring a smooth transition from Home Care to residential care.

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Review from Alice W (Daughter of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We felt we had a good relationship with Home Instead, who listened to the needs and requirements. We found everyone a pleasure to work with and that our mum who has dementia was well cared for, which gave us as a family reassurance and confidence.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback, we are glad our service supports your mum as well as you all as a family.

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Review from J B (Client) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been involved with Home Instead (Bath and West Wilshire) along with my late wife for almost 11 years. During this time I have developed a whole circle of new friends. The carers are well-trained and very helpful. The office staff are also very helpful and go the extra mile to be helpful with
both help and advice.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your feedback its been a pleasure to support you and your late wife for all these years. We hope to continue supporting you for many more years to come.

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Review from C N (Daughter of Client) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very elderly father has been receiving care from Home Instead in Bath for the last two years. He has visits twice a week for help with cleaning and cooking but no personal care is needed. The ladies are extremely kind and caring, helpful and punctual. They take a great interest in dad and treat him
very respectfully. We are delighted with Home Instead.
Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback on the support we give your father, we are pleased you are happy with the service. Many thanks.

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Review from J R (Husband of Client) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used Home Instead for several years to provide respite and personal care for my wife who has Alzheimer's. They are also able to provide 'ad hoc' respite care when needed to enable me to see family or keep an appointment. I am very pleased with the service they provide.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It means a lot to our staff to get feedback and makes a rewarding job even more so, when the appreciation is shared with them.

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Review from S A (Solicitor of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have engaged the services of Home Instead (Bath) for some years and with regards to more than one client. Home Instead (Bath) provide vital companionship for our older clients and, without them, the lives of many people would be much darker. Very professional but friendly service. Would recommend
to all.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. Your feedback is very much appreciated and will be shared with the care professionals that do a wonderful job in helping their clients live a fulfilled life.
Many thanks.

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Review from C D (Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive from all of my carers allows me to live independently at home but also has given me a group of new friends. Their care is efficient but also they treat me with dignity, listening to me and giving help when needed.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review the support you receive from Home Instead. I am delighted to hear you benefit so well from the support of your care professionals and I know they will appreciate this feedback.
Many thanks.

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Review from Alan G (Husband of Client) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I initially received two recommendations for Home Instead, one from an ex-employee friend and one from a relative. My wife is suffering from severe stage Alzheimer's and being her full-time carer I needed a couple of hours a week respite, mainly to attend my own appointments. I had previously had difficulty
getting this help, and during the two months I have been using Home Instead they have made a real difference.
The manager has been extremely helpful and visited us personally on several occasions and give advice and guidance. She carefully selected a most suitable carer who my wife loves and who she already sees as her friend. I initially worried that my wife would rebel against being left with someone without me but she now looks forward to her weekly afternoon with her friend. From feeling very alone and isolated Home Instead have given me somewhere to turn to and I know that as things get more difficult they will help me in other ways when we need it. It is totally without reservation that i recommend Home Instead to anyone in a similar position to us.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your review. Our staff really appreciate receiving feedback. Knowing the difference they make to the quality of life of those they support, help make their jobs satisfying and a pleasure.
Kind regards.

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Review from J P (Son of Client) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the current climate being what it is. I was overwhelmed with the care and concern shown to my mother when she has a bad turn and required extra care. I'm so happy that Home Instead (Bath) were able to sort extra cover. It has out the whole family at ease knowing professionals are on the case.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It's very much appreciated and means a lot to our staff to receive positive feedback and recognition of the difference they are making to not only the lives of our clients but also family members.
Kind regards.

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Review from E F (Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my carers to be cheerful, caring, extremely helpful and obliging. Initially, the carers were for my husband who died on the 14th of January. They treated him with much kindness and care.
Reply from Alison Yeatman, Director at Home Instead (Bath)

We appreciate your time taken to review our service. It means a lot to us and indeed the Care Professionals to know they are doing a great job in supporting their clients.
Kind regards
Alison

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Review from J W (Client) assisted by family/friend published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, unobtrusive and extremely helpful members of staff.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It means a lot to our staff to receive good feedback and to know they are doing a great job in supporting their clients.
Kind regards
Alison

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Review from Jenny Y (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead offers a brilliant service provided by highly professional, friendly and understanding staff. They have made everything so much easier, not just for my mother, but for the whole family. Thank you!
Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your kind review of Home Instead. It is always much appreciated to receive such high praise. We are glad we are making a positive impact to your loved ones. Best Regards, Nick.

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Review from J H (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's carers from Home Instead are kind, capable, respectful and reliable. The people in the office are equally caring and efficient, making the company a pleasure to deal with. Would thoroughly recommend it.
Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your kind and honest review. We are very pleased that you are happy with the service and your Care Professionals that visit. Best regards, Nick

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Review from Jo S (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum (and my siblings and me) were absolutely satisfied with the care and support received from Home Instead. From the initial contact right through to meeting the carers, we were delivered a professional, thorough and thoughtful service. They really went the extra mile to try and meet our needs.
The carers were very well-matched with Mum, she enjoyed their visits and struck up a real friendship with them. We feel this friendship was reciprocated and that the carers truly cared for Mum. As a family, this gave us confidence and security very much needed when a family member becomes vulnerable and home alone.
Communication worked well and a review very early on ensured things were working well.
Thank you, Home Instead we are very grateful to you.
Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Jo,
Thank you for taking the time to review our service. I know it means a lot to our staff to receive feedback and will ensure it's shared with all concerned. It's been a pleasure supporting your mum. You know where we are if we can do anything further to help.
Kind regards.

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Review from I O (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Constantly impressed with the personalised and caring service my dad receives and with the excellent levels of communication, so although my brother and I both live a long way from Dad we are kept up to date with things that are issues for him so that we can respond and improve his day to day life.
I have just been to stay with Dad and found a clean and well-kept house, and a happy and well-fed Dad, both thanks to the lovely carers he has visiting him every day! Dealing with company bureaucracy can be so tiring but this is never the case with Home Instead, one call, phone is answered by a friendly person (often someone we already know) and the request dealt with speedily, efficiently and with Dad's best interests at heart. We would recommend the service with no reservations.
Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you so much for taking the time to review us. We are really pleased that you are happy with Home Instead.

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Review from J A (Client) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the attention I've received. Nothing is too much trouble and aside from the carers being so helpful, their cheerful companionship is every bit as appreciated as their concern for my well-being.
Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your review. We are really pleased that you are happy with your team of Care Professionals and their kindness and dedication.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Home Instead (Bath) is calculated as follows: ( (136 Excellents x 5) + (14 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 153 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.

Alison

Alison Yeatman

Job Title: Franchise Owner Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.

Kerri

Kerri Gardner

Job Title: Care Manager Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Chantel

Chantel Freegard

Job Title: Trainer Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


In 2025 Chantel continues her journey with Home Instead taking on the training role, to ensure all Care Professionals are compliant with training and new recruits are trained at a high level to enable them to provide the high level of Care we pride ourselves on.

Sharon

Sharon Powney

Job Title: Care Responder Joined: 2024

Sharon joined Home Instead in 2023, initially as a Care Professional. With the growth of the business, Sharon has now become our Field Care Responder, supporting our clients in the community.

Annelli

Annelli Seddon

Job Title: Care Responder Joined: 2025

Nelli joined Home Instead in 2025, following previously working with a local hospice and in a hospital setting. Nelli was excited to get back into the community where her passion for supporting our clients to remain independent in their own homes is paramount.

Marie

Marie Clifford-McBrinn

Job Title: Administrator Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

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