Home Instead (Bath)

Thanks to all.

I find Home Instead carers very polite. They keep to times well. They are courteous and kind. They are helpful, generally do jobs well. I feel safe with them and trust them. They are very obliging including office staff. Most of them show an interest in my embroideries. Very recommendable.

Reliable service and considerate. Kind and caring companion and office staff.

Home Instead Senior Care gives us the peace of mind that my mother has some support while we are out at work. However, I feel that Home Instead are not often flexible and if I require a caregiver at a different time or day it is often not possible and Home Instead are usually slow to respond to the request. I feel that there is less continuity as many of the caregivers have changed and consequently, we have lots of different people coming into our home, some of the caregivers are heavy-handed and it is not uncommon for us to have appliances damaged such as our vacuum cleaner, toaster and kettle.

All the carers are helpful and nice and are patient. They will do anything we ask like cleaning or food preparation or getting things we can't reach. If carers are ill they always send someone or contact the family.

I always look forward to the care visits. The carers are kind, cheerful and accommodating and always on time which is reassuring.

Over the past couple of years, until my mother's frailty necessitated her going into a care home, Home Instead has supported my mother. The carers have been excellent - treating Mum with dignity and respect. The local office staff are always available and keep everyone updated with any issues - would highly recommend!!!

Extremely good. I look forward to seeing my caregiver every Monday. She is very friendly and a lovely match. Office communication is excellent and also very friendly.

I am very satisfied with the care and help which I receive.

I was extremely happy with the care and support given to my parents. All the care givers were kind and thoughtful with many going above and beyond what was expected. They got to know Mum and Dad very well and I appreciate all that they did.

I feel so very lucky that I can be confident that my mum and dad have every opportunity to build relationships with a regular team of carers. Mum has dementia and it is really important that she recognises and trusts those who come to see her and dad. Mum and dad have just celebrated 75 years of marriage, without Home Instead, we would not be able to enjoy our time together as we do now.

Home Instead Senior Care (Bath) have been providing care for our mother, who is living with mixed dementia, for about 4 years now. They have provided an excellent service in every way. All of mum's team of caregivers are extremely professional, kind, caring and considerate. Home Instead make an effort to match caregivers to their clients, which means that mum gets on with all her team. Home Instead Senior Care (Bath) never send anyone that mum hasn't met before, which is crucial to someone living with dementia. They support mum in many different ways, from simple companionship and taking mum on trips out, to cooking and help around the house. Essentially, they tailor the care according to mum's needs at the time. My sister and I feel totally assured that mum is in safe hands with Home Instead and we wouldn't hesitate in recommending them.

Excellent service each morning from 8am for just one hour. The bright, cheerful and friendly carers certainly help me to begin each day. Without their help each morning I would have great difficulty in getting going.

100% I cannot speak too highly of this organisation. Excellent management and very caring. The staff are courteous and always very obliging. Since becoming a client of almost 2 years, I have been well looked after and my carers have been efficient and kind and have improved my life in many ways. They have provided the missing link since my wife died some years ago. They have changed my life for the better.

A very positive and reassuring experience. I would be happy to answer any further questions.

It gives the family great peace of mind knowing that mum is being so well supported and cared for.

I have been a client of Home Instead for about 2 years. During that time my needs have become more demanding but Home Instead have met them in all respects. I have found the service I receive is excellent. The carers who come to my house have been sympathetic and efficient and I am very happy with the care they give. I think Home Instead is a very well run care facility who employ very high-quality staff.

Extremely happy with the service we have received.

10/10

The service you provide is very good, I am very grateful and pleased with the staff.