Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 91 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.
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Care Provided by Home Instead (Bath)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alison Julie Yeatman (Owner/Operations Director)

Home Instead (Bath) Reviews (91)

9.9

Home Instead (Bath) has a Review Score of 9.9 (9.869) out of 10, based on 31 reviews in the last 2 years.
Over all time Home Instead (Bath) has 91 reviews.

Overall Experience
  • 81
  • 8
  • 1
  • 1
  • 0
Date Published
  • 91
  • 13
  • 20
  • 31
  • 60
Reviewer Connection to Home Instead (Bath)
  • 35
  • 28
  • 10
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 81-91
Review from Sarah P (Daughter of Client) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been a truly wonderful find for my 87 year-old mother and myself, her primary carer. With the support of her excellent care-givers, Mum has been able to remain in the home she loves, feeling cared for, confident, happy and able to retain her independence and dignity. Her care-givers
are professional, reliable, flexible and compassionate - they have become her firm friends. Home Instead is a well-run and highly approachable organization - it gives us both peace of mind.
10/10
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  • Treated with Dignity
  • Value for Money
Review from Aerona R (Client) assisted by family/friend published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service you provide is very good, I am very grateful and pleased with the staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Doris G (Client) published on 1 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time I have been using your services I have found the ladies that visit me very helpful and friendly in every way.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joyce L (Client) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have asked for better service. The follow ups (several) were friendly and professional. Having just had more than 3 months in hospital (Aug/Nov 2015) this was what I wanted. I know they will always be there when I want them.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Karin D (Daughter of Client) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was wary of carers coming to her home, but Home Instead took the time to explain what the carers would do for her and also introduced them prior to their visits. They go out for coffee together on a regular basis and mum looks forward very much to her visits. It gives me peace of mind to know someone
is giving her companionship and help when I'm unavailable.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Lynne C (Daughter of Client) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service received, two ladies look after my father - both extremely friendly. Provide a meal, a little light housework and most importantly give a lonely old man a bit of company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Louise H (Daughter of Client) published on 2 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This agency and our two carers provide loving, consistent and high quality care for my mother who has dementia. Their attention to detail cannot be faulted. However, it is the relationship that has been built with my mother that is the most impressive. To them she is first and foremost a human being
and not merely a time slot or visit on a care sheet. It is for this reason that she has allowed these visits to take place when previously she was adamant that she did not want carers in her house. They are her friends and also ours. It has become a partnership that has allowed my mother to stay in her home when we felt this would not be possible. I understand that effective treatment for my mothers condition lies, in part, in consistent routine in familiar surroundings. Home Instead have been key to our being able to provide this, for this we are very grateful.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from M B (Wife of Client) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is the client and is unable to fill in forms. I am his carer and feel he gets very good care from Home Instead, which is helpful for me.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from B P (Client) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Esme J (Client) assisted by family/friend published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers do as much as they can within the time allocated. They are polite and kind and extremely efficient. We cannot find fault. Communication sheets work well and there is information exchange between family and carers.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Tom L (Client) assisted by family/friend published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are 3 carers. they share caring normally Tuesday 9.45-5pm and sometimes do additional times. My husband has parkinson's
"It's a new experience - it is generally good and fairly slight. They do the ironing and silver cleaning satisfactorily. They are keen to please, to provide pills on time,
get the meals out, heat the soup, nothing very arduous. They are efficient and business like and cheerful."
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Home Instead (Bath) is calculated as follows: ( (166 Excellents x 5) + (14 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 183 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.

Alison

Alison Yeatman

Job Title: Franchise Owner Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.

Kerri

Kerri Gardner

Job Title: Care Manager Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Chantel

Chantel Freegard

Job Title: Trainer Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


In 2025 Chantel continues her journey with Home Instead taking on the training role, to ensure all Care Professionals are compliant with training and new recruits are trained at a high level to enable them to provide the high level of Care we pride ourselves on.

Sharon

Sharon Powney

Job Title: Care Responder Joined: 2024

Sharon joined Home Instead in 2023, initially as a Care Professional. With the growth of the business, Sharon has now become our Field Care Responder, supporting our clients in the community.

Annelli

Annelli Seddon

Job Title: Care Responder Joined: 2025

Nelli joined Home Instead in 2025, following previously working with a local hospice and in a hospital setting. Nelli was excited to get back into the community where her passion for supporting our clients to remain independent in their own homes is paramount.

Marie

Marie Clifford-McBrinn

Job Title: Administrator Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

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