Home Instead (Bath)

My mum had help from Home Instead for about 3 years. The carers really did become like friends, as well as carrying out various household tasks. To start with the visits included shopping trips. As time went on, and life became more difficult, the carers' role changed to include medication and personal care. Eventually it became unsafe to continue keeping mum in her own house, but Home Instead helped with the transition to a nursing home, by visiting mum in the home.

It was always easy to contact the team, by email or telephone (even out of hours, by phone) and we were able to read the carer's notes from each visit online. When there were problems these were resolved eg if mum didn't get on with a particular carer, someone else would be found.

Our experience has been good at all times, fulfilling the goals of quietly getting to know the client, developing trust and with visiting carers familiarising themselves with the household. We feel confident that any unforeseen issues can be swiftly, sensitively and competently dealt with.

In the most excellent way, Home Instead have supported my mother for well over a year at home. Their care and support has consistently been appropriate, kind, professional, responsive and supportive at difficult moments, as well as good natured and down to earth. They work well to include family members and keep communications open and understanding. They are also excellent at choosing staff who will work well with my mother, her personality and interests. We have all become very fond of the carers - and it gives us all a huge boost to have Home Instead at our side. We wholeheartedly recommend Home Instead to anyone looking for support at home!

I cannot fault Home Instead - we have used them for several years and the staff have always been kind helpful professional and generally wonderful! When we have needed to 'up' the help Mum has the admin staff have always tried (and succeeded) to help us out and reorganise things wherever they could. The carers who spent time with mum were such lovely people - with a broad selection of different skills and interests that they brought to the job In fact Mum would joke that the person she most frequently had to help her became a second daughter to her - which for me as her 'real' daughter who lives the other side of the country, gave me such comfort - to know she was being helped to remain independent and happy in her own home for as long as possible. A million thank yous

Many Thanks team from Rob

Mum had been receiving weekly visits from Alison at Home Instead for a few months. When Mum first met Alison her comment was that she was the type of person that everybody would get on well with. Mum enjoyed Alison's visits and was able to cook, go out for a walk or see to other things around the house. When Mums dementia took a turn and it became impossible to look after her at home, Home Instead gave us good advice and sympathetic support to get Mum into a care home.

The genuine care & support offered from both the care and office based staff at Home Instead is superb. They employ staff who know how to communicate with the client and adapt to each client individually. Care is offered with patience & kindness while maintaining high standards and best practise. HI provide peace of mind when relatives live far away. Thank you.

I am always pleased to be taken out on alternative tuesdays, usually by julia, but it has also been lisa or Sharon as usual, my only comment is about the cost, but l shall be contnuing as long as possible

Everyone is lovely.

Also, it is good to have some social interaction each morning - especially if no one else is coming in that day.

The flexibility, responsiveness and initiative shown by the supervisors and carers at Home Instead has been excellent. Communication has been strong, using the portal online, regular emails, and phone calls for more urgent issues. Where problems have arisen, the team have swung into action to find solutions, visiting the pharmacy, visiting my mum in hospital, picking up shopping, and booking hair or medical appointments. Each carer to visit my mum has been personally introduced, is friendly and really takes time to get to know her. I couldn't ask for more. The companionship visits and shopping trips have been particularly valuable, massively enhancing my mum's quality of life. Inevitably, for such a quality service, demand is high, and scheduling calls for specific times isn't always easy. But the managers have gone above and beyond to do their best to accommodate, and by communicating so well, we have always been able to find a solution. Huge thanks to all the team.

From the moment I made the first phone call to Home Instead I knew things would be good. They focused immediately on Mum, asking me to tell them about her rather than telling me about cost and availability. Mum felt very comfortable with everything straight away and didn't have the anxiety that I had anticipated. The carers are amazing. They have done so much more than I ever expected they would. They are never rushed. I thought it was a cliche when people say that their carers are like friends but Mum is so comfortable with them that I understand what people mean by this now. It has helped me enormously particularly as I don't have to do all the household jobs myself anymore. The supervisors are in regular contact to make sure all is well. We were planning to go away for a night and we had to make sure we fitted it around the carers as Mum didn't want it cancel them! It has been life changing for Mum and me and we are so grateful to Home Instead for their care and efficiency

The care and support provided to our client has always been exceptional. All the team are very helpful and friendly to deal with and provide updates following visits if there are any concerns which is reassuring. I would highly recommend.

I don't know what I'd do without the help they've provided over the years

We've been very grateful for the support provided by the the Home Instead care team over the past few weeks as my father has recovered from surgery and adapted to a significant decline in mobility. The carers have visited regularly to assist him with getting dressed each morning and to support his gentle rehabilitation efforts.

They've been consistently kind, patient, and respectful - both to my father and to the wider family who've been involved in his care. Their presence has brought structure and calm to what has been a very challenging period, and we've found them to be completely reliable and professional at every step.

It's made a real difference to my father's wellbeing and to our peace of mind, and we wouldn't hesitate to recommend their services to others facing similar circumstances.

Everyone was very kind and accommodating, especially as my father's needs seemed to change on an almost daily basis. He was assisted to remain independent with dignity and consideration and he looked forward to the visits from his care professionals. It was easy to contact the office and maintain communications and the family portal was also helpful.

The support and genuine care my dad received from the whole team has been fabulous. Dad was reluctant to have carers but because of the way in which this team works, he quickly overcame this and enjoyed his visits from the team. As a family we have been so impressed with the way in which the team have cared and adapted to my dad's changing needs . They have treated him with kindness and dignity at all times, and this has enabled him to retain his independence in living at home longer. We will be forever grateful for this. Thank you.

We will be very happy to use then again, should the need arise.

Carers was very good dealing with my mother who has slight dementia they built a good relationships . Down side was the manager who on a meeting with my self and mother made 2 false allegations about me and was very rude so I made a complaint but the owners cancelled the contract.

Home Instead was helping to look after my husband at home while he was suffering from terminal cancer.

We were very impressed by their carers - they were efficient, punctual, kind and never let us down. They were also carers in the true sense, not just fulfilling a role but interacting with my husband and the rest of the family as individuals who were going through a difficult time.

We would not hesitate to recommend Home Instead to other in a similar position and wish the Company and their wonderful carers all the Best for the future.