Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 107 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.
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Care Provided by Home Instead (Bath)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request. Minimum 1-hour visits.

Contact Home Instead (Bath) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Bath) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jeevan Johal (Director/Owner)

Home Instead (Bath) Reviews (107)

9.9

Home Instead (Bath) has a Review Score of 9.9 (9.879) out of 10, based on 42 reviews in the last 2 years.
Over all time Home Instead (Bath) has 107 reviews.

Overall Experience
  • 97
  • 8
  • 1
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Date Published
  • 107
  • 18
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  • 42
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Reviewer Connection to Home Instead (Bath)
  • 38
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  • 13
  • 7
  • 4
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  • 2
  • 1
  • 1
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  • 1
  • 1
  • 1
  • 1
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Total of 107, showing 81-100
Review from Betty C (Client) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable service and considerate. Kind and caring companion and office staff.
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Review from M B (Son of Client) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Home Instead Senior Care gives us the peace of mind that my mother has some support while we are out at work. However, I feel that Home Instead are not often flexible and if I require a caregiver at a different time or day it is often not possible and Home Instead are usually slow to respond to the
request. I feel that there is less continuity as many of the caregivers have changed and consequently, we have lots of different people coming into our home, some of the caregivers are heavy-handed and it is not uncommon for us to have appliances damaged such as our vacuum cleaner, toaster and kettle.
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Review from Rosemary G (Client) assisted by family/friend published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are helpful and nice and are patient. They will do anything we ask like cleaning or food preparation or getting things we can't reach. If carers are ill they always send someone or contact the family.
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Review from June Y (Client) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always look forward to the care visits. The carers are kind, cheerful and accommodating and always on time which is reassuring.
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Review from W C (Daughter of Client) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past couple of years, until my mother's frailty necessitated her going into a care home, Home Instead has supported my mother. The carers have been excellent - treating Mum with dignity and respect. The local office staff are always available and keep everyone updated with any issues - would
highly recommend!!!
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Review from G C (Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good. I look forward to seeing my caregiver every Monday. She is very friendly and a lovely match. Office communication is excellent and also very friendly.
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Review from M C (Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care and help which I receive.
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Review from Sue G (Daughter of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely happy with the care and support given to my parents. All the care givers were kind and thoughtful with many going above and beyond what was expected. They got to know Mum and Dad very well and I appreciate all that they did.
Reply from Nick Yeatman at Home Instead (Bath)Thank you Sue for your kind review.
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Review from Susan P (Daughter of Client) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an outstanding company who have provided care to my parents for a number of years. They are compassionate, friendly and professional at every level. My very elderly parents feel safe and love their caregivers who are well matched to my parents' needs.
I am kept up to date and also feel well
supported by a team who really care about what they do.
I feel so very lucky that I can be confident that my mum and dad have every opportunity to build relationships with a regular team of carers. Mum has dementia and it is really important that she recognises and trusts those who come to see her and dad. Mum and dad have just celebrated 75 years of marriage, without Home Instead, we would not be able to enjoy our time together as we do now.
Reply from Nick Yeatman at Home Instead (Bath)Sue, Thank you for your kind review. It is always good to hear when our clients are happy and we are able to change lives for the better.
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Review from Louisa (Daughter of Client) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Bath) have been providing care for our mother, who is living with mixed dementia, for about 4 years now. They have provided an excellent service in every way. All of mum's team of caregivers are extremely professional, kind, caring and considerate. Home Instead make an effort
to match caregivers to their clients, which means that mum gets on with all her team. Home Instead Senior Care (Bath) never send anyone that mum hasn't met before, which is crucial to someone living with dementia. They support mum in many different ways, from simple companionship and taking mum on trips out, to cooking and help around the house. Essentially, they tailor the care according to mum's needs at the time. My sister and I feel totally assured that mum is in safe hands with Home Instead and we wouldn't hesitate in recommending them.
Reply from N Yeatman, Owner at Home Instead (Bath)Thank you Louisa for your honest and glowing review, very much appreciated.
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Review from Mollie M (Client) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service each morning from 8am for just one hour. The bright, cheerful and friendly carers certainly help me to begin each day. Without their help each morning I would have great difficulty in getting going.
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Review from Maurice C (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
100% I cannot speak too highly of this organisation. Excellent management and very caring. The staff are courteous and always very obliging. Since becoming a client of almost 2 years, I have been well looked after and my carers have been efficient and kind and have improved my life in many ways. They
have provided the missing link since my wife died some years ago. They have changed my life for the better.
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Review from Elizabeth B (Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I doubt if any of my comments here will be adequate enough to express my thanks to Home Instead Senior Care (Bath) for all the care and kindness I received over the past weeks. Very able and professional carers, and the office staff always on hand to answer questions.
A very positive and reassuring
experience. I would be happy to answer any further questions.
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Review from Gail D (Daughter of Client) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother, with dementia, has been supported by Home Instead Senior Care (Bath) for over three years. During that time she has been enabled to remain in her own home in safety and comfort. Both she and the family have got to know her caregivers very well and we can trust them at all times. Mum
has built up a good relationship with the small group of caregivers that she has, and they, in turn, understand mum's needs so very well.
The communication between everyone is very good, via email or telephone, making us aware of any changes or concerns.
It gives the family great peace of mind knowing that mum is being so well supported and cared for.
Reply from N Yeatman, Owner at Home Instead (Bath)Thank you Gail for your kind review.
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Review from Margaret S (Client) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Home Instead for about 2 years. During that time my needs have become more demanding but Home Instead have met them in all respects. I have found the service I receive is excellent. The carers who come to my house have been sympathetic and efficient and I am very happy with the
care they give. I think Home Instead is a very well run care facility who employ very high-quality staff.
Reply from Nick Yeatman, Owner at Home Instead (Bath)Dear Margaret, It has been a pleasure. Thank you for your review.
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Review from L G (Wife of Client) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the service we have received.
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Review from Sarah P (Daughter of Client) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been a truly wonderful find for my 87 year-old mother and myself, her primary carer. With the support of her excellent care-givers, Mum has been able to remain in the home she loves, feeling cared for, confident, happy and able to retain her independence and dignity. Her care-givers
are professional, reliable, flexible and compassionate - they have become her firm friends. Home Instead is a well-run and highly approachable organization - it gives us both peace of mind.
10/10
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Review from Aerona R (Client) assisted by family/friend published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service you provide is very good, I am very grateful and pleased with the staff.
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Review from Doris G (Client) published on 1 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time I have been using your services I have found the ladies that visit me very helpful and friendly in every way.
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Review from Joyce L (Client) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have asked for better service. The follow ups (several) were friendly and professional. Having just had more than 3 months in hospital (Aug/Nov 2015) this was what I wanted. I know they will always be there when I want them.
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Current Review Score: 9.9 (9.879)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Home Instead (Bath) is calculated as follows: ( (225 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 247 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (9)

Kerri

Kerri Gardner

Job Title: Care Manager Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals, which she says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social Care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.

Jeevan

Jeevan Johal

Job Title: Director/Owner Joined: 2026

As Director/Owner of Home Instead Bath and West Wiltshire, Jeevan is committed to providing outstanding care that makes a tangible difference to the lives of clients and their families.

Lisa

Lisa Bullock

Job Title: Field Care Supervisor Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.

Jade

Jade Davison

Job Title: Field Care Supervisor Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.

Marie

Marie Clifford-McBrinn

Job Title: Administrator Joined: 2024

Marie started care work with Home Instead as a Care Professional in 2024 before joining the office team to support on the operational side of the business.

Jo

Jo Morrison Rowe

Job Title: Senior Care Responder Joined: 2024

After volunteering in a Care Home with my therapy dog, I joined Home Instead in August 2024 as a Care Professional, before moving into the Senior Care Responder Role in February 2026.

Zita

Zita Honvisak

Job Title: Trainer Joined: 2026

I am a dedicated trainer with real-life care experience, a love of teaching and helping others provide care that empowers people. Passionately promoting independence and well-being through person-centred support to make a positive difference to Care Professionals and Clients.

Yasmin

Yasmin Lodge

Job Title: Scheduler Joined: 2026

I started as The Scheduler for Home Instead Bath and West Wiltshire in April 2026.

Susannah

Susannah Lee

Job Title: Senior Care Responder Joined: 2026

I trained for 3 years with the South Western Ambulance Service and through this gained a love for supporting and caring for people within our community. I then joined the Home instead team in April 2026 as a Senior Care Responder and I am committed to providing high quality care to our community.

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