Home Instead (Bath)

In the time I have been using your services I have found the ladies that visit me very helpful and friendly in every way.

I couldn't have asked for better service. The follow ups (several) were friendly and professional. Having just had more than 3 months in hospital (Aug/Nov 2015) this was what I wanted. I know they will always be there when I want them.

Mum was wary of carers coming to her home, but Home Instead took the time to explain what the carers would do for her and also introduced them prior to their visits. They go out for coffee together on a regular basis and mum looks forward very much to her visits. It gives me peace of mind to know someone is giving her companionship and help when I'm unavailable.

This agency and our two carers provide loving, consistent and high quality care for my mother who has dementia. Their attention to detail cannot be faulted. However, it is the relationship that has been built with my mother that is the most impressive. To them she is first and foremost a human being and not merely a time slot or visit on a care sheet. It is for this reason that she has allowed these visits to take place when previously she was adamant that she did not want carers in her house. They are her friends and also ours. It has become a partnership that has allowed my mother to stay in her home when we felt this would not be possible. I understand that effective treatment for my mothers condition lies, in part, in consistent routine in familiar surroundings. Home Instead have been key to our being able to provide this, for this we are very grateful.

Great service received, two ladies look after my father - both extremely friendly. Provide a meal, a little light housework and most importantly give a lonely old man a bit of company.

My husband is the client and is unable to fill in forms. I am his carer and feel he gets very good care from Home Instead, which is helpful for me.

First class service.

The carers do as much as they can within the time allocated. They are polite and kind and extremely efficient. We cannot find fault. Communication sheets work well and there is information exchange between family and carers.

"It's a new experience - it is generally good and fairly slight. They do the ironing and silver cleaning satisfactorily. They are keen to please, to provide pills on time, get the meals out, heat the soup, nothing very arduous. They are efficient and business like and cheerful."